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| Share Name | Share Symbol | Market | Type | Share ISIN | Share Description |
|---|---|---|---|---|---|
| Lloyds Banking Group Plc | LSE:LLOY | London | Ordinary Share | GB0008706128 | ORD 10P |
| Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
|---|---|---|---|---|---|---|---|---|---|---|
| 0.58 | 1.11% | 52.64 | 52.64 | 52.68 | 52.74 | 52.26 | 52.38 | 12,094,263 | 09:10:15 |
| Industry Sector | Turnover | Profit | EPS - Basic | PE Ratio | Market Cap |
|---|---|---|---|---|---|
| Commercial Banks, Nec | 23.74B | 5.46B | 0.0859 | 6.12 | 33.41B |
From May 2019 to May 2024
TIDMLLOY
RNS Number : 9581Z
Lloyds Banking Group PLC
13 February 2014
Lloyds Banking Group plc
2013 Results
13 February 2014
Hot Features
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BASIS OF PRESENTATION
This report covers the results of Lloyds Banking Group plc together
with its subsidiaries (the Group) for the year ended 31 December
2013. In accordance with the Listing Rules of the UK Listing Authority,
these preliminary results have been agreed with the Company's auditors,
PricewaterhouseCoopers LLP, even though an audit opinion has not
yet been issued. The Directors have not been made aware of any
likely modification to the auditors' report to be included with
the annual report and accounts for the year ended 31 December 2013.
Statutory basis
Statutory information is set out on pages 80 to 128. However, a
number of factors have had a significant effect on the comparability
of the Group's financial position and results. As a result, comparison
on a statutory basis of the 2013 results with 2012 is of limited
benefit.
Underlying basis
In order to present a more meaningful view of business performance,
the results of the Group and divisions are presented on an underlying
basis. The key principles adopted in the preparation of the underlying
basis of reporting are described below.
* In order to reflect the impact of the acquisition of
HBOS, the following have been excluded:
* the amortisation of purchased intangible assets; and
* the unwind of acquisition-related fair value
adjustments.
* The following items, not related to acquisition
accounting, have also been excluded from underlying
profit:
* the effects of certain asset sales, liabilit * payment protection insurance provision;
y
management and volatile items;
* insurance gross up;
* volatility arising in insurance businesses;
* certain past service pensions items in respect of the
Group's defined benefit pension schemes; and
* Simplification costs;
* other regulatory provisions.
* Verde costs;
The financial statements have been restated following the implementation
of IAS 19R Employee Benefits and IFRS 10
Consolidated Financial Statements with effect from 1 January 2013.
Further details are shown on page 123.
To enable a better understanding of the Group's core business trends
and outlook, certain income statement, balance sheet and regulatory
capital information is analysed between core and non-core portfolios.
The non-core portfolios consist of businesses which deliver below-hurdle
returns, which are outside the Group's risk appetite or may be
distressed, are subscale or have an unclear value proposition,
or have a poor fit with the Group's customer strategy. The EC mandated
retail business disposal (Project Verde) is included in core portfolios.
The Group's core and non-core activities are not managed separately
and the preparation of this information requires management to
make estimates and assumptions that impact the reported income
statements, balance sheet, regulatory capital related and risk
amounts analysed as core and as non-core. The Group uses a methodology
that categorises income and expenses as non-core only where management
expect that the income or expense will cease to be earned or incurred
when the associated asset or liability is divested or run-off,
and allocates operational costs to the core portfolio unless they
are directly related to non-core activities. This results in the
reported operating costs for the non-core portfolios being less
than would be required to manage these portfolios on a stand-alone
basis. Due to the inherent uncertainty in making estimates, a different
methodology or a different estimate of the allocation might result
in a different proportion of the Group's income or expenses being
allocated to the core and non-core portfolios, different assets
and liabilities being deemed core or non-core and accordingly a
different allocation of the regulatory effects.
Unless otherwise stated income statement commentaries throughout
this document compare the year ended 31 December 2013 to the year
ended 31 December 2012, and the balance sheet analysis compares
the Group balance sheet as at 31 December 2013 to the Group balance
sheet as at 31 December 2012.
Additional pro forma disclosures: Non-core assets, risk-weighted
assets and the fully loaded CRD IV capital ratios are also presented
on a pro forma basis. The pro forma basis reflects the impact of
certain announced transactions which have yet to complete as at
the balance sheet date. As at 31 December 2013 these were the announced
sales of Heidelberger Leben, Scottish Widows Investment Partnership
and Sainsbury's Bank.
----------------------------------------------------------------------------------------------------------------------
FORWARD LOOKING STATEMENTS
This announcement contains forward looking statements with respect to the business, strategy and plans of the Lloyds Banking Group and its current goals and expectations relating to its future financial condition and performance. Statements that are not historical facts, including statements about the Group or the Group's management's beliefs and expectations, are forward looking statements. By their nature, forward looking statements involve risk and uncertainty because they relate to future events and circumstances that will or may occur. The Group's actual future business, strategy, plans and/or results may differ materially from those expressed or implied in these forward looking statements as a result of a variety of factors, including, but not limited to, UK domestic and global economic and business conditions; the ability to derive cost savings and other benefits, including as a result of the Group's Simplification programme; and to access sufficient funding to meet the Group's liquidity needs; changes to the Group's credit ratings; risks concerning borrower or counterparty credit quality; instability in the global financial markets, including Eurozone instability and the impact of any sovereign credit rating downgrade or other sovereign financial issues; market-related risks including changes in interest rates and exchange rates; changing demographic and market-related trends; changes in customer preferences; changes to laws, regulation, accounting standards or taxation, including changes to regulatory capital or liquidity requirements; the policies and actions of governmental or regulatory authorities in the UK, the European Union, or other jurisdictions in which the Group operates, including the US; the implementation of Recovery and Resolution Directive and banking reform following the recommendations made by the Independent Commission on Banking; the ability to attract and retain senior management and other employees; requirements or limitations imposed on the Group as a result of HM Treasury's investment in the Group; the ability to satisfactorily dispose of certain assets or otherwise meet the Group's EC State aid obligations; the extent of any future impairment charges or write-downs caused by depressed asset valuations, market disruptions and illiquid markets; the effects of competition and the actions of competitors, including non-bank financial services and lending companies; exposure to regulatory scrutiny, legal proceedings, regulatory investigations or complaints, and other factors. Please refer to the latest Annual Report on Form 20-F filed with the US Securities and Exchange Commission for a discussion of certain factors together with examples of forward looking statements. The forward looking statements contained in this announcement are made as at the date of this announcement, and the Group undertakes no obligation to update any of its forward looking statements.
CONTENTS
Page
Key highlights and outlook 1
Results summary 2
Consolidated income statement 3
Balance sheet and key ratios 3
Consolidated income statement - core and non-core 4
Balance sheet and key ratios - core and non-core 4
Summary consolidated balance sheet 5
Group Chief Executive's statement 6
Group Finance Director's review of financial performance 12
Underlying basis segmental analysis 21
Underlying basis quarterly information 24
Divisional highlights
Retail 25
Commercial Banking 27
Wealth, Asset Finance and International 29
Insurance 31
Group Operations 34
Central items 34
Additional information
Reconciliation between statutory and underlying basis results 35
Banking net interest margin 36
Volatility arising in insurance businesses 36
Number of employees (full-time equivalent) 38
Remuneration 38
Risk management 39
Principal risks and uncertainties 40
Credit risk portfolio 42
Funding and liquidity management 65
Capital management 70
Statutory information 80
Primary statements
Consolidated income statement 81
Consolidated statement of comprehensive income 82
Consolidated balance sheet 83
Consolidated statement of changes in equity 85
Consolidated cash flow statement 87
Notes 88
RESULTS FOR THE FULL YEAR
Substantial strategic progress and improved performance
'Over the last three years we have reshaped, strengthened and simplified our business to create a low-risk efficient retail and commercial bank that is focused on our customers and on helping Britain prosper. These results, with Group underlying profit more than doubled to GBP6.2 billion, confirm that the Group is returning to robust health, thanks to the commitment of our people and the consistent execution of the strategy we set out in June 2011. We have a strong business model and have made significant progress, despite our legacy issues, in improving our capital position and profitability in a sustainable way. As a result, the UK Government started the process of returning the Group to full private ownership.
Looking ahead, we see a range of opportunities to grow our business with both retail and commercial customers, supported by our revitalised Lloyds Bank and Scottish Widows brands, and the good momentum we have in our Halifax challenger brand and in Bank of Scotland. In 2014, we expect to make further improvements to customer service, and to continue to grow our core loan book, especially in SMEs, and reduce costs and risk. We also expect to apply to the regulator in the second half of the year to restart dividend payments at a modest level and to deliver progressive and sustainable payments to shareholders thereafter. This will be another important milestone on our journey to rebuild trust and confidence in our Group.'
António Horta-Osório
Group Chief Executive
KEY HIGHLIGHTS AND OUTLOOK
In 2013, we made substantial progress on our strategy to become the best bank for customers and to create a customer focused, highly efficient, profitable and low risk bank:
-- Grew lending in our core business by 3 per cent to support our customers and help Britain prosper
-- Invested in our products and services for our customers, while further reducing costs and improving efficiency through our Simplification programme
-- Significantly improved our financial performance, with Group underlying profit more than doubled to GBP6.2 billion, and a statutory profit before tax of GBP415 million
-- Substantially strengthened our balance sheet, despite a charge for legacy business provisions totalling GBP3.5 billion, primarily relating to legacy Payment Protection Insurance business
-- Lowered risk by reducing non-core assets and our international presence, and by growing our customer deposits and reducing our reliance on funding from the wholesale markets
-- As a result, the UK Government began reducing its stake in the Group in September
Looking ahead, we expect to make further progress on the execution of our strategic plan. We expect to:
-- Increase lending to core customers: for retail customers, mortgage market net lending in 2014 expected to grow, supported by our target to lend around GBP10 billion to approximately 80,000 first time buyers in 2014; for commercial customers, above market lending growth led by strong momentum in SME lending
-- Invest in product propositions and digital capabilities across our brands and divisions, to deliver the products our customers need through the channels they prefer, while improving efficiency and customer service
-- Grow our deposit base supported by our multi-brand strategy
-- Achieve a low cost of equity and funds by further reducing costs and risk, resulting in a unique competitive position
-- Expect, prior to any dividends, to generate fully loaded CET1 capital of around 2.5 percentage points over the next two years, and thereafter 1.5 - 2 percentage points per annum
-- Apply in the second half of 2014 to restart dividend payments, and to move to a dividend payout ratio of at least 50 per cent of sustainable earnings in the medium term
RESULTS SUMMARY
Substantial progress on strategic plan, enhancing service for customers whilst helping Britain prosper
-- Continue to support the UK economy through lending to SMEs and first-time buyers with active participation in the Funding for Lending Scheme and Help to Buy
-- Core loan book now growing in all divisions; returned mortgage lending to growth in the third quarter
-- Launched a rebranded, revitalised Lloyds Bank and returned TSB to the high street in September
-- Further strong performance in customer service with Net Promoter Scores increasing by 11 per cent over the year
-- Continued reduction in FCA reportable banking complaints (excluding PPI) to 1.0 per 1,000 accounts, the lowest of any major UK bank; Halifax now at 0.8 per 1,000 accounts
Balance sheet further strengthened and risk reduced as we simplify the Group
-- Strong capital build despite legacy charges, with pro forma fully loaded CET1 ratio of 10.3 per cent and core tier 1 ratio of 14.0 per cent
-- Group loan to deposit ratio improved to 113 per cent (31 Dec 2012: 121 per cent); core ratio improved to 100 per cent
-- Non-core asset reduction of GBP34.9 billion during the year, to GBP63.5 billion, ahead of plan and GBP2.6 billion capital accretive overall. Non-retail non-core assets reduced to GBP24.7 billion
-- Further progress in reducing our international presence with exit from 21 countries since June 2011 now completed or announced; target for international presence of 10 countries or fewer in 2014 already achieved
-- Strong leverage ratios of 4.1 per cent (pro forma CRD IV basis) and 4.5 per cent (pro forma Basel III 2014 basis)
Group underlying profit and returns substantially increased; core profit and returns further improved
-- Underlying profit increased by 140 per cent to GBP6,166 million in 2013 -- Return on risk-weighted assets increased to 2.14 per cent (2012: 0.77 per cent) -- Underlying income of GBP18,805 million, up 2 per cent
-- Banking net interest margin increased 19 basis points to 2.12 per cent, and to 2.29 per cent in the fourth quarter
-- Costs reduced by 5 per cent to GBP9,635 million
-- Credit quality continues to improve: impairment charge reduced by 47 per cent to GBP3,004 million; impairment charge as a percentage of average advances improved to 0.57 per cent (2012: 1.02 per cent)
-- Core underlying profit increased by 24 per cent to GBP7,574 million
-- Core return on risk-weighted assets increased from 2.54 per cent in 2012 to 3.26 per cent in 2013
Statutory profit before tax of GBP415 million; tangible net asset value per share of 48.5p
-- Statutory profit before tax of GBP415 million (2012: loss of GBP606 million) including charge for legacy PPI business of GBP3,050 million
-- Tangible net asset value per share at 31 December 2013 48.5p (31 Dec 2012: 51.9p); includes loss on capital accretive non-core disposals, deferred tax write-offs, adverse reserve movements, and legacy charges
Guidance reflects confidence in the future
-- 2014 full year Group net interest margin expected to stabilise at around the Q4 2013 level of 2.29 per cent, excluding impact of TSB disposal
-- Costs for 2014 are expected to be around GBP9 billion, excluding TSB running costs
-- Impairment charge as a percentage of average advances expected to reduce to around 50 basis points for 2014
-- Run-off portfolio (non-core non-retail assets and certain non-core retail assets) expected to reduce to c.GBP23 billion and non-core non-retail assets to c.GBP15 billion by the end of 2014
-- Expect, prior to any dividends, to generate fully loaded CET1 capital of around 2.5 percentage points over the next two years, and thereafter 1.5 - 2 percentage points per annum
-- Expect to apply to the PRA in the second half of 2014 to restart dividend payments, commencing at a modest level
-- Progressive dividend policy expected thereafter moving to a dividend payout ratio of at least 50 per cent of sustainable earnings in the medium term
UNDERLYING BASIS CONSOLIDATED INCOME STATEMENT
2013 2012(1) Change
GBP million GBP million %
Net interest income 10,885 10,335 5
Other income 7,920 8,051 (2)
-----------
Total underlying income 18,805 18,386 2
Total costs (9,635) (10,124) 5
Impairment (3,004) (5,697) 47
-----------
Underlying profit 6,166 2,565 140
----------- -----------
Core 7,574 6,112 24
Non-core (1,408) (3,547) 60
----------- -----------
Asset sales, liability management and volatile
items (280) 2,532
Simplification and Verde costs (1,517) (1,246)
Legacy items (3,455) (4,225)
Other items (499) (232)
-----------
Profit (loss) before tax - statutory 415 (606)
Taxation (1,217) (781)
----------- -----------
Loss for the year (802) (1,387)
----------- -----------
Loss per share (1.2)p (2.1)p 0.9p
Banking net interest margin 2.12% 1.93% 19bp
Average interest-earning banking assets GBP510.9bn GBP543.3bn (6)
Cost:income ratio (excluding St. James's Place) 52.9% 55.1% (2.2)pp
Asset quality ratio(2) 0.57% 1.02% (45)bp
Return on risk-weighted assets 2.14% 0.77% 137bp
BALANCE SHEET AND KEY RATIOS
At 31 At 31
Dec Dec Change
2013 2012 %
Loans and advances to customers(3) GBP495.2bn GBP512.1bn (3)
Customer deposits(4) GBP438.3bn GBP422.5bn 4
Loan to deposit ratio(5) 113% 121% (8)pp
Total assets GBP847.0bn GBP934.2bn (9)
Wholesale funding GBP137.6bn GBP169.6bn (19)
Wholesale funding <1 year maturity GBP44.2bn GBP50.6bn (13)
Risk-weighted assets GBP263.9bn GBP310.3bn (15)
Core tier 1 capital ratio 14.0% 12.0% 2.0pp
Pro forma fully loaded common equity tier 1
ratio(6) 10.3% 8.1% 2.2pp
Pro forma fully loaded CRD IV leverage ratio
(including tier 1 instruments)(6,7) 4.1% 3.8% 0.3pp
Fully loaded common equity tier 1 ratio 10.0% 8.1% 1.9pp
Fully loaded CRD IV leverage ratio (including
tier 1 instruments)(7) 4.0% 3.8% 0.2pp
Net tangible assets per share(1) 48.5p 51.9p (3.4)p
(1) Restated to reflect the implementation of IAS 19R and IFRS 10.
See page 123.
(2) Impairment charge as a % of average advances.
(3) Excludes reverse repos of GBP0.1 billion (31 December 2012: GBP5.1
billion).
(4) Excludes repos of GBP3.0 billion (31 December 2012: GBP4.4 billion).
(5) Loans and advances to customers excluding reverse repos divided
by customer deposits excluding repos.
(6) Pro forma ratios include the benefit of the announced sales of
Heidelberger Leben, Scottish Widows Investment Partnership and
Sainsbury's Bank.
(7) Includes the full value of tier 1 instruments reported under the
prevailing rules as at 31 December 2013.
UNDERLYING BASIS CONSOLIDATED INCOME STATEMENT - CORE AND NON-CORE
Core 2013 2012(1) Change
GBP million GBP million %
Net interest income 10,638 9,868 8
Other income 7,606 7,417 3
Total underlying income 18,244 17,285 6
Total costs (9,149) (9,254) 1
Impairment (1,521) (1,919) 21
----------- -----------
Underlying profit 7,574 6,112 24
----------- -----------
Banking net interest margin 2.49% 2.32% 17bp
Asset quality ratio 0.35% 0.44% (9)bp
Return on risk-weighted assets 3.26% 2.54% 72bp
Non-core
Net interest income 247 467 (47)
Other income 314 634 (50)
------- -------
Total underlying income 561 1,101 (49)
Total costs (486) (870) 44
Impairment (1,483) (3,778) 61
------- -------
Underlying loss (1,408) (3,547) 60
------- -------
Banking net interest margin 0.41% 0.55% (14)bp
Asset quality ratio 1.61% 3.08% (147)bp
BALANCE SHEET AND KEY RATIOS - CORE AND NON-CORE
At 31 At 31
Dec Dec
Core 2013 2012 Change
%
Loans and advances to customers(2) GBP436.9bn GBP425.3bn 3
Customer deposits(3) GBP435.6bn GBP419.1bn 4
Core loan to deposit ratio(4) 100% 101% (1)pp
Risk-weighted assets GBP224.9bn GBP237.4bn (5)
Non-core
Retail non-core assets GBP38.8bn GBP49.9bn (22)
Non-retail non-core assets GBP24.7bn GBP48.5bn (49)
Total non-core assets GBP63.5bn GBP98.4bn (35)
Risk-weighted assets GBP39.0bn GBP72.9bn (47)
(1) Restated to reflect the implementation of IAS 19R and IFRS 10.
See page 123.
(2) Excludes reverse repos of GBP0.1 billion (31 December 2012: GBP5.1
billion).
(3) Excludes repos of GBP3.0 billion (31 December 2012: GBP4.4 billion).
(4) Loans and advances to customers excluding reverse repos divided
by customer deposits excluding repos.
SUMMARY CONSOLIDATED BALANCE SHEET
At 31 Dec At 31 Dec
2013 2012(1)
Assets GBP million GBP million
Cash and balances at central banks 49,915 80,298
Trading and other financial assets at fair value
through profit or loss 142,683 160,620
Derivative financial instruments 33,125 56,557
Loans and receivables:
----------- -----------
Loans and advances to customers 495,281 517,225
Loans and advances to banks 25,365 32,757
Debt securities 1,355 5,273
----------- -----------
522,001 555,255
Available-for-sale financial assets 43,976 31,374
Other assets 55,330 50,117
----------- -----------
Total assets 847,030 934,221
----------- -----------
Liabilities
Deposits from banks 13,982 38,405
Customer deposits 441,311 426,912
Trading and other financial liabilities at fair
value through profit or loss 43,625 33,392
Derivative financial instruments 30,464 48,676
Debt securities in issue 87,102 117,253
Liabilities arising from insurance and investment
contracts 110,758 137,592
Subordinated liabilities 32,312 34,092
Other liabilities 48,140 55,318
------- -------
Total liabilities 807,694 891,640
------- -------
Total equity 39,336 42,581
------- -------
Total liabilities and equity 847,030 934,221
------- -------
(1) Restated to reflect the implementation of IAS 19R and IFRS 10.
See page 123.
GROUP CHIEF EXECUTIVE'S STATEMENT
Summary
In 2013 the Group delivered a strong performance, underpinned by the rapid progress we have made on our strategic objectives, many of which we have now delivered ahead of plan. Since we set these objectives in June 2011, we have substantially reduced costs and risk, strengthened our balance sheet and capital base and increased investment in our core franchise, creating a unique competitive position with a low cost of equity. We continue to be well placed to support our customers and the UK economic recovery and to deliver strong and sustainable returns to shareholders above our cost of equity. As a result of this progress, we have substantially improved our underlying performance, returned the Group to profitability in spite of additional legacy costs and in September the UK government began returning the Group to full private ownership. We have also confirmed that the Board expects that it will apply to the Prudential Regulatory Authority (PRA) in the second half of 2014 to restart dividend payments, commencing at a modest level.
Results overview
We delivered a substantially improved financial performance in 2013. Group underlying profit more than doubled to GBP6,166 million when compared to 2012, reflecting improved profitability in the core business and a significant reduction in non-core losses.
On an underlying basis, the Group net interest margin increased 19 basis points to 2.12 per cent, total costs reduced 5 per cent to GBP9,635 million and the impairment charge fell by 47 per cent to GBP3,004 million, more than offsetting a fall in other income, which was down 2 per cent, mainly driven by the non-core asset reductions made in the year, which overall were capital accretive. As a result, the Group return on risk-weighted assets improved 137 basis points to 2.14 per cent.
We made excellent progress in our core business, where we have returned lending to growth in all our banking divisions, and underlying profit rose 24 per cent to GBP7,574 million. This growth in profit was largely driven by an 8 per cent increase in net interest income, and a 21 per cent reduction in the impairment charge. The return on risk-weighted assets in the core business improved by 72 basis points to 3.26 per cent.
On a statutory basis, the Group reported a profit before tax of GBP415 million, compared to a pre-tax loss of GBP606 million in 2012. Strong performance in our core business and reduced non-core losses were the main drivers behind the improvement which, together with gains on the sale of government securities of GBP787 million, was partly offset by charges of GBP3,455 million for legacy issues, principally Payment Protection Insurance (PPI). Our statutory result also included the costs of our Simplification programme and preparations for the TSB disposal (together GBP1,517 million), and losses on asset sales, including those from capital accretive non-core asset disposals, of GBP687 million.
Strengthening the balance sheet
Over the course of 2013 we made further progress in strengthening the balance sheet and reducing risk, while continuing to manage down our wholesale funding.
