Capita plc (LSE:CPI) said trading over the 11 months to November 2025 delivered mixed results across its business lines. The Public Service division recorded revenue growth of 4%, while the Contact Centre business saw an 18.3% decline, reflecting contract losses and lower volumes, particularly within the telecommunications sector.

Pension Solutions posted modest growth during the period, while Regulated Services revenue fell by 14.3% as the company continues with its planned exit from that sector. Capita said it has made further progress on its transformation strategy, delivering £250 million of annualised cost savings and expanding its use of artificial intelligence. Recent initiatives include the launch of the AI Catalyst Stack and AI Lab. The group added that its contract pipeline has increased to £16.5 billion, underlining longer-term growth opportunities.

More about Capita plc

Capita plc is a business services provider supporting clients across the public and private sectors in managing complex operational processes. The group operates in eight countries and employs around 34,000 people, delivering people-led services supported by technology, primarily across the UK and Europe.

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