Recent release "Basic Customer Service Handbook" from Page
Publishing author Iris Shropshire is
an eye-opening guide to the rules and etiquette required for
workers to navigate situations involving customers. Shropshire
draws upon her years of work experience to bring her expertise to
readers that are looking to go above and beyond in their work
environment to deliver an exceptional performance.
GRAND
PRAIRIE, Texas, Jan. 30,
2023 /PRNewswire-PRWeb/ -- Iris Shropshire, a native Texan with over
twenty-five years' experience in customer service, has completed
her new book, "Basic Customer Service Handbook": a thorough
exploration of the tools and skills required for mastering the art
of customer service in any industry.
"It is a fact that no matter what job you have or position you
occupy, you will, at one time or another, need to rely on your
customer service skills," writes Shropshire. "Possessing the
ability to successfully satisfy your client's needs will always be
an essential asset of any career. Displaying the correct customer
service skills can determine if you will successfully win over a
new client or retain existing business. You should always strive to
maintain a level of service that creates a loyal customer for
life.
"Customer service is about relationships, and relationships
require attention. It is just as important to be mindful and aware
of your client's needs as it is to be knowledgeable of the service
or product that you offer. Customer service, i.e., 'the
relationship,' is the glue that keeps it all together. The fact may
be that you possess extensive, in-depth training in your designated
field, and have the ability to troubleshoot and solve the hardest
of problems. However, if you can't communicate the information to
your client effectively, you are as ill-equipped as if you had no
solution or no knowledge at all.
"Therefore, the purpose of this book is to adequately equip
individuals and businesses with the skills to successfully handle
any customer service situation with expert knowledge and
professionalism. The skills offered in this book will assist you in
any career field, position, or service you offer or product you
sell."
Published by Page Publishing, Iris
Shropshire's new book is the perfect companion for workers
in any field looking to excel in dealing with customers no matter
the circumstances.
Readers who wish to experience this informative work can
purchase "Basic Customer Service Handbook" at bookstores
everywhere, or online at the Apple iTunes Store, Amazon, Google
Play, or Barnes and Noble.
For additional information or media inquiries, contact Page
Publishing at 866-315-2708.
About Page Publishing:
Page Publishing is a traditional, full-service publishing house
that handles all the intricacies involved in publishing its
authors' books, including distribution in the world's largest
retail outlets and royalty generation. Page Publishing knows that
authors need to be free to create, not mired in logistics like
eBook conversion, establishing wholesale accounts, insurance,
shipping, taxes, and so on. Page's accomplished writers and
publishing professionals allow authors to leave behind these
complex and time-consuming issues and focus on their passion:
writing and creating. Learn more at
http://www.pagepublishing.com.
Media Contact
Page Publishing Media Department, Page Publishing,
1-866-315-2708, media@pagepublishing.com
SOURCE Page Publishing