We substantially strengthened our capital position, with our pro forma fully loaded common equity tier 1 ratio increasing by 2.2 percentage points to 10.3 per cent, despite the additional legacy charges during the year. This uplift was driven by capital generation in the core business, as well as management actions including the reshaping of our core business portfolio, the substantial reduction of non-core assets in a capital accretive manner and the payment of dividends of GBP2.2 billion to the Group by the Insurance business. We reduced non-core assets by GBP34.9 billion, while at the same time releasing approximately GBP2.6 billion of capital.
The Group's funding structure and liquidity position remain robust. We further reduced wholesale funding by GBP32.0 billion, representing a 19 per cent decrease in the year, with the proportion of funding with a maturity of less than a year at 32 per cent. We continue to maintain a strong liquidity position including GBP89.3 billion of cash and highly rated, low risk securities. The 4 per cent increase in customer deposits, together with non-core asset reduction, drove a further improvement in the Group's loan to deposit ratio to 113 per cent at the end of 2013 from 121 per cent at the end of 2012, with the core loan to deposit ratio improving to 100 per cent by the end of 2013.
GROUP CHIEF EXECUTIVE'S STATEMENT (continued)
In acknowledgement of the significant progress we have made in improving the Group's capitalisation and transforming its financial profile, the rating agencies Fitch and Standard & Poor's upgraded Lloyds Bank's standalone rating to 'bbb+' in September and December 2013 respectively, and affirmed their long-term credit ratings on Lloyds Bank at 'A'.
Legacy
Our results and capital position reflect further provisions for legacy issues taken in 2013 totalling GBP3,455 million which had a material effect on our statutory performance. We remain committed to resolving these issues, while treating our customers fairly. Of these provisions, GBP3,050 million related to PPI and GBP130 million related to the sales of interest rate hedging products to certain small and medium-sized businesses.
We increased our provision for PPI by GBP1,800 million in the fourth quarter principally based on revised expectations for complaint volumes, uphold rates, and related administrative costs. Further detail on the provisions for legacy issues is given in the Group Finance Director's review of financial performance on page 17, and in note 24 on page 108 of this news release.
Reshaping the Group to increase our focus on the UK and our core customers
We made a number of asset disposals during 2013, including the sales of our shares in St. James's Place and the announced disposal of our German life insurance operation, Heidelberger Leben. We also continued to increase our focus on our core UK business and reduce our international presence, completing the sales of our Australian and Spanish banking businesses and have now exited, or announced the exit from, 21 countries or overseas branches since June 2011. Following completion of these exits, we will operate in nine countries, achieving our target of operating in 10 countries or fewer by the end of 2014.
In November 2013, we announced that we had agreed to sell our asset management business Scottish Widows Investment Partnership (SWIP) to Aberdeen Asset Management (Aberdeen) for a consideration valued at the time at up to GBP660 million. We also agreed to enter into a long-term strategic relationship with Aberdeen which is expected to result in a stronger asset management partner for the Group and its customers, combining Aberdeen's and SWIP's strengths across asset classes once the sale completes, which is expected in the first quarter of 2014.
We continue to refresh our operating structure and from the beginning of 2014 our unified Wealth business will be integrated into the Retail division. This will allow us to sharpen our focus on delivering value-added Wealth services to eligible retail customers and will represent a key growth opportunity. We have also moved our Business Banking unit, which services approximately one million small business customers with less complex needs, into Retail, allowing us to draw on the collective expertise of Retail and Commercial Banking colleagues to manage these customer relationships in a way which leverages existing Retail infrastructure, via branch, telephony and digital channels.
Our Asset Finance business is the foundation of a newly created Consumer Finance division, which will also include our consumer and corporate credit card business. Bringing these business units together will increase management focus and allow us to capitalise on growth opportunities, continuing our good momentum in asset-backed lending and with the aim of growing our market presence in credit cards. Consumer Finance will work in close partnership with Retail and Commercial Banking to ensure we continue to offer our customers excellent customer service.
Substantial further progress in our Simplification programme
Our Simplification programme remains central to the successful delivery of our strategy, both in terms of realising further cost savings and efficiencies, and in improving the products and services we offer our customers. Through Simplification, we have made excellent progress in improving and rationalising processes, and reducing layers, suppliers and our non-branch property portfolio. The ongoing programme realised approximately GBP0.6 billion in further cost savings in 2013, generating a total of around GBP1.5 billion annual run-rate savings since inception and having identified further opportunities we are now increasing our target run-rate savings by a further GBP100 million to GBP2 billion by the end of 2014. The total spent on the programme to the end of 2013 was GBP1.7 billion.
GROUP CHIEF EXECUTIVE'S STATEMENT (continued)
We have now fully automated the collection of maturity instructions from term deposit customers, reducing completion time by approximately 85 per cent, substantially reducing error rates and have completed the transfer of 1.7 million mortgage accounts to a single mortgage platform. Similarly, we have made great strides in delayering the organisation, increasing spans of control and simplifying the Group so that 98 per cent of employees are now within seven layers. During 2013 we also made significant progress in reducing the number of legal entities, which are now down to 929, a reduction of over 40 per cent since the start of the Simplification programme in 2011, and the number of Group suppliers was further reduced by 14 per cent to 9,066 in 2013, to around half the level at the start. Meanwhile we exited 19 non-branch properties in 2013, reducing the overall total to 161.
All of these changes help to put us firmly on the path to being the best bank for customers, enabling better service by making day-to-day tasks easier and freeing up colleague time to focus on our customers' needs.
Investing in the business
We are reinvesting a significant proportion of the savings realised from Simplification to further improve processes and the quality of customer interaction through branches, via the telephone and digital channels.
In the second half of the year, we relaunched the Lloyds Bank brand, building on its 250-year heritage of serving the people and businesses of Britain, to take its place alongside our key high street banking brands, Halifax and Bank of Scotland. The relaunch of Lloyds Bank followed the separation of TSB, which has brought another new challenger to the high street. The Group has received an agreement in principle from the European Commission to pursue an Initial Public Offering of TSB as planned in 2014 and to extend the deadline for the completion of the TSB divestment to the end of 2015.
We are continuing to develop and grow our Halifax challenger brand, including extending its geographical reach into Scotland, and in 2013 Bank of Scotland began its first ever national campaign targeting lending to small and
medium-sized enterprises (SMEs). In Insurance, 2014 has seen us relaunch the Scottish Widows brand, refining its focus on providing a more secure financial future for our customers and demonstrating our continued commitment to be a leader in the life planning and retirement market.
Our strong portfolio of differentiated brands underlines our commitment to service and to helping our customers with the things that really matter - planning for the future, enabling them to purchase their home and protecting their families - as well as supporting UK business. Brand revitalisation is being reinforced by an extensive programme of branch refurbishment and investment in telephony and digital channels. We have so far refurbished over 1,500 branches since the Strategic Review, creating bright, modern environments incorporating screenless counters. We have also introduced active management of our banking halls, increased colleague training and extended opening hours at selected branches, enhancing the overall branch banking experience for our customers. In turn, this has resulted in a further 11 per cent improvement in Net Promoter Scores and a fall in Group reportable banking complaints to 1.0 per 1,000 accounts (excluding PPI). This level of complaints represents the lowest of any major UK bank, with Halifax leading the way amongst our brands with 0.8 complaints per 1,000 accounts, and we expect to maintain this industry leading position.
In telephone banking, we launched a number of improvements to our automated Interactive Voice Recognition (IVR) system in 2013, incorporating the latest speech recognition software to get things right first time when customers call us. With simplified menu structures, increased service functionality and improved call routing, nearly two-thirds of all calls are fulfilled at point of IVR first contact.
Our digital channels go from strength to strength, with active internet banking users now increased to over 10.5 million and mobile banking users to more than four million, and over 1.2 billion log-ons in 2013. We have now created a new Digital, Marketing and Customer Development function to capitalise on our achievements to date, focusing our investment and ensuring our success in Retail is replicated by sharing digital product development across all divisions.
GROUP CHIEF EXECUTIVE'S STATEMENT (continued)
In Commercial Banking we continue to strengthen our capabilities and position ourselves for growth. In 2013, we launched a new Global Transaction Banking platform to support clients in payments, liquidity management and working capital financing, thereby deepening our client relationships by fulfilling a broader spectrum of their product needs.
In General Insurance, we have redesigned our claims process to make it more efficient and simpler and as a result, the majority of our Home Claims customers are receiving their settlements 30 per cent faster. Customers making a claim are now looked after by a dedicated advisor throughout the life of their claim and regular contact is maintained.
Supporting our customers and the economic recovery
Lloyds Banking Group is the UK's largest retail and commercial lender, and in 2013 we continued to deliver on our pledge to help Britain prosper and support sustainable economic recovery. We were the first bank to access funding from the government's Funding for Lending (FLS) scheme, and are its largest lender, and committed over GBP37 billion of gross new lending with net core growth of GBP13 billion since the start of the scheme. We remain committed to passing on the benefits of this low cost funding to our UK customers.
In Retail, we helped more than 80,000 new homeowners to purchase their first home, exceeding our target of 60,000 and advancing mortgages totalling over GBP9.7 billion. Through our participation in government schemes such as Help to Buy in the Halifax and Bank of Scotland brands (now also launched under the Lloyds Bank brand in 2014), we are providing strong support for the recovery in the housing market, by facilitating access to mortgage financing for creditworthy home buyers at up to 95 per cent of property purchase values.
September 2013 saw the introduction of a new industry-wide service to make it easier and quicker for customers to switch their current account. Key Lloyds Banking Group brands are taking part in this scheme, which allows customers to switch their accounts within seven working days. During the course of the year switch-ins have exceeded switch-outs by approximately 144,000, particularly driven by switching into our challenger brand, Halifax. This is testament to some of the product innovations we have implemented, including loyalty schemes such as Halifax's Cashback Extras, and Everyday Offers at Lloyds Bank and Bank of Scotland, recognising and rewarding the faith placed in us by our customers to provide a consistent, high quality service.
In Commercial Banking, we continue to strengthen our client relationships, supporting businesses of all sizes from SMEs to Global Corporates. We have demonstrated our focus to support clients consistently through the economic cycle with net lending to SMEs growing by 6 per cent in 2013 despite a market contraction of 3 per cent; committing over GBP1.3 billion to the UK manufacturing sector by the end of September, exceeding our GBP1 billion target three months early; and providing finance to approximately 120,000 start-up enterprises, beating our target by 20,000. In 2013 we continued to approve eight out of 10 business loan and overdraft applications from SMEs. Meanwhile the Hire Purchase and Leasing team within Commercial Finance achieved record monthly lending levels. We have further supported loan growth by launching a partnership to deliver mobile card payment solutions to small businesses which is cutting technology costs and opening up growth opportunities.
For the ninth year running we were awarded the title of 'Business Bank of the Year' at the FDs' Excellence Awards, which are supported by the Confederation of British Industry and the Institute of Chartered Accountants in England
and Wales.
In Insurance, we have seen excellent growth in our Corporate Pensions area, stimulated by the market changes as a result of the Retail Distribution Review and the support we are giving to our customers in managing the transition to
auto-enrolment. We also launched an enhanced annuity product in both the intermediary and direct channels, expanding our offering, while enabling our retail bank customers to secure a higher retirement income via a new online comparison tool. We continue to enhance our market-leading bancassurance protection proposition as we look to address the UK population's protection gap. In 2013, we addressed the protection needs of 200,000 new customers and paid out around GBP200 million in claims to existing customers. In General Insurance, in the aftermath of the October and December storms, our Home Claims teams worked hard to offer seamless service at a distressing time for many of our customers.
GROUP CHIEF EXECUTIVE'S STATEMENT (continued)
Within Asset Finance, we were pleased to announce a partnership between our Black Horse business and Jaguar Land Rover which will see us provide lending facilities to over 200 motor dealerships to cover vehicle stock and personal finance to customers seeking to purchase a car. Black Horse also enabled customers to make payments via mobile devices this year. Within Wealth, we also now provide better support and faster advice through a newly inaugurated Private Banking client centre while harnessing the latest customer relationship management technology, halving the time from initial contact to customer interview.
Regulation
2013 was an important year for the UK's supervisory framework for financial services companies, with two new bodies coming into existence in April, the PRA and the Financial Conduct Authority, replacing the FSA. While uncertainty remains in relation to the impact of many reforms affecting our industry, both in the UK and from abroad, there is now greater clarity on regulatory capital requirements. Our simplified, low risk, UK focused model is closely aligned to the new regulatory landscape, and with the reshaping we have undertaken, we are better positioned than ever to adapt to the changes we may face in the future and conduct our day-to-day business in a way that puts our customers' needs first. We also continue to work with the relevant authorities on the evolution of regulation connected to the Financial Services (Banking Reform) Act, although we expect the majority of our operations to be within the ring fence which this legislation will create when it comes into effect at the start of 2019.
Colleagues
Our success relies on the dedication of colleagues, the service they provide to our customers and the long-term partnerships they build with them. Our stated aim of becoming the best bank for customers would not be possible without their talent and hard work. I would like to personally thank all colleagues for their tremendous efforts that have enabled us to move further and faster towards our goals in 2013.
I would also like to take this opportunity to thank our Chairman, Sir Winfried Bischoff, who will retire from the Group in April 2014. His stewardship and guidance, in a challenging operating environment both from a regulatory and economic perspective, have been invaluable. I look forward to working closely with Lord Blackwell, who will take over as Chairman from April, on the next steps in the evolution of the Group.
We are committed to attracting, retaining and developing our people. In 2013, over 51,000 Lloyds Banking Group customer facing colleagues achieved the Chartered Banker Foundation Standard for Professional Bankers. This Standard enables bankers to demonstrate to colleagues and customers that they have the knowledge and skills to perform their role, that they take responsibility for acting ethically and professionally, and that they adhere to the Chartered Banker Code of Professional Conduct to deliver the best outcomes for our customers.
Colleague feedback is highly valued and in 2013, Community Bank and Telephone Banking colleagues made almost 3,000 suggestions, contributing towards a culture of continuous improvement and innovation, enabling us to deliver more tangible enhancements to our customer offering. Also vital are our Back to the Floor days which take our senior leaders from the wider Group back into the branches and operational centres to experience our services and processes first hand, giving them important insights into how improvements are being implemented.
Our 2013 Colleague Survey had the highest ever participation rate, reaching over 75 per cent. There were improvements in scores across all key categories and we compare favourably with other UK companies. Notably the Employee Engagement Index (EEI), which shows the extent to which colleagues feel motivated to contribute to the success of the Group, and are willing to apply discretionary effort to help the business succeed, rose to 64 per cent, 16 points higher than in 2012. Meanwhile, the Performance Excellence Index (PEI), which shows how strongly colleagues believe the Group is committed to delivering, and continuously improving, high quality products and services to customers, rose to 76 per cent, 8 points higher than in 2012. There are many factors that influence these scores; the ongoing delivery of our strategy, the achievement of key milestones, together with the recent start of our return to full private ownership, have all contributed to the improvement in engagement.
GROUP CHIEF EXECUTIVE'S STATEMENT (continued)
I am also delighted to have announced, as part of our Helping Britain Prosper Plan, that we are moving towards a target of 40 per cent of our most senior roles being held by women by 2020. We do recognise however, that there is more to be done on our journey to being the best bank for customers and amongst the best-rated companies in the UK by
our colleagues.
I am proud that, amongst many other accolades received during the year, we were named 'Best Bank (UK)' at the 2013 Euromoney Awards and 'Bank of the Year' at The Banker's 2013 Awards. These awards reflect the strong capabilities and diligence of our people who continue to support the delivery of our strategy.
Dividends
In the second half of 2013, the Group commenced discussions with the PRA on the timetable and conditions for resuming dividend payments. Given the progress the Group has made in substantially strengthening its capital position and improving its financial performance, the PRA has now confirmed that it will consider the Group's applications to make dividend payments in line with its normal procedures for other banks.
In the light of this, and subject to a return to sustainable profitability and there being no major unexpected changes in the Group's business outlook or regulatory requirements, the Board expects that it will apply to the PRA in the second half of 2014 to restart dividend payments, commencing at a modest level. The Board expects thereafter to have a progressive dividend policy with the aim of moving, over the medium term, to a dividend payout ratio of at least 50 per cent of sustainable earnings.
Outlook
We have made further substantial progress in 2013 on our strategy to be the best bank for customers. We delivered a significantly improved financial performance while increasing investment in our core franchise and people, strengthening our balance sheet and capital position, reducing costs and risk, and addressing legacy issues.
The progress we have made means we have a simpler, more efficient, lower risk business, which given the additional investments we are making, is well placed to serve our customers and to help Britain prosper. We therefore remain confident in the Group's prospects, despite continued regulatory uncertainty, and in our ability to generate strong and sustainable returns for our shareholders.
António Horta-Osório
Group Chief Executive
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE
Overview
In 2013, we significantly improved the Group's profitability and further strengthened our capital position, while improving margins, and reducing costs and non-core assets as we simplified and de-risked the business. Income grew as funding costs fell, core lending increased and we benefited from gains on the sales of shares in St. James's Place. This growth in income, combined with lower operating costs and impairments resulted in an increase in core underlying profits to GBP7.6 billion. The Group also returned its lending to core corporate customers to growth in the first half of 2013, and to mortgage customers in the second half, while non-core asset reductions continued to be capital accretive overall, with underlying losses from the non-core portfolio declined significantly.
Significantly improved Group underlying and statutory profitability
Group underlying profit more than doubled, increasing by GBP3,601 million to GBP6,166 million compared to 2012. The return on risk-weighted assets improved to 2.14 per cent from 0.77 per cent, driven by increased earnings and by risk-weighted asset reductions, predominantly in the non-core business. Core underlying profit before tax grew 24 per cent to GBP7,574 million, primarily reflecting reduced impairment charges and stronger net interest income.
Underlying income grew by 2 per cent to GBP18,805 million, including the gain of GBP540 million from the sales of shares in St. James's Place. Excluding the gain on sales and income from St. James's Place (together St. James's Place effects), total underlying income was unchanged with a stronger contribution from net interest income offsetting a reduction in other income. Group net interest income improved by 5 per cent to GBP10,885 million as a result of improved net interest margin and growth in core lending volumes. Other income decreased by 6 per cent excluding St. James's Place effects, primarily as a result of non-core disposals made during the course of the year.
We maintained our focus on cost control and efficiency, with total costs falling by 5 per cent to GBP9,635 million, in line with the upgraded guidance given in the first quarter of 2013. The impairment charge improved by 47 per cent to GBP3,004 million, driven by the reduction in non-core assets and the sustained improvement in Group asset quality.
Core underlying profit improved to GBP7,574 million from GBP6,112 million and the return on risk-weighted assets increased to 3.26 per cent from 2.54 per cent. Excluding St. James's Place effects, the return on risk-weighted assets was 3.00 per cent. Core underlying income increased 6 per cent to GBP18,244 million, and by 4 per cent excluding St. James's Place effects given improved net interest income from core loan growth and higher margins. The core net interest margin increased by 17 basis points to 2.49 per cent, driven mainly by improved deposit margins. Core other income increased 3 per cent to GBP7,606 million but excluding St. James's Place effects was down 2 per cent reflecting current economic conditions and the regulatory environment.
Core costs decreased by 1 per cent, driven by further savings from the Simplification programme and the deconsolidation of St. James's Place, partially offset by additional staff related costs and inflation. The core impairment charge decreased 21 per cent to GBP1,521 million with the reduction primarily attributable to Commercial Banking impairments, which reduced by 40 per cent year-on-year reflecting better quality new business and lower defaults due to the low interest rate environment.
Non-core losses reduced by 60 per cent to GBP1,408 million year-on-year, largely as a result of the reduction in non-core assets which was also the primary driver of the 61 per cent reduction in the impairment charge to GBP1,483 million.
The Group statutory profit before tax of GBP415 million for 2013 compared to a pre-tax loss of GBP606 million in 2012, driven by the improvement in underlying profit and a lower provision for legacy issues of GBP3,455 million compared to the GBP4,225 million charge in 2012. In 2013 the Group was subject to a higher effective tax rate than the UK statutory rate primarily due to an additional tax charge arising from the impacts on the net deferred tax asset of the reduction in the UK Corporation tax rate, the disposal of our Australian operation and policyholder tax. The loss after tax was GBP802 million and the loss per share was 1.2p, compared to the loss per share of 2.1p in 2012.
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE (continued)
Lower risk, stronger balance sheet with core loan growth and a substantially enhanced capital position
We have now substantially completed our work to transform the balance sheet, by strengthening our funding, liquidity and capital position, and reducing non-core assets, and we returned core corporate and mortgage lending to growth
in 2013.
We reduced non-core assets by GBP34.9 billion to GBP63.5 billion during the year, with non-retail non-core assets reduced to GBP24.7 billion. Non-core asset reductions continue to be capital accretive overall and, together with core underlying profit generation and management actions, resulted in a considerable strengthening of our capital ratios. The Group's pro forma fully loaded CRD IV common equity tier 1 ratio improved to 10.3 per cent from 8.1 per cent at 31 December 2012, in spite of theadditional legacy charges, changes to pension accounting following the implementation of IAS 19R and other statutory items.
Core loans and advances grew by GBP11.6 billion or 3 per cent to GBP436.9 billion, primarily driven by increases in Commercial Banking and Wealth, Asset Finance and International. We also returned Retail secured lending to growth, as expected in the third quarter and delivered GBP1.9 billion of further loan growth in our core book in the fourth quarter.
Underlying income
Total Core
-------------------------------- --------------------------------
2013 2012 Change 2013 2012 Change
GBP million GBP million % GBP million GBP million %
Net interest income 10,884 10,331 5 10,637 9,864 8
Other income 7,259 7,726 (6) 6,945 7,092 (2)
----------- ----------- ----------- -----------
Total underlying income
excluding St. James's
Place 18,143 18,057 - 17,582 16,956 4
St. James's Place 662 329 662 329
----------- ----------- ----------- -----------
Total underlying income 18,805 18,386 2 18,244 17,285 6
----------- ----------- ----------- -----------
Banking net interest
margin 2.12% 1.93% 19bp 2.49% 2.32% 17bp
Average interest-earning
banking assets GBP510.9bn GBP543.3bn (6) GBP420.5bn GBP423.7bn (1)
Loan to deposit ratio 113% 121% (8)pp 100% 101% (1)pp
Group underlying income increased by 2 per cent to GBP18,805 million and, excluding St. James's Place effects, was broadly unchanged at GBP18,143 million, with strong growth in net interest income offsetting the reduction in other income. The growth in core income more than offset the decline in non-core income which resulted from the continued reduction of non-core assets.
Net interest income (excluding St. James's Place effects) increased by 5 per cent to GBP10,884 million in 2013, and grew for the fourth successive quarter. The growth reflected increased core lending and the improved net interest margin, partly offset by reduced net interest income from the smaller non-core asset portfolio.
