Developed by Cecilian Partners, the all-in-one
community management platform sets a new standard for resident
engagement
LAKEWOOD
RANCH, Fla., May 22, 2024
/PRNewswire/ -- Lakewood Ranch,
America's top-selling master planned community, has launched
Customer Blueprint®, the first integrated digital
platform for resident engagement and community management.
Developed by proptech firm Cecilian Partners, this groundbreaking
tool underscores Lakewood Ranch's
commitment to innovating an exceptional resident experience.
The app has been downloaded more than 2,500
times, with residents logging in an average of 2.2 times per
day.
"We made the investment in CBP for Lakewood Ranch for numerous reasons, but
predominantly because of its feedback mechanism that helps shape
the resident experience while keeping the lifestyle component
dynamic," said Laura Cole, Senior
Vice President of Lakewood Ranch Communities. "The ability to gauge
residents' observations and reactions helps us give users a
tangible feeling of being part of a community."
A Centralized Lifestyle & Management Hub
Part of
Cecilian's Residential OS™, Customer Blueprint features a
white-label app and website that bring all the critical elements of
the resident experience into one place. Residents can access
everything from event tickets and facility reservations to details
about amenities and local activities. Prospective residents can
also register with tailored access, to get more information about a
community they're interested in.
On the backend, a single, streamlined operating hub consolidates
content management and administrative tasks, facilitates payments,
and enables direct communication with residents. The hub also
provides real-time insights on user interests and behaviors.
"With MyLWR.com, we're excited to provide a more streamlined and
user-friendly experience for our community," said Keith Pandeloglou, President and CEO of Lakewood
Ranch Community Activities. "In just a few short months, there are
upwards of 4,000 residents and 1,500 nonresidents registered – and
the number of users keeps climbing!"
User engagement metrics further reflect the platform's
effectiveness. The app has been downloaded more than 2,500 times
since launch, with residents logging in an average of 2.2 times per
day. As users grow and more data is collected, the better
Lakewood Ranch can learn and
respond to residents' evolving needs – a key part of the company's
customer-focused strategy.
"MyLWR.com is a game-changer for our operations," Pandeloglou
said. "We're now able to track key metrics and make data-driven
decisions to improve our community amenities and programs."
Innovation with Impact
For years, Lakewood Ranch has collaborated with Cecilian
Partners to help pioneer proptech solutions that revolutionize how
master planned communities operate. The introduction of Customer
Blueprint is a testament to this longstanding partnership and
shared vision.
"Lakewood Ranch is the
fastest-selling multi-generational community in the nation because
of their commitment to resident experience and innovation," said
Philip Worland, co-founder and Chief
Product Officer at Cecilian. "Partnering with Laura and team was
key to bringing Customer Blueprint to life."
He explained why Lakewood Ranch
was a critical proving ground. "We get to field-test new features
with a team that knows exactly what it takes to be successful in
one of the country's most complex and forward-thinking planned
communities," Worland said.
He added, "It gives us the perfect platform to scale this
important product across the industry."
For more information about the new Customer Blueprint platform,
visit https://www.cecilianpartners.com/products/customer-blueprint
.
About Cecilian Partners
Cecilian Partners collaborates
with land developers and homebuilders across the U.S. who aspire to
modernize their digital footprint, from land to lots to homes to
residents. Cecilian's community development software, 3D maps, data
solutions, and resident engagement platforms simplify placemaking
and elevate the homebuying experience. Learn more at
cecilianpartners.com.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/next-gen-resident-lifestyle-app-customer-blueprint-debuts-at-lakewood-ranch-302153031.html
SOURCE Cecilian Partners