Purplebricks Share Discussion Threads

[kreature] 11/2/2023 03:58

532 last 7 days…….maybe best not read the TrustPilot reviews or the FB page they go on about. Can the negative reviews be removed somehow?

[diku] 09/2/2023 20:26

Post 10703...some of these online procedures are all farcical...all just a glossy show...dig deeper inside and its all very hollow...

[kreature] 09/2/2023 10:23

540 instructions……last 7 days on Zoopla

[kreature] 08/2/2023 12:18

Maybe why the Compliance person left ? This on TrusPilot just now :

‘ I would not use this company if they…
I would not use this company if they were the only ones around !. I used them as agents to rent out a house, promised the earth and did zilch, literally. All emails went unanswered, shocking service. Resulted in me taking them to property ombudsmen, a case I won, they didn’t even respond or supply the ombudsmen with any of the documents requested. They were also ordered to put my tenants deposit in DPS scheme in my name within 21 days. Tenant moved out as house been sold guess what no deposit transferred, no response to enquiries as to where it is, so yet again in another complaint procedure just to get back something they hold illegally, and leaving my ex tenants with a long wait to get their money back.
What a shambles of a company, save yourself the grief and go elsewhere.
Date of experience: 08 February 2023 ‘

[kreature] 08/2/2023 01:39

This from Senior HR guy on LinkedIn (posted 6 days ago) who joined last Oct 2022 :

“ It is with huge sadness that today I am on the job hunt as have been put at risk of redundancy.
I truly believe in Purplebricks’ proposition and am gutted I might not be part of their future journey. “

[kreature] 08/2/2023 01:19

.how d’you turn £4.75 into £60 ??

“ who now runs his own agency brand………….. said he pays just £4.75 for AML checks and does not pass these on to the buyer. “

[kreature] 08/2/2023 01:09

‘ Purplebricks criticised over new £60 AML fee ‘


……why don’t they just insist on DNA extraction?? :

‘ The message adds that Purplebricks will receive some of the payment taken by Lifetime Legal to “compensate for our role in providing these checks.” ‘

How much is ‘ some of the payment ‘ All but £4.75 ?

[kreature] 08/2/2023 01:00

TrustPilot:

‘ Blood out of a stone might be easier
Trying to view a property from an entry on Rightmove is almost impossible. Thetre is no link to book a viewing, no ionstructions only a phone number which when rung says cant book on here . go to website. Eventually get to website and there no availability. Back to phone no answer. Back to website , chat facility, gfill in all you r details again, and man ggiove s local agents number, phone number , book on website and he'll try and fit me in?? Astounding levels of craziness! Taken me 40 mins to book a viewing and yet to be successful. What kind of outfit is this? Do yourself a favour use someone thats knows what they re doing
Date of experience: 07 February 2023
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Reply from Purplebricks UK
9 hours ago
Hi Richard, we're incredibly sorry to see that you are having trouble making a booking, we are always here to help so please don't hesitate to get in touch by providing all the information here: hxxps://www.purplebricks.co.uk/contact-us under the general enquiry section. Many thanks. ‘

[kreature] 07/2/2023 23:23

Instructions back down to under 600 for last 7 days, according to Zoopla

[kreature] 06/2/2023 23:48

That's why I would say the landlord must always try to maximise the rent to market value? Then if a landlord has to pay for cleaning etc, at least let him/her minimise the loss ? Too mush hassle to go after bonds when you can just get in there and clean for a few days, or weeks if it was a professional tenant

[diku] 06/2/2023 21:57

Even if the landlord was to inspect on a regular basis the tenant mindset is set... there is something wrong with the property or other...very reluctant to admit they don't open the windows or use extractor fan because of energy usage...the legislation system is more skewed in favour towards the tenant...

