Microsoft generative AI solutions help save
time and reduce clinician burnout by automating administrative and
clinical documentation tasks
BURLINGTON, Mass., May 2, 2024
/PRNewswire/ -- Nuance Communications Inc., a Microsoft company, on
Thursday announced that Utah-based
Intermountain Health is deploying Dragon® Ambient
eXperience™ (DAX™) Copilot generative AI solutions across the
enterprise to increase clinical and operational efficiency by
providing a tool to automate clinical documentation and
administrative tasks.
Intermountain Health's enterprise-wide implementation of DAX
Copilot is part of a comprehensive approach to address the urgent
challenges facing all U.S. health systems, including clinician
burnout, staff shortages and operational complexity. It's also
aimed at expanding access to care in communities across the seven
U.S. states served by Intermountain Health. This is especially
important given that the annual rate at which physicians are
leaving practices is increasing dramatically year over year.
According to the American Medical Association (AMA), physicians
spend nearly two hours on documentation and administrative duties
for every hour of patient care. DAX Copilot uses conversational,
ambient and generative AI to automatically create clinical
documentation during patient exams in seconds, saving physicians
time and allowing them to focus on their patients.
"As an organization, we're laser-focused on leveraging advanced
AI tools to enhance both patient and caregiver experiences," said
Craig Richardville, chief digital
and information officer at Intermountain Health. "Partnering with
technology leaders on these cutting-edge tools is an accelerator
for speed and scale. AI tools like DAX Copilot deliver huge value
to our clinical and administrative teams, reshaping workflows,
unlocking possibilities, and transforming healthcare encounters for
the better."
"We are deploying DAX Copilot to physicians and APPs across our
system to help automate and streamline documentation and other
time-consuming tasks, so they have more high-quality, personalized
time with patients and less time following up on documentation
following their daily medical shift," said Rob Allen, Intermountain Health president and
CEO. "We're pleased to collaborate with Microsoft in developing
next-generation solutions to empower our teams with tools that best
support our nurses and other caregivers and to transform healthcare
experiences for the patients and communities we serve for years to
come."
"The burden of clinical documentation is substantial and
continuing to grow," said JP Valin, MD, Intermountain Health chief
clinical officer. "By implementing DAX Copilot, we have an
opportunity to significantly reduce the time our providers spend on
that documentation, a task which often occurs after work hours. Not
only will this afford our physicians and APPs more time with their
patients, it will also help decrease burnout among clinicians."
"Inefficient healthcare workflows have contributed to clinician
burnout and intruded on the physician-patient relationship that is
at the heart of positive healthcare experiences," said Peter Durlach, CVP, chief strategy officer,
Microsoft Health and Life Sciences. "Intermountain Health is
transforming care delivery with Microsoft's AI-powered solutions
that reduce administrative burdens and empower clinicians to focus
on patient care. They are prioritizing clinical outcomes, patient
experiences and the well-being of their clinical staff by
automating time-consuming tasks with DAX Copilot."
In addition to DAX Copilot, Intermountain Health is using a
range of Nuance solutions including Nuance Dragon®
Medical One, ranked Best in KLAS for four consecutive years; the
Nuance PowerScribe radiology reporting platform that radiologists
use to create highly accurate reports in less time; and the Nuance
PowerShare Image Sharing network trusted by more than 15,000
facilities to send over 2 billion diagnostic images annually.
DAX Copilot incorporates Microsoft's responsible AI principles,
framework and approach. For more information about DAX Copilot,
please visit Automatically Document Care with DAX Copilot |
Nuance.
About Intermountain Health
Headquartered in Utah with
locations in seven states and additional operations across the
western U.S., Intermountain Health is a nonprofit system of
33 hospitals, 385 clinics, medical groups with some 3,900 employed
physicians and advanced care providers, a health plans division
called Select Health with more than one million members, and
other health services. Helping people live the healthiest lives
possible, Intermountain is committed to improving community health
and is widely recognized as a leader in transforming healthcare by
using evidence-based best practices to consistently deliver
high-quality outcomes at sustainable costs.
About Nuance Communications Nuance Communications is
a technology pioneer with market leadership in conversational AI
and ambient intelligence. A full-service partner trusted by 77
percent of U.S. hospitals and more than 75 percent of the Fortune
100 companies worldwide, Nuance creates intuitive solutions that
amplify people's ability to help others. Nuance is a Microsoft
company.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Media Contacts:
Microsoft Media Relations, WE
Communications for Microsoft, (425)
638-7777, rapidresponse@we-worldwide.com
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SOURCE Nuance Communications, Inc.
