Industrial Credit Union Selects Mahalo Banking to Drive Ongoing Innovation
25 June 2024 - 12:45PM
Business Wire
Credit union leverages banking solution to
accelerate digital experience, form strong fintech
collaboration
Mahalo Banking today announced its new partnership with
Bellingham, Wash.-based Industrial Credit Union ($382M in assets).
Industrial selected Mahalo’s solution to optimize integrations and
deliver an exceptional digital banking experience.
Digital services are the most utilized member channels at
Industrial, prompting the credit union to find a digital banking
partner with a robust platform, technical expertise, and a vision
for future advancements. Although the credit union prioritizes
continuous innovation, its team faced integration challenges that
hindered the expansion of its digital banking features and
capabilities. By partnering with Mahalo, Industrial aims to enhance
platform extensibility and drive seamless innovation. Additionally,
the partnership will facilitate deeper integrations between
Industrial's core provider, Corelation Keystone, and Mahalo’s
solution, easing integration burdens and powering faster
growth.
Dain Stevens, VP of Digital Services with Industrial, said, “We
wanted a partner that was honest, led with clear, frequent
communication, and was as excited as we were about collaborating
around a shared vision. From the start, Mahalo brought a high level
of transparency and passion to our partnership discussions. We
expect working with Mahalo will help us deliver a premium digital
solution and streamline the execution of continuous innovation,
ensuring that our member experience stays competitive in the
industry.”
Mahalo’s digital banking platform offers robust functionality to
help credit unions maintain a competitive advantage, prevent fraud
and deliver an optimized member-centric experience. With a team
comprised of credit union industry veterans and cybersecurity
experts, Mahalo understands the unique needs and challenges faced
by credit unions and their members. Mahalo’s Thoughtful Banking®
helps credit unions cater to a diverse membership base through
pioneering neurodiverse functionality designed to optimize the user
experience for members with cognitive distinctions. Mahalo also
provides Credential Assurance Technology (CAT) that eliminates
credential stuffing attacks to safeguard credit union operations
and member data.
Stevens added, “Our team is especially excited about how our
collaboration with Mahalo will enable greater platform
extensibility. Creating easily accessible pathways within the
platform will allow us to transform a great solution into a truly
customized experience, where we can blend our visions without undue
burden.”
"Ongoing innovation should be the cornerstone of any strong
digital strategy, and we are delighted to support Industrial’s
forward-looking member experience goals,” said Denny Howell, COO of
Mahalo. “As engaging members through digital channels becomes
increasingly essential, it is vital for credit unions to optimize
their banking solutions to meet and exceed evolving member
expectations. Our team works closely with each credit union partner
to identify their unique needs, how our solution will advance the
digital experience and areas where we can collaborate to implement
thoughtful innovations that will satisfy members."
About Industrial Credit Union
Industrial Credit Union has been a part of Whatcom County for
over 80 years. We’re dedicated to providing our members and
community with the financial services they need to thrive. Anyone
who lives, works or goes to school in Washington state is eligible
to become a member of Industrial Credit Union. Call 360-734-2043 or
visit www.IndustrialCU.org to learn more. Industrial Credit Union
is federally insured by the NCUA.
About Mahalo
Mahalo Banking provides online and mobile banking solutions for
credit unions. Based in Troy, Mich., the Mahalo platform is
designed and built on superior architecture with deep integration
to core processing, providing security and a robust feature set
across all delivery channels for a true omni experience. Mahalo
offers the industry’s first and only online banking solution to
fully integrate comprehensive neurodiverse functionality directly
into its platform. This inclusive approach allows credit unions to
support and embrace all members and accommodate their unique
needs.
For more information about Mahalo Banking, please visit us at
mahalobanking.com, follow us on Twitter or connect via
LinkedIn.
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MEDIA: Gabriela Lumpkin // Angelo D. Jones II
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