DAX Copilot embedded in Epic builds on
WellSpan's successful DAX deployment, using generative AI to
automatically draft clinical notes so patients have their
physician's undivided attention during exam room and virtual
visits
BURLINGTON, Mass., March 7,
2024 /PRNewswire/ -- Nuance Communications,
Inc., a Microsoft Company, today announced that WellSpan
Health is advancing its leadership in providing high-quality
provider and patient experiences by adding the Nuance
Dragon® Ambient eXperience™ (DAX™) Copilot solution to
its existing deployment of innovative solutions to automate and
accelerate the creation of clinical documentation during exam room
and telehealth visits.
DAX Copilot uses proven conversational, ambient, and generative
AI technology to automatically draft clinical summaries of exam
room or telehealth conversations in seconds for immediate review
and entry in the electronic health record (EHR) system. This
enables clinicians to engage with patients and their family members
fully and naturally without the need to type notes on a computer
during visits. DAX Copilot, embedded within Epic, stands as the
sole fully embedded ambient solution currently operational within
Epic, with over 55 healthcare organizations. This number is poised
to double in the upcoming weeks thanks to facilitated deployment,
with over 60 additional organizations in the process of
implementing the solution.
WellSpan's selection of DAX Copilot is based on the
long-standing trust and consistently productive working
relationship it has with Nuance. That includes its positive
experiences with its first deployment of Nuance DAX in 2020 to
automate clinical documentation workflows and reduce administrative
workloads that lead to physician burnout. A WellSpan
satisfaction survey found that 94 percent of physicians using
DAX reported that it improved the quality of patient-physician
interactions, and 85 percent said that reduced documentation
workloads helped them achieve better work-life balance. Among
patients, 97 percent reported that physicians who used the system
were more focused, personable, and engaged during visits, while 88
percent said they were extremely satisfied with their visit
compared to their experiences before DAX was in use.
WellSpan Health hospitals were recognized as "High Performing"
in the U.S. News & World Report 2023-2024 Best Hospitals
rankings. WellSpan Health facilities were also recognized for
exemplary patient experience among the top 5 percent of U.S.
hospitals in 2023 by Press Ganey, a leader in healthcare experience
solutions and services.
"We have long recognized the central importance of the quality
of each patient's experience in every interaction with our health
system and especially with their primary care and other providers,"
said Dr. R. Hal Baker, WellSpan
senior vice president and chief digital and information officer.
"With DAX Copilot, we're building on our continuing success with
DAX and the trust that Nuance has consistently earned over time by
giving our clinicians additional state-of-the-art tools to lessen
administrative burdens, reduce the time needed to complete
documentation, enhance their ability to deliver high-quality
personalized care and expand access to care. Patients also
appreciate the benefits of DAX Copilot knowing that they have their
doctor's full and undivided attention during their visits."
Studies by the American Medical Association and other
organizations have found that physicians need up to two hours to
complete clinical documentation and other administrative tasks for
each hour of patient care delivered. The quality of
physician-patient interactions during exams also declines as
physicians often document care while delivering it to keep up with
clinical and administrative workloads.
"WellSpan Health's deployment of DAX Copilot embedded in Epic
advances its long-standing commitment to empower its clinicians
with solutions to provide top-quality care and excellent patient
experiences," said Robert Dahdah,
CVP, Global Health and Life Sciences, Microsoft. "It also builds on
WellSpan's mission to improve health through exceptional care for
all by providing its clinicians with innovations that allow them to
commit their full time and attention to providing the best patient
care which is why they all went to medical school."
Part of the larger family of Dragon-based solutions, DAX Copilot
gives healthcare organizations the ability to adopt a new
generation of AI-powered clinical documentation applications at
scale while leveraging existing investments in the trusted Nuance
Dragon Medical platform. Dragon Medical One is a Best in KLAS four
years running cloud-based speech recognition solution that acts as
a workflow assistant and documentation companion to document
clinical visits in the EHR. Used by more than 550,000 users
worldwide, Dragon Medical enables clinicians to use their voices to
capture the patient story efficiently and securely, interact with
key clinical systems, and access information to facilitate patient
care. It is known for its accuracy, reliability, and tight
integration with the EHR.
For more information about Nuance DAX Copilot, please visit:
www.nuance.com/DAXCopilot or visit us during HIMSS 2024 in
Orlando, FL at booth #2741.
About WellSpan Health
WellSpan Health's vision is to
reimagine healthcare through the delivery of comprehensive,
equitable health and wellness solutions throughout our continuum of
care. As an integrated delivery system focused on leading in
value-based care, we encompass more than 2,000 employed providers,
220 locations, eight award-winning hospitals, home care and a
behavioral health organization serving South Central Pennsylvania and northern
Maryland. With a team 20,000
strong, WellSpan experts provide a range of services, from wellness
and employer services solutions to advanced care for complex
medical and behavioral conditions. Our clinically integrated
network of 2,600 aligned physicians and advanced practice providers
are dedicated to providing the highest quality and safety,
inspiring our patients and communities to be their healthiest. For
more information, visit www.wellspan.org.
About Nuance Communications
Nuance Communications is a
technology pioneer with market leadership in conversational,
ambient, and generative AI. A full-service partner trusted by 77
percent of U.S. hospitals and more than 75 percent of the Fortune
100 companies worldwide, Nuance creates intuitive solutions that
amplify people's ability to help others. Nuance is a Microsoft
company.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Media Contacts:
Nuance Communications
Caitlyn
Treanor
Tel: +1.781.565.8926
Email: ckeating@microsoft.com
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SOURCE Nuance Communications, Inc.
