STOCKHOLM, March 21, 2019 /PRNewswire/ -- Polystar, a
leading supplier of Customer Experience Management, Service
Assurance, Network Monitoring and test solutions for the telecom
industry today announced that a leading CSP from the Asia Pacific region has added KALIX,
Polystar's real-time analytics solution to its portfolio, helping
boost visibility of service performance and to consolidate data for
visualisation.
The CSP, a long-time Polystar customer, chose KALIX to
supplement investments in its OSIX monitoring product suite, and to
replace an existing Jupiter solution. The deployments bring new
insights and data consolidation capabilities to its operations. In
turn, these have allowed the CSP to focus efforts on specific
services and for special events, such as high-profile sports
competitions. The award-winning KALIX is designed to enable more
users to access real-time network data ensuring that insights are
spread effectively across the organisation.
The initial use case focused on service optimisation and
performance monitoring for a major international sporting event. In
this case, the flexibility of KALIX has been shown to be of
increasing value, as it has allowed the CSP to customise new
portals. For example, during the event, the CSP was able to focus
on the performance of streaming video for its customers, enabling
analysis of codec performance and download speed.
Similarly, during a second international event, the CSP launched
another new portal to enable real-time SQI monitoring across both
event locations as well as the athletes' accommodation. This helped
to ensure optimised performance during a high-profile event that
attracted large-scale audiences, many of which were also roaming
customers.
More recently, the CSP has extended use to cover roaming
services. KALIX provides clear visibility of mobile data
consumption, helping to ensure that roaming customers avoid higher
than expected bills and facilitating new credit purchases. This
reduces their costs while offering a better overall experience.
A key advantage offered by KALIX is ease of integration with
third-party solutions. In this case, the CSP used API integration
to export data to its deployment of Grafana, a well-known data
modelling tool. This combines data from different sources to
provide a consolidated view, spanning real-time network as well as
CRM data.
"KALIX has already proven its worth, enabling new levels of
customisation and adaptability," noted Andrew Hodson, Vice President Asia Pacific Sales
from Polystar. "However, with new IoT services being launched and
5G on its way, it's expected that new value and insights will be
also unlocked to support the CSP's ongoing service and network
investment programme."
About Polystar
Polystar enables Communications Service Providers to achieve
excellence in CEM, Big Data Analytics, Service Assurance, Network
Monitoring, Service Enablement and High-Performance Testing. We
help CSPs to simplify their CEM strategies and drive operational
efficiency through real-time network analytics. Polystar's
real-time Network and Customer Insights uncover a goldmine of data,
which yields indispensable analytics to CSPs. Polystar is
recognised as one of the fastest-growing companies in Sweden. Since our foundation in Stockholm in 1983, we have experienced
continuous and sustainable growth, and evolved to a global
presence, serving our customers in over 50 countries.
For more information, please visit www.polystar.com
Polystar Media Contacts
Andrew Hodson
Vice President Asia Pacific Sales, Polystar
Phone: +65-8869-8008
Email: andrew.hodson@polystar.com
Csilla Laluk Settergren
Marketing Project Manager
Phone: +46-8-50-600-600
Email: csilla.laluk@polystar.com
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