BELLEVUE, Wash., Sept. 17,
2024 /PRNewswire/ -- Nintex, a leader in
process intelligence and automation, today announced new
capabilities to enable public sector agencies to drive efficiency
and positive citizen experiences through automation. Nintex
announced Nintex Licensing and Permitting, a new pre-built solution
that significantly reduces the time, cost, and errors associated
with license and permit processes for state and local governments.
The new solution also enables digital-first government initiatives,
including easy-to-use digital and mobile access to services for
citizens. Nintex Licensing and Permitting joins Nintex
Automation™ Cloud for Government and Nintex DocGen® for
Salesforce as part of Nintex's offerings designed specifically for
public sector agencies to build their own automation tools and
automate their processes.
"When it comes to government services today, citizens expect the
same quick, personalized, and convenient experiences that they
receive from the private sector. To meet these expectations,
government agencies have turned to technology to modernize but face
significant costs and challenges related to technical debt," said
Alison Brooks, Research Vice
President, Worldwide Smart, Sustainable Cities Program at IDC. "The
ability to leverage pre-built solutions designed for specific
government use cases provides state and local agencies with a
flexible and cost-effective tool to modernize their
experiences."
Legacy systems and processes create strain on the citizen
experience
According to a 2023 survey, 55% of citizens would like online
service options at the state level. As society becomes increasingly
digital-first, state and local government agencies face growing
constituent expectations for online services that are easy to use
and are available for everyday transactions with the government.
Unfortunately, paper-based processes and legacy systems that power
common interactions, like licenses and permits, create
disconnected, error-prone, and lengthy citizen experiences, and put
a strain on agency resources.
Improve licensing and permitting processes with
Nintex
Licensing and permitting are government processes that regulate
and authorize various activities, businesses, and individuals to
help ensure they comply with legal and safety standards. Common
licenses and permits include medical licenses, building permits,
real estate licenses, event permits, driver's licenses, and more.
Historically, state and local government automation
implementations for processes like licensing and permitting
required a large-scale IT investment and are often expensive, lack
flexibility, and have lengthy implementation timelines. With Nintex
Licensing and Permitting, agencies have an out-of-the-box solution
that enables them to:
- Define and manage licenses and permits. Agencies can
define and modify permit and license types to be processed by the
solution – all through a simple guided setup experience.
- Customize approval processes and signature collections.
Agencies can modify the approval process, configure payment, and
collect signatures for each license and permit type.
- Generate permits. Agencies can define and generate
permits for citizens leveraging prebuilt templates to minimize
human error or duplicate permits.
- Manage administration of licenses and permits. Agencies
can manage permit and license types, complete assigned tasks, see
submitted applications, and view dashboards in an easy-to-use
portal.
- Accept and process applications. Individuals can
sign up for an account, submit applications, check application
status, see their payment history, and complete additional tasks
through a standardized online portal.
- Enable digital-first experiences. Agencies can implement
digital-first initiatives, like offering mobile access to services,
by modernizing the licensing and permitting process.
"As public sector agencies face growing pressure to meet citizen
expectations and drive increased efficiency, digital transformation
is a key strategy. By moving licensing and permitting processes
online, agencies can harness the power of automation to streamline
operations and enhance service delivery," said Laura Starr, Sr. Consultant, Intelligent
Information Management (IIM) at DocPoint Solutions, Inc. "Nintex
Licensing and Permitting is at the forefront of this
transformation, improving operational efficiency, reducing delays,
and providing a superior citizen experience. This tool is not just
a step forward in modernizing government operations; it is a
crucial element of our partnership as we continue to address the
evolving needs of the public sector and drive meaningful change
through digital innovation."
Public sector organizations at federal, state, and local
levels face pressure to modernize
A 2024 Center for Digital Government report found that nearly
two-thirds of government IT teams still conduct 25% or more of
their tasks manually. While agencies at all levels want to
modernize their processes, many face challenges like constrained
budgets, staffing shortages, and legacy technologies. With growing
pressures to drive efficiency and streamline processes, agencies at
all levels need technology that can automate inefficient processes,
break down silos, and scale services.
Transform government operations, services, and engagement
with Nintex
In the past, federal, state, and local agencies have taken
traditional lift-and-shift modernization approaches that have left
them with siloed technology and fragmented experiences. To meet
digital transformation expectations, agencies can achieve more with
less and remove the need for large-scale IT investments by
leveraging process automation software.
Nintex Automation™ Cloud for Government enables government
agencies and defense contractors to easily automate forms,
workflows, tasks, and documents through simple drag-and-drop visual
design tools.
Earlier this year, Nintex Automation™ Cloud for Government
attained FedRAMP® Authorized status at the Moderate security impact
level from the Federal Risk and Authorization Management Program
(FedRAMP), meeting the stringent standards for cloud security set
by the U.S. federal government.
"Nintex has a long history of serving the unique needs of the
public sector at every level," said Shawn
Mitchell, Director, Public Sector at Nintex. "Government
agencies face significant challenges around technology sprawl,
staffing shortages, and budgetary constraints, driving the need for
automation solutions tailored to the public sector. With our
existing process intelligence and application development tools
plus new pre-built solutions, Nintex is making it easier for public
sector agencies to apply automation without the time and cost
associated with a major IT implementation."
Nintex is trusted by public-sector agencies across the US and
the world, including the City of
Denver, Denmark Ministry of Health, New Zealand Fire Service, and more, to improve
efficiency and compliance, as well as streamline and enhance the
citizen experience.
See why federal, state, and local agencies, defense agencies,
higher education institutions, and government contractors trust
Nintex to automate inefficiencies and deliver positive user
experiences.
About Nintex
Nintex is the global standard for process intelligence and
automation. Today more than 8,000 public and private sector
organizations across 90 countries turn to the Nintex platform to
accelerate progress on their digital transformation journeys by
quickly and easily managing, automating, and optimizing business
processes. Learn more by visiting www.nintex.com and experience how
Nintex and its global partner network are shaping the future of
intelligent process automation.
CONTACT: Tommy Morgan, media@nintex.com
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SOURCE Nintex USA Inc.