New virtual voice assistant streamlines curbside pickup, reduces
wait time and eases staff workloads while offering privacy for
customers.
WASHINGTON, Sept. 10,
2024 /PRNewswire-PRWeb/ -- Flybuy, an omnichannel
location platform that optimizes the order-ahead experience and
boosts customer loyalty for the world's largest brands, today
unveiled its Voice and Text Check-In feature. This new addition
caters to customers who prefer alternatives to mobile apps during
curbside pickup at grocery stores, retailers and restaurants.
"When it comes to curbside pickup, some
people are not comfortable sharing their location through an app,
and it's frustrating for customers to have to call the store and
hope someone picks up. With Voice and Text Check-In, Flybuy has
created a solution that eliminates these pain points."
The Voice and Text Check-In feature allows customers to check in
for their curbside pickup order with a simple call or text, guided
by Flybuy's intuitive Voice Assistant. This assistant automatically
updates the Flybuy Dashboard and notifies staff of the customer's
arrival, eliminating the need for any direct interaction between
customers and staff. Additionally, customers parked in designated
curbside spots can either say or enter their order number into a
keypad, instantly alerting staff via the Flybuy Dashboard.
According to eMarketer, curbside pickup is expected to stay flat
well into 2026, while in-store pickup continues to grow. For
grocers, retailers and restaurant operators looking to make sure
their curbside business remains profitable, ensuring a seamless
customer experience is critical.
"Our mission is to leverage technology to create the smoothest
possible customer experience," said Flybuy CEO and Co-Founder,
Marc Wallace. "When it comes to
curbside pickup, some people are not comfortable sharing their
location through an app, and it's frustrating for customers to have
to call the store and hope someone picks up. With Voice and Text
Check-In, Flybuy has created a solution that eliminates these pain
points, making pickups faster, easier, and more convenient, while
freeing up staff to focus on delivering an exceptional
hand-off."
Voice and Text Check-In addresses common challenges faced by
brands, such as unexpected customer arrivals during curbside
pickups. Traditionally, when a customer calls upon arrival, the
staff may be unprepared, leading to longer wait times and
operational disruptions. Flybuy's new feature simplifies this
process, guiding customers through the check-in procedure,
automatically updating the Flybuy Dashboard, and alerting staff to
their arrival.
This seamless integration into the Flybuy Dashboard or other
existing systems ensures that customers using Voice and Text
Check-In receive instant confirmation of their arrival,
transitioning them to a "waiting" status that staff can easily
manage.
To learn more about the Flybuy platform, visit
www.flybuy.com.
About Flybuy
Flybuy by Radius Networks is the only omnichannel location
platform leveraging AI-powered technology to optimize the customer
experience for pickup, delivery, drive-thru, dine-in, and loyalty
programs—all within a single, seamless solution. When it comes to
ordering ahead, every second counts, that's why the Flybuy platform
minimizes wait times and delivers unparalleled accuracy, speed, and
efficiency to create the perfect handoff while maximizing the
customer lifetime value. Tailored for restaurants, grocery stores,
retailers, and hotels, Flybuy's AI-driven location-based solutions
are transforming the industry. Deployed in over 50 countries, and
30,000 locations, Flybuy optimizes millions of order-ahead handoffs
across regional, national, and global brands.
Media Contact
Laurel Getz, Flybuy, 1
2037675963, laurel.getz@gmail.com, www.flybuy.com
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SOURCE Flybuy