The improvement in Group net interest margin to 2.12 per cent for the full year, and to 2.29 per cent in the fourth quarter, was principally driven by a strong performance in deposit margin, which more than offset a small decline in asset margin and an 8 basis points reduction from repositioning our government bond portfolio. The net interest margin also benefited, relative to our expectations at the beginning of the year, from the effect of repositioning our structural hedge. This repositioning is now largely complete and provides the Group with a greater level of protection from changes in net interest income from movements in interest rates.
Core net interest income increased 8 per cent principally as a result of the significant improvement in margin.
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE (continued)
Other income excluding St. James's Place fell by 6 per cent to GBP7,259 million, reflecting the significant reduction in
non-core assets and lower sales of bancassurance and protection products in the core business, partly as a result of changes in our product offering following implementation of the Retail Distribution Review (RDR). Around GBP400 million of the decline in other income excluding St. James's Place related to businesses sold in the year.
Total costs
2013 2012 Change
GBP million GBP million %
Core 9,149 9,254 1
Non-core 486 870 44
----------- -----------
Total costs 9,635 10,124 5
----------- -----------
Cost:income ratio 51.2% 55.1% (3.9)pp
Simplification savings annual run-rate 1,457 847
Total costs fell by 5 per cent to GBP9,635 million driven by around GBP600 million of savings from Simplification initiatives, and the effect of disposals in the year, partly offset by staff related costs and inflation. Total costs include a bank levy charge of GBP238 million (2012: GBP179 million). We continue to expect costs in 2014 to reduce to around GBP9 billion, excluding TSB running costs.
Core costs fell 1 per cent to GBP9,149 million driven by strong cost management, benefits from the Simplification programme and the deconsolidation of St. James's Place from the beginning of April. These reductions were partly offset by additional staff related costs, inflation and the increase in the bank levy. Non-core costs fell 44 per cent due to the significant reduction in non-core assets.
The Group continues to make good progress on Simplification, improving service for customers through more streamlined end-to-end processes, and, among other initiatives, centralising support functions, reducing layers of management and rationalising its supplier base. We continue to reinvest a part of these savings in the core business.
At 31 December 2013, we had achieved annual run-rate cost savings of GBP1,457 million from our initiatives to simplify the Group, an increase of GBP610 million since 31 December 2012. We have now increased our expectations for annual
run-rate cost savings from the Simplification programme at the end of 2014 from GBP1.9 billion to GBP2.0 billion.
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE (continued)
Impairment
2013 2012 Change
GBP million GBP million %
Core 1,521 1,919 21
Non-core 1,483 3,778 61
----------- -----------
Total impairment charge 3,004 5,697 47
----------- -----------
2013 2012 Change
% %
Asset quality ratio:
Core 0.35 0.44 (9)bp
Non-core 1.61 3.08 (147)bp
Group 0.57 1.02 (45)bp
Impaired loans as a % of closing advances:
Core 2.6 3.0 (0.4)pp
Non-core 30.0 32.1 (2.1)pp
Group 6.3 8.6 (2.3)pp
Provisions as a % of impaired loans:
Core 40.6 41.2 (0.6)pp
Non-core 54.8 50.7 4.1pp
Group 50.1 48.2 1.9pp
The impairment charge reduced by 47 per cent to GBP3,004 million reflecting the improved credit quality of the core portfolio, continued prudent management of impaired loans and a further reduction in non-core assets. The asset quality ratio improved by 45 basis points to 0.57 per cent, and is now within the target range for the Group set out in our Strategic Review of 50 to 60 basis points. The core asset quality ratio remains low at 0.35 per cent.
The 21 per cent decrease in the core impairment charge to GBP1,521 million was primarily driven by lower impairment in Commercial Banking, which was down 40 per cent compared to 2012 given the improvement in the economic environment together with higher releases in 2013 compared to the same period in 2012. The significant improvement in the non-core impairment charge of 61 per cent compared to 2012 reflected reductions in the Corporate Real Estate and Irish portfolios following asset disposals.
Impaired loans as a percentage of closing advances reduced substantially to 6.3 per cent, from 8.6 per cent at 31 December 2012, driven by the reduced non-core portfolio and improvements in both the Retail and Commercial Banking portfolios. Provisions as a percentage of impaired loans increased from 48.2 per cent at 31 December 2012 to 50.1 per cent.
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE (continued)
Statutory profit
Statutory profit before tax was GBP415 million compared to a pre-tax loss of GBP606 million in 2012. Further detail on the reconciliation of underlying to statutory results is included on page 35.
2013 2012(1)
GBP million GBP million
Underlying profit 6,166 2,565
Asset sales, liability management and volatile
items:
----------- -----------
Asset sales (687) (660)
Sale of government securities 787 3,207
Liability management (142) (229)
Own debt volatility (221) (270)
Other volatile items (457) (478)
Volatility arising in insurance businesses 668 312
Fair value unwind (228) 650
----------- -----------
(280) 2,532
Simplification and Verde costs
----------- -----------
Simplification costs (830) (676)
Verde costs (687) (570)
----------- -----------
(1,517) (1,246)
Legacy items:
----------- -----------
Payment protection insurance provision (3,050) (3,575)
Other regulatory provisions (405) (650)
----------- -----------
(3,455) (4,225)
Other items:
----------- -----------
Past service pensions (charge) credit (104) 250
Amortisation of purchased intangibles (395) (482)
----------- -----------
(499) (232)
----------- -----------
Profit (loss) before tax - statutory 415 (606)
Taxation (1,217) (781)
----------- -----------
Loss for the year (802) (1,387)
----------- -----------
Loss per share (1.2)p (2.1)p
(1) Restated to reflect the implementation of IAS 19R and IFRS 10.
See page 123.
Asset sales, liability management and volatile items
Asset sales included gains on the sale of government securities of GBP787 million (2012: GBP3,207 million) and a net loss of GBP687 million (after a related fair value unwind benefit of GBP1,384 million), principally from the significant reduction in
non-core assets. Despite net losses in the year, non-core disposals were capital accretive in aggregate contributing to the GBP2.6 billion of capital generated by non-core reduction. The level of net losses from asset sales incurred in 2013 is not expected to be repeated in 2014.
The Group's statutory profit before tax is affected by insurance volatility caused by movements in financial markets generating a variance against expected returns, and policyholder interests volatility which primarily reflects the gross up of policyholder tax included in the Group tax charge. The statutory result included GBP668 million of positive insurance and policyholder interests volatility (2012: positive volatility of GBP312 million), reflecting the rise in equity markets in the period.
Simplification and Verde costs
Simplification programme costs in 2013 were GBP830 million and the total spent on the programme to the end of 2013 was GBP1,691 million.
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE (continued)
This had delivered annual run-rate cost savings of GBP1,457 million by December 2013. Our expectations for annual
run-rate cost savings by the end of 2014 have now increased from GBP1.9 billion to GBP2.0 billion. We now expect the total costs to be around GBP2.5 billion by the end of 2014, of which GBP2.4 billion is anticipated to be directly expensed through the profit and loss account.
The Group continues to progress the European Commission (EC) mandated business disposal (Verde), with an Initial Public Offering (IPO) planned for mid-2014. Subject to meeting a number of criteria, this plan has been agreed in principle by the EC but remains subject to final regulatory and EC approval. The Project Verde branches were rebranded in September 2013, and now operate as TSB as a separate business within the Lloyds Banking Group. The costs of building TSB were GBP687 million in the year and, from inception to the end of December 2013, have totalled GBP1,468 million. We expect to complete the build of TSB at a cost in 2014 of around GBP200 million with further dual running and transaction costs of around GBP150 million.
PPI
The Group made a further provision in the fourth quarter for expected PPI costs of GBP1,800 million, which brought the amount provided in 2013 for PPI to GBP3,050 million, and the total amount provided to GBP9,825 million. Total costs incurred in the three months to 31 December 2013 were GBP687 million, including GBP165 million of administration costs, and as at 31 December 2013, GBP2,807 million of the total provision remained unutilised.
The volume of PPI complaints continues to fall. Average monthly complaint volumes (excluding complaints where no PPI was held) reduced to approximately 37,000 in the fourth quarter of 2013, and were 24 per cent below volumes in the third quarter, and 56 per cent below the fourth quarter of 2012. While fourth quarter volumes fell in line with our revised end of third quarter expectations, following further statistical modelling and the results of the most recent customer survey, we are now forecasting a slower decline in future volumes than previously expected. The additional provision taken in the fourth quarter is based on the assumption that we will receive approximately a further 550,000 complaints. Together with an increase in administrative costs, this revised forecast for future complaint volumes accounts for approximately GBP1.1 billion of the GBP1.8 billion additional provision taken in the fourth quarter.
A revision of our forecasts for uphold rates and response rates to proactive mailings together account for approximately GBP0.4 billion of the increased provision, and reflect forecast rates above our recent experience. The Group has also increased its estimates for remediation costs, which principally relate to the re-review of previously defended complaints, and this accounts for approximately GBP0.3 billion of the increased provision.
Since the commencement of the PPI redress programme in 2011 we estimate we have contacted, settled or provided for approximately 40 per cent of the policies sold since 2000, covering both customer-initiated complaints and actual and expected proactive mailings undertaken by the Group. The proactive mailings arise from a detailed Past Business Review, carried out by the Group as agreed with the Financial Conduct Authority (FCA), as a result of which the Group is contacting customers identified as having the highest likelihood of required redress. These mailings are expected to be substantially complete by the end of the first half of 2014. In terms of customer-initiated complaints, the fourth quarter monthly average run-rate of approximately 37,000 complaints is around 70 per cent below its peak and complaints have declined in each of the last six quarters.
The total amount provided for PPI represents our best estimate of the likely future costs, albeit a number of risks and uncertainties remain, in particular complaint volumes, uphold rates, average redress costs, the scope and cost of proactive mailings and remediation, and the outcome of the FCA Enforcement Team investigation. The cost of these factors could differ materially from our estimates, with the risk that a further provision could be required.
Other provisions
A further provision of GBP130 million was made in the fourth quarter relating to the sale of interest rate hedging products to certain small and medium-sized businesses. This brings the amount provided to GBP530 million, of which GBP218 million relates to administration costs. As at 31 December 2013, GBP368 million of the total provision remained unutilised.
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE (continued)
In the course of its business, the Group is engaged in discussions with the PRA, FCA and other UK and overseas regulators and governmental authorities on a range of matters; a provision is held against the costs expected to be incurred. In 2013 these provisions were increased by a further GBP200 million, in respect of matters affecting the Retail, Commercial and Wealth and Asset Finance businesses, bringing the total amount to GBP300 million, of which GBP75 million had been utilised at 31 December 2013. This includes a fine of GBP28 million from the FCA following an investigation into its historic systems and controls governing legacy incentive schemes for branch advisors.
Other provisions also included GBP75 million recognised in the first half of 2013 for claims relating to policies issued by Clerical Medical Insurance Group Limited in Germany, bringing the total provision to GBP400 million, of which GBP246 million remains unutilised at 31 December 2013.
Other items
The Group recognised a charge for other statutory items of GBP499 million in the period, compared to a charge of GBP232 million in 2012. This comprises a charge for the amortisation of intangible assets of GBP395 million, and a charge of GBP104 million as a result of changes to early retirement and commutation factors in two of the Group's principal defined benefit schemes (2012: GBP250 million gain related to a change in policy in respect of discretionary pension increases).
Taxation
The tax charge for 2013 was GBP1,217 million. This reflected a higher effective tax rate than the UK statutory rate primarily due to an additional tax charge arising from the impact on the net deferred tax asset of the reductions in UK corporation tax rate to 21 per cent from 1 April 2014 and 20 per cent from 1 April 2015; the write-down of a deferred tax asset in respect of Australian trading losses following the sale of our Australian operations; and policyholder taxes. We expect the effective tax rate in future periods will be in the range of 20-25 per cent, subject to policyholder tax and any possible effect from disposals such as Verde.
Risk-weighted assets and capital ratios
At 31 Dec At 31 Dec(1) Change
2013 2012 %
Core risk-weighted assets GBP224.9bn GBP237.4bn (5)
Non-core risk-weighted assets GBP39.0bn GBP72.9bn (47)
Total risk-weighted assets GBP263.9bn GBP310.3bn (15)
Core tier 1 capital ratio 14.0% 12.0% 2.0pp
Tier 1 capital ratio 14.5% 13.8% 0.7pp
Total capital ratio 20.8% 17.3% 3.5pp
Pro forma fully loaded risk-weighted
assets(2) GBP271.9bn GBP321.1bn (15)
Pro forma fully loaded common equity
tier 1 ratio(2) 10.3% 8.1% 2.2pp
Pro forma fully loaded CRD IV leverage
ratio(2,3) 4.1% 3.8% 0.3pp
Pro forma fully loaded Basel III leverage
ratio (2014 rules)(2,3,4) 4.5%
Fully loaded risk-weighted assets GBP271.1bn GBP321.1bn (16)
Fully loaded common equity tier 1 ratio 10.0% 8.1% 1.9pp
Fully loaded CRD IV leverage ratio(3) 4.0% 3.8% 0.2pp
Fully loaded Basel III leverage ratios
(2014 rules)(3,4) 4.4%
(1) Comparatives have not been restated to reflect the implementation
of IAS 19R and IFRS 10.
(2) Pro forma ratios include the benefit of the announced sales of
Heidelberger Leben, Scottish Widows Investment Partnership and
Sainsbury's Bank.
(3) Includes the full value of tier 1 instruments reported under the
prevailing rules as at 31 December 2013.
(4) Estimated in accordance with January 2014 revised Basel III leverage
ratio framework.
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE (continued)
We have significantly strengthened the Group's capital ratios in the year. The Group's pro forma fully loaded common equity tier 1 (CET1) ratio has increased to 10.3 per cent from 8.1 per cent at 31 December 2012. The improvement was driven by capital generation in the core business, the decrease in risk-weighted assets from non-core asset reductions, improving economic conditions and a number of management actions. These management actions included the disposal of St. James's Place, the announced disposals of Scottish Widows Investment Partnership and Heidelberger Leben, the sale of a US residential mortgage-backed security (RMBS) portfolio and a number of overseas businesses as well as dividends of GBP2.2 billion from the Insurance business to the Group. This improvement in the capital ratio was partially offset by charges for legacy items, losses on disposal of non-core assets, and other statutory items including the effects of changes to pension accounting and the costs of Simplification and Verde.
The Group's total capital ratio under prevailing rules improved to 20.8 per cent, with GBP25.4 billion of tier 1 and tier 2 securities contributing to the GBP54.8 billion capital base.
The Group's pro forma fully loaded CRD IV leverage ratio, including tier 1 capital, increased to 4.1 per cent from 3.8 per cent at the end of 2012 and to 3.4 per cent from 3.1 per cent excluding tier 1 capital. In January 2014 the Basel Committee published a revised Basel III definition of leverage ratio, and we anticipate that CRD IV will be amended in due course to align with this definition. As at 31 December 2013 the Group's pro forma Basel III leverage ratio was 4.5 per cent including tier 1 capital, and 3.8 per cent excluding tier 1 capital. Both of these ratios exceed the Basel Committee's proposed minimum of 3 per cent applicable from 2018.
Given its improved capital strength the Group will no longer seek to fund the payment of coupons on certain hybrid capital securities through the issuance of equity.
In addition, the PRA has now confirmed that it will consider the Group's application to make dividend payments in line with its normal procedures for other banks. In arriving at this assessment, the PRA considered the Group's financial plans including any actions contained therein. The PRA's assessment was made in the context of previous announcements as to UK regulatory capital targets and expectations, including the PRA's news release on capital standards issued on 29 November 2013. Subject to a return to sustainable profitability and there being no major unexpected changes in the Group's business outlook or regulatory requirements, the Board expects that it will apply to the PRA in the second half of 2014 to restart dividend payments.
Funding and liquidity
At 31 Dec At 31 Dec Change
2013 2012(1) %
Core loans and advances to customers(2) GBP436.9bn GBP425.3bn 3
Funded assets GBP510.2bn GBP538.7bn (5)
Non-core assets GBP63.5bn GBP98.4bn (35)
Non-retail non-core assets GBP24.7bn GBP48.5bn (49)
Customer deposits(3) GBP438.3bn GBP422.5bn 4
Wholesale funding GBP137.6bn GBP169.6bn (19)
Wholesale funding <1 year maturity GBP44.2bn GBP50.6bn (13)
Of which money-market funding <1 year
maturity(4) GBP21.3bn GBP25.0bn (15)
Loan to deposit ratio 113% 121% (8)pp
Core loan to deposit ratio 100% 101% (1)pp
Primary liquid assets GBP89.3bn GBP87.6bn 2
(1) Restated to reflect the implementation of IAS 19R and IFRS 10.
See page 123.
(2) Excludes reverse repos of GBP0.1 billion (31 December 2012: GBP5.1
billion).
(3) Excludes repos of GBP3.0 billion (31 December 2012: GBP4.4 billion)
(all core).
(4) Excludes balances relating to margins of GBP2.2 billion (31 December
2012: GBP4.5 billion) and settlement accounts of GBP1.3 billion
(31 December 2012: GBP1.5 billion).
GROUP FINANCE DIRECTOR'S REVIEW OF FINANCIAL PERFORMANCE (continued)
During 2013, lending to core customers increased by GBP11.6 billion to GBP436.9 billion with all banking divisions returning to growth. Customer deposits grew by GBP15.8 billion to GBP438.3 billion, with the core loan to deposit ratio improving to 100 per cent. The Group loan to deposit ratio also improved, falling to 113 per cent, reflecting the reduction in the
non-core asset portfolio and associated wholesale funding.
Non-core assets were GBP63.5 billion at December 2013, 35 per cent lower than at the end of 2012. Non-core asset reductions included GBP6.6 billion in Australia as well as GBP6.7 billion in UK commercial real estate and GBP2.7 billion in the shipping portfolio. The higher risk non-retail element of the portfolio reduced by GBP23.8 billion, or 49 per cent, in the year to GBP24.7 billion, and is expected to reduce to around GBP15 billion by the end of 2014. The average risk weighting of the non-core portfolio reduced from 74 per cent to 61 per cent. Non-core asset reductions continue to be capital accretive overall, releasing approximately GBP2.6 billion of capital in the year.
The non-core portfolio now poses substantially less risk to the Group. As a result, approximately GBP31 billion of retail
non-core assets including our UK and Dutch mortgage portfolios and the majority of the UK Asset Finance business will be reabsorbed into the core business, with the remaining non-core assets managed in a separate run-off unit. We will no longer report on a core/non-core basis in 2014, but will continue to report separately on those assets that remain in
run-off.
The Group's wholesale funding requirement has reduced given the reduction in non-core assets and continued growth in customer deposits in the year. Together these have enabled us to reduce wholesale funding by GBP32 billion and, as reported at the half year, repay the full amount of the Long Term Refinancing Operation funding from the European Central Bank of EUR13.5 billion ahead of schedule. The Group has so far committed over GBP37 billion of gross new lending to British customers under the Funding for Lending Scheme (FLS) with drawings under the scheme amounting to GBP8 billion as at the end of 2013. The Group will continue to have a modest wholesale funding requirement and we anticipate that in 2014 this will be in the range of GBP5-10 billion of public issuance, while the Group's aggregate usage of wholesale funding is expected to further reduce in 2014.
The Group's liquidity position remains strong, with primary liquid assets of GBP89.3 billion at 31 December 2013 (31 December 2012: GBP87.6 billion). Primary liquid assets represent approximately 4.2 times our money-market funding with a maturity of less than one year, and are approximately 2.0 times our short-term wholesale funding, providing a substantial buffer in the event of market dislocation. In addition to primary liquid assets, the Group has significant secondary liquidity holdings of GBP105.4 billion (31 December 2012: GBP117.1 billion). Total liquid assets represent approximately 4.4 times our wholesale funding with a maturity of less than one year.
The Liquidity Coverage Ratio (LCR) is expected to become the Pillar 1 standard for liquidity in the UK in 2015, and the PRA has the ability to impose firm-specific liquidity requirements. The European Commission is to adopt further legislation by 30 June 2014 to specify the definition, calibration, calculation, and phase-in of the LCR for implementation in 2015. The Group expects to meet the new requirements ahead of the implementation dates.
The significant reduction of non-core assets and the balance sheet strengthening undertaken in the year supports the Group in becoming a lower risk bank with a stronger and more sustainable earnings outlook.
Conclusion
The Group has delivered improvements in underlying profits and core returns with growth in core lending, underlying income and net interest margin, and further reductions in costs and impairments. The continued progress in reducing balance sheet risk and the strengthening of the Group's capital ratios leaves us well positioned to continue growing our core business as we support the UK economic recovery.
George Culmer
Group Finance Director
UNDERLYING BASIS - SEGMENTAL ANALYSIS
Wealth, Group
Asset Operations
Commercial Finance and Central
2013 Retail Banking and Int'l Insurance items Group
GBPm GBPm GBPm GBPm GBPm GBPm
Net interest income 7,536 2,426 870 (103) 156 10,885
Other income 1,410 2,708 1,809 2,236 113 8,276
Insurance claims - - - (356) - (356)
------- ---------- ---------- --------- ------------ -------
Total underlying income 8,946 5,134 2,679 1,777 269 18,805
Total costs (4,096) (2,392) (1,991) (687) (469) (9,635)
Impairment (1,101) (1,167) (730) - (6) (3,004)
----------
Underlying profit (loss) 3,749 1,575 (42) 1,090 (206) 6,166
Banking net interest
margin 2.23% 1.95% 2.20% 2.12%
Asset quality ratio 0.32% 0.83% 1.79% 0.57%
Return on risk-weighted
assets 4.11% 1.04% (0.13)% 2.14%
Key balance sheet items
at 31 Dec 2013 GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn
Loans and advances
to customers(1) 341.9 126.4 24.2 2.7 495.2
Customer deposits(2) 269.0 123.5 45.8 - 438.3
------- ---------- ---------- ------------ -------
Total customer balances 610.9 249.9 70.0 2.7 933.5
------- ---------- ---------- ------------ -------
Risk-weighted assets 85.7 138.5 25.9 13.8 263.9
2012
GBPm GBPm GBPm GBPm GBPm GBPm
Net interest income 7,195 2,206 799 (78) 213 10,335
Other income 1,462 2,932 2,043 2,294 (315) 8,416
Insurance claims - - - (365) - (365)
------- ------- ------- ----- ----- --------
Total underlying income 8,657 5,138 2,842 1,851 (102) 18,386
Total costs (4,199) (2,516) (2,291) (744) (374) (10,124)
Impairment (1,270) (2,946) (1,480) - (1) (5,697)
-------
Underlying profit (loss) 3,188 (324) (929) 1,107 (477) 2,565
Banking net interest
margin 2.08% 1.58% 1.65% 1.93%
Asset quality ratio 0.36% 1.85% 3.12% 1.02%
Return on risk-weighted
assets 3.21% (0.18)% (2.31)% 0.77%
Key balance sheet items
at 31 Dec 2012 GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn
Loans and advances
to customers(1) 343.3 134.7 33.4 0.7 512.1
Customer deposits(2) 260.8 109.7 51.9 0.1 422.5
------- ------- ------- ----- --------
Total customer balances 604.1 244.4 85.3 0.8 934.6
------- ------- ------- ----- --------
Risk-weighted assets 95.5 165.2 36.2 13.4 310.3
(1) Excludes reverse repos.
