INDIANAPOLIS, April 30,
2024 /PRNewswire/ -- Sharpen, a leading provider
of AI-powered, cloud-based contact center solutions, today
announced it has been awarded a Bronze Stevie® Award in the
prestigious 18th Annual Stevie Awards for Technical Support
Excellence. The company was recognized for its exceptional
technical support strategy and implementation, which is credited
with streamlining the merger of three companies, significantly
reducing service backlogs, and maintaining an impressive customer
satisfaction score of 4.86 (out of 5).
Sharpen wins Bronze Stevie award!
"Sharpen is thrilled to receive this recognition from the Stevie
Awards," said Mack Baczynski,
Sharpen's VP of Customer Care. "It's a testament to our commitment
to delivering exceptional technical support and empowering our
customers to achieve success. Our customer-centric approach, along
with the right team, right solution, and right tools, has been
instrumental in driving these positive results."
The Stevie Awards judges provided insightful feedback on
Sharpen's technical support strategy, highlighting the company's
steadfast commitment to excellence. They were impressed by
Sharpen's customer-centric approach, which places a high value on
the overall customer experience. This strategy ensures Sharpen's
technical support operations not only meets, but exceeds customer
expectations.
In addition to focusing on the customer, Sharpen also invests in
hiring highly skilled engineers, providing them with the tools and
resources needed to excel. This dedication to talent has been a key
factor in Sharpen's success in delivering exceptional technical
support.
Furthermore, Sharpen leverages real-time data and analytics to
continuously improve the efficiency of its technical support
operations. This data-driven approach proactively identifies and
addresses potential issues before they impact the customer. The
judges were impressed by this strategic, foresighted approach to
optimal customer experience.
The judges were also impressed by Sharpen's ability to
successfully integrate three companies, including the acquisitions
of Webtext and Plum Voice, while also significantly reducing
service backlogs and maintaining an impressive customer
satisfaction score. This merger integration, coupled with Sharpen's
technical support strategy, has allowed the company to further
solidify its position as a true leader in the contact center
industry.
About Sharpen
As your partner in performance,
productivity, and empowerment, Sharpen delivers better outcomes:
better outcomes for customers, agents, and your business. Our
AI-powered cloud contact center platform is intentionally designed
and masterfully engineered for a seamless, intuitive experience
across the board for a CX difference you can see—and feel. Visit
sharpencx.com to learn more.
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SOURCE Sharpen Technologies