Introducing Brillion, an AI-powered, customer-engagement application suite that enables utilities to scale and optimize energy efficiency, demand-side management (DSM) and clean energy programs, reflecting dynamic market needs
29 April 2024 - 1:03PM
As utilities across North America explore and introduce new
initiatives for energy savings, electrification and other clean
energy-related demands based on changing market needs, Brillion is
being launched today as a SaaS company offering a modern suite of
artificial intelligence-powered applications designed to transform
utility customer interactions into collaborative partnerships to
help them modify energy usage and take advantage of energy-savings
improvements while managing costs.
Brillion has integrated four world-class, energy-focused
software companies— Apogee Interactive, AIQUEOUS, energyOrbit, and
EnergyX Solutions—to provide an enhanced, end-to-end solution from
their complementary technologies that lowers the cost to engage,
educate and fulfill dynamic utility and customer needs.
By forging more personalized and stronger customer relationships
using Brillion, energy providers can drive a more sustainable and
energy-efficient landscape. Brillion stands out as a purpose-built,
customer engagement solution that harnesses the power of data
science and AI to engage and educate customers about energy
efficiency and clean energy programs, including electrification,
and it optimizes demand-side management (DSM).
“We’ve heard from energy providers who have asked us to help
them address fundamental business challenges to stabilize demand
and rising distributed generation costs, as well as how they can
manage new competitors and new regulations,” said Jon Ezrine, CEO,
Brillion. “To continue to thrive, utilities understand that they
must capture consumers’ attention and exceed their
expectations.”
“Utilities also have let us know that their customers want
relevant, not more, communications from them. They want a lower
cost to service as well as what actions they can take to increase
energy savings. In partnering with Brillion, energy providers can
realize hidden energy savings for customers, increase program
participation and meet their own savings targets, saving time and
resources. They also can better track usage and behaviors giving
them insights into cost savings and environmental impact. This
helps them provide better customer service and
satisfaction.”
Brillion’s SaaS platform is comprised of three
applications—Brillion Engage, Brillion Educate and Brillion
Fulfill— which leverage AI, behavior and data insights:
- Brillion Engage: A
communications suite that engages and informs customers at key
interaction points. Messages are personalized with information
relevant to each customer, which helps increase response. They
explain a customer’s energy use, while factoring in rate changes
and then recommending the best ways for customers to optimize
energy usage.
- Brillion Educate: A
complete suite of self-serve tools that help customers better
understand and improve their energy use while lowering costs. The
application integrates quickly with energy providers’ billing
portals using such vehicles as videos and interactive instruction
to explain billing and rate changes. This component then recommends
specific actions and targeted offers to improve energy and cost
savings, to be implemented at a customer’s discretion.
- Brillion Fulfill: A
configurable program management suite that speeds delivery and
streamlines operations of energy efficiency, demand-side and clean
energy initiatives. This application automates many manual tasks in
running these programs, including tracking enrollment, coordinating
trade alliances, processing incentives and reporting regulatory
milestones.
For details on the previous acquisitions by Brillion, follow
this link.
For more information about Brillion, contact
https://brillion.ai.
About BrillionBrillion is a SaaS company that
leverages AI, behavior and data insights in an application suite
that helps North American utilities turn every energy customer
relationship into a true partnership. By bringing together four
world-class, energy-focused industry software companies— Apogee
Interactive, AIQUEOUS, energyOrbit, and EnergyX Solutions—Brillion
offers an end-to-end customer engagement solution based on their
technologies and rooted in energy efficiency, demand-side
management (DSM), and other clean energy programs, including
electrification. Brillion gives utilities and their customers the
resources they need for such programs, from video bill explanations
and home energy reports to streamlined efficiency program
workflows. For more information, contact: https://brillion.ai.
Media Contacts:
Cathy Morley Foster, Brillion public relations
cmorleyfoster@brillion.ai | (925) 708-7893
Colleen McKenna, Brillion director of marketing
cmckenna@brillion.ai | (847) 951-8854