[kreature] 06/2/2023 21:14

But then if the tenant leaves a bathroom full of mould, it’s the landlord’s fault for not inspecting the property on a regular basis…..Hence why I would just maximise the rent, the only way really

[diku] 06/2/2023 19:46

Post 10696...it takes 2 to tango...landlords do have a duty of care so that tenants have a good habitable home...but equally the tenant also has to play his/her role with the upkeep and live in tenant like manner...like use the bathroom extractor fan during bath/showering or at least open the window for air circulation...or else you get condensation issues which then often gets confused with mould and damp...easy to blame the landlord...also keep the property warm during winter months...

[kreature] 06/2/2023 19:25

613 instructions over last 7 days. Is that good ?

[kreature] 06/2/2023 10:55

hxxps://thenegotiator.co.uk/purplebricks-horror-show-as-compliance-chief-quits/

[kreature] 04/2/2023 13:39

Is the estate agency thing worth al, the hassle for the agent ? Having to comply with a million rules ? And presumably taking a load of complaints from tenants ?

[kreature] 04/2/2023 12:30

I would be giving them a £20 gift voucher instead of charging £60. How they going to get over the finish line if they charge £60 like that before completion

[kreature] 03/2/2023 21:57

"'the AML fee is just another add on"

Thats the buyer being charged £60 tho. I can almost see why your own solicitor might want £60 id check, but why would a buyer hand over £60 to a seller's agent ?

[diku] 03/2/2023 21:41

Purple?...

[agentlets] 03/2/2023 20:47

I don’t know what people think PB are. They charge for add on ie: photos, viewings etc so the AML fee is just another add on.

[kreature] 03/2/2023 13:28

Hmmm, what do agents and timelords here make of the latest TP review below? Is the £60 reasonable ? Or silly ?

——
Purple Bricks latest money making scam!
As we know, the property market is currently depressed so Purple Bricks has now introduced a new way of popping up their profit.
I'm purchasing a property through Purple Bricks, but to do so I have to pass AML checks; this is understandable and a legal requirement.
However, to do the AML check Purple Bricks now charge £60. When I questioned this I was told the cost includes all manner of worthless insurances. I'm also told there's no alternative; no £60 payment no ability to buy the house!
I wonder how the vendor would feel if I pull out?
Date of experience: 03 February 2023
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[kreature] 03/2/2023 02:24

Oh ffs, did they ask her to write a Trustpilot review or something?

[kramreklaw] 02/2/2023 22:11

I can't stop laughing 🤣😂

hxxps://propertyindustryeye.com/eye-newsflash-purplebricks-director-of-risk-and-compliance-leaves-after-just-six-months-in-post/

[kreature] 02/2/2023 18:24

Personally I wouldn’t feel proud of charging the full fee re latest TP review, more ashamed tbf . It was no sale no fee in the early part of last year wasn’t it? So I can believe that the seller may have been inadvertently misled…..

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Not Good
I would have given a higher score for the Agent being nice, but my experience wasn't great. I chose PB based on what the agent was saying rather than what it says on their website. He was a good sales person. I went for the top end advertising. They took pictures gave me a valuation and I accepted it. However I the appointments were all booked for the same time on the same day, with some viewers having to stay outside waiting for the other viewers inside to finish. After a number of views and not receiving any serious offers (and this was in July when house prices were high and a sellers market), e withdrew the property from the market. To my surprise I got a bill for £2248. I thought it was no sale no fee. Thats what the agent had told me and thats what I had expected as I have bought and sold property through normal agents and thats the normal practice. Lo and behold when I read the contract I signed, once you sign and the cooling off period is over you have to pay. If you sell or not. I appealed saying I wan't aware of it and I mentioned the name of my agent who said if you don't sell you don't pay, contrary to what was in my contract, which I didn't read properly before signing(big mistake). I honestly wouldn't have used them if I had known this. Unfortunately and perhaps conveniently the agent had left PB by that time. The appeal came back pointing out the clarity of the contract I signed, regardless of what the agent may have said. I eventually had to pay the money in full £2248 for a service that was poor and a house I did not sell. Not happy at all.
Date of experience: 01 February 2023
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