(2) Excludes repos.
UNDERLYING BASIS - CORE BUSINESS
Wealth, Group
Asset Operations
Commercial Finance and Central
2013 Retail Banking and Int'l Insurance items Group
GBPm GBPm GBPm GBPm GBPm GBPm
Net interest income 7,525 2,444 574 (107) 202 10,638
Other income 1,400 2,480 1,748 2,221 113 7,962
Insurance claims - - - (356) - (356)
------- ---------- ---------- --------- ------------ -------
Total underlying income 8,925 4,924 2,322 1,758 315 18,244
Total costs (4,092) (2,307) (1,658) (670) (422) (9,149)
Impairment (1,059) (424) (32) - (6) (1,521)
Underlying profit (loss) 3,774 2,193 632 1,088 (113) 7,574
Banking net interest
margin 2.40% 2.53% 8.91% 2.49%
Asset quality ratio 0.33% 0.39% 0.50% 0.35%
Return on risk-weighted
assets 4.55% 1.74% 6.67% 3.26%
Key balance sheet items
at 31 Dec 2013 GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn
Loans and advances
to customers(1) 318.2 109.5 6.5 2.7 436.9
Customer deposits(2) 269.0 121.0 45.6 - 435.6
------- ---------- ---------- ------------ -------
Total customer balances 587.2 230.5 52.1 2.7 872.5
------- ---------- ---------- ------------ -------
Risk-weighted assets 78.8 123.3 9.0 13.8 224.9
2012
GBPm GBPm GBPm GBPm GBPm GBPm
Net interest income 7,163 2,242 312 (87) 238 9,868
Other income 1,446 2,442 1,964 2,245 (315) 7,782
Insurance claims - - - (365) - (365)
------- ------- ------- ----- ----- -------
Total underlying income 8,609 4,684 2,276 1,793 (77) 17,285
Total costs (4,193) (2,232) (1,795) (710) (324) (9,254)
Impairment (1,192) (704) (22) - (1) (1,919)
Underlying profit (loss) 3,224 1,748 459 1,083 (402) 6,112
Banking net interest
margin 2.25% 2.22% 5.90% 2.32%
Asset quality ratio 0.37% 0.67% 0.45% 0.44%
Return on risk-weighted
assets 3.60% 1.36% 5.07% 2.54%
Key balance sheet items
at 31 Dec 2012 GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn
Loans and advances
to customers (1) 317.3 102.0 5.3 0.7 425.3
Customer deposits(2) 260.8 107.2 51.0 0.1 419.1
------- ------- ------- ----- -------
Total customer balances 578.1 209.2 56.3 0.8 844.4
------- ------- ------- ----- -------
Risk-weighted assets 86.6 127.8 9.6 13.4 237.4
(1) Excludes reverse repos.
(2) Excludes repos.
UNDERLYING BASIS - NON-CORE BUSINESS
Wealth, Group
Asset Operations
Commercial Finance and Central
2013 Retail Banking and Int'l Insurance items Group
GBPm GBPm GBPm GBPm GBPm GBPm
Net interest income 11 (18) 296 4 (46) 247
Other income 10 228 61 15 - 314
Total underlying income 21 210 357 19 (46) 561
Total costs (4) (85) (333) (17) (47) (486)
Impairment (42) (743) (698) - - (1,483)
Underlying (loss)
profit (25) (618) (674) 2 (93) (1,408)
Banking net interest
margin 0.07% 0.14% 0.92% 0.41%
Asset quality ratio 0.17% 2.32% 2.03% 1.61%
Key balance sheet
items
at 31 Dec 2013 GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn
Total non-core assets 23.7 21.3 18.2 0.3 - 63.5
Risk-weighted assets 6.9 15.2 16.9 39.0
2012 GBPm GBPm GBPm GBPm GBPm GBPm
Net interest income 32 (36) 487 9 (25) 467
Other income 16 490 79 49 - 634
Total underlying income 48 454 566 58 (25) 1,101
Total costs (6) (284) (496) (34) (50) (870)
Impairment (78) (2,242) (1,458) - - (3,778)
----- ------- ------- ----- ----- -------
Underlying (loss)
profit (36) (2,072) (1,388) 24 (75) (3,547)
Banking net interest
margin 0.12% 0.35% 1.13% 0.55%
Asset quality ratio 0.29% 4.28% 3.42% 3.08%
Key balance sheet
items
at 31 Dec 2012 GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn
Total non-core assets 26.0 43.0 28.9 0.5 - 98.4
Risk-weighted assets 8.9 37.4 26.6 72.9
UNDERLYING BASIS - QUARTERLY INFORMATION
Quarter Quarter Quarter Quarter Quarter
ended ended ended ended ended
31 Dec 30 Sept 30 June 31 Mar 31 Dec
2013 2013 2013 2013 2012
GBPm GBPm GBPm GBPm GBPm
Group
Net interest income 2,918 2,761 2,653 2,553 2,545
Other income 1,991 1,879 1,984 2,422 2,040
Insurance claims (123) (85) (62) (86) (30)
------- -------- -------- ------- -------
Total underlying income 4,786 4,555 4,575 4,889 4,555
Total underlying income
excl. SJP 4,672 4,537 4,525 4,409 4,448
Total costs (2,525) (2,361) (2,341) (2,408) (2,587)
Impairment (521) (670) (811) (1,002) (1,278)
------- -------- -------- ------- -------
Underlying profit 1,740 1,524 1,423 1,479 690
------- -------- -------- ------- -------
Banking net interest
margin 2.29% 2.17% 2.06% 1.96% 1.94%
Asset quality ratio 0.40% 0.51% 0.57% 0.80% 0.96%
Return on risk-weighted
assets 2.55% 2.14% 1.93% 1.96% 0.87%
Core
Net interest income 2,896 2,711 2,579 2,452 2,487
Other income 1,971 1,803 1,923 2,265 1,932
Insurance claims (123) (85) (62) (86) (30)
------- ------- ------- ------- -------
Total underlying income 4,744 4,429 4,440 4,631 4,389
Total underlying income
excl. SJP 4,630 4,411 4,390 4,151 4,282
Total costs (2,429) (2,252) (2,199) (2,269) (2,341)
Impairment (290) (324) (416) (491) (568)
------- ------- ------- ------- -------
Underlying profit 2,025 1,853 1,825 1,871 1,480
------- ------- ------- ------- -------
Banking net interest
margin 2.64% 2.54% 2.43% 2.34% 2.33%
Asset quality ratio 0.23% 0.32% 0.34% 0.51% 0.50%
Return on risk-weighted
assets 3.55% 3.19% 3.11% 3.20% 2.47%
Non-core
Net interest income 22 50 74 101 58
Other income 20 76 61 157 108
Total underlying income 42 126 135 258 166
Total costs (96) (109) (142) (139) (246)
Impairment (231) (346) (395) (511) (710)
----- ----- ----- ----- -----
Underlying loss (285) (329) (402) (392) (790)
----- ----- ----- ----- -----
Banking net interest
margin 0.40% 0.41% 0.37% 0.44% 0.37%
Asset quality ratio 1.29% 1.41% 1.62% 2.03% 2.80%
DIVISIONAL HIGHLIGHTS
RETAIL
Progress against strategic initiatives
-- Significant progress made in our strategy to be the best bank for customers in the UK with continued focus on meeting the needs of our customers through investment in our products, service and distribution.
-- Further enhancements delivered to simplify the business with customers now benefitting from improvements to everyday services resulting in service scores increasing 11 per cent and complaints down to 1.0 per 1,000 accounts (excluding PPI), the lowest of any major UK bank.
-- The iconic Lloyds Bank brand re-launched and revitalised; and TSB created as a new challenger bank on the
High Street.
-- Continued innovation and investment to refresh our core product range, launching new propositions such as the Lloyds Bank and Bank of Scotland Loyalty Loan, Help to Buy, the Lloyds Bank Choice Rewards credit card and our seven-day switching service, with particularly strong net 'switcher in' performance being delivered by our challenger brand, Halifax.
-- New everyday banking propositions launched featuring cashback services that help customers to make more of their money whilst rewarding loyalty.
-- Continued development of our multi-channel offering, including enhancements to our digital proposition. Active online customer base now over 10.5 million, with over four million customers regularly using our mobile
banking services.
-- Exceeded lending commitment to new-to-market buyers, helping one-in-four to buy their first home and exceeding our first time buyer lending target of 60,000 new mortgages by over 20,000 at year-end. In 2014, we have committed to lend around GBP10 billion to approximately 80,000 first-time buyer customers.
-- Core loan book returned to growth in the third quarter, supported by strong performance in our mortgage portfolio.
-- Continued to support local communities, through our contribution to Group programmes and the personal commitment of colleagues involved in helping local organisations and charities.
Financial performance
-- Underlying profit increased 18 per cent to GBP3,749 million, driven by improved margins, reduced costs and
favourable impairments.
-- Return on risk-weighted assets increased to 4.11 per cent from 3.21 per cent in 2012, driven primarily by favourable income and continuing effective credit risk management.
-- Net interest incomeincreased 5 per cent. Margin performance was strong, increasing 15 basis points to 2.23 per cent in 2013 from 2.08 per cent in 2012, driven by improved deposit mix and a favourable funding environment, more than offsetting reduced lending rates.
-- Other income down 4 per cent, with lower income from bancassurance and protection following the Retail Distribution Review in 2012, partially offset by the benefit of a revised commission arrangement in relation to the home
insurance book.
-- Total costs down 2 per cent to GBP4,096 million, primarily as a result of the Simplification programme and ongoing cost management activity.
-- Impairment reduced 13 per cent to GBP1,101 million, with the unsecured book remaining stable and secured charges decreasing largely due to lower impaired loan balances.
Balance sheet
-- Loans and advances to customers were broadly in line with 2012 at GBP341.9 billion. Gross new mortgage lending increased GBP10.7 billion to GBP36.9 billion, contributing to core lending balances returning to growth in the third quarter, increasing further in the fourth quarter.
-- Customer deposits increased 3 per cent to GBP269.0 billion. Relationship balances (including Lloyds, Halifax, BoS and TSB branded Personal Current Accounts) increased 6 per cent in 2013, ahead of market growth, driven by the effect of our strong product offerings, particularly in the Lloyds Bank brand.
-- Risk-weighted assets decreased by GBP9.8 billion to GBP85.7 billion driven by improving house prices and an improvement in the credit quality of retail assets.
RETAIL (continued)
2013 2012(1) Change
GBPm GBPm %
Net interest income 7,536 7,195 5
Other income 1,410 1,462 (4)
------- -------
Total underlying income 8,946 8,657 3
Total costs (4,096) (4,199) 2
Impairment (1,101) (1,270) 13
------- -------
Underlying profit 3,749 3,188 18
------- -------
Banking net interest margin 2.23% 2.08% 15bp
Asset quality ratio 0.32% 0.36% (4)bp
Return on risk-weighted assets 4.11% 3.21% 90bp
At At
31 Dec 31 Dec
Key balance sheet items 2013 2012 Change
GBPbn GBPbn %
Loans and advances to customers(2) 341.9 343.3 -
Customer deposits(3) 269.0 260.8 3
------- -------
Total customer balances 610.9 604.1 1
------- -------
Risk-weighted assets 85.7 95.5 (10)
Core Non-core
------------------------ --------------------
2013 2012(1) Change 2013 2012 Change
GBPm GBPm % GBPm GBPm %
Net interest income 7,525 7,163 5 11 32 (66)
Other income 1,400 1,446 (3) 10 16 (38)
------- ------- ----- -----
Total underlying income 8,925 8,609 4 21 48 (56)
Total costs (4,092) (4,193) 2 (4) (6) 33
Impairment (1,059) (1,192) 11 (42) (78) 46
------- ------- ----- -----
Underlying profit (loss) 3,774 3,224 17 (25) (36) 31
------- ------- ----- -----
Banking net interest
margin 2.40% 2.25% 15bp 0.07% 0.12% (5)bp
Asset quality ratio 0.33% 0.37% (4)bp 0.17% 0.29% (12)bp
Return on risk-weighted
assets 4.55% 3.60% 95bp
At At At At
31 Dec 31 Dec 31 Dec 31 Dec
Key balance sheet items 2013 2012 Change 2013 2012 Change
GBPbn GBPbn % GBPbn GBPbn %
Loans and advances to
customers(2) 318.2 317.3 - 23.7 26.0 (9)
Customer deposits(3) 269.0 260.8 3 - - -
------- ------- ------- -------
Total customer balances 587.2 578.1 2 23.7 26.0 (9)
------- ------- ------- -------
Total non-core assets 23.7 26.0 (9)
Risk-weighted assets 78.8 86.6 (9) 6.9 8.9 (22)
(1) Restated.
(2) Excludes reverse repos.
(3) Excludes repos.
COMMERCIAL BANKING
Progress against strategic initiatives
-- Continue to execute our strategy to be the best bank for clients.
-- Reshaped our Small and Medium-sized Enterprises (SME) and Mid Markets segments to better serve client needs and improved relationship returns in Global Corporates and Financial Institutions through our continued focus on capital optimisation.
-- Strengthened the balance sheet and funding position: increasing the volume and quality of deposits within Transaction Banking; and de-risking the balance sheet by reducing non-core assets by 50 per cent and risk-weighted assets by 59 per cent, particularly in Corporate Real Estate and European exposures.
-- Continued to invest in our core infrastructure, with ongoing benefits from the Simplification programme and tight cost management enabling significant upgrades to deliver scalability and functionality in our Transaction Banking and Markets businesses.
-- Simplified our geographic footprint by exiting Spain and Australia as we focus on our UK and UK-linked clients, in addition to improving service delivery to frontline staff and end-to-end client support by streamlining infrastructure
and processes.
-- Played a prominent role in supporting the UK economywhilst maintaining a prudent risk appetite: net growth in SME lending of 6 per cent in the last 12 months, against market contraction of 3 per cent; 80 per cent acceptance rate on SME loan and overdraft applications; supported approximately 120,000 business start-ups; committed over GBP36 billion to UK customers through Funding for Lending since the start of the scheme; committed over GBP1.3 billion to UK manufacturing in the year to end September 2013, ahead of target; and helped clients access GBP8 billion of
non-bank lending.
-- Played a leading role in the development of the UK retail bond market, becoming a market maker on the London Stock Exchange for retail bond investors, providing the market with continuous pricing in bonds and gilts.
-- Awarded Business Bank of the Year at the FD's Excellence Awards for the ninth year in a row.
Financial performance
-- Returned to profitability with underlying profit of GBP1,575 million driven by the significant reduction in impairments as a result of lower charges across the core and non-core portfolios, increased core income partially offset by lower
non-core income from our capital accretive asset reduction strategy.
-- Core underlying income grew by 5 per cent to GBP4,924 million driven by SME, Mid Markets and Financial Institutions underpinned by strong performances in Transaction Banking and LDC and a resilient performance in Financial Markets and Capital Markets products. Income continues to be well balanced across the four client segments.
-- Core underlying profit increased by 25 per cent to GBP2,193 million due to increased income and lower impairment charges. Core return on risk-weighted assets increased by 38 basis points to 1.74 per cent.
-- Core net interest margin increased 31 basis points through disciplined pricing of new business, in addition to reduced funding costs driven by increased high quality deposits which contributed to a reduction in the Group's requirement for wholesale funding.
-- Core asset quality ratio improved 28 basis points reflecting better quality origination with the low interest rate environment helping to maintain defaults at a lower level. Non-core asset quality ratio decreased 196 basis points reflecting disciplined management and deleveraging of the portfolio.
Balance sheet
-- Core lending increased by 7 per cent driven by a 6 per cent increase in SME, and a strong performance in Mid Markets and Global Corporates resulting in an 8 per cent increase in Other Commercial Banking. This has been achieved whilst reducing risk-weighted assets resulting in improved capital efficiency.
-- Core customer deposits increased by 13 per cent, with increases in all client segments and growth in high quality deposits reflecting the strength of the customer franchise.
-- Core risk-weighted assets decreased 4 per cent as a result of selective participation, specifically in Global Corporates, in addition to active portfolio management across all client segments to reduce risk-weighted assets in the lending and Financial Markets businesses.
-- Non-core loans and advances to customers decreased by GBP15.8 billion, as a result of the Group's capital accretive asset reduction strategy.
COMMERCIAL BANKING (continued)
2013 2012(1) Change
GBPm GBPm %
Net interest income 2,426 2,206 10
Other income 2,708 2,932 (8)
------- -------
Total underlying income 5,134 5,138 -
Total costs (2,392) (2,516) 5
Impairment (1,167) (2,946) 60
------- -------
Underlying profit (loss) 1,575 (324)
------- -------
Banking net interest margin 1.95% 1.58% 37bp
Asset quality ratio 0.83% 1.85% (102)bp
Return on risk-weighted assets 1.04% (0.18)% 122bp
At At
31 Dec 31 Dec
Key balance sheet items 2013 2012 Change
GBPbn GBPbn %
Loans and advances to customers(2) 126.4 134.7 (6)
Debt securities and available-for-sale
financial assets 4.1 9.5 (57)
------- -------
130.5 144.2 (10)
------- -------
Customer deposits(3) 123.5 109.7 13
Risk-weighted assets 138.5 165.2 (16)
Core Non-core
------------------------ -----------------------
2013 2012(1) Change 2013 2012 Change
GBPm GBPm % GBPm GBPm %
Net interest income 2,444 2,242 9 (18) (36) 50
Other income 2,480 2,442 2 228 490 (53)
------- ------- ----- -------
Total underlying income 4,924 4,684 5 210 454 (54)
Total costs (2,307) (2,232) (3) (85) (284) 70
Impairment (424) (704) 40 (743) (2,242) 67
------- ------- ----- -------
Underlying profit (loss) 2,193 1,748 25 (618) (2,072) 70
------- ------- ----- -------
Banking net interest
margin 2.53% 2.22% 31bp 0.14% 0.35% (21)bp
Asset quality ratio 0.39% 0.67% (28)bp 2.32% 4.28% (196)bp
Return on risk-weighted
assets 1.74% 1.36% 38bp
At At At At
31 Dec 31 Dec 31 Dec 31 Dec
Key balance sheet items 2013 2012 Change 2013 2012 Change
GBPbn GBPbn % GBPbn GBPbn %
SME(4) 28.2 26.6 6
Other(5) 81.3 75.4 8
------- -------
Loans and advances to
customers(2) 109.5 102.0 7 16.9 32.7 (48)
Customer deposits(3) 121.0 107.2 13 2.5 2.5 -
------- ------- ------- -------
Total customer balances 230.5 209.2 10 19.4 35.2 (45)
------- ------- ------- -------
Total non-core assets 21.3 43.0 (50)
Risk-weighted assets 123.3 127.8 (4) 15.2 37.4 (59)
(1) Restated.
(2) Excludes reverse repos.
(3) Excludes repos.
(4) SME comprises clients with turnover of up to GBP25 million in
line with lending data supplied by the Bank of England.
(5) Includes Mid Markets, Global Corporates, Financial Institutions
and Other.
WEALTH, ASSET FINANCE AND INTERNATIONAL
Progress against strategic initiatives
-- International presence reduced to nine countries, achieving our target of fewer than 10 by the end of 2014.
-- Wealth improved client service and accessibility through a new Private Banking Client Centre and the roll out of a new point of sale system.
-- Asset Finance continued to invest in infrastructure and growth initiatives, resulting in 3.2 per cent fleet growth for Lex Autolease and a 28.6 per cent increase in new business volumes for Black Horse motor finance.
-- Reinforced the focus on our banking businesses through the announced sale of Scottish Widows Investment Partnership and the sales of shares in St. James's Place.
-- Total cost reductions of 13 per cent driven by simplification initiatives and disposals enabled reinvestment for future growth opportunities.
Financial performance
-- Losses reduced by 95 per cent to GBP42 million driven by lower impairments in non-core, mainly in Ireland, and strong profitable growth in the core business.
-- Core underlying profits increased by 38 per cent to GBP632 million (86 per cent excluding St. James's Place) driven by strong income growth in Wealth and Asset Finance, and cost savings.
-- Core return on risk-weighted assets increased from 5.07 per cent to 6.67 per cent, largely as a result of repricing of liabilities.
-- Net interest income in the core business increased by 84 per cent driven by strong and improving margins in Wealth and in the Online Deposits businesses within Asset Finance, and by growth in Black Horse motor finance volumes.
-- Core margin improved by 301 basis points from 5.90 per cent to 8.91 per cent driven by deposit pricing.
-- Core other income (excluding St. James's Place and other disposals from the International portfolio) was broadly flat with growth in Asset Finance and new Wealth revenue streams offset by a reduction in trail income following implementation of the Retail Distribution Review.
-- Total cost reductions of 13 per cent (8 per cent excluding St. James's Place). Savings from the run-down of non-core businesses, from simplification of the organisational structure in both Wealth and Asset Finance, and optimisation of our direct channel customer service in Wealth, enabled investment in building our customer propositions in
UK Wealth and Asset Finance.
-- Impairment charges reduced by GBP750 million to GBP730 million, including a reduction of GBP637 million in the Irish portfolio.
Balance sheet
-- Core loans and advances to customers increased by 23 per cent driven mainly by Asset Finance as a result of continued growth in UK motor finance business.
-- Non-core assets reduced by 37 per cent following the sale of our Australian Asset Finance and Spanish retail businesses, and other reductions in our non-core portfolio mainly within Ireland.
-- Customer deposits reduced by 12 per cent, driven byreductions in our international footprint within Wealth, and attrition in customer balances within Online Deposits, mainly driven by deposit repricing.
-- Risk-weighted assets reduced by 28 per cent driven by sales and repayments of non-core assets within Asset Finance and Ireland.
-- Funds under management (excluding St. James's Place and other disposals from the International portfolio) have grown by 2 per cent largely as a result of stronger equity markets.
