Strategic Collaboration with Digital Health
Platform Enhances Customer Experience and Makes Healthcare More
Accessible For More Than 2 Million APM Members in Mexico
NEW
YORK and MEXICO
CITY, May 20, 2024 /PRNewswire/ -- Pager, Inc.,
a leading digital healthcare enablement and care advocacy company
serving 28 million members in the United
States and Latin America,
and AXA Partners Mexico (APM) today announced a strategic
partnership that provides new capabilities to improve the
experience of APM's health assistance programs. The enhanced
services are available immediately to more than two million APM
beneficiaries across Mexico.
The new partnership with Pager expands and reinforces the health
services offered by APM, including Ground Ambulance, Doctor at
Home, and a 24-hour Medical Advice Line. With Pager's
capabilities, an automated triage system leverages a blend of AI
and evidence-based clinical algorithms created by clinical experts
to guide APM members to the most appropriate level of care for
their health needs. This care may include immediate ambulance
assistance for medical emergencies, a home visit by an APM
clinician, or a visit to the local emergency room. For non-urgent
medical issues, Pager's secure telehealth services enable members
to have immediate access to high-quality medical care without
having to leave the comfort of their homes.
"We chose Pager because they share our vision of better serving
our members and helping them navigate the healthcare system with
the greatest speed, efficiency, and convenience possible. We also
wanted to leverage the most advanced care navigation technologies
and bring health assistance services into the 21st century for
Mexico," said Mikael Tordjman, CEO & Country Manager for
AXA Partners México. "Whether it's answering everyday health
questions, arranging house calls, or quickly providing emergency
services, our goal is to equip our customers with innovative
solutions and help them select the best way to interact with
us."
By partnering with Pager, APM can now also provide a personal
medical assistant to help coordinate care needs. For example, APM
members can use SMS to connect directly with their personal medical
assistant to answer questions about benefits, schedule an
appointment with a nearby doctor, or consult a medical professional
about treatments on a secure line via chat or video—all in
one connected care experience.
"Our alliance with APM demonstrates the increasing demand for
hybrid care and the digitally-enabled experiences that the Pager
platform offers, as well as the ability of our care navigation
services to quickly and accurately guide people to the most
appropriate care setting," said Walter
Jin, CEO of Pager. "As we continue to expand our presence in
Latin America, we believe our
partnership with APM will create a model for other healthcare
organizations to follow across the region."
About Pager
Pager is a leading virtual-care,
tech-enabled services platform that engages, guides and connects
people to access the right care, in the right place, at the right
time with a trusted, personalized "doctor-in-the-family"
experience. Through its Be Well, Find Care, Get Care and Active
Care solutions, Pager delivers a longitudinal and connected care
experience, a single thread of navigation, access, coordination and
management services that stitches together our fragmented
healthcare system. Pager's comprehensive product solutions include
triage, telemedicine, virtual primary care, scheduling, referrals,
prescriptions, care management, care advocacy, and customer service
as well as a health and wellbeing platform. Pager's tech-enabled
services platform combines hi-tech artificial intelligence with
hi-touch concierge services through a consumer front-end
omni-channel engagement platform and a 360 enterprise back-end SaaS
collaboration platform. Pager partners with leading payers,
providers and employers representing more than 28 million people
across the United States and
Latin America. www.pager.com.
About AXA Partners Mexico (APM)
Since
1985, APM has been providing emergency assistance services and
support to its corporate customers through four business lines:
Motor, Travel, Health and Home. Today, more than 5 million Mexicans
benefit from APM assistance services and support when an emergency
arises. APM assistance services work with a broad range of players
from insurance to credit card companies to car manufacturers,
airlines & financial institutions. www.axapartners.mx.
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SOURCE Pager