Using advanced search and retrieval methodology, the secure,
AI-enabled platform provides instant product intelligence
information and resources relevant to sales and customer success
inquiries
BOSTON, July 31, 2024 /PRNewswire/ -- Thought Industries,
the leading external enterprise learning platform for customer,
partner and professional training, today announced the launch of
tia, an innovative generative AI application poised to
revolutionize the way sales, customer success, and customer service
representatives interact with customers and prospects.
tia is a tool that does far more than simply provide rote
answers to immediate queries. With tia, a sales enablement portal
becomes a comprehensive resource for discovery, offering in-app
knowledge base articles and tailored learning paths. Employing
retrieval augmented generation (RAG), tia indexes a company's
knowledge base and academy content to deliver the most pertinent
insights to the company's front-line teams, such as sales and
customer success, precisely when they are needed.
Groundbreaking because of its unique value proposition for the
learning management solutions industry, tia directly addresses
real-world challenges faced by professionals by instantly accessing
and applying embedded knowledge. tia meets the growing demand for
sophisticated, AI-driven learning enhancements, providing immediate
answers to complex customer questions and sales inquiries.
Operating as an AI-powered copilot for teams who need to answer
customer and prospects' questions in the moment, tia removes the
need to consult internal technical teams or subject matter
experts.
"The introduction of tia marks a significant expansion of our
product offering, enhancing both immediate and long-term learning
solutions," shares Thought Industries CEO, Robin Wadsworth. "tia aligns with our commitment
to facilitating more effective learning experiences while
supporting individual growth. In the broader industry context, tia
represents a breakthrough in automated, AI-supported learning
tools, and its ability to integrate into existing platforms and
provide immediate, contextually relevant information is setting a
new standard for digital learning and support."
Powered by AI, tia leaves static solutions behind. It provides
employees with the tools and information they need to facilitate
significantly more sophisticated and effective interactions with
customers. Acting as a dynamic learning companion whose versatility
facilitates smooth integration into a variety of existing systems,
tia evolves in tandem with the unique dynamics of each team. It
meticulously audits and assimilates content from an extensive array
of business knowledge repositories, including technical
documentation, blog posts, customer education courses, and other
specialized sources of valuable company information. As tia tracks
usage and interactions, it identifies pressing knowledge gaps and
realigns its knowledge base to reflect the most common queries.
"In the realm of technology, innovation and speed are paramount,
and AI is the catalyst that propels efficiency and streamlines
processes like never before," says Thought Industries CTO,
Chris McClelland. "With tia, we're
not just keeping pace with technological advancements in the
learning management sector, we're setting the tempo. By boosting
the efficiency of sales and customer success teams, tia provides
them with moment-of-need intelligence that is crucial for driving
revenue and delivering superior customer experiences."
This ongoing cycle of observation and refinement allows users to
precisely calibrate tia's responses and develop a content strategy
rooted in actual user data, ensuring that the team's needs are met
with unwavering accuracy. With the capability for users to add
content via direct URL links, Google Drive connections, or manual
PDF uploads, tia can be seamlessly embedded into daily-use
platforms such as Slack, support sites, or directly within
products, guaranteeing that essential knowledge is readily
accessible for effective customer support and assistance.
"For our sales reps and customer success managers, having that
kind of guided onboarding and getting the information they need in
the platform is huge," says Judith
Montpetit, Sr. Instructional Designer at BitSight, who
participated in the product's beta program. "I could see our sales
enablement team really leveraging this - they're spending a lot of
time in the platform and they have a lot of questions. tia can give
them exactly what they need, and not just blanket statements, but
answers that are targeted for individuals and their needs at that
moment."
tia is available globally with individual and enterprise-level
packages. For additional information on tia, including package
pricing, please visit https://www.tia-ai.com/
About Thought Industries
Thought Industries powers the business of learning with the
industry's leading enterprise learning platform for customer,
partner and professional training. Since 2013, we've revolutionized
digital learning, making it modern, intuitive, and scalable. With
our powerful platform, you'll be able to deliver exceptional
learning experiences that drive business outcomes – all with a
technology that grows with you. Based in Boston with offices across North America and Europe, we're your global partner in modern
learning experiences. Discover more at
www.thoughtindustries.com.
Contact - ThoughtIndustries@publitek.com
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