Remote-first Employees Are the
Most Overutilized While Office-First Have the Most
Balance
AUSTIN,
Texas, Sept. 17, 2024 /PRNewswire/ -- The
ActivTrak Productivity Lab today released its Productivity
Benchmarks Report, a study of digital workplace behaviors across
industry sectors and locations revealing that remote-only employees
spend 31% of their time overutilized1 — the
highest figure across working models.
The Productivity Lab examined digital workplace behaviors across
financial services, healthcare, insurance and professional
services, along with office-first, hybrid, remote-first, and
remote-only working models. ActivTrak's Productivity Lab Benchmarks
report is based on analysis of aggregated data for the period
Jan 1-June 30, 2024, spanning 958
companies and 135,098 employees.
The Lab defines employee location as:
- Remote-only — employees spend all their time remote
- Remote-first — employees spend more than 60% of their time
remote
- Office-first — employees spend more than 60% of their time in
the office
- Office-only — employees spend all their time in the office
- Hybrid — companies with a balanced mix of in-office and remote
workdays
Benchmark data for industry sectors was also revealing, with
healthcare employees logging 36 more minutes of productive time per
day than their cross-industry peers, and more than one-third at
risk of attrition due to burnout or disengagement.
Key Findings:
Working Models & Productivity:
- Office-first employees have the most balanced
utilization,2 with 68% of their time
spent in a healthy state. Office-first organizations also record 16
mins less digital activity than other working models — likely due
to in-person meetings and collaboration.
- Remote-only employees spend 31% of their
time overutilized, the highest across working models. These
employees are also the most focused, totaling 4 hrs 24 mins per
day.
- Break time is comparable for most employees
(104-120 mins/day), with the exception of Hybrid employees,
who log 90 mins of break time per day.
- More than half the companies studied (55%) employ a
remote-first approach, 25% are hybrid, while just 2% work
exclusively remotely. 98% of companies studied had some level of
in-office presence.
Industry Benchmarks:
- Financial Services industry employees record +30 minutes
of productive time per day than their cross-industry peers and have
+9% healthy utilization.
- Healthcare industry employees log +36 minutes of
productive time per day than their cross-industry peers, but more
than 1/3 risk attrition (under + overutilized) due to burnout or
disengagement.
- Insurance industry metrics are higher than
cross-industry metrics in all areas except collaboration time and
underutilization,3 with employees
spending -18 minutes per day in collaborative applications and 41%
fewer being underutilized.
- Professional Services: Underutilization is 50%
lower than both the cross-industry and Healthcare industry
medians.
"Our latest study reveals that workplace model and location —
whether office, remote or hybrid – really does impact how we work,
focus and collaborate," said Chief Customer Officer and Head of
Productivity Lab Gabriela Mauch. "As organizations contemplate
flexible workforce policies, a return to the office or other
changes in organizational design, it's critical for leaders to
first understand baseline productivity data and the potential
impact of location on employee engagement and performance."
To learn more about Productivity Lab research, best practices
and how ActivTrak's workforce analytics platform can help
organizations understand how productivity impacts location,
visit:
- Research: 1H 2024 Productivity Benchmarks Report
- Research: 2024 State of the Workplace Report
- Blog: Productivity Benchmarks Report 1H 2024:
Cross-Industry/Industry-Specific & Location Insights
About the ActivTrak Productivity Lab
The Productivity Lab is a center for research and expertise on
the future of work. We offer reports, benchmarks, assessments and
best practices that provide deep insights into workforce activity
data across people, processes and technologies. Our consulting and
advisory services help leaders identify trends, improve performance
and validate workforce investments, ensuring productivity is both
sustainable and optimized for success. Productivity Lab findings
have informed the work of top industry analysts, media and research
organizations. To learn more
visit: https://www.activtrak.com/productivity-lab/.
1 When an employee is more than X% over
their daily productive hours goal (percentage goal set by
employer).
2 A measure of employee engagement and
well-being based on average productive hours/day relative to the
goal set for their team.
3 When an employee is more than X% under
their daily productive hours goal (percentage goal set by
employer).
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SOURCE ActivTrak