ISC-CX, a leading global provider of comprehensive customer
experience (CX) solutions, is excited to announce a new partnership
with Avolta, a leading travel experience player.
MUNICH and BASEL,
Switzerland, July 15,
2024 /PRNewswire-PRWeb/ -- ISC-CX, a leading global
provider of comprehensive customer experience (CX) solutions, is
excited to announce a new partnership with Avolta, a leading travel
experience player. This collaboration aims to optimize the customer
experience at Avolta's extensive network of airport locations
worldwide.
Reinhold
Auer, Managing Director at ISC-CX: Our mission is to help
companies like Avolta understand their customers better and deliver
exceptional experiences. We look forward to supporting Avolta's
vision of a seamless, traveler-centered retail environment.
ISC-CX's Role in the Partnership
ISC-CX offers a full suite of tools designed to improve customer
satisfaction and loyalty. This includes Voice of Customer, Mystery
Shopping, Audits, and AI-automatized Action Lists (Close the Loop).
With their advanced CX program, ISC-CX will enable Avolta to gather
and analyze valuable customer feedback, providing actionable
insights to refine and enhance the shopping experience in their
airport stores.
"We are thrilled to work with Avolta," said Reinhold Auer, Managing Director at ISC-CX. "Our
mission is to help companies like Avolta understand their customers
better and deliver exceptional experiences. We look forward to
supporting Avolta's vision of a seamless, traveler-centered retail
environment."
Avolta's Commitment to Customer Experience
Avolta, the result of the business combination between Dufry and
Autogrill, operates in 73 countries with more than 5,100 points of
sale across travel retail, convenience, and food & beverage, in
places like airports, cruises, train stations and border towns
amongst others. Their mission is to revolutionize the travel
experience through innovative, customer-focused solutions.
"At Avolta, prioritizing our travelers' needs is the
center-point of our strategy," commented Alec Denby, Global Operational Excellence Head
at Avolta. "Our partnership with ISC-CX enables us to refine and
leverage our data lake more effectively, deepening our insights
into customer expectations and elevating our service quality. This
collaboration marks a critical advancement in our commitment to
ensuring that every journey is as exciting as the destination
itself."
About ISC-CX
ISC-CX is a global leader in omnichannel customer experience
analysis, serving renowned brands such as Shell, McDonald's,
Nespresso, and Lindt. With multilingual teams operating in over 120
countries, ISC-CX collects and analyzes millions of data points
each year to help businesses improve customer satisfaction and
loyalty. For more information on ISC-CX's services and solutions,
please visit www.isc-cx.com.
About Avolta
Avolta is a leading global travel experience player. With the
traveler at its strategic core, Avolta maximizes every moment of
the traveler's journey through its combination of travel retail and
F&B, passion for innovation and excellent execution. With
access to 2.3 billion passengers each year, Avolta's
well-diversified business operates in 73 countries with over 5,100
points of sale across three segments – duty-free, F&B and
convenience – and various channels, including airports, motorways,
cruises ferries, railway, border shops and downtown. ESG is an
inherent element of Avolta's business strategy, aiming for
sustainable, profitable growth, while fostering high standards of
environmental stewardship and social equity. To learn more about
Avolta, please visit avoltaworld.com
Media Contact
ISC-CX, ISC-CX, 41 61 225 42 15, contact@isc-cx.com,
www.isc-cx.com
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SOURCE ISC-CX