Coforge Named 'Exceptional Performer' in Whitelane Research’s 2024 UK IT Sourcing Study
28 June 2024 - 9:00AM
Business Wire
Coforge Limited (NSE: COFORGE), a global digital services and
solutions provider, has been recognized for 'Exceptional
Performance' in the prestigious 2024 UK IT Sourcing Study conducted
by Whitelane Research. This annual study, renowned for its rigorous
and comprehensive analysis, highlights the top-performing IT
service providers based on extensive feedback from their
clients.
Its recognition as an 'Exceptional Performer' in general
satisfaction, accompanied by a significant 3% increase, underscores
Coforge's unwavering commitment to delivering superior service and
innovation to its clients. The company’s high rankings across
various categories reflect its expertise and dedication to
assisting clients in navigating and succeeding in their digital
transformation journeys.
Coforge has achieved outstanding results across multiple
categories in this year’s study:
- Ranked #1 (shared) in Digital Transformation The firm
secured #1 position (shared) and advanced 3 positions from last
year in Digital Transformation, with a satisfaction score of 80%,
exceeding the industry average of 75%.
- Ranked #2 in General Satisfaction The firm achieved an
impressive satisfaction score of 82% this year, marking a 3%
increase from 2023. This score surpasses the industry average of
73%.
- Ranked #2 in Application Services The firm advanced two
positions from last year to secure the #2 spot in Application
Services, with an 82% satisfaction score, a 2% increase from 2023.
This score is higher than the industry average of 74%.
- Ranked #3 (shared) in Cloud & Infrastructure
Services For the first time, the firm is featured in this
category and secured the #3 spot (shared). The satisfaction score
of 80% is notably higher than the industry average of 74%.
Coforge’s growth in the Financial Services (Banking and
Insurance) and "Other" verticals was reflected in the customer
satisfaction study. Coforge ranked seventh among IT service
providers in the financial services category, achieving a
satisfaction score of 80% this year, higher than the industry
average of 76%. In the "Other" industries category, which includes
Energy & Utilities, Transport & Logistics, Retail, and
Telecom & Technology, Coforge ranked second with a satisfaction
score of 83%, surpassing the industry average of 74%.
Jef Loos, Head of Research, Europe, Whitelane Research
said, “Coforge continues to shine in our 2024 UK IT Sourcing
Study. It is a remarkable comeback this year for Coforge and is
featured ‘Exceptional Performer’ among IT service providers in
customer satisfaction in the region. This recognition is a
testament to the company’s relentless focus on providing
exceptional services to its customers.”
John Speight, EVP & Chief Customer Success Officer of
Coforge, commented, "We are incredibly proud of these achievements,
which are a testament to the hard work and dedication of our teams
and the trust our clients place in us. Our top rankings in the 2024
UK IT Sourcing Study by Whitelane Research highlight our continuous
efforts to provide innovative and transformative IT solutions."
The 2024 UK IT Sourcing Study by Whitelane Research is based on
the feedback from over 330 participants from top IT spending
organizations in the UK, assessing nearly 900 unique IT sourcing
relationships and close to 900 cloud platform sourcing
relationships. Whitelane Research is an independent organization
that has been at the forefront of IT sourcing research across
Europe for over a decade.
About Coforge:
Coforge is a global digital services and solutions provider,
that leverages emerging technologies and deep domain expertise to
deliver real-world business impact for its clients. A focus on very
select industries, a detailed understanding of the underlying
processes of those industries and partnerships with leading
platforms provides us a distinct perspective. Coforge leads with
its product engineering approach and leverages Cloud, Data,
Integration and Automation technologies to transform client
businesses into intelligent, high growth enterprises. Coforge’s
proprietary platforms power critical business processes across its
core verticals. The firm has a presence in 21 countries with 26
delivery centers across nine countries. Learn more at
https://www.coforge.com/
About Whitelane Research:
Whitelane Research is an independent organization that conducts
extensive IT sourcing research across Europe. With over 2,000
annual client organizations participating and more than 5,000
unique IT souring relationships evaluated, , Whitelane Research
provides unparalleled insights into the performance and
satisfaction of IT service providers.
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For further details on Coforge's performance in the 2024 UK IT
Sourcing Study and to understand how Coforge can accelerate your
digital transformation initiatives, please contact:
Alex van den Bergh Head of Research, Europe, Whitelane
Research Email: alex.vandenbergh@whitelane.com
Jef Loos Head of Research, Europe, Whitelane Research
Email: jef.loos@whitelane.com
Simon Pearson Head of Transformation, Europe, Coforge
Email: simon.pearson@coforge.com
Press: Santanu Bhattacharya (santanu.b@coforge.com)