Capita PLC Preferred bidder for Three customer management contract

 
TIDMCPI 
 
20 September 2016 
 
  Three announces Capita as preferred bidder for customer management contract 
 
Three has announced today that Capita has been selected as the preferred bidder 
for a contract to provide customer management services in the UK. Subject to 
contract, the deal will be worth approximately GBP70m over the next seven years 
and is due to begin in early 2017. 
 
Capita will take over responsibility for the delivery and continued development 
of Three's mobile and broadband frontline customer service and sales in 
Glasgow. Using expertise and tools it has developed across its extensive 
customer management client portfolio, Capita will apply these solutions to 
continue to differentiate the customer experience for Three's proposition for 
new and existing customers. 
 
Gurpreet Gujral, director of contact centres at Three, said: "We are committed 
to giving our customers the best possible experience. We believe appointing a 
specialist customer services partner for some of our customer service 
operations in Glasgow is the best way of achieving that goal. We will now work 
hard to ensure all employees affected by this change are fully supported and we 
will be commencing consultations with them." 
 
Andy Parker, Chief Executive of Capita, said: "This partnership is a 
demonstration of Capita's continuing commitment to delivering outstanding 
customer management for our clients across a wide range of sectors. We will 
leverage our customer experience expertise, including service design, to 
jointly develop Three's customer management processes and tools. We look 
forward to working with Three and delivering first class services to its 
customers." 
 
The contract will see up to 450 employees undertaking customer service and 
sales advisor roles and related operational management in Three's contact 
centre in Glasgow transfer to Capita following due consultation. Capita has 
committed to continuing to deliver Three's services from Glasgow. 
 
                                     ENDS 
 
For further information: 
Capita plc 
Tel: [phone] 
 
Andy Parker, Chief Executive Officer 
Shona Nichols, Executive Director, Communications 
Andrew Ripper, Head of Investor Relations 
 
Media enquiries: 
David Hendy 
Tel: [phone] 
[e-mail] 
 
Note to editors 
 
Capita is a leading UK provider of technology-enabled customer and business 
process services and integrated professional support services. With 75,000 
people at over 500 sites, including 94 business centres across the UK, Europe, 
India and South Africa, Capita uses its expertise, infrastructure and scale 
benefits to transform its clients' services, driving down costs and adding 
value. Capita is quoted on the London Stock Exchange (CPI.L), and is a 
constituent of the FTSE 100 with 2015 revenue of GBP4.7 billion. Further 
information on Capita can be found at: www.capita.com. 
 
 
 
END 
 

(END) Dow Jones Newswires

September 20, 2016 07:59 ET (11:59 GMT)