Introducing the new modules to offer a 360-degree omnichannel
solution for Sales and Service.
ROSWELL,
Ga., July 31, 2024 /PRNewswire-PRWeb/ -- In
today's digital age, customers are more empowered than ever. They
expect brands to not only address their queries but also deliver
personalized experiences on their preferred channels, whether it's
voice, social media, or other digital platforms.
NovelVox, a renowned contact center solution provider, has been
enabling brands to not just meet but exceed such expectations
through its AI-powered omnichannel customer engagement platform -
CXInfinity. The platform empowers contact center agents with one
unified window to access and engage with customers regardless of
where they are reaching out from. Key features include an
omnichannel workspace for agents, CoBrowse, Live Chat,
industry-optimized bot integration, third-party app integration,
and more.
NovelVox has recently introduced two new exciting modules to
CXInfinity - "CXInfinity for Service" and "CXInfinity for Sales".
These modules are nothing but an innovation to NovelVox's existing
digital customer engagement platform, CXInfinity, designed to offer
dedicated yet complete omnichannel assistance to customer service
and marketing/sales teams.
CXInfinity for Sales is a specialized contact center solution
aimed at enhancing the operational efficiencies of sales and
marketing teams. Its advanced outbound campaign manager, which is
tightly integrated with the agent's telephony system or contact
center, is a standout feature - making it easier for the teams to
not just send multichannel campaigns but also proactively address
responses that get triggered through such campaigns. CXInfinity's
existing digital engagement capabilities and integrations make this
an end-to-end CX solution for Sales.
Key highlights include:
- Omnichannel outbound campaign management tool to empower sales
and marketing teams.
- Tight integration with the agent's contact center workspace to
ensure no campaign responses go unnoticed.
- Third-party app integrations and workflow automation to drive
more successful campaigns within the contact center.
On the other hand, CXInfinity for Service is a dedicated contact
center solution designed to boost the productivity of customer
service teams. The module consists of one-of-its-kind case
management software that's pre-integrated with a telephony system -
eliminating the need for an additional CTI connector and reducing
the integration costs for contact centers. This next-gen ticketing
software when tightly integrated with other business applications,
channels, and more - creates a comprehensive CX package for service
teams.
Key highlights include:
- AI-driven digital customer engagement platform to support
omnichannel interactions.
- Pre-integrated case management to handle customer tickets more
seamlessly.
- Unified reporting & monitoring tools to keep customer
service teams engaged, motivated, and informed.
- End-to-end workflow automation with custom app integration and
chatbots.
What makes these modules offer end-to-end CX solutions is their
ability to automate workflows, integrate with third-party apps, and
unify omnichannel interactions in one place.
On this launch, Amit Gandhi, CEO
of NovelVox states, "CXInfinity has always been an integral part of
NovelVox offerings. With these two modules, we aim to optimize the
experience for specific segments within contact centers—service and
sales. We look forward to enhancing operational efficiency and
customer satisfaction through these targeted solutions."
About NovelVox
NovelVox is a global software company developing flexible,
optimized Contact Center Solutions for Cisco, Webex, Avaya,
Genesys, Five9, Zoom, 8*8, Dialpad, and Amazon Connect contact
centers for over 15 years. The company has an extensive library of
75+ third-party app integrations to empower agents with unique
integrations powered by solutions like Unified Agent Desktops,
Contact Center Wallboards, Reporting & Analytics,
Conversational AI, and more. With over 330 global deployments
across verticals, including banking, telecoms, healthcare,
government, education, and retail, NovelVox is redefining agent and
customer experience for improved agent productivity and brand
loyalty.
Media Contact
Martin Katz, NovelVox, (+1)
301-788-5451, m.katz@novelvox.com, https://www.novelvox.com/
View original content to download
multimedia:https://www.prweb.com/releases/novelvox-launches-cxinfinity-service-and-sales-to-better-cater-segmented-omnichannel-needs-in-contact-centers-302210910.html
SOURCE NovelVox