Purplebricks Share Discussion Threads

[kreature] 02/2/2023 15:38

Well tbf, I reported this first, but here’s the excellent second hand article



Surely all RM need to do is give agents a massive discount over private individual sellers. Plus make it very clear who is selling, either an agent or an individual ? Plus just write there ‘valued by ai only’. Or “ RICS valued’ whatever?

[kreature] 02/2/2023 13:41

Ukinel…are all the negative reviews normal ?

[kreature] 01/2/2023 19:28

But it’s not 86% positive at the moment is it !?

——
No one turned up
Phone cal to rearrange appointment from morning to 6:30. We agreed to change. Nobody turned up. Text sent to mobile number used previously by Ellie last night as call just went on to voicemail. No contact today from anyone
Date of experience: 31 January 2023
—-

[kreature] 01/2/2023 02:26

This can’t be another thing on TP can it, though surely it’s reasonable to pay a lawyer upfront for conveyancing services ? Or maybe not ? I don’t know

‘ Totally misleading information
As we are selling two properties and buying one purple bricks advised us if we went with the cheaper option for fees we had to use there conveyencer and there would be nothing to pay until completion.the process has not long started and we are near on £1000 upfront costs totally misleading information from purple bricks.
Date of experience: 31 January 2023’

[kreature] 01/2/2023 02:19

The negative reviews are getting depressing now. Too depressing to post here imv…. Both awful reviews just sitting there at the top of the most-recent list for the last 4 hours. 86% positive reviews? I don’t think so somehow

[kreature] 31/1/2023 19:43

Blimey, getting snowed under with negative reviews. ………;.someone write something positive?? What’s that about buyers having to pay for a money laundering check, then getting turned away ?? Is that really a thing?

[rongetsrich] 31/1/2023 16:09

What's...... with...... the.....clear lack of how to......write?

[kreature] 31/1/2023 13:27

Rarely leave reviews unless service was outstanding, and always well after the process to be sure. Never during a process. And I’ve never given a negative review, so I think first time reviewers would need to be seriously hacked off to not just give a bad review, but also go to the trouble of first signing up to Trustpilot.

On the plus side the instructions appear on the surface to have bounced back to 700 ish p/w. Is there any way of knowing how many are first time instructions tho, and how many are returns for marketing breaks?

[agentlets] 31/1/2023 13:15

If you look at their reviews ovwer the years, most come at the start of the client/customer relationship. I don't know about you but I've never left a review before I've finished a meal in a restaurant or before a stay in a hotel, only if my overall experience has been good or bad. Part of the marketing and sign up is too get positive reviews, as people like yourself and others seem to put some kudos to them.

[kreature] 31/1/2023 12:32

It’s the point or observation or idea being made that really matters though isn’t it? Personally I don’t give a hoot how the English is or the grammar. And ironically looks like diku is right, tbf like

[geardown107] 31/1/2023 12:13

Diku'Nowadays people lose temper for a minute situation...a bit like the road rage...selfish drivers don't let other drivers go through at T junctions when traffic is crawling...some day they also be stuck at a T junction...cheap commission comes with a simple service...'Pigeon English, sorry Ron is right!!

[kreature] 31/1/2023 11:28

That’s an upsetting theory Agentlets. Personally, I don’t see why say LPE family and friends couldn’t leave TP reviews? What would be the problem with that? And I think they need more varied reviews.

…..At the moment all too often seems like it’s,
1st sentence, brief summary.
2nd sentence, agents full name, and compliment.
..all a bit too predictable for my liking tbf

[agentlets] 31/1/2023 11:08

They haven't got the staff or LPE's to bury bad reviews with good ones so you're now starting to see a true reflection of the company, not the sugar coated marketing one.

[diku] 31/1/2023 08:56

Nowadays people lose temper for a minute situation...a bit like the road rage...selfish drivers don't let other drivers go through at T junctions when traffic is crawling...some day they also be stuck at a T junction...cheap commission comes with a simple service...

[kreature] 31/1/2023 06:49

Overall, 86% reviews positive on Trustpilot
Only 6% getting the minimum one star.

But say last two days, 56% were negative, an 44% were positive.

[diku] 30/1/2023 18:49

Why didn't they sell their property through Hamptons?...Purple bricks cheaper...