Boosting Business Efficiency with Instant
Insights, Real-Time Recommendations, and AI-Driven
Actions
ZURICH, Aug. 2, 2024
/PRNewswire/ -- SANDSIV, a leader in AI-powered experience
management solutions, is proud to announce the launch of Insight
Narrator, a groundbreaking enhancement to the sandsiv+ Voice of
the Customer and Voice of Employee platform. This innovative
analytics tool offers instant feedback summaries and personalized
recommendations, empowering managers with actionable insights to
make informed decisions quickly and effectively.
Federico Cesconi, CEO of SANDSIV, explains, "At SANDSIV, our
goal is to make life easier for our clients by making customer and
employee experience management more accessible. Insight Narrator is
a testament to our commitment to providing tools that enable
organizations to take control of their CX delivery
effectively."
Insight Narrator is a key component of the sandsiv+ AI suite,
utilizing advanced Large Language Model technologies to transform
individual feedback into actionable insights on specific topics and
trends. It provides rapid decision intelligence, enabling
organizations to respond swiftly to customer and employee
feedback. For CX consultants, it enhances internal
capabilities and streamlines client project management, boosting
both efficiency and effectiveness.
"Extracting insights from unstructured data has long been a
complex and labor-intensive task for CX teams," says Karl Warnsing, Product Manager at SANDSIV. "With
Insight Narrator, we're revolutionizing productivity and enabling
faster, more empathetic customer resolutions through accessible,
actionable information."
Key Benefits of Insight Narrator:
- Simplified Data Visualization: Read through narrations
of complex graphical data to gain a concise understanding of
Co-Occurrence and Correlations of topics.
- Pro's & Con's Recommendations: Receive actionable
recommendations to drive meaningful enhancements.
- SWOT Analysis: Conduct comprehensive SWOT analyses to
support strategic decision-making.
- Optimized Journey Mapping: Enhance customer satisfaction
and retention through refined journey mapping.
SANDSIV's AI models, available both in the cloud and
on-premises, adhere to the highest security standards to ensure
robust protection of customer and employee data.
Now Available
Insight Narrator is now available for all sandsiv+ clients, and
integrates seamlessly with a wide range of Customer and Employee
Experience software. SANDSIV partners can access this tool at no
additional cost.
To explore how Insight Narrator can enhance your data insights,
contact sales@sandsiv.com for a demonstration or further
information.
Industry Reactions to SANDSIV's AI Innovations:
Roger Nicholas, Director,
Customer Experience, Island Analytics & Marketing (Partner of
SANDSIV): "The constant innovation that adds value continues to
keep me excited. It gives great confidence when promoting
sandsiv+."
Jim Davies, SANDSIV Advisory
Board Member and Former Gartner VP Analyst: "SANDSIV's
consistent delivery of impactful AI solutions demonstrates its
dedication to enhancing client experiences. Their advanced use of
large language models continues to elevate the value of their
offerings."
Prachi Rohira, Everest Group
Analyst: "Everest Group recognizes SANDSIV for its
innovative application of generative AI to derive actionable
insights from complex customer feedback. Their approach sets a
benchmark for effectively harnessing AI to understand and respond
to customer needs with unprecedented clarity and speed."
Stay tuned for more updates on sandsiv+ AI. To read more about
the latest AI innovations, visit:
https://sandsiv.com/sandsiv-ai/whats-new-ai
About SANDSIV
SANDSIV is a pioneering force in AI-driven Customer and Employee
Experience Management enterprise solutions. Through its
state-of-the-art sandsiv+ CXM software, SANDSIV empowers businesses
worldwide to leverage artificial intelligence for comprehensive
customer understanding and exceptional service delivery. The
company's unwavering commitment to excellence and innovation has
facilitated the expansion of its partner program and the
establishment of a continuously growing global presence,
guaranteeing tailored managed services and consulting to meet local
demands.
About sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures
the customer experience. Introduced in 2014, the next-generation
CX/EX solution harmonizes data from any direct or indirect channel
and generates inferred data using artificial intelligence. Its
analytical features are built on advanced AI technologies including
Natural Language Processing (NLP) and Deep Machine Learning,
providing for the increasingly unsupervised production of faster
and more accurate actionable insights, and allowing organizations
to act responsively and plan wisely. The solution supports complex
integration, customization, and configuration.
Contacts: Silvia Bellò;
Digital Marketing Manager,
silvia.bello@sandsiv.com
View original
content:https://www.prnewswire.com/news-releases/sandsiv-unveils-insight-narrator-revolutionizing-ai-capabilities-in-sandsiv-302213279.html
SOURCE SANDSIV