Chris Lisica Joins Hammerspace to Lead Customer Support in EMEA and APJ Regions
30 July 2024 - 1:02PM
Business Wire
Hammerspace Continues Global Expansion with
World-Class Support Organization, Bolstering Commitment to Deliver
an Unsurpassed Customer Experience
Hammerspace, the company orchestrating the next data cycle,
today announced that Chris Lisica, a long-time trusted advisor to
customers and leader in managing global customer success teams, has
been appointed as Head of Customer Support for the EMEA and APJ
regions.
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Chris Lisica, Head of Customer Support
for Hammerspace's EMEA and APJ Regions (Photo: Business Wire)
Lisica joins Hammerspace from Qumulo, where he served for nearly
a decade overseeing the company’s global strategic planning,
product implementation and measurement of customer satisfaction –
delivering an impressive Net Promoter Score (NPS). Notably, Lisica
built and scaled Qumulo’s distinctive Slack-based customer support
model, which enabled instant access to experienced technical
support engineers with no phone queues or ticketing escalations. As
a result, his team saw increased customer engagement, more
efficient response times, and ultimately ongoing customer success;
the approach has become the model for several organizations since
its adoption.
“Chris is often referred to as the ‘Godfather of Slack Support,’
and his technical leadership will help us build a global team
focused on superior customer service,” said Douglas Fallstrom,
Senior Vice President of Products and Operations at Hammerspace.
“As Hammerspace continues our expansion into new regions, our
number-one priority is ensuring our customers’ success and
providing the best, most responsive customer experience
possible.”
At Qumulo, Lisica was also responsible for managing pre-sales
activities and building solutions architectures for the industry’s
first data-aware, scale-out NAS appliances. His team also managed
customer onboarding, product installation and post-sales
activities.
“Hammerspace’s technology enables customers to solve data
challenges unlike any company before,” said Lisica. “This
innovation, coupled with a talented team invested in our customers’
success, was a perfect fit for my skill set and passion.”
Lisica has more than 20 years of professional experience as a
technologist. Before Qumulo, he served at Microsoft as Xbox Video
Technical Operations Manager. While at Microsoft Xbox, Lisica was
responsible for multiple aspects of the day-to-day technical
operations of Xbox video content ingestion, encoding, publishing
and content delivery network (CDN) infrastructure. Lisica was also
a storage architect for the Xbox Video infrastructure, managing
petabytes of mixed storage technologies spread across multiple
high-security data centers.
Learn More
- White Paper: Hammerspace Global Data Platform
- Solution Page: Hyperscale NAS
- Press Release: Hammerspace Unveils the Fastest File System in
the World for Training Enterprise AI Models at Scale
- Blog Post: The Need for a New Storage Architecture: Hyperscale
NAS
- Podcast: Introducing Hyperscale NAS to Power AI Model Training
with David Flynn
About Hammerspace
Hammerspace is radically changing how unstructured data is used
and preserved. Our Global Data Platform unifies unstructured data
across edge, data centers, and clouds. It provides extreme parallel
performance for AI, GPUs, and high-speed data analytics, and
orchestrates data to any location and any storage system. This
approach creates a Global Data Platform that eliminates data silos
and makes data an instantly accessible resource for users,
applications, and compute clusters, no matter where they are
located.
Hammerspace and the Hammerspace logo are trademarks of
Hammerspace, Inc. All other trademarks used herein are the property
of their respective owners. ©2024 Hammerspace, Inc. All rights
reserved.
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Hammerspace Press Contact: IGNITE Consulting, on behalf
of Hammerspace Kim Pegnato, 781-835-7118
Hammerspace@igniteconsultinginc.com