The companies' long-standing collaboration to
develop integrated technology helps create better experiences for
patients and providers
BURLINGTON, Mass. and VERONA, Wis., June 27,
2023 /PRNewswire/ -- Nuance® Communications, Inc., a
Microsoft Company and Epic announced that they are making the
Nuance® Dragon® Ambient eXperience™ Express (DAX Express™)
solution available to the Epic community. Building on the overall
strategic collaboration between Microsoft, Nuance, and Epic, the
integration of DAX Express into Epic workflows will act as a
copilot for Dragon Medical users to further manage administrative
workloads that lead to burnout, expand access to care for patients,
and enhance healthcare outcomes with clinical documentation that
writes itself™.
DAX Express is a workflow-integrated, AI-powered clinical
documentation application that is the first to combine Nuance's
proven conversational and ambient AI with the newest and most
capable AI model, GPT4, in the Azure OpenAI Service. Providers that
use DAX Express for Epic will be able to create draft clinical
notes automatically and securely from the exam room or via a
telehealth encounter for immediate clinical review and completion
after each patient visit. Extending the proven Dragon Medical
portfolio of solutions and building on the market-leading DAX
ambient solution launched in 2020, DAX Express is the next
milestone in Nuance's long-standing mission to reduce
administrative burden and empower clinicians to spend more time
taking care of patients and less time on paperwork.
"DAX Express for Epic will spark a transformational shift in how
we all approach healthcare. We've already seen first-hand how
ambient AI from Nuance has transformed the provider-patient
experience using the DAX ambient solution, but now with the
augmentation of generative AI, we're going to give our providers
more options to use technology in a way that delivers even greater
outcomes to them and their patients," said Josh Wilda, Chief Digital and Information
Officer at the University of Michigan
Health-West. "DAX is already reducing what used to be hours of time
for clinical documentation to mere seconds—while improving the
quality of patient care and provider experiences. It's truly life
changing."
Powered by Microsoft Azure, DAX today is used by hundreds of
healthcare organizations using the Epic electronic health record
(EHR) and thousands of their physicians. Clinicians who use DAX
reported that it has helped them achieve a better work-life balance
(79%), experience higher job satisfaction (67%), and reduce
feelings of burnout and fatigue (70%). Additionally, 3 out of 4
physicians state that DAX improves documentation quality while
patients say their physician is more personable and conversational
(85%), more focused (80%), and spent less time on their computer
during the patient encounter (82%). DAX also increases operational
efficiency with reduced documentation time, increased throughput,
and access to care. Clinicians reported saving 7 minutes per
encounter, adding 5 additional appointments on average per clinic
day, and achieving a 40% increase in first-time approval of prior
authorizations.
"Game-changer is one of the most frequent terms given by our
physicians as they describe their impressions of DAX, and we
foresee that integrations planned for DAX Express for Epic will
take that up a notch. The ability to turn around notes in
seconds rather than hours offsets one of the few tradeoffs of
DAX. This collaboration will allow our physicians to focus
more completely on the care and treatment of their patients while
the AI works behind the scenes to document the encounter, allowing
people and technology to each do what they do best without delays,"
said Dr. Hal Baker, Chief Digital
and Information Officer at WellSpan Health.
"We've worked closely with Epic for well over a decade, with
deep technological integrations that provide hundreds of health
systems globally that use Epic's EHR with AI-powered solutions
designed to help alleviate clinician burnout, improve operating
efficiencies, and enhance patient care," said Peter Durlach, Chief Strategy Officer at Nuance.
"As Nuance and Epic continue to work toward a shared vision to
create more efficient and intelligence-infused healthcare
experiences for providers and patients at scale, DAX Express will
act as a clinical workflow copilot for Dragon Medical One and
Dragon Ambient eXperience users working within Epic's EHR."
"For both patients and providers, quality care experiences start
with meaningful conversations and mutual understanding," said
Sean Bina, Vice President of Patient
Experience at Epic. "For the first time, we can see how
conversational understanding, generative AI, and clinical context
can together generate high-quality documentation."
DAX Express for Epic will be included for users of DAX and
available as an addition to Dragon Medical One. Consistent with
Nuance's longstanding commitment to data security and privacy, DAX
Express is HIPAA-compliant and developed with an approach to help
create AI products that are trustworthy and safe. DAX Express for
Epic will be available in private preview this Summer through the
Fall. To be added to the DAX Express interest list
visit https://www.nuance.com/healthcare/campaign/learn-more/express.html.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
About Nuance Communications
Nuance Communications is a technology pioneer with market
leadership in conversational, ambient, and generative AI. A
full-service partner trusted by 77 percent of U.S. hospitals and
more than 75 percent of the Fortune 100 companies worldwide, Nuance
creates intuitive solutions that amplify people's ability to help
others. Nuance is a Microsoft company.
About Epic
Epic develops software to help people get
well, help people stay well, and help future generations be
healthier. Visit www.epic.com/about.
Media
Contacts:
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Nuance
Communications
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Epic
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Caitlyn
Keating
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Anna McCann
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781.565.8926
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608.271.9000
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caitlyn.keating@nuance.com
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amccann@epic.com
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SOURCE Nuance Communications, Inc.