NEW YORK, June 19, 2024 /PRNewswire/ -- The satisfaction of
a customer with their product or service is as important as the
quality and usefulness of the product or service itself. Extended
Reality (XR) has emerged as the enabling technology to expand
markets, improve capabilities, and redefine after-sales services.
The use of XR has been seen to achieve resolutions faster, optimize
resources and skill gaps, and significantly reduce operations
costs. According to global technology intelligence firm ABI
Research, XR shipments for after-sales services will increase
from 269,000 devices in 2024 to 7.4 million devices in 2030 at a
Compound Annual Growth Rate (CAGR) of 74%, accounting for about 25%
of the total XR shipments in the same period.
"The after-sales industry is valued in billions of dollars. It
plays a significant role in delivering top-grade services, and the
XR ecosystem can innovate the current after-sales services through
both in-app guidance and webinars online, providing a more
immersive and intuitive mode of training and guidance," explains
Matilda Beinat, Augmented and
Virtual Reality Analyst at ABI Research. It can accelerate the
speed of knowledge transfer from senior experts to junior
technicians, and it can resolve problems faster by detecting
real-time faults and acting immediately remotely, increasing Return
on Investment (ROI).
XR devices will be adopted more readily, especially as
enterprises leverage their advantages through different industries.
According to Beinat, "Not only can XR be used to onboard and train
new employees faster, but it can also be used to remotely guide
customers through preventative maintenance, providing immersive
step-by-step guidance on building and setting up a product or
service. Customer satisfaction and, most importantly, customer
loyalty will come hand in hand with the adoption of XR.
Companies working in XR for after-sales services, such as
CareAR, AVEVA, Autodesk Workshop XR, and TeamViewer, have found
significant improvements in their after-sales service sectors after
adopting XR. CareAR, for example, has been delivering first time
fix rates 82% of the time, AVEVA has found a 50% cost reduction,
40% reduction in learning time, 50% boost in productivity, and a 7X
increase in knowledge retention. TeamViewer has reduced Cimbali's
time to resolution by 20%, reducing service travel costs by
15%.
"Companies are quickly discovering the potential of XR outside
of the most recognized use cases. They are especially discovering
XR's positive and impactful application in after-sales services and
remote operations," Beinat concludes.
These findings are from ABI Research's Extended Reality in After
Sales Services application analysis report. This report is part of
the company's Augmented and Virtual Reality research service,
which includes research, data, and ABI Insights.
About ABI Research
ABI Research is a global technology intelligence firm uniquely
positioned at the intersection of technology solution providers and
end-market companies. We serve as the bridge that seamlessly
connects these two segments by providing exclusive research and
expert guidance to drive successful technology implementations and
deliver strategies proven to attract and retain customers.
ABI
Research是一家全球性的技术情报公司，拥有得天独厚的优势，充当终端市场公司和技术解决方案提供商之间的桥梁，通过提供独家研究和专业性指导，推动成功的技术实施和提供经证明可吸引和留住客户的战略，无缝连接这两大主体。
For more information about ABI Research's services, contact us
at +1.516.624.2500 in the Americas, +44.203.326.0140 in
Europe, +65.6592.0290 in
Asia-Pacific, or visit
www.abiresearch.com.
Contact Info:
Global
Deborah
Petrara
Tel: +1.516.624.2558
pr@abiresearch.com
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