DUBAI, UAE, July 22,
2024 /PRNewswire/ -- TruDoc Healthcare, a telehealth
leader, announced a partnership with e& enterprise to transform
healthcare communications in the MENA region. This collaboration
introduces the engageX solution, powered by the NICE CXone
platform, setting a new standard for patient care and
accessibility.
The engageX solution marks a major step in TruDoc
Healthcare's delivery services, allowing seamless management of
patient inquiries across multiple communication channels—voice,
chat, email, and video—all through one interface. This ensures
comprehensive responses, significantly boosting patient engagement
and satisfaction.
"Our commitment to improving patient care through
technology has advanced significantly with this partnership with
e& enterprise," said Utsaav Pathak, Group Finance Director,
TruDoc Healthcare.
"We believe in technology's power in redefining the boundaries
of healthcare," said Miguel Angel Villalonga COO of e&
enterprise. "Our partnership with TruDoc Healthcare goes beyond
integrating the advanced technologies, it's a testament to our
shared vision to revolutionize patient care. Through the engageX
solution, we are committed to transforming patient experiences into
journeys characterized by excellence, accessibility, and
innovation. This initiative represents a strategic step in our
ongoing quest to harness cutting-edge technologies to make a
profound and positive impact on human health worldwide."
"With security and reliability being paramount in healthcare
communications, the NICE CXone platform employs advanced encryption
protocols, supporting HIPAA compliance and protecting patient
data," said Darren Rushworth,
President, NICE International
"This strong security framework builds trust and ensures the safe
exchange of sensitive health information."
This collaboration enhances TruDoc's capabilities with AI-driven
tools that streamline operations and improve patient interactions,
supporting its innovative, patient-centric mission.
About TruDoc Healthcare
TruDoc is a leading telehealth provider, enhancing patient
experiences with innovative digital solutions. Focused on
high-quality, accessible healthcare, TruDoc uses advanced
technologies and strategic partnerships to meet global patient
needs.
To learn more, visit www.trudochealth.com
About e& enterprise
e& enterprise merges professional digital
services expertise with the capabilities of a technology group to
maximize digital potential across various sectors. Using Cloud,
Cybersecurity, IoT, and AI, it drives organizations and economies
towards a smarter, safer, and more sustainable world.
Operating in the UAE, Saudi Arabia, and Egypt, e& enterprise delivers innovative
digital solutions that support sustainable development, safer
cities, and enhanced services in healthcare, education, banking,
and more.
With a strong track record in designing,
delivering, and operating secure, intelligent digital solutions,
e& enterprise provides comprehensive consulting, business
modeling, solution design, and support.
To learn more about e& enterprise, please visit
www.eandenterprise.com/en/index.jsp.
About NICE
NICE helps organizations worldwide create
extraordinary customer experiences and meet key metrics. Featuring
CXone, the world's leading cloud-native customer experience
platform, NICE is a global leader in AI-powered CX software for
contact centers and beyond. Over 25,000 organizations in more than
150 countries, including 85 of the Fortune 100, partner with NICE
to enhance customer interactions.
Visit www.nice.com for more information.
To learn more about how we are unlocking the future of
healthcare,
contact us by call or email.
marcom@trudochealth.com | 800 878362
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SOURCE TruDoc