WEALTH, ASSET FINANCE AND INTERNATIONAL (continued)
Excluding St. James's
Place
-------------------------
2013 2012(1) Change 2013 2012(1) Change
GBPm GBPm % GBPm GBPm %
Net interest income 870 799 9 869 795 9
Other income 1,809 2,043 (11) 1,688 1,718 (2)
------- ------- ------- -------
Total underlying income 2,679 2,842 (6) 2,557 2,513 2
Total costs (1,991) (2,291) 13 (1,947) (2,123) 8
Impairment (730) (1,480) 51 (730) (1,480) 51
------- ------- ------- -------
Underlying loss (42) (929) 95 (120) (1,090) 89
------- ------- ------- -------
Underlying profit (loss) by
business:
Wealth 338 302 12 260 141 84
Asset Finance 505 322 57 505 322 57
International (885) (1,553) 43 (885) (1,553) 43
------- ------- ------- -------
(42) (929) 95 (120) (1,090) 89
------- ------- ------- -------
Banking net interest margin 2.20% 1.65% 55bp 2.20% 1.65% 55bp
Asset quality ratio 1.79% 3.12% (133)bp 1.79% 3.12% (133)bp
Return on risk-weighted assets (0.13)% (2.31)% 218bp (0.38)% (2.71)% (233)bp
At 31 At 31
Dec Dec
Key balance sheet items 2013 2012 Change
GBPbn GBPbn %
Loans and advances to customers(2) 24.2 33.4 (28)
Customer deposits(2) 45.8 51.9 (12)
Operating lease assets 2.8 2.8
----- -----
Total customer balances 72.8 88.1 (17)
----- -----
Risk-weighted assets 25.9 36.2 (28)
Core Non-core
------------------------ -----------------------
2013 2012(1) Change 2013 2012 Change
GBPm GBPm % GBPm GBPm %
Net interest income 574 312 84 296 487 (39)
Other income 1,748 1,964 (11) 61 79 (23)
------- ------- ----- -------
Total underlying income 2,322 2,276 2 357 566 (37)
Total costs (1,658) (1,795) 8 (333) (496) 33
Impairment (32) (22) (45) (698) (1,458) 52
------- ------- ----- -------
Underlying profit (loss) 632 459 38 (674) (1,388) (51)
------- ------- ----- -------
Underlying profit excluding
St. James's Place(3) 554 298 86
Banking net interest margin 8.91% 5.90% 301bp 0.92% 1.13% (21)bp
Asset quality ratio 0.50% 0.45% 5bp 2.03% 3.42% (139)bp
Return on risk-weighted assets 6.67% 5.07% 160bp
At At At At
31 Dec 31 Dec 31 Dec 31 Dec
Key balance sheet items 2013 2012 Change 2013 2012 Change
GBPbn GBPbn % GBPbn GBPbn %
Loans and advances to customers(2) 6.5 5.3 23 17.7 28.1 (37)
Customer deposits(2) 45.6 51.0 (11) 0.2 0.9 (78)
Operating lease assets 2.8 2.7 4 - 0.1
------- ------- ------- -------
Total customer balances 54.9 59.0 (7) 17.9 29.1 (38)
------- ------- ------- -------
Total non-core assets 18.2 28.9 (37)
Risk-weighted assets 9.0 9.6 (6) 16.9 26.6 (36)
Funds under management 151.8 188.6 (20) - 0.5
(1) Restated.
(2) Excludes reverse repos on loans and advances and excluding repos
on deposits.
(3) The gain relating to the sales of shares in St. James's Place
is included in Central items.
INSURANCE
Progress against strategic initiatives
-- Insurance is a core part of Lloyds Banking Group and has delivered underlying profits in excess of GBP1 billion for each of the last five years, enabling the payment of a total of GBP5.1 billion of dividends to the Group since 2009.
-- The Insurance business is focused on four key markets: Pensions, Protection, Annuities and Home Insurance, where we believe it can leverage its position as part of the Group with over 30 million retail customers, rich customer transaction data, centres of best practice and top quality brands.
-- In Pensions, where we have over 1 million individual customers and a significant number of Corporate customers representing more than 1 million employees, we have so far supported almost 300 major employers, representing about 60,000 employees, through auto enrolment, including many of the 17 per cent of FTSE 350 companies
who have their corporate pension arrangements with Scottish Widows, and we expect this to increase significantly
in 2014.
-- In Protection, we continued to progress development of our intermediary proposition, leveraging our platform and capabilities to extend this to our wealthier customers.
-- In Annuities, we began the delivery of our enhanced annuity proposition, including extending this offering into the intermediary channel and continued to support our annuity strategy with the acquisition of attractive, higher yielding assets to match long duration liabilities.
-- In Home Insurance, we invested in our proposition to improve customer focus, for instance the introduction of a dedicated claims advisor to each claimant has resulted in significantly faster claims settlement.
-- We increased the focus on our UK business following the agreed sale of our German life insurance business Heidelberger Leben.
-- Following the agreed sale of Scottish Widows Investment Partnership to Aberdeen Asset Management we look forward to the long term strategic relationship that we will enter into with Aberdeen and the potential benefits for our customers.
-- Capitalising on one of the most recognised brands in our market sector, we relaunched the Scottish Widows brand in February 2014, demonstrating our continued commitment to being a leader in the life planning and retirement market.
Financial performance
-- Underlying profit down 2 per cent to GBP1,090 million, due to changes in intra group commission arrangements and the continued run-off legacy creditor books within General Insurance, net of lower costs and increased profit in UK Life and Pensions existing business reflecting the net benefit from a number of assumption changes. Return on equity up from 12 per cent to 13 per cent.
-- Generated GBP692 million of operating cash net of GBP285 million of cash invested in writing new business.
-- Costs improved by 8 per cent, reflecting the benefits of simplifying our business model and processes.
-- IFRS new business margin reduced to 2.6 per cent due to changes in the basis of taxation of life protection business.
-- Total UK LP&I sales down 1 per cent to GBP9,934 million primarily due to the Group's decision to stop providing investment advice to retail customers with savings below GBP100,000. Corporate pensions grew by 21 per cent, reflecting the strength of our proposition and the conversion of pipeline generated in the run up to implementation of the Retail Distribution Review.
-- General Insurance Gross Written Premiums down by 8 per cent to GBP1,307 million reflecting the effect of the closed creditor book and as a result of our focus on value rather than volume on the home insurance portfolio.
Capital
-- The strong underlying profitability and capitalisation of the Insurance business has enabled us to remit GBP2.2 billion of dividends to the Group during 2013 whilst maintaining a strong capital base.
-- The estimated capital surplus for Pillar 1 is GBP2.9 billion (Scottish Widows plc, GBP3.9 billion in 2012) and for IGD is GBP2.7 billion (Insurance Group, GBP3.7 billion in 2012) with the decrease reflecting dividends paid during the year.
INSURANCE (continued)
2013 2012(1) Change
GBPm GBPm %
Net interest income (103) (78) (32)
Other income 2,236 2,294 (3)
Insurance claims (356) (365) 2
----- -------
Total underlying income 1,777 1,851 (4)
Total costs (687) (744) 8
-----
Underlying profit 1,090 1,107 (2)
----- -------
Operating cash generation 692 849 (18)
UK Life IFRS new business margin 2.6% 3.2% (60)bp
UK Life, pensions and investment sales
(PVNBP) 9,934 10,005 (1)
General Insurance total GWP 1,307 1,419 (8)
General Insurance combined ratio 77% 72% 5pp
Return on equity(2) 13% 12% 1pp
(1) Restated.
(2) 'Return on Equity' is the underlying profit less tax at the prevailing
UK Corporation tax rate divided by the average amount of the Group's
equity attributable to the Insurance business.
Profit by product group
2013 2012
-------------------------------------------------------------- -------
Pensions Protection General
& investments & annuities Insurance Other(1) Total Total
GBPm GBPm GBPm GBPm GBPm GBPm
New business income 276 139 - 16 431 519
Existing business income 599 132 - 92 823 791
Assumption changes and
experience variances (158) 302 - (78) 66 (31)
General Insurance income
net of claims - - 457 - 457 572
-------------- ------------ ----------- ---------- ------- -------
Total underlying income 717 573 457 30 1,777 1,851
Total costs (360) (128) (160) (39) (687) (744)
-------------- ------------ ----------- ---------- ------- -------
Underlying profit (loss)
2013 357 445 297 (9) 1,090 1,107
-------------- ------------ ----------- ---------- ------- -------
Underlying profit 2012(2) 404 289 409 5 1,107
(1) 'Other' includes the results of the European business in addition
to income from return on free assets, interest expense and certain
provisions.
(2) Full 2012 comparator tables for the profit and cash disclosures
can be found on the Lloyds Banking Group investor site.
New business income reduced by GBP88 million to GBP431 million driven by reduced protection and annuities new business income following changes to the basis of taxation on the life protection business in January 2013. Pensions and investments new business income increased slightly with a strong performance in corporate pensions being largely offset by reduced investments volumes following the Group's decision to stop providing investment advice to retail customers with savings below GBP100,000.
Existing business income increased by GBP32 million largely due to increased income from protection and annuities which benefited from the increased returns on higher yielding assets. Pensions and investments existing business income increased slightly with increased income in pensions being largely offset by reduced income on the declining savings and investments portfolio.
INSURANCE (continued)
Underlying profit in the protection and annuities business included a benefit of GBP302 million largely as a result of changes to long-term mortality and investment return assumptions which included the benefits of investing in higher yielding assets to match long duration liabilities. This was partly offset by a charge of GBP158 million in the pensions and investments business driven primarily by a revision of pensions lapse assumptions and allowance for the impact of the Office of Fair Trading review on fairness of legacy pension charges.
General Insurance income reduced by GBP115 million to GBP457 million primarily due to a GBP77 million impact of a revised commission arrangement with Retail on the home insurance portfolio in addition to the continued run off of legacy books.
Operating cash generation
In line with emerging industry practice we have introduced an operating cash generation reporting metric. Operating cash is used to fund new business generating future cash, to pay dividends to Group, or is retained within the business to provide security for policyholders and achieve our strategic objectives. For the majority of products writing new business results in an outflow of cash for new business origination and set up costs (including commission). This cash outflow is recouped in subsequent years. However some products, where the policyholder's initial investment covers the cost of setting up the policy, do not require new business funding.
Operating cash generation is derived from underlying profit by removing the effect of movements in intangible
(non-cash) items and assumption changes. Intangible items include the value of in-force life business, deferred acquisition costs and deferred income reserves.
2013 2012
---------------------------------------------------------- -------
Pensions Protection General
& investments & annuities Insurance Other Total Total
GBPm GBPm GBPm GBPm GBPm GBPm
Cash invested in
new business (261) (3) - (21) (285) (264)
Cash generated from
existing business 485 139 - 56 680 704
Cash generated from
General Insurance - - 374 - 374 409
Change in intra group
commission terms - - (77) - (77) -
-------------- ------------ ---------- ------- ------- -------
Operating cash generation 224 136 297 35 692 849
Intangibles and other
adjustments 133 309 - (44) 398 258
-------------- ------------ ---------- ------- ------- -------
Underlying profit
(loss) before tax 357 445 297 (9) 1,090 1,107
-------------- ------------ ---------- ------- ------- -------
Operating cash generation
2012 223 184 409 33
The Insurance business generated GBP692 million of cash in 2013, GBP157 million lower than the prior year. The reduction was due to the change in intra group commission arrangements, the run-off of the legacy creditor book, and a slight increase in cash invested in new business, largely due to lower protection new business income.
The increase in intangibles is driven by the beneficial impact of assumption changes.
GROUP OPERATIONS
2013 2012(1)
GBPm GBPm
Total underlying income 6 30
Direct costs:
------- -------
Information technology (1,172) (1,171)
Operations (825) (822)
Property (876) (892)
Support functions (92) (93)
------- -------
(2,965) (2,978)
------- -------
Result before recharges to divisions (2,959) (2,948)
Total net recharges to divisions 2,902 2,897
------- -------
Underlying loss (57) (51)
------- -------
(1) 2012 comparative figures have been amended to reflect the effect
of the continuing consolidation of operations across the Group.
To ensure a fair comparison of the 2013 performance, 2012 direct
costs have been restated with an equivalent offsetting increase
in recharges to divisions.
-- Group Operations supports the Group by providing high quality services and delivering investment project capability through Information Technology (IT), Operations (including Customer Service and Global Payments) as well as Property and Sourcing. Achieving excellent service availability and high standards is a key part of our strategy to be the best bank for customers.
-- Incremental cost savings of 6 per cent have been achieved through Simplification and tight cost control actions such as sourcing, the centralisation, automation and re-engineering of end-to-end processes, and consolidation and rationalisation of property and IT. These savings are offset by higher costs of supplying investment projects and the impact of regulatory costs and inflation.
-- Information Technology savings were offset by increased costs from delivering Group Strategic Initiatives, such as Transaction Banking Transformation and Digital Transformation, which generate income and cost benefits in other Divisions.
-- Operations costs increased slightly from 2012 to 2013 with enhancements to our customer services processes and regulatory and compliance activities, in areas such as Global Payments, offset by Simplification savings. This includes delivering Industry Accounts Switchers, Global Anti Money Laundering and Foreign Account Tax Compliance Act projects serving the rest of the Group.
-- Group Property costs decreased by 2 per cent as we continued to consolidate the Group's property portfolio with savings offsetting the costs of rebranding the Branch network.
-- We continue to streamline our internal operations and have reduced the number of suppliers by a further 1,467 this year, bringing the total down from over 18,000 at the start of Simplification to 9,066, well ahead of our original target of 10,000 by the end of 2014.
CENTRAL ITEMS
2013 2012
GBPm GBPm
Total underlying income (expense) 263 (132)
Total costs (406) (293)
Impairment (6) (1)
----- -----
Underlying loss (149) (426)
----- -----
-- Central items include income and expenditure not recharged to divisions, including the costs of certain central and head office functions.
-- Total underlying income in 2013 includes the GBP540 million gain on the sales of shares in St. James's Place.
-- Total costs in 2013 include the bank levy of GBP238 million (2012: GBP179 million).
.
ADDITIONAL INFORMATION
1. Reconciliation between statutory and underlying basis results
The tables below set out the reconciliation from the statutory results to the underlying basis results, the principles of which are set out on the inside front cover.
Removal of:
---------------------------------------------------------------
Acquisition Volatility
Lloyds related arising Legal
Banking and in Insurance and
Group other insurance gross regulatory Fair value Underlying
2013 statutory items(1) businesses up provisions(2) unwind basis
GBPm GBPm GBPm GBPm GBPm GBPm GBPm
Net interest
income 7,338 (14) - 2,930 - 631 10,885
Other income,
net of
insurance
claims 11,140 460 (668) (3,074) - 62 7,920
--------------
Total
underlying
income 18,478 446 (668) (144) - 693 18,805
Operating
expenses(3) (15,322) 2,041 - 144 3,455 47 (9,635)
Impairment (2,741) 249 - - - (512) (3,004)
---------- ----------- ----------- --------- -------------- ---------- ----------
Profit (loss) 415 2,736 (668) - 3,455 228 6,166
---------- ----------- ----------- --------- -------------- ---------- ----------
Removal of:
--------------------------------------------------------------
Acquisition Volatility
Lloyds related arising Legal
Banking and in Insurance and
Group other insurance gross regulatory Fair value Underlying
2012 statutory(4) items(5) businesses up(4) provisions(2) unwind basis
GBPm GBPm GBPm GBPm GBPm GBPm GBPm
Net interest
income 7,718 (199) (8) 2,587 - 237 10,335
Other income,
net of
insurance
claims 12,799 (1,691) (304) (2,760) 50 (43) 8,051
Total
underlying
income 20,517 (1,890) (312) (173) 50 194 18,386
Operating
expenses(3) (15,974) 1,478 - 173 4,175 24 (10,124)
Impairment (5,149) 320 - - - (868) (5,697)
------------ ----------- ----------- --------- ------------- ---------- ----------
Profit (loss) (606) (92) (312) - 4,225 (650) 2,565
------------ ----------- ----------- --------- ------------- ---------- ----------
(1) Comprises the effects of asset sales (gain of GBP100 million),
volatile items (loss of GBP678 million), liability management (loss
of GBP142 million), Simplification costs related to severance,
IT and business costs of implementation (GBP830 million), EC mandated
retail business disposal costs (GBP687 million), the past service
pensions charge (GBP104 million) and the amortisation of purchased
intangibles (GBP395 million).
(2) Comprises the payment protection insurance provision of GBP3,050
million (2012: GBP3,575 million) and other regulatory provisions
of GBP405 million (2012: GBP650 million).
(3) On an underlying basis, this is described as total costs.
(4) Restated to reflect the implementation of IAS 19 and IFRS 10. See
page 123.
(5) Comprises the effects of asset sales (gain of GBP2,547 million),
volatile items (loss of GBP748 million), liability management (loss
of GBP229 million), Simplification costs (GBP676 million), EC mandated
retail business disposal costs (GBP570 million), the past service
pensions credit (GBP250 million) and the amortisation of purchased
intangibles (GBP482 million).
ADDITIONAL INFORMATION (continued)
2. Banking net interest margin
Banking net interest margin is calculated by dividing banking net interest income by average interest-earning banking assets. A reconciliation of banking net interest income to Group net interest income showing the items that are excluded in determining banking net interest income follows:
2013 2012
GBPm GBPm
Banking net interest income - underlying basis 10,841 10,480
Insurance division (103) (78)
Other net interest income (including trading
activity) 147 (67)
------- -------
Group net interest income - underlying basis 10,885 10,335
Fair value unwind (631) (237)
Banking volatility and liability management gains 14 199
Insurance gross up (2,930) (2,587)
Volatility arising in insurance businesses - 8
------- -------
Group net interest income - statutory 7,338 7,718
------- -------
Average interest-earning banking assets are calculated gross of related impairment allowances, and relate solely to customer and product balances in the banking businesses on which interest is earned or paid.
3. Volatility arising in insurance businesses
The Group's statutory result before tax is affected by insurance volatility caused by movements in financial markets, and policyholder interests volatility, which primarily reflects the gross up of policyholder tax included in the Group tax charge.
In 2013 the Group's statutory result before tax included positive insurance and policyholder interests volatility totalling GBP668 million compared to positive volatility of GBP312 million in 2012.
Volatility comprises the following:
2013 2012
GBPm GBPm
Insurance volatility 218 189
Policyholder interests volatility(1) 564 143
----- ----
Total volatility 782 332
Insurance hedging arrangements (114) (20)
Total 668 312
----- ----
(1) Includes volatility relating to the Group's interest in St. James's
Place.
Insurance volatility
The Group's Insurance business has policyholder liabilities that are supported by substantial holdings of investments, including equities, property and fixed interest investments, all of which are subject to variations in their value. The value of the liabilities does not move exactly in line with changes in the value of the investments, yet IFRS requires that the changes in both the value of the liabilities and investments be reflected within the income statement. As these investments are substantial and movements in their value can have a significant impact on the profitability of the Group, management believes that it is appropriate to disclose the division's results on the basis of an expected return in addition to results based on the actual return.
ADDITIONAL INFORMATION (continued)
3. Volatility arising in insurance businesses(continued)
The expected gross investment returns used to determine the normalised profit of the business, which are based on prevailing market rates and published research into historical investment return differentials, are set out below:
United Kingdom 2013 2012
% %
Investments backing annuity liabilities 3.83 3.89
Equities and property 5.58 5.48
UK Government bonds 2.58 2.48
Corporate bonds 3.18 3.08
A review of investment strategy in the Group's Insurance business has resulted in investment being made in a wider range of assets. Expected investment returns in 2013 include appropriate returns for these assets. The 2013 rates also reflect the move to swap rates as the basis for calculations.
The impact on the results due to the actual return on these investments differing from the expected return (based upon economic assumptions made at the beginning of the year, adjusted for significant changes in asset mix) is included within insurance volatility. Changes in market variables also affect the realistic valuation of the guarantees and options embedded within the with-profits funds, the value of the in-force business and the value of shareholders' funds.
The positive insurance volatility during 2013 in the Insurance division was GBP218 million, primarily reflecting the favourable performance of equity investments in the period relative to the expected return. This has been partially offset by an increase in the long-term level of market implied inflation and lower cash returns compared to long-term expectations.
Policyholder interests volatility
The application of accounting standards results in the introduction of other sources of significant volatility into the pre-tax profits of the life, pensions and investments business. In order to provide a clearer representation of the performance of the business, and consistent with the way in which it is managed, adjustments are made to remove this volatility from underlying profits. The effect of these adjustments is separately disclosed as policyholder interests volatility.
The most significant of these additional sources of volatility is policyholder tax. Accounting standards require that tax on policyholder investment returns should be included in the Group's tax charge rather than being offset against the related income. The result is, therefore, to either increase or decrease profit before tax with a related change in the tax charge. Timing and measurement differences exist between provisions for tax and charges made to policyholders. Consistent with the normalised approach taken in respect of insurance volatility, differences in the expected levels of the policyholder tax provision and policyholder charges are adjusted through policyholder interests volatility.
In 2013, the statutory results before tax included a credit to other income which relates to policyholder interests volatility totalling GBP564 million (2012: GBP143 million) relating to the rise in equity markets in the period.
Insurance hedging arrangements
To protect against deterioration in equity market conditions and the consequent negative impact on the value of in-force business on the Group balance sheet, the Group purchased put option contracts in 2012 financed by selling some upside potential from equity market movements. These expired in 2013 and the charge booked in 2013 on these contracts was GBP9 million. New protection was acquired in 2013 to replace the expired contracts. On a mark-to-market valuation basis a loss of GBP105 million was recognised in relation to the new contracts in 2013.
ADDITIONAL INFORMATION (continued)
4. Number of employees (full-time equivalent)
2013 2012
Retail 40,276 41,460
Commercial Banking 7,718 8,051
Wealth, Asset Finance and International 6,960 9,131
Insurance 2,373 2,293
Group Operations 21,602 23,666
Central items 12,386 12,490
------- -------
91,315 97,091
Agency staff (full-time equivalent) (2,338) (4,303)
------- -------
Total number of employees (full-time equivalent) 88,977 92,788
------- -------
5. Remuneration
As part of the Group's goal to be the Best Bank for Customers, we reward our colleagues in a way that recognises the very highest expectations in respect of conduct and customer treatment and we continue to be mindful of both the economic environment and views of our stakeholders as we manage our fixed and variable remuneration costs.
We continue to forge strong links between performance, risk management and reward. Sound risk management underpins our remuneration policies and practices, manifested through our use of economic profit, amongst other metrics, to measure performance and in the determination of remuneration levels.
The Group's bonus pool has been determined by reference to risk adjusted performance, affordability and the views of key stakeholders. Material adjustments have been made to the pool in 2013 (as in 2012) to reflect the impacts of legacy items. The bonus pool as a percentage of pre-bonus underlying profit before tax has reduced from 12 per cent in 2012 to 6 per cent.
The Long Term Incentive Plan (LTIP) remains a core part of our reward strategy to ensure we deliver strong and sustainable returns for shareholders and align with the Group's strategic direction and its goals over the medium term.
Bonus awards are 100 per cent deferred for Executive Directors and they are required to retain any shares vesting from LTIP awards made since 2012 for a further two years (after deductions for tax and national insurance). For other employees, cash bonus awards are limited to GBP2,000, with any bonus over GBP2,000 subject to share based deferral and performance adjustment.
A summary of our approach to variable remuneration in 2013 is shown below:
-- Discretionary annual bonus pool of GBP395 million (2012: GBP365 million) representing 6 per cent of pre-bonus underlying profit before tax (2012: 12 per cent), with underlying profit before tax increasing 140 per cent.
-- Annual performance award to Group Chief Executive of GBP1.7 million in shares, subject to additional performance conditions and deferred until 2019.
-- Total bonus as a percentage of underlying revenues is approximately 2 per cent, in line with 2012 levels.
