In the news release, Philippines' Globe Telecom shows outstanding
results for NOC/SOC Automation with MYCOM OSI's Service Experience
Assurance capability, issued 16-Apr-2024 by MYCOM OSI over PR Newswire, we are
advised by the company that the third paragraph, first sentence,
should read "Globe Telecom is one of the largest CSPs in
the Philippines and provides its
more than 57 million mobile customers, fixed, broadband, data,
internet, and managed services" rather than "92 million" as
originally issued inadvertently. The complete, corrected release
follows:
Philippines' Globe Telecom shows outstanding results for NOC/SOC
Automation with MYCOM OSI's Service Experience Assurance capability
LONDON, April 16,
2024 /PRNewswire/ -- MYCOM OSI, a leading
independent provider of Network Assurance and Service Experience
Assurance solutions to some of the world's largest communications
service providers (CSPs), today announced at FutureNet World
2024, on 16-17 April in London,
that its Service Experience Assurance Solution (enhanced with SOC
Automation) has shown some outstanding results for the NOC/SOC
(network operations center/service operations center) of Globe
Telecom, the Philippines' top
mobile network operator and digital solutions platform, benefitting
its customers.
MYCOM OSI's Service Experience Assurance solution (Service
quality management, service impact analysis, and enterprise portal)
and SOC Automation, operating on the AWS public cloud, monitors the
quality of premium 4G/5G services using automation and intelligent
traffic profiling and predictive algorithms. The unique aspect of
this solution enables the introduction of a zero-touch NOC/SOC.
Globe Telecom is one of the largest CSPs in the Philippines and provides its more than 57
million mobile customers, fixed, broadband, data, internet, and
managed services. It is a subsidiary of Ayala Corporation and
SingTel, both recognized industry leaders in the region.
The MYCOM OSI Service Experience Assurance offering with the SOC
Automation Solution operated on Amazon Web Services (AWS)
infrastructure offers analytics and converged IT and network
root-cause analysis to automate fault handling processes.
Globe deployed the MYCOM OSI solution across its end-to-end
mobile, broadband and enterprise networks. This led to proactive
customer outreach both for fixed line and mobile services,
establishing pre-emptive remediation. This has resulted in a
significant reduction of over 80% in MTTx (Mean Time to Detect,
Identify, Correlate and Remediate) at NOC and SOC; 100% automation
of the ticket creation process at Globe's NOC and SOC; and a
decline of 25% in network complaints to Globe's call center, which
in turn improved the average handling time of Globe's call center
agents.
"MYCOM OSI's Service Experience Assurance offering with SOC
Automation brings to fruition our goal of always placing
our customers first and delivers key capabilities for our
digital transformation," said Dennis
Abella, Vice President and Head of OSS, Globe
Telecom.
"The solution offers us proactive service quality and the
ability to anticipate customer impact, in addition to
automated root cause analysis, in line with our zero-touch
assurance program. This has led to a significant reduction in
network complaints to our call center, particularly those related
to problems of voice, SMS, and data. The call center agents'
Average Handling time (AHT) has also improved for network-related
cases," said Abella.
Mounir Ladki, President and CTO
at MYCOM OSI, said, "As a leader in offering differentiated
services to its customers, Globe's decision to select our
solutions proves the importance of our Service Experience Assurance
and SOC Automation Solutions as service performance and reliability
become increasingly meaningful. This, combined with the
agility, flexibility and reliability of our SaaS offering, are
essential components of telco digital transformation."
Jithu Raghavendran, Vice President, Telco Transformation &
Automation/AI Solutions at MYCOM OSI, meanwhile cited
operational benefits of the solution.
"Our SOC Automation Solution has enabled Globe's operations team
to carry out proactive monitoring of service quality and
intelligent zero-touch root cause analysis with automated
trouble-ticketing to automate over 265K NOC/SOC man hours/year for mobile/fixed
services and over 72K NOC/SOC man
hours/year for enterprise services," he said. "This involved
consolidating several silo inventory and topology sources
across multiple network domains, to enable topology-based
assurance for mobile, broadband, and enterprise services."
To arrange a discussion with MYCOM OSI and find out more about
its Service Assurance offerings, click here or contact
the team at info@mycom-osi.com.
To know more about Globe, visit https://www.globe.com.ph/.
Media Contacts:
Jack Toye,
+447719820492,
jack.toye@mycom-osi.com
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content:https://www.prnewswire.com/news-releases/philippines-globe-telecom-shows-outstanding-results-for-nocsoc-automation-with-mycom-osis-service-experience-assurance-capability-302118063.html
SOURCE MYCOM OSI