Playvox ranks #1 for the third consecutive
year in performance, quality, adoption, results, and
usability
SUNNYVALE, Calif., July 25,
2024 /PRNewswire/ -- Playvox, the leading provider of
Workforce Engagement Management (WEM) solutions for digital-first
contact and support centers, today announced that it has been named
leader in the G2 Summer 2024 report in Contact Center Quality
Assurance for the third consecutive year. The organization was
recognized for its performance, excellence, and results in Quality
Management (QM) and Workforce Management (WFM), receiving 42 badges
— over a 120 percent increase since last quarter— a testament to
its leadership and innovation in the industry. G2.com is the
leading business software review website where users research and
select solutions that are reviewed and recommended by real,
verified customers.
The G2 2024 Summer Report marks the third consecutive year that
Playvox has claimed the top spot among enterprise customers. It
maintained its leadership role in the QM and WFM categories,
receiving 31 and 11 badges, respectively, scoring the best results
for performance, high user adoption, quality, administration and
overall usability. This recognition underscores Playvox's
dedication to its partners and customers, as well as its
significant impact on the marketplace and the industry.
"Playvox remains committed to delivering quality solutions,
service, and innovation to our partners and the industry. Our
consistent top rankings in multiple categories underscore our
capability to drive successful partner experiences and efficiencies
across various business sizes," said Daniel
Pagel, Chief Executive Officer, Playvox. "We are incredibly
honored to be recognized again, and we congratulate the other G2
honorees."
"While over 150,000 different software products and services
featured on G2, only the highest ranked are recognized each quarter
according to their category, company size, geography, and report
type," said Sara Rossio, Chief
Product Officer at G2. "These reports serve as valuable, tailored
lists for buyers researching their purchasing journey.
Congratulations to those who have achieved a coveted leadership
spot in a G2 report, including Playvox, driven by insights from
real customer and vendor feedback."
More information can be found here.
About G2
G2 is the world's largest and most trusted
software marketplace. More than 90 million people annually -
including employees at all Fortune 500 companies - use G2 to make
smarter software decisions based on authentic peer reviews.
Thousands of software and services companies of all sizes partner
with G2 to build their reputation and grow their business -
including Salesforce, HubSpot, Zoom, and Adobe. To learn more about
where you go for software, visit www.g2.com and follow us on
LinkedIn.
About Playvox
Playvox's powerfully simple Workforce
Engagement Management solutions transform customer care. We
understand that exceptional employee engagement produces
extraordinary customer experiences, and we love creating solutions
that help our customers unlock the full potential in every employee
and every interaction. Playvox powers the world's fastest-growing
brands and proudly serves expanding digital experience pioneers
such as Freshworks, Angi, Neo Financial, 5CA, and MongoDB. Our
agent-empowering suite of scheduling, performance, learning,
quality feedback, and gamification lives seamlessly in the modern
support operations ecosystem with platforms like Salesforce, Amazon
Connect, Slack, Kustomer, and Zendesk. Learn more:
- Web: https://www.playvox.com
- Blog: https://blog.playvox.com
- Twitter: @playvoxcx
- LinkedIn: https://www.linkedin.com/company/playvox/
- Facebook: https://www.facebook.com/playvox
- Instagram: https://www.instagram.com/playvox.cx
Media Contact:
media@playvox.com
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SOURCE Playvox