-- Approximately 78 per cent of the total Group bonus pool is deferred into shares.
RISK MANAGEMENT
Page
Principal risks and uncertainties 40
Credit risk 40
Conduct risk 40
Market risk 40
Operational risk 40
Funding and liquidity 41
Capital risk 41
Regulatory risk 41
State aid 41
Credit risk portfolio 42
Funding and liquidity management 65
Capital management 70
The income statement numbers in this section are presented on an underlying basis.
PRINCIPAL RISKS AND UNCERTAINTIES
The most significant risks faced by the Group which could impact on the success of delivering against the Group's
long-term strategic objectives together with key mitigating actions are outlined below.
Credit risk
Principal risks
As a provider of credit facilities to personal and commercial customers, together with financial institutions and Sovereigns, any adverse changes in the economic and market environment we operate in, or the credit quality and/or behaviour of our borrowers and counterparties would reduce the value of our assets and increase our write-downs and allowances for impairment losses, adversely impacting profitability.
Mitigating actions
-- Credit policy incorporating prudent lending criteria aligned with the Board approved risk appetite to effectively manage credit risk.
-- Clearly defined levels of authority ensure we lend appropriately and responsibly with separation of origination and sanctioning activities.
-- Robust credit processes and controls including well-established committees to ensure distressed and impaired loans are identified, considered and controlled with independent credit risk assurance.
Conduct risk
Principal risks
As a major financial services provider we face significant conduct risk, including selling products to customers which do not meet their needs; failing to deal with customers' complaints effectively; not meeting customer expectations; and exhibiting behaviours which do not meet market or regulatory standards.
Mitigating actions
-- Customer focused conduct strategy implemented to ensure customers are at the heart of everything we do.
-- Product approval, review process and outcome testing supported by conduct management information.
-- Clearer customer accountabilities for colleagues, including rewards with customer-centric metrics.
Market risk
Principal risks
We face a number of key market risks including interest rate risk across the Banking and Insurance businesses. However, our most significant market risk is from the Defined Benefit Pension Schemes where asset and liability movements impact on our capital position.
Mitigating actions
-- A rates hedging programme is in place to reduce liability risk.
-- Board approved pensions risk appetite covering interest rate, credit spreads and equity risks.
-- Credit assets and alternative assets are being purchased by the schemes as the equities are sold.
-- Stress and scenario testing.
Operational risk
Principal risks
We face a number of key operational risks including fraud losses and failings in our customer processes. The availability, resilience and security of our core IT systems is the most significant.
Mitigating actions
-- Continually review IT system architecture to ensure systems are resilient, readily available for our customers and secure from cyber attack.
PRINCIPAL RISKS AND UNCERTAINTIES (continued)
-- Implement actions from IT resilience review conducted in 2013 to reflect enhanced demands on IT both in terms of customer and regulator expectations.
Funding and liquidity
Principal risks
Our funding and liquidity position is supported by a significant and stable customer deposit base. However, a deterioration in either our or the UK's credit rating or sudden and significant withdrawal of customer deposits could adversely impact our funding and liquidity position.
Mitigating actions
-- Hold a large pool of liquid primary assets to meet cash and collateral outflows.
-- Maintain a further large pool of secondary assets which can be used to access Central Bank liquidity facilities.
-- Stress test the Group's liquidity position against a range of scenarios.
Capital risk
Principal risks
Our future capital position is potentially at risk from adverse financial performance and the introduction of higher capital requirements for distinct risks, sectors or as a consequence of specific UK regulatory requirements. For example in 2013, the PRA introduced significant additional capital requirements on an adjusted basis that major UK banks are required to meet.
Mitigating actions
-- Close monitoring of actual capital ratios to ensure that we comply with current regulatory capital requirements and are well positioned to meet future requirements.
-- Internal stress testing results to evidence sufficient levels of capital adequacy for the Group under various scenarios.
-- We can accumulate additional capital in a variety of ways including raising equity via a rights issue or debt exchange and by raising tier 1 and tier 2 capital.
Regulatory risk
Principal risks
Due to the nature of the industry we operate in we have to comply with a complex and demanding regulatory change agenda. Regulatory initiatives we have been working on in 2013 include CRD IV, Mortgage Market Review, Dodd-Frank and Foreign Account Tax Compliance Act 2010. The sanctions for failing to comply far outweigh the costs of implementation.
Mitigating actions
-- The Legal, Regulatory and Mandatory Change Committee ensures we drive forward activity to develop plans for regulatory changes and tracks progress against those plans.
-- Continued investment in our people, processes and IT systems is enabling us to meet our regulatory commitments.
State aid
Principal risks
HM Treasury currently holds 32.7 per cent of the Group's share capital. We continue to operate without government interference in the day-to-day management decisions, however there is a risk that a change in government priorities could result in the current framework agreement being replaced, leading to interference in the operations of the Group. Failure to meet the EU State aid commitments arising from this government support could lead to sanctions.
Mitigating actions
-- Most EU State aid commitments now met with the divestment of the rebranded (TSB) retail banking business outstanding.
-- Now progressing the divestment of TSB through an Initial Public Offering, subject to regulatory and European Commission approval, to ensure best value for our shareholders and certainty for our customers and colleagues.
-- The divested business, rebranded TSB, has operated as a separate business within Lloyds Banking Group since September 2013.
CREDIT RISK PORTFOLIO
-- Impairment charge decreased by 47 per cent to GBP3,004 million in the year to 31 December 2013, continuing the improvement seen in 2012. The impairment charge has decreased across all divisions.
-- The impairment charge as a percentage of average loans and advances to customers improved to 0.57 per cent compared to 1.02 per cent at 31 December 2012.
-- Impaired loans as a percentage of closing advances reduced to 6.3 per cent at 31 December 2013, from 8.6 per cent at 31 December 2012, driven by improvements in Retail and Commercial Banking and reflecting reductions in both the core and non-core books.
Impairment charge by division
2013 2012 Change
GBPm GBPm %
Retail:
----- -----
Secured 253 377 33
Unsecured 848 893 5
----- -----
1,101 1,270 13
Commercial Banking 1,167 2,946 60
Wealth, Asset Finance and International:
----- -----
Wealth 18 23 22
Ireland 608 1,245 51
Other International 33 76 57
Asset Finance 71 136 48
----- -----
730 1,480 51
Central items 6 1
----- -----
Total impairment charge 3,004 5,697 47
----- -----
Impairment charge as a % of
average advances 0.57% 1.02% (45)bp
Total impairment charge comprises:
2013 2012 Change
GBPm GBPm %
Loans and advances to customers 2,988 5,654 47
Debt securities classified
as loans and receivables 1 15 93
Available-for-sale financial
assets 15 37 59
Other credit risk provisions -- (9)
----- -----
Total impairment charge 3,004 5,697 47
----- -----
CREDIT RISK PORTFOLIO (continued)
2013 2012 Change
GBPm GBPm %
Core impairment charge by division
Retail:
----- -----
Secured 218 304 28
Unsecured 841 888 5
----- -----
1,059 1,192 11
Commercial Banking 424 704 40
Wealth, Asset Finance and International:
----- -----
Wealth 18 23 22
Asset Finance 14 (1)
----- -----
32 22 (45)
Central items 6 1
----- -----
Core impairment charge 1,521 1,919 21
----- -----
Core impairment charge as a % of average
advances 0.35% 0.44% (9)bp
2013 2012 Change
GBPm GBPm %
Non-core impairment charge by division
Retail:
----- -----
Secured 35 73 52
Unsecured 7 5 (40)
----- -----
42 78 46
Commercial Banking 743 2,242 67
Wealth, Asset Finance and International:
----- -----
Ireland 608 1,245 51
Other International 33 76 57
Asset Finance 57 137 58
----- -----
698 1,458 52
----- -----
Non-core impairment charge 1,483 3,778 61
----- -----
Non-core impairment charge as a % of
average advances 1.61% 3.08% (147)bp
CREDIT RISK PORTFOLIO (continued)
Impaired loans and provisions
Impaired Impairment
loans as provision
Loans and % as % of
advances Impaired of closing Impairment impaired
Group to customers loans advances provisions(1) loans(2)
GBPm GBPm % GBPm %
At 31 December 2013
Retail
------------- -------- --------------
Secured 323,107 5,641 1.7 1,472 26.1
Unsecured 21,566 1,546 7.2 578 86.9
------------- -------- --------------
344,673 7,187 2.1 2,050 32.5
Commercial Banking 132,602 14,714 11.1 6,415 43.6
Wealth, Asset Finance
and International
------------- -------- --------------
Wealth 3,218 349 10.8 70 20.1
Ireland 15,374 9,324 60.6 6,718 72.1
Other International 7,146 212 3.0 108 50.9
Asset Finance 5,712 473 8.3 346 73.2
------------- -------- --------------
31,450 10,358 32.9 7,242 69.9
Reverse repos and other
items 2,779 - -
------------- -------- --------------
Total gross lending 511,504 32,259 6.3 15,707 50.1
-------- --------------
Impairment provisions (15,707)
Fair value adjustments(3) (516)
-------------
Total Group 495,281
-------------
At 31 December 2012
Retail
------------- -------- --------------
Secured 323,862 6,321 2.0 1,616 25.6
Unsecured 22,698 1,999 8.8 719 82.6
------------- -------- --------------
346,560 8,320 2.4 2,335 32.5
Commercial Banking 144,770 23,965 16.6 9,984 41.7
Wealth, Asset Finance
and International
------------- -------- --------------
Wealth 4,325 284 6.6 73 25.7
Ireland 19,531 12,501 64.0 8,574 68.6
Other International 9,171 299 3.3 212 70.9
Asset Finance 9,900 924 9.3 594 64.3
------------- -------- --------------
42,927 14,008 32.6 9,453 67.5
Reverse repos and other
items 5,814 - -
------------- -------- --------------
Total gross lending 540,071 46,293 8.6 21,772 48.2
-------- --------------
Impairment provisions (21,772)
Fair value adjustments(3) (1,074)
-------------
Total Group 517,225
-------------
(1) Impairment provisions include collective unimpaired provisions.
(2) Impairment provisions as a percentage of impaired loans are calculated
excluding retail unsecured loans in recoveries
(31 December 2013: GBP881 million, 31 December 2012: GBP1,129
million).
(3) The fair value adjustments relating to loans and advances were
those required to reflect the HBOS assets in the Group's consolidated
financial records at their fair value and took into account both
the expected losses and market liquidity at the date of acquisition.
The unwind relating to future impairment losses requires significant
management judgement to determine its timing which includes an
assessment of whether the losses incurred in the current period
were expected at the date of the acquisition and assessing whether
the remaining losses expected at the date of the acquisition will
still be incurred. The element relating to market liquidity unwinds
to the income statement over the estimated expected lives of the
related assets (until 2014 for wholesale loans and 2018 for retail
loans) although if an asset is written-off or suffers previously
unexpected impairment then this element of the fair value will
no longer be considered a timing difference (liquidity) but permanent
(impairment). The fair value unwind in respect of impairment losses
incurred was GBP512 million for the period ended 31 December 2013
(31 December 2012: GBP868 million). The fair value unwind in respect
of loans and advances is expected to continue to decrease in future
years as fixed-rate periods on mortgages expire, loans are repaid
or written-off, and will reduce to zero over time.
CREDIT RISK PORTFOLIO (continued)
Impaired loans and provisions (continued)
Impaired Impairment
loans as provision
Loans and % as
advances Impaired of closing Impairment % of impaired
Core to customers Loans advances provisions(1) loans(2)
GBPm GBPm % GBPm %
At 31 December 2013
Retail
------------- -------- --------------
Secured 299,085 4,327 1.4 1,158 26.8
Unsecured 21,435 1,492 7.0 576 87.1
------------- -------- --------------
320,520 5,819 1.8 1,734 34.8
Commercial Banking 111,883 5,131 4.6 2,441 47.6
Wealth, Asset Finance
and International
------------- -------- --------------
Wealth 3,218 349 10.8 70 20.1
Asset Finance 3,392 57 1.7 29 50.9
------------- -------- --------------
6,610 406 6.1 99 24.4
Reverse repos and other
items 2,779 - -
------------- -------- --------------
Total core gross lending 441,792 11,356 2.6 4,274 40.6
-------- --------------
Impairment provisions (4,274)
Fair value adjustments (552)
-------------
Total core 436,966
-------------
At 31 December 2012
Retail
------------- -------- --------------
Secured 297,902 4,793 1.6 1,251 26.1
Unsecured 22,156 1,900 8.6 706 82.8
------------- -------- --------------
320,058 6,693 2.1 1,957 34.7
Commercial Banking 104,867 5,907 5.6 2,866 48.5
Wealth, Asset Finance
and International
------------- -------- --------------
Wealth 4,325 284 6.6 73 25.7
Asset Finance 1,090 67 6.1 12 17.9
------------- -------- --------------
5,415 351 6.5 85 24.2
Reverse repos and other
items 5,814 - -
------------- -------- --------------
Total core gross lending 436,154 12,951 3.0 4,908 41.2
-------- --------------
Impairment provisions (4,908)
Fair value adjustments (778)
-------------
Total core 430,468
-------------
(1) Impairment provisions include collective unimpaired provisions.
(2) Impairment provisions as a percentage of impaired loans are calculated
excluding retail unsecured loans in recoveries (31 December 2013:
GBP831 million, 31 December 2012: GBP1,047 million).
CREDIT RISK PORTFOLIO (continued)
Impaired loans and provisions (continued)
Impaired Impairment
loans as provision
Loans and % as % of
advances Impaired of closing Impairment impaired
Non-core to customers loans advances provisions(1) loans(2)
GBPm GBPm % GBPm %
At 31 December 2013
Retail
------------- -------- --------------
Secured 24,022 1,314 5.5 314 23.9
Unsecured 131 54 41.2 2 50.0
------------- -------- --------------
24,153 1,368 5.7 316 24.0
Commercial Banking
------------- -------- --------------
Corporate Real Estate and
other corporate(3) 11,571 8,131 70.3 3,320 40.8
Specialist Finance(4) 9,017 1,368 15.2 565 41.3
Other 131 84 64.1 89
------------- -------- --------------
20,719 9,583 46.3 3,974 41.5
Wealth, Asset Finance and
International
------------- -------- --------------
Ireland 15,374 9,324 60.6 6,718 72.1
Other International 7,146 212 3.0 108 50.9
Asset Finance 2,320 416 17.9 317 76.2
------------- -------- --------------
24,840 9,952 40.1 7,143 71.8
Reverse repos and other
items - -
------------- -------- --------------
Total non-core gross lending 69,712 20,903 30.0 11,433 54.8
-------- --------------
Impairment provisions (11,433)
Fair value adjustments 36
-------------
Total non-core 58,315
-------------
At 31 December 2012
Retail
------------- -------- --------------
Secured 25,960 1,528 5.9 365 23.9
Unsecured 542 99 18.3 13 76.5
------------- -------- --------------
26,502 1,627 6.1 378 24.5
Commercial Banking
------------- -------- --------------
Corporate Real Estate and
other corporate(3) 21,777 14,447 66.3 5,411 37.5
Specialist Finance(4) 15,488 2,935 19.0 1,235 42.1
Other 2,638 676 25.6 472 69.8
------------- -------- --------------
39,903 18,058 45.3 7,118 39.4
Wealth, Asset Finance and
International
------------- -------- --------------
Wealth - - -
Ireland 19,531 12,501 64.0 8,574 68.6
Other International 9,171 299 3.3 212 70.9
Asset Finance 8,810 857 9.7 582 67.9
------------- -------- --------------
37,512 13,657 36.4 9,368 68.6
Reverse repos and other
items - - -
------------- -------- --------------
Total non-core gross lending 103,917 33,342 32.1 16,864 50.7
-------- --------------
Impairment provisions (16,864)
Fair value adjustments (296)
-------------
Total non-core 86,757
-------------
(1) Impairment provisions include collective unimpaired provisions.
(2) Impairment provisions as a percentage of impaired loans are calculated
excluding retail unsecured loans in recoveries (31 December 2013:
GBP50 million; 31 December 2012: GBP82 million).
(3) Includes the Corporate Real Estate BSU portfolio which is now
managed with other Corporate (including non-core good book Corporate
Real Estate) assets which were previously disclosed in Other.
(4) Includes the specialised lending portfolio which is now managed
with the Specialist Finance assets which were previously disclosed
in Other.
CREDIT RISK PORTFOLIO (continued)
Retail
-- Impairment charge decreased by 13 per cent to GBP1,101 million primarily driven by a reduction in impaired loans in the secured portfolio.
-- Impairment charge,as an annualised percentage of average loans and advances to customers improved to 0.32 per cent in 2013 from 0.36 per cent in 2012.
-- Overall value of assets entering arrears in 2013 was lower in both unsecured and secured lending compared to 2012.
-- Non-core portfolio represented 7 per cent of total retail assets at 31 December 2013 and primarily comprised of specialist mortgages, which is closed to new business and has been in run-off since 2009.
The Retail division's loans and advances to customers are analysed in the following table:
At 31 Dec At 31 Dec
2013 2012
GBPm GBPm
Secured:
--------- ---------
Mainstream 246,586 248,735
Buy to let 52,791 49,568
Specialist 23,730 25,559
--------- ---------
323,107 323,862
Unsecured:
--------- ---------
Credit cards 9,373 9,465
Personal loans 9,595 10,523
Overdrafts 2,598 2,710
21,566 22,698
--------- ---------
Total gross lending 344,673 346,560
--------- ---------
Secured lending
Impairment
The impairment charge decreased by GBP124 million to GBP253 million compared with 2012. The annualised impairment charge as a percentage of average loans and advances to customers was 0.08 per cent compared to 0.12 per cent in 2012. Impairment provisions were GBP1,472 million at 31 December 2013 compared to GBP1,616 million at 31 December 2012. Impaired loans have fallen for four consecutive years and were GBP5,641 million at 31 December 2013 compared to GBP6,321 million at 31 December 2012. As a result of this continued trend in 2013, impairment provisions as a percentage of impaired loans increased to 26.1 per cent from 25.6 per cent at 31 December 2012.
The impairment provisions held against secured assets reflect the Group's view of appropriate allowances for incurred losses. The Group holds appropriate impairment provisions for customers who are experiencing financial difficulty, either on a forbearance arrangement or who may be able to maintain their repayments only whilst interest rates remain low.
Arrears
The value of mortgages greater than three months in arrears (excluding repossessions) decreased by GBP819 million to GBP8,818 million at 31 December 2013 compared to GBP9,637 million at 31 December 2012.
CREDIT RISK PORTFOLIO (continued)
Retail (continued)
Mortgages greater than three months in arrears (excluding repossessions)
Total mortgage Total mortgage
Number of cases accounts % Value of loans(1) balances %
----------------- ---------------- ------------------- ----------------
At 31 December 2013 2012 2013 2012 2013 2012 2013 2012
Cases Cases % % GBPm GBPm % %
Mainstream 52,687 55,905 2.1 2.2 5,898 6,287 2.4 2.5
Buy to let 6,338 7,306 1.3 1.6 869 1,033 1.6 2.1
Specialist 11,870 13,262 7.3 7.6 2,051 2,317 8.6 9.1
-------- ------- --------- --------
Total 70,895 76,473 2.3 2.4 8,818 9,637 2.7 3.0
-------- ------- --------- --------
(1) Value of loans represents total book value of mortgages more than
three months in arrears.
The stock of repossessions decreased to 2,229 cases at 31 December 2013 compared to 2,438 cases at 31 December 2012.
Secured loan to value analysis
The average indexed loan to value (LTV) on the mortgage portfolio at 31 December 2013 decreased to 52.8 per cent compared with 56.4 per cent at 31 December 2012. The average LTV for new mortgages and further advances written in 2013 was 63.6 per cent compared with 62.6 per cent in 2012. The percentage of closing loans and advances with an indexed LTV in excess of 100 per cent decreased to 5.2 per cent at 31 December 2013, compared with 11.7 per cent at 31 December 2012.
Actual and average LTVs across the Retail mortgage portfolios
Buy to
At 31 December 2013 Mainstream let Specialist(1) Total
% % % %
Less than 60% 37.0 20.4 20.1 33.1
60% to 70% 16.9 21.3 15.7 17.5
70% to 80% 19.8 26.0 19.3 20.8
80% to 90% 14.7 15.1 20.1 15.1
90% to 100% 7.1 11.1 14.3 8.3
Greater than 100% 4.5 6.1 10.5 5.2
---------- ------ ------------- -----
Total 100.0 100.0 100.0 100.0
---------- ------ ------------- -----
Average loan to value:(2)
Stock of residential mortgages 49.5 66.9 66.2 52.8
New residential lending 63.6 64.0 n/a 63.6
Impaired mortgages 66.6 90.1 80.8 71.6
Buy to
At 31 December 2012 Mainstream let Specialist(1) Total
%% %%
Less than 60% 31.9 12.8 14.7 27.6
60% to 70% 12.8 12.9 9.7 12.6
70% to 80% 18.3 26.2 17.2 19.4
80% to 90% 16.6 16.5 19.1 16.8
90% to 100% 10.5 15.4 18.5 11.9
Greater than 100% 9.9 16.2 20.8 11.7
---------- ------ ------------- -----
Total 100.0 100.0 100.0 100.0
---------- ------ ------------- -----
Average loan to value:(2)
Stock of residential mortgages 52.7 73.6 72.6 56.4
New residential lending 62.3 64.5 n/a 62.6
Impaired mortgages 72.2 99.3 88.1 78.3
(1) Specialist lending is closed to new business and is in run-off.
(2) Average loan to value is calculated as total loans and advances
as a percentage of the total collateral of these loans and advances.
CREDIT RISK PORTFOLIO (continued)
Retail (continued)
Unsecured lending
Impairment
In 2013 the impairment charge on unsecured loans and advances to customers reduced by GBP45 million compared with 2012. The annualised impairment charge as a percentage of average loans and advances to customers increased to 3.80 per cent in 2013 from 3.73 per cent in 2012.
Impaired loans have decreased by GBP453 million since 31 December 2012 to GBP1,546 million at 31 December 2013 which represented 7.2 per cent of closing loans and advances to customers, compared with 8.8 per cent at 31 December 2012. The reduction in impaired loans is a result of the Group's prudent risk appetite and ongoing effective portfolio management. Retail's exposure to revolving credit products has been actively managed to ensure that it is appropriate to customers' changing financial circumstances.
Impairment provisions decreased by GBP141 million, compared with 31 December 2012. This reduction was driven by fewer assets entering arrears and recoveries assets being written down to the present value of future expected cash flows. Impairment provisions as a percentage of impaired loans in collections increased to 86.9 per cent at 31 December 2013 from 82.6 per cent at 31 December 2012.
Forbearance
The Group operates a number of schemes to assist borrowers who are experiencing financial stress. The material elements of these schemes through which the Group has granted a concession, whether temporarily or permanently, are set out below.
Types of forbearance
The Group classifies the treatments offered to retail customers who have experienced financial difficulty into the following categories:
- Reduced contractual monthly payment: a temporary account change to assist customers through periods of financial difficulty where arrears do not accrue at the original contractual payments, for example temporary interest only arrangements and short-term payment holidays granted in collections. Any arrears existing at the commencement of the arrangement are retained.
- Reduced payment arrangements: a temporary arrangement for customers in financial distress where arrears accrue at the contractual payment, for example short-term arrangements to pay.
- Term extensions: a permanent account change for customers in financial distress where the overall term of the mortgage is extended, resulting in a lower contractual monthly payment.
- Repair: a permanent account change used to repair a customer's position when they have emerged from financial difficulty, for example capitalisation of arrears.
Forbearance identification and classification
The Group has applied revised forbearance definitions based upon principles developed through the British Bankers' Association. As a result of this, forbearance data for 2012 has been restated to reflect the new definitions. The restated data for 2012 shows overall forbearance balances to be higher than previous financial statements as the balances now include accounts which are no longer on a forbearance treatment, but where the exposure is known to be, or may still be, in financial difficulty.
The Group classifies a retail account as forborne at the time a customer in financial difficulty is granted a concession. Accounts are classified as forborne only for the period of time which the exposure is known to be, or may still be, in financial difficulty. Where temporary forbearance is granted, exit criteria are applied to include accounts until they are known to no longer be in financial difficulty. Details of the exit criteria are shown in the analysis below.
CREDIT RISK PORTFOLIO (continued)
Retail (continued)
Where the treatment involves a permanent change to the contractual basis of the customer's account such as a capitalisation of arrears or term extension, the Group classifies the balance as forborne for a period of 24 months, after which no distinction is made between these accounts and others where no change has been made.
Secured lending
At 31 December 2013, retail secured loans and advances currently or recently subject to forbearance were 2.0 per cent (31 December 2012: 2.9 per cent) of total retail secured loans and advances. The Group no longer offers temporary interest only as a forbearance treatment to secured retail lending customers in financial difficulty, which is the primary driver of the reduction in forbearance balances in 2013. Further analysis of the forborne loan balances is set out below:
Impairment provisions
Total loans and Total current as % of loans
advances which and recent forborne and advances which
are currently loans and advances are currently
At 31 December or recently forborne which are impaired(1) or recently forborne
----------------------- ------------------------ -----------------------
2013 2012(2) 2013 2012(2) 2013 2012(2)
GBPm GBPm GBPm GBPm % %
Temporary forbearance
arrangements
--------- ------------ -------- --------------
Reduced contractual
monthly payment(3) 995 4,514 226 538 4.0 2.5
Reduced payment arrangements(4) 1,376 1,412 160 320 3.2 4.0
--------- ------------ -------- --------------
2,371 5,926 386 858 3.5 2.8
--------- ------------ -------- --------------
Permanent treatments
Repair and term extensions(5) 4,008 3,565 305 289 3.4 3.9
Total 6,379 9,491 691 1,147 3.4 3.2
--------- ------------ -------- --------------
Included in the total
above:
Temporary arrangements
currently on treatment 1,100 3,103 179 516 3.4 3.7
Permanent treatments
within last 12 months 2,187 1,913 78 90 3.1 4.3
(1) GBP5,688 million of current and recent forborne loans and advances
were not impaired at 31 December 2013 (31 December 2012: GBP8,344
million).
(2) Restated to reflect the change in forbearance probation periods.
Previously only temporary arrangements in place at the year end
and permanent changes commenced during the year were shown.
(3) Includes temporary interest only arrangements and short-term payment
holidays granted in collections where the customer is currently
benefitting from the treatment and where the concession has ended
within the previous six months (temporary interest only) and previous
12 months (short-term payment holidays).
(4) Includes customers who had an arrangement to pay less than the
contractual amount at 31 December or where an arrangement ended
within the previous three months.
(5) Includes capitalisation of arrears and term extensions which commenced
during the previous 24 months and remaining as customers at the
year end.
Collective impairment assessment of retail secured loans subject to forbearance
Loans which are forborne are grouped with other assets with similar risk characteristics and assessed collectively for impairment as described below. The loans are not considered as impaired loans unless they meet the Group's definition of an impaired asset.
The Group's approach is to ensure that provisioning models, supported by management judgement, appropriately reflect the underlying loss risk of exposures. The Group uses sophisticated behavioural scoring to assess customers' credit risk.
CREDIT RISK PORTFOLIO (continued)
Retail (continued)
The underlying behavioural scorecards consider many different characteristics of customer behaviour, both static and dynamic, from internal sources and also from credit bureaux data, including characteristics that may identify when a customer has been in arrears on products held with other firms. Hence, these models take a range of potential indicators of customer financial distress into account.
The performance of such models is monitored and challenged on an ongoing basis, in line with the Group's model governance policies. The models are also regularly recalibrated to reflect up to date customer behaviour and market conditions. Specifically, regular detailed analysis of modelled provision outputs is undertaken to demonstrate that the risk of forbearance or other similar activities is recognised, that the outcome period adequately captures the risk and that the underlying risk is appropriately reflected. Where this is not the case, additional provisions are applied to capture the risk.
Unsecured lending
At 31 December 2013, UK retail unsecured loans and advances currently or recently subject to forbearance were 2.6 per cent (31 December 2012: 3.9 per cent) of total UK retail unsecured loans and advances of GBP21,566 million (31 December 2012: GBP22,698 million). Further analysis of the forborne loan balances is set out below:
Impairment provisions
Total loans and Total current as % of loans
advances which and recent forborne and advances
are currently loans and advances which are currently
At 31 December or recently forborne which are impaired(1) or recently forborne
----------------------- ------------------------ -----------------------
2013 2012(2) 2013 2012(2) 2013 2012(2)
GBPm GBPm GBPm GBPm % %
Temporary forbearance
arrangements
-------- ------------- -------- --------------
Reduced contractual
monthly payment(3) 260 339 230 324 39.2 48.8
Reduced payment arrangements(4) 104 194 86 150 51.7 49.3
-------- ------------- -------- --------------
364 533 316 474 42.8 49.0
-------- ------------- -------- --------------
Permanent treatments
Repair and term extensions(5) 201 350 79 176 9.9 10.4
Total 565 883 395 650 31.1 33.7
-------- ------------- -------- --------------
Included in the total
above:
Temporary arrangements
currently on treatment 265 388 262 383 45.0 51.6
Permanent treatments
within last 12 months 90 208 38 110 13.2 11.8
(1) GBP170 million of current and recent forborne loans and advances
were not impaired at 31 December 2013
(31 December 2012: GBP233 million).
(2) Restated to reflect the change in forbearance probation periods.
Previously only temporary arrangements in place at the year end
and permanent changes commenced during the year were shown.
(3) Includes repayment plans and short-term payment holidays granted
in collections where the customer is currently benefitting from
the treatment and where the concession has ended within the previous
six months.
(4) Includes customers who had an arrangement to pay less than the
contractual amount at 31 December or where an arrangement ended
within the previous six months.
(5) Includes capitalisation of arrears and term extensions which
commenced during the previous 24 months and remaining as customers
at the year end.
CREDIT RISK PORTFOLIO (continued)
Retail (continued)
Collective impairment assessment of UK retail unsecured loans and advances subject to forbearance
Credit risk provisioning for the UK retail unsecured portfolio is undertaken on a purely collective basis. The approach used is based on segmented cash flow models, divided into two primary streams for loans judged to be impaired and those that are not. Accounts subject to repayment plans and collections refinance loans are among those considered to be impaired.
For exposures that are judged to be impaired, provisions are determined through modelling the expected cure rates, write-off propensity and cash flows with segments explicitly relating to repayment plans and refinance loans treatments. Payments of less than the monthly contractual amount are reflected in reduced cash flow forecasts when calculating the impairment allowance for these accounts.
The outputs of the models are monitored and challenged on an ongoing basis. The models are run monthly meaning that current market conditions and customer processes are reflected in the output. Where the risks identified are not captured in the underlying models, appropriate additional provisions are made.
CREDIT RISK PORTFOLIO (continued)
Commercial Banking
-- Impairment charge decreased by 60 per cent to GBP1,167 million, driven by lower charges mainly in the non-core portfolio, reflecting continued proactive management and deleveraging. Charges also reduced significantly in the core portfolio reflecting better quality origination, together with higher releases in 2013 compared to the same period in 2012.
-- The overall quality of the core Commercial Banking portfolio remains good with the Group's prudent through the cycle approach to risk appetite, and the continuing low interest rate environment helping to maintain defaults at a relatively low level. New business is of good quality and better than the back book average.
-- The impairment charge as a percentage of average loans and advances improved to 0.83 per cent from 1.85 per cent in 2012. Core impairment charge as an annualised percentage of average loans and advances to customers improved to 0.39 per cent compared to 0.67 per cent in 2012.
-- Non-core now represents 15.6 per cent of total loans and advances to customers compared to 27.6 per cent at 31 December 2012, reflecting the improved mix of the portfolio overall.
Core
Core impaired loans decreased by GBP776 million to GBP5,131 million compared with GBP5,907 million at 31 December 2012 and as a percentage of closing loans and advances to customers decreased to 4.6 per cent from 5.6 per cent at 31 December 2012. The core impairment charge has reduced to GBP424 million in 2013 compared to GBP704 million in 2012, reflecting better quality origination and higher releases, with the low interest rate environment helping to maintain defaults at a relatively lower level.
At 31 December 2013 GBP112 billion of gross loans and advances to customers in the Commercial Banking core portfolio are segmented across four different coverage segments.
SME
SME serves business customers with turnover up to GBP25 million. Impaired loans decreased by GBP399 million to GBP2,271 million compared with GBP2,670 million at 31 December 2012. The impairment charge has reduced to GBP188 million in 2013 compared to GBP259 million in 2012 reflecting stable or improved portfolio credit quality across all key metrics.
The SME portfolio continues to grow within prudent and consistent credit risk appetite parameters with net lending increasing 6 per cent year-on-year. These results reflect the Group's continuing commitment to support the UK economy and government schemes such as Funding for Lending and Enterprise Finance Guarantee.
SME's control and monitoring activities have continued to play a fully effective role in identifying and supporting customers showing early signs of financial stress. As part of this, our dedicated SME Business Support function continues to work with customers through their difficulties.
Mid Markets
Mid Markets serves business customers with turnover of GBP25 million to GBP750 million. The business remains predominantly UK-focused and is closely linked to the performance of the domestic economy. Impaired loans decreased by GBP261 million to GBP1,591 million compared with GBP1,852 million at 31 December 2012. The impairment charge has reduced to GBP157 million in 2013 compared to GBP238 million in 2012. Overall credit quality has remained stable
during 2013.
CREDIT RISK PORTFOLIO (continued)
Commercial Banking (continued)
The real estate business within the Group's Mid Markets portfolio is focused predominantly on unquoted private real estate portfolios. Credit quality continues to improve and the number of new non-performing customers continues to reduce. New business propositions are being written under robust policy parameters and in line with agreed risk appetite, with particular focus on cashflow. Tenant default is an area of potential focus particularly when the lending is supported by secondary or tertiary assets.
Global Corporates
Global Corporates is a coverage business operating across the UK, Europe and North America and is responsible for the overall management of relationships with major corporate clients. Impaired loans increased slightly by GBP37 million to GBP1,173 million compared with GBP1,136 million at 31 December 2012. The impairment charge has reduced to GBP75 million in 2013 compared to GBP195 million in 2012.
The core portfolio related to trading companies continues to be predominantly Investment Grade focused; the overall portfolio asset quality remains good; and corporate balance sheets generally remain conservatively structured following a period of de-leveraging through the downturn.
The real estate business within the Group's Global Corporate portfolio is focused on the larger end of the UK property market with a bias to the quoted public listed companies and funds sector. Portfolio credit quality remains strong being underpinned by seasoned management teams with proven asset management skills generating predictable cash flows from their income producing portfolios.
Financial Institutions
Commercial Banking maintains relationships with a number of major UK and International Finance Institutions, which are predominantly investment grade rated. These relationships are either client focused or held to support the Group's funding, liquidity and general hedging requirements. The impairment charge in Financial Institutions remained low at GBP4 million.
Trading exposures continue to be predominantly short-term and/or collateralised with inter bank activity mainly undertaken with strong investment grade counterparties. While conditions in the Eurozone stabilized during 2013, the Group continues to adopt a conservative stance maintaining close portfolio scrutiny and oversight. Detailed contingency plans are in place and exposures to financial institutions domiciled in peripheral Eurozone countries are kept modest and managed within tight risk parameters. Overall, portfolio credit quality remains good and outlook is stable.
The majority of funding and risk management activity is transacted with investment grade counterparties including Sovereign central banks and much of it is on a collateralised basis, such as repos and swaps facing a Central Counterparty (CCP). Bilateral derivative transactions with Financial Institution counterparties are typically collateralised under a credit support annex in conjunction with the ISDA Master Agreement. The Group continues to consolidate its counterparty risk via CCP's as part of an ongoing move to reduce bilateral counterparty risk by clearing standardised derivative contracts.
Non-core
Non-core impaired loans decreased by GBP8,475 million to GBP9,583 million compared with GBP18,058 million at 31 December 2012 and as a percentage of closing loans and advances to customers increased to 46.3 per cent from 45.3 per cent at 31 December 2012. The non-core impairment charge has reduced to GBP743 million in 2013 compared to GBP2,242 million in 2012, reflecting the continued deleveraging.
The non-core portfolio includes elements of the Corporate Real Estate and Specialist Finance portfolios which are classified as non-core.
CREDIT RISK PORTFOLIO (continued)
Commercial Banking (continued)
Non-core Corporate Real Estate and other Corporate
Loans and advances to customers include the non-core Corporate Real Estate Business Support Unit (BSU) portfolio. Following successful asset reduction progress, this portfolio is now managed together with European Assets and other Corporate assets previously disclosed as Other non-core.
The impairment charge in this portfolio fell to GBP522 million compared to GBP1,453 million in 2012. The fall in the impairment charge reflects lower gross charges on a reduced portfolio, favourable market movements on impaired derivatives and the continuing proactive management enabling some write backs on previously impaired loans.
The portfolio has reduced significantly ahead of expectations primarily due to the momentum on various deleveraging strategies including consensual asset sales by customers, loan sales and asset disposals which totalled GBP7.4 billion (net book value) in the year. The non-core Corporate Real Estate BSU element of the portfolio reduced from GBP15.7 billion to GBP8.9 billion during 2013 and there was considerable progress on the European exposure within this portfolio where loan balances fell from GBP3.7 billion to GBP0.7 billion.
Non-core Specialist Finance
Loans and advances to customers include the non-core Acquisition Finance (leverage lending) portfolio which falls into non-core since it is outside the Group's risk appetite, and the non-core Asset Based Finance portfolios (which include Ship Finance, Aircraft Finance and Infrastructure). Total gross loans and advances reduced by GBP6.5 billion, from GBP15.5 billion to GBP9.0 billion as at 31 December 2013 mainly due to disposals of GBP4.5 billion (net book value).
Ship Finance gross drawn lending (excluding leasing) totalled GBP1,074 million (net GBP965 million) as at 31 December 2013. This portfolio still suffers some stress due to volatile asset values and ongoing financial restructures. As a consequence, impairment charges are running at similar levels to those experienced in 2012, however continued strategic disposals through 2013 have materially de-risked the residual portfolio.
Secured loan to value analysis for UK Direct Real Estate lending
The Group classifies Direct Real Estate as exposure which is directly supported by cash flows from property activities, as opposed to trading activities (such as hotels, care homes and housebuilders). The Group manages its exposures to Direct Real Estate across a number of different coverage segments.
Core UK Direct Real Estate
Approximately three quarters of loans and advances relate to commercial real estate with the remainder mostly residential real estate. A large element of the residential exposure is to professional landlords in the Group's SME business where performance has been good. Approximately two thirds of the core commercial real estate portfolio was originated under heritage Lloyds TSB credit risk criteria. The Group's risk appetite requires it to look first at the underlying cash flows as part of credit assessment, alongside key requirements for good quality counterparties and a well spread tenant profile.
Non-core UK Direct Real Estate
The Group considers this portfolio to be appropriately provided for after taking into account the value of the collateral held. In the case of impaired UK direct real estate exposures (over GBP5 million) there is a net property collateral shortfall of approximately GBP0.1 billion. This figure excludes benefits of credit mitigants such as cross collateralisation and cross guarantees. The Group makes use of a variety of methodologies to assess the value of property collateral, where external valuations are not available. These include use of market indexes, models and subject matter
expert judgement.
CREDIT RISK PORTFOLIO (continued)
Commercial Banking (continued)
Loan to value ratios (indexed or actual if within last 12 months) for the Group's largest transactions (over GBP5 million) are detailed in the table below.
LTVs - UK Direct Real Estate
Core
loans and advances Non-core
At 31 December 2013 (gross) loans and advances(gross)
--------------------- ----------------------------
GBPm % GBPm %
Exposures > GBP5 million:
-------------
Less than 60% 4,444 42 437 7
61% to 70% 2,182 21 268 4
71% to 80% 1,159 11 145 2
81% to 100% 407 4 1,896 29
101% to 125% 385 4 766 12
More than 125% 571 5 2,961 46
Unsecured 1,342 13 23 -
------------- ------ ------------------ --------
10,490 100 6,496 100
------ --------
Exposures < GBP5 million 9,280 1,143
------------- ------------------
Total 19,770 7,639
------------- ------------------
At 31 December 2012(1)
Exposures > GBP5 million:
-------------
Less than 60% 3,722 35 703 7
61% to 70% 1,785 17 292 3
71% to 80% 2,028 19 886 9
81% to 100% 1,282 12 2,188 21
101% to 125% 393 4 1,398 14
More than 125% 563 5 4,405 43
Unsecured 849 8 332 3
------------- ------ ------------------ --------
10,622 100 10,204 100
------ --------
Exposures < GBP5 million 8,976 1,727
------------- ------------------
Total 19,598 11,931
------------- ------------------
(1) Restated to reflect a change in methodology from registered address
of borrower to location of underlying collateral.
Acquisition (Leverage) Finance lending
Core Acquisition Finance
Gross drawn lending totalled GBP2,128 million (net GBP2,111 million) as at 31 December 2013. The portfolio comprises leveraged financing facilities made available, predominantly, to UK borrowers owned by private equity sponsors. The majority of transactions have been structured in the past three years and all are in line with the Group's risk appetite. Refinancing risk is not considered a material issue for the portfolio due to the relatively young vintage of the book and conservative risk parameters.
Non-core Acquisition Finance
Gross drawn lending totalled GBP836 million (net GBP667 million) as at 31 December 2013. Impairment charges in the
non-core Acquisition Finance portfolio continue to decline significantly, reflecting further material reductions in the size of the portfolio and stabilising market conditions. Disposals of GBP1,566 million (net book value) were achieved during 2013.
CREDIT RISK PORTFOLIO (continued)
Commercial Banking (continued)
Forbearance
A key factor in determining whether the Group treats a commercial customer as forborne is the granting of a concession to a borrower who is in financial difficulty.
Loans that have been renegotiated and/or restructured for solely commercial reasons, where there is no financial difficulty would not be treated as forborne. The Group does not believe the concept of forbearance attaches to the trading book where assets are marked to market daily.
The Group recognises that forbearance alone is not necessarily an indicator of impaired status but is a trigger point for the review of the customer's credit profile. The Group grants forbearance when it believes that there is a realistic prospect of the customer continuing to be able to repay all facilities in full. If there is any concern over future cash flows and the Group incurring a loss, then forborne loans will be classified as impaired in accordance with the Group's impairment policy.
Recovery can sometimes be through improvement in market or economic conditions, or the customer may benefit from access to alternative sources of liquidity such as an equity injection. These can be especially relevant in real estate or other asset backed transactions where a fire sale of assets in a weak market may be unattractive.
Depending on circumstances and when operated within robust parameters and controls, the Group believes forbearance can help support the customer in the short to medium-term.
Therefore the Group expects to have unimpaired forborne assets within its portfolios, although as noted below, these are specifically controlled and managed. Unimpaired forborne assets are included in calculating the overall collective unimpaired provision, and which uses the historical observed default rate of the portfolio as a whole as part of
its calculation.
Types of forbearance
Forbearance treatments may include changes to:
-- Contractual payment terms (for example loan extensions, or changes to debt servicing terms), and
-- Non-payment contractual terms (for example covenant amendments or waivers) where the modifications enable default to be avoided.
The four main types of forbearance concessions to commercial customers in financial difficulty are set out below:
- Covenants: This includes temporary and permanent waivers, amendment or resetting of non-payment contractual covenants (including LTV and interest cover). The granting of this type of concession in itself would not result in the loan being classified as impaired;
- Extensions/Alterations: This includes extension and/or alteration of repayment terms to a level outside of market or the Group's risk appetite due to the customer's inability to make existing contractual repayment terms; amendments to an interest rate to a level considered outside of market or the Group's risk appetite, or other amendments such as changes to debt servicing arrangements;
- Forgiveness: This includes debt for equity swaps or partial debt forgiveness. This type of forbearance will always give rise to impairment; and
- Multiple type of forbearance (a mixture of the above three). Where a concession is granted to an obligor that is not in financial difficulty or the risk profile is considered within current risk appetite, the concession would not be considered to be an act of forbearance.
CREDIT RISK PORTFOLIO (continued)
Commercial Banking (continued)
A number of options are available to the Group where a customer is facing financial difficulty, and each case is treated depending on its own specific circumstances.
The Group's strategy and offer of forbearance is largely dependent on the individual situation and early identification, control and monitoring are key in order to support the customer and protect the Group. Concessions are often provided to help the customer with their day to day liquidity and working capital.
Forbearance identification and classification
The Group's policy is to treat all impaired assets in Commercial Banking as having been granted some form of forbearance. Impaired loans and advances can only exist in Business Support/ Global Non Core (or Customer Support for smaller SME customers). Unimpaired forborne loans and advances exist both in the good book and in Business Support/Global Non Core.
All non-retail loans and advances in Commercial Banking are reviewed at least annually by the independent Risk Division. As part of our long established Credit Risk Classification system, every loan and advance in the good book is categorised as either 'good' or 'watchlist'.
The watchlist is further categorised depending on the current and expected credit risk attaching to the obligor and the transaction. All watchlist names are reviewed by the Business and Risk at least once a month, and the classification is updated if required.
Any concession requested by an obligor is carefully reviewed and must be approved by the independent Risk Division. As part of the review, Risk will determine if financial difficulty is observed. If so, then it is policy that any off market concession granted, including where outside Group appetite (that would not be considered in the normal course of business) is automatically treated as forbearance and the classification is amended from 'good' to 'watchlist', and subject to monthly reviews. For the avoidance of doubt, however, where the concession is granted to an obligor that it is not in financial difficulty or the risk profile is considered within current risk appetite, the concession would not be considered to be an act of forbearance.
Any event that has an adverse or potentially adverse impact on the ability of the customer to repay in full is likely to result in the asset being impaired and, if required, an impairment allowance recognised. If this results in an identification of impairment, the obligor is immediately transferred to Business Support and will be treated as an impaired asset. If not, then Risk will determine if the obligor should stay in the good book (categorised as watchlist), or transfer to Business Support for more intensive monitoring.
All reviews (whether in the good book or Business Support/Global Non Core) include analysis of latest financial information, a consideration of the market and sector the obligor operates in, performance against plan and revised terms and conditions granted as part of the forbearance concession.
Exit from forbearance classification
An obligor where forbearance has been granted will remain treated and recorded as forborne until it evidences acceptable performance over a period of time. This period will depend on a number of factors such as whether the obligor is trading in line with its revised plan, it is operating within the new terms and conditions (including observation to revised covenants and contractual payments), its financial performance is stable or improving, and there are no undue concerns over its future performance. As a minimum, this period is currently expected to be at least 12 months following a forbearance event (during 2014, the minimum cure period will be reviewed again in conjunction with regulatory requirements). However, notwithstanding this, the overriding requirement is that the financial difficulty previously seen has been removed, and the performance has stabilised.
CREDIT RISK PORTFOLIO (continued)
Commercial Banking (continued)
Once an obligor evidences acceptable performance over a period of time, the Group would expect that it could be returned to the mainstream good classification and they would no longer be considered forborne. It is important to note that such a decision can be made only by the independent Risk Division.
Currently, the exception to this 12 month minimum period is where a permanent structural cure is made (for example, this could be an injection of new collateral security or partial repayment of debt to restore an LTV back to within the covenant). In this case, the obligor may be removed from the forbearance category once the permanent cure has
been made.
Further analysis of the forborne loan balance is set out below:
Impairment provisions
Total loans and as % of loans
advances which and advances
are forborne which are forborne
----------------- -----------------------
At 31 December 2013 2012 2013 2012
GBPm GBPm % %
Impaired 14,714 23,965 43.6 41.7
Unimpaired 6,221 9,027 - -
Total 20,935 32,992 30.6 30.3
-------- -------
All impaired assets are considered forborne. At 31 December 2013, GBP6,221 million (31 December 2012: GBP9,027 million) of its unimpaired assets are also considered forborne as a result of proactive management of cases to help customers in financial difficulties. Of this figure, GBP3,789 million was classified as non-core, with the remaining GBP2,432 million classified as core.
The table below sets out the Group's largest unimpaired forborne loans and advances to commercial customers (exposures over GBP5 million) as at 31 December 2013 by type of forbearance, together with a breakdown on which exposures are classified as Direct Real Estate:
Other
Direct industry
Real Estate sector Total
At 31 December 2013 GBPm GBPm GBPm
Type of unimpaired forbearance
UK(1) exposures > GBP5 million
------------ --------- -----
Covenants 1,555 842 2,397
Extensions 200 343 543
Multiple 23 380 403
------------ --------- -----
1,778 1,565 3,343
Exposures < GBP5 million and other non-UK(1) 2,878
-----
Total 6,221
-----
(1) Based on location of the office recording the transaction.
CREDIT RISK PORTFOLIO (continued)
Wealth, Asset Finance and International
-- Impairment charge was GBP730 million, 51 per cent lower than 2012. The improvement was primarily driven by the
Irish portfolio.
-- In the Irish wholesale portfolios 88.3 per cent (31 December 2012: 85.2 per cent) is now impaired with an impairment provisions as a percentage of impaired loans of 73.1 per cent (31 December 2012: 68.0 per cent), primarily reflecting continued deterioration in the Irish commercial property market. Net exposure in Ireland wholesale has fallen to GBP3.4 billion (31 December 2012: GBP5.4 billion).
-- In the Irish retail mortgage portfolio, impairment provisions as a percentage of impaired loans decreased to 63.4 per cent (31 December 2012: 71.2 per cent), driven by the sale of a portfolio of non performing mortgages.
International
Ireland
The Group continues to reduce its exposure to Ireland with gross loans and advances reducing by GBP4,157 million during 2013 mainly due to disposals, write-offs and net repayments.
Total impaired loans decreased by GBP3,177 million, or 25 per cent to GBP9,324 million compared with GBP12,501 million at 31 December 2012. The reduction was driven primarily by commercial real estate and corporate loans. Impaired loans as a percentage of closing loans and advances decreased to 60.6 per cent compared to 64.0 per cent at December 2012. Continuing weakness in the Irish real estate markets resulted in a further increase in Ireland wholesale coverage in 2013 to 73.1 per cent.
Impairment charges decreased by GBP637 million to GBP608 million compared to 2012. The impairment charge as an annualised percentage of average loans and advances to customers improved to 3.28 per cent from 5.53 per cent
in 2012.
Ireland retail loans and advances to customers decreased to GBP5,944 million in 2013 from GBP6,656 million at 31 December 2012. Impaired loans as a percentage of loans and advances decreased to 16.9 per cent from 23.0 per cent at 31 December 2012. In the Irish retail mortgage portfolio impairment provisions as a percentage of impaired loans decreased to 63.4 per cent (from 71.2 per cent at 31 December 2012). These decreases have all been driven by the sale of a portfolio of non performing mortgages.
The most significant contribution to impaired loans in Ireland is the Commercial Real Estate portfolio. 92.3 per cent of the portfolio is now impaired compared to 90.7 per cent at 31 December 2012. The impairment provisions as a percentage of impaired loans increased in the year to 74.2 per cent from 69.9 per cent at 31 December 2012 reflecting the continued deterioration in commercial real estate prices in Ireland.
Ireland impairment charge
2013 2012 Change
GBPm GBPm %
Retail (26) 108
Commercial real estate 219 739 70
Corporate 415 398 (4)
---- -----
Total 608 1,245 51
---- -----
CREDIT RISK PORTFOLIO (continued)
Wealth, Asset Finance and International (continued)
Ireland impaired loans and provisions
Impaired Impairment
loans as provision
Loans and % as
advances Impaired of closing Impairment % of impaired
At 31 December 2013 to customers loans advances provisions loans
GBPm GBPm % GBPm %
Retail 5,944 1,002 16.9 638 63.7
Commercial real estate 5,512 5,087 92.3 3,775 74.2
Corporate 3,918 3,235 82.6 2,305 71.3
------------- -------- -----------
Total 15,374 9,324 60.6 6,718 72.1
------------- -------- -----------
At 31 December 2012
Retail 6,656 1,534 23.0 1,111 72.4
Commercial real estate 7,408 6,720 90.7 4,695 69.9
Corporate 5,467 4,247 77.7 2,768 65.2
------------- -------- -----------
Total 19,531 12,501 64.0 8,574 68.6
------------- -------- -----------
Commercial Real Estate lending in Ireland: secured loan to value analysis
Loan to value ratios (indexed or actual if within last 18 months) for the Group's largest transactions (over EUR5 million) are detailed in the table below. The Group considers this portfolio to be appropriately provided for after taking into account the provisions held for each transaction and the value of the collateral held. In the case of impaired Ireland commercial real estate exposures (over EUR5 million) there is a net property collateral shortfall of approximately GBP0.2 billion. This figure excludes benefits of credit mitigants such as cross collateralisation and cross guarantees. The Group makes use of a variety of methodologies to assess the value of property collateral, where external valuations are not available. These include use of market indexes, models and subject matter expert judgement.
At 31 December 2013 At 31 December 2012
--------------------- ---------------------
GBPm % GBPm %
Gross exposures > EUR5 million:
------------
Less than 60% 84 2 119 2
61% to 70% 11 - 20 -
71% to 80% 15 - 27 -
81% to 100% 88 2 165 3
101% to 125% 81 2 182 3
More than 125% 3,555 83 4,927 81
Unsecured 440 11 674 11
------------ ------- ------------ -------
4,274 100 6,114 100
------- -------
Gross exposures < EUR5 million 1,238 1,294
------------ ------------
Total 5,512 7,408
------------ ------------
CREDIT RISK PORTFOLIO (continued)
Wealth, Asset Finance and International (continued)
Other International
Total impaired loans decreased to GBP212 million at 31 December 2013 compared to GBP299 million at 31 December 2012 driven by the sale of the Spain retail portfolio. In the Netherlands impairment provisions as a percentage of impaired loans increased to 52.3 per cent from 51.9 per cent at 31 December 2012.
Asset Finance
United Kingdom: the impairment charge in the year to 2013 reduced by 53 per cent to GBP57 million (of which GBP43 million related to non-core assets) compared with GBP121 million in the year to 2012, driven by continued strong credit management and further improved credit quality. The retail portfolio saw fewer customers failing to meet their payment arrangements resulting in a lower proportion of people falling into arrears. The retail impairments also benefited from debt sale activity during the course of the year. The number of defaults in all areas of the commercial and corporate lending book was low relative to the last three years, reflecting effective previous and ongoing credit risk
management actions.
Australia: the portfolio was fully disposed of in the second half of 2013.
Forbearance
The Group operates a number of schemes to assist borrowers who are experiencing financial stress. For retail customers, the Group classifies forbearance treatments into the categories shown for Retail division. For commercial customers, the Group classifies forbearance treatments in line with Commercial Banking division. Details of these treatments are shown on pages 49 and 57 respectively.
CREDIT RISK PORTFOLIO (continued)
Wealth, Asset Finance and International (continued)
Secured retail lending - Ireland
At 31 December 2013, Irish secured loans and advances subject to current or recent forbearance were 12.2 per cent (31 December 2012: 12.3 per cent) of total Irish retail secured loans and advances. Further analysis of the forborne loan balances is set out below:
Impairment provisions
Total loans and Total current as % of loans
advances which and recent forborne and advances which
are currently loans and advances are currently
At 31 December or recently forborne which are impaired(1) or recently forborne
----------------------- ------------------------ -----------------------
2013 2012(2) 2013 2012(2) 2013 2012(2)
GBPm GBPm GBPm GBPm % %
Temporary forbearance
arrangements
-------- ------------- -------- --------------
Reduced contractual
monthly payment - - - - - -
Reduced payment arrangements(3) 254 385 227 336 49.8 45.2
-------- ------------- -------- --------------
254 385 227 336 49.8 45.2
-------- ------------- -------- --------------
Permanent treatments
Repair and term extensions(4) 473 430 102 71 14.4 27.9
Total 727 815 329 407 26.7 36.1
-------- ------------- -------- --------------
Included in the total
above:
Temporary arrangements
currently on treatment 224 300 43 32 13.9 30.1
Permanent treatments
within last 12 months 196 272 174 232 50.0 44.5
(1) GBP398 million of current and recent forborne loans and advances were not impaired at 31 December
2013
(31 December 2012: GBP408 million).
(2) The 2012 numbers have been restated to reflect the change in forbearance probation periods.
Previously only temporary arrangements in place at the year end and permanent changes commenced
during the year were shown.
(3) Includes customers who had an arrangement to pay less than the contractual amount at 31 December
or where an arrangement ended within the previous three months.
(4) Includes capitalisation of arrears and term extensions which commenced during the previous
24 months and remaining as customers at the year end.
CREDIT RISK PORTFOLIO (continued)
Wealth, Asset Finance and International (continued)
Asset Finance retail lending
Asset Finance operates a number of retail portfolios including Black Horse Motor Finance as well as a number of portfolios closed to new business and currently in run-off. The reduction in the level of forborne loans in 2013 was driven by the continuing run-off and sale of non-core portfolios. The table below includes both the open and closed retail portfolios in the Asset Finance business. For temporary forbearance arrangements, it includes accounts that are currently on a forbearance treatment. For permanent forbearance treatments, it includes capitalisation of arrears which commenced during the previous 12 months.
Impairment provisions
Total loans and Total forborne as % of loans
advances which loans and advances and advances which
are forborne which are impaired(1) are forborne
----------------- ------------------------ -----------------------
At 31 December 2013 2012 2013 2012 2013 2012
GBPm GBPm GBPm GBPm % %
Reduced contractual
monthly payment 209 328 192 301 62.8 58.0
Reduced payment arrangements 63 112 56 102 24.9 24.8
Repair 5 7 1 2 2.3 1.6
Total 277 447 249 405 53.2 48.8
-------- ------- ----------- -----------
(1) GBP28 million of forborne loans and advances were not impaired at 31 December 2013 (31 December
2012: GBP42 million).
Ireland wholesale
All loans and advances in Ireland wholesale (whether impaired or unimpaired) are treated as forborne and all assets are classified as non-core.
Impairment provisions
Total loans and as % of loans
advances which and advances
are forborne which are forborne
----------------- -----------------------
At 31 December 2013 2012 2013 2012
GBPm GBPm % %
Impaired 8,322 10,967 73.1 68.0
Unimpaired 1,108 1,908 - -
Total 9,430 12,875 64.5 58.0
------- --------
FUNDING AND LIQUIDITY MANAGEMENT
The transformation of the Group's funding position has been substantially completed. The continued run down of the non-core asset portfolios and the growth in customer deposits has strengthened the Group's funding position and reduced exposure to wholesale funding. The Group is now in a position where the core loan book is fully funded by core deposits (core loan to deposit ratio 100 per cent). This strong funding position has enabled the Group to undertake a number of funding related actions during the course of the year. In May 2013 the Group repaid in full the remaining EUR3.5 billion of outstanding Long Term Refinancing Operation (LTRO) funding from the European Central Bank having earlier repaid EUR10 billion in February 2013. In addition to this, during 2013 the Group repaid other term funding totalling GBP12.6 billion early.
In 2009 the Group entered into a number of EU State aid related obligations one of which was reductions in certain parts of its balance sheet by the end of 2014. The Group achieved the asset reduction commitment ahead of the mandated completion date and has received formal confirmation that it has been released from this commitment from the European Commission.
Market conditions continued to improve during 2013 along with investor confidence in the UK economy. The Group has experienced reduced term issuance costs and spreads on outstanding issuance have remained significantly narrower than previous years. As well as improved market conditions, rating changes for the Group were positive. A report from Standard & Poor's published on 3 December 2013 affirmed the Lloyds Bank 'A / A-1' long / short-term rating and revised upwards the stand alone rating from 'bbb' to 'bbb+'. The ratings action was reflective of, in the opinion of Standard & Poor's, a strengthened capital position and stronger prospects for Lloyds Bank's statutory earnings.
The combination of a strong balance sheet and access to a wide range of funding markets, including government schemes, provides the Group with a broad range of options with respect to funding the balance sheet in the future.
Group funding sources
Total funded assets reduced by GBP28.5 billion to GBP510.2 billion. This reduction enabled the Group to make changes in wholesale funding which reduced by GBP32.0 billion to GBP137.6 billion, with the volume with a residual maturity less than one year reducing to GBP44.2 billion (GBP50.6 billion at 31 December 2012). The Group's term funding ratio (wholesale funding with a remaining life of over one year as a percentage of total wholesale funding) reduced to 68 per cent (70 per cent at 31 December 2012) as expected in line with maturities of wholesale term funding and limited term wholesale issuance in 2013.
The Group core loan to deposit ratio improved to 100 per cent from 101 per cent at 31 December 2012. The Group loan to deposit ratio has improved to 113 per cent compared with 121 per cent at 31 December 2012, driven by strong deposit growth and non-core asset reduction. Excluding reverse repos and repos, loans and advances to customers reduced by GBP16.9 billion, customer deposits increased by GBP15.8 billion, and there was a continued reduction in non-core assets (31 December 2013: GBP63.5 billion; 31 December 2012: GBP98.4 billion).
FUNDING AND LIQUIDITY MANAGEMENT (continued)
Group funding position
At 31 Dec At 31 Dec
2013 2012(1) Change
GBPbn GBPbn %
Funding requirement
Loans and advances to customers(2) 495.2 512.1 (3)
Loans and advances to banks(3) 5.1 12.5 (59)
Debt securities 1.4 5.3 (74)
Reverse repurchase agreements 0.2 -
Available-for-sale financial assets
- secondary(4) 4.4 5.3 (17)
Cash balances(5) 3.9 3.5 11
--------- ---------
Funded assets 510.2 538.7 (5)
Other assets(6) 248.6 302.2 (18)
--------- ---------
758.8 840.9 (10)
On balance sheet primary liquidity assets(7)
--------- ---------
Reverse repurchase agreements 0.1 5.8 (98)
Balances at central banks - primary(5) 46.0 76.8 (40)
Available-for-sale financial assets
- primary 39.6 26.1 52
Trading and fair value through profit
and loss 3.1 (9.4)
Repurchase agreements (0.6) (5.9) (90)
--------- ---------
88.2 93.4 (6)
Total Group assets 847.0 934.3 (9)
Less: Other liabilities(6) (227.5) (277.8) (18)
--------- ---------
Funding requirement 619.5 656.5 (6)
--------- ---------
Funded by
Customer deposits(8) 438.3 422.5 4
Wholesale funding(9) 137.6 169.6 (19)
--------- ---------
575.9 592.1 (3)
Repurchase agreements 4.3 21.8 (80)
Total equity 39.3 42.6 (8)
--------- ---------
Total funding 619.5 656.5 (6)
--------- ---------
(1) Restated to reflect the implementation of IAS 19R and IFRS 10.
See page 123.
(2) Excludes GBP0.1 billion (31 December 2012: GBP5.1 billion) of reverse
repurchase agreements.
(3) Excludes GBP20.1 billion (31 December 2012: GBP19.6 billion) of
loans and advances to banks within the Insurance business and GBP0.2
billion (31 December 2012: GBP0.7 billion) of reverse repurchase
agreements.
(4) Secondary liquidity assets comprise a diversified pool of highly
rated unencumbered collateral (including retained issuance).
(5) Cash balances and balances at central banks - primary are combined
in the Group's balance sheet.
(6) Other assets and other liabilities primarily include balances in
the Group's Insurance business and the fair value of derivative
assets and liabilities.
(7) Primary liquidity assets are PRA eligible liquid assets including
UK Gilts, US Treasuries, Euro AAA government debt and unencumbered
cash balances held at central banks.
(8) Excluding repurchase agreements of GBP3.0 billion (31 December
2012: GBP4.4 billion).
(9) The Group's definition of wholesale funding aligns with that used
by other international market participants; including interbank
deposits, debt securities in issue and subordinated liabilities.
FUNDING AND LIQUIDITY MANAGEMENT (continued)
Reconciliation of Group funding figure to the balance sheet
Included
in Fair value
funding and other
analysis accounting Balance
At 31 December 2013 (above) Repos methods sheet
GBPbn GBPbn GBPbn GBPbn
Deposits from banks 12.1 1.9 - 14.0
Debt securities in issue 91.6 - (4.5) 87.1
Subordinated liabilities 33.9 - (1.6) 32.3
--------- -----
Total wholesale funding 137.6 1.9
Customer deposits 438.3 3.0 - 441.3
--------- -----
Total 575.9 4.9
--------- -----
Included
in Fair value
funding and other
analysis accounting Balance
At 31 December 2012(1) (above) Repos methods sheet
GBPbn GBPbn GBPbn GBPbn
Deposits from banks 15.1 23.3 - 38.4
Debt securities in issue 120.4 - (3.1) 117.3
Subordinated liabilities 34.1 - - 34.1
--------- -----
Total wholesale funding 169.6 23.3
Customer deposits 422.5 4.4 - 426.9
--------- -----
Total 592.1 27.7
--------- -----
(1) Restated to reflect the implementation of IAS 19R and IFRS 10.
See page 123.
Analysis of 2013 total wholesale funding by residual maturity
Nine Total Total
Less One Three Six months One Two More at at
than to to to to to to than 31 31
one three six nine one two five five Dec Dec
month months months months year years years years 2013 2012
GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn GBPbn
Deposit from
banks 9.5 0.6 0.3 - 0.7 0.3 0.2 0.5 12.1 15.1
Debt securities
in issue:
----- -----
Certificates of
deposit 1.0 3.4 2.4 1.3 0.9 - - - 9.0 10.7
Commercial
paper 2.3 2.0 0.4 - 0.1 - - - 4.8 7.9
Medium-term
notes(1) 0.8 0.4 1.8 0.1 2.2 5.7 9.5 8.6 29.1 34.6
Covered bonds 0.9 - 0.7 - 3.0 3.3 8.8 12.7 29.4 38.7
Securitisation 2.8 - 0.9 - 3.3 7.7 4.6 - 19.3 28.5
----- ------ ------- ------- ------- ------ ------ ------ ----- -----
7.8 5.8 6.2 1.4 9.5 16.7 22.9 21.3 91.6 120.4
Subordinated
liabilities 0.3 0.3 0.6 0.6 0.6 3.3 5.9 22.3 33.9 34.1
----- ------ ------- ------- ------- ------ ------ ------ ----- -----
Total wholesale
funding(2) 1 17.6 6.7 7.1 2.0 10.8 20.3 29.0 44.1 137.6 169.6
----- ------ ------- ------- ------- ------ ------ ------ ----- -----
(1) Medium-term notes include funding from the National Loan Guarantee
Scheme (31 December 2013: GBP1.4 billion; 31 December 2012: GBP1.4
billion).
(2) The Group's definition of wholesale funding aligns with that used
by other international market participants; including interbank
deposits, debt securities in issue and subordinated liabilities.
FUNDING AND LIQUIDITY MANAGEMENT (continued)
Analysis of 2013 term issuance
Other
Sterling US Dollar Euro currencies Total
GBPbn GBPbn GBPbn GBPbn GBPbn
Securitisation - 0.5 - - 0.5
Medium-term notes - 0.6 1.3 - 1.9
Private placements(1) 0.1 0.4 1.3 0.1 1.9
-------- --------- ----- ----------- -----
Total issuance 0.1 1.5 2.6 0.1 4.3
-------- --------- ----- ----------- -----
Private placements include structured bonds and term repurchase
(1) agreements (repos).
Term issuance for 2013 totalled GBP4.3 billion with the majority across medium-term notes and private placements. Utilisation of the UK government's Funding for Lending Scheme (FLS) has further underlined the Group's support to the UK economic recovery, and the Group remains committed to passing the benefits of this low cost funding on to its customers. The Group drew down GBP3.0 billion in 2012 and GBP5.0 billion in 2013 under the FLS scheme. A further GBP2.2 billion was drawn in January 2014, which under the FLS rules, counts as funding from the 2013 scheme capacity.
Encumbered assets
The Board monitors and manages total balance sheet encumbrance via a risk appetite metric. During 2013 the Group had term issuance of GBP0.5 billion from securitisations and covered bonds. Maturities have led to a reduction in externally held notes from residential mortgage backed securitisations and covered bond issuance. Total notes issued externally from secured programmes (asset backed securities and covered bonds) have fallen from GBP68.7 billion (assets encumbered GBP103.2 billion, pro rated by programme) at 31 December 2012 to GBP49.3 billion (assets encumbered GBP81.2 billion, pro rated by programme) at 31 December 2013.
FUNDING AND LIQUIDITY MANAGEMENT (continued)
Liquidity portfolio
At 31 December 2013, the Group had GBP89.3 billion (31 December 2012: GBP87.6 billion) of highly liquid unencumbered assets in its primary liquidity portfolio which are available to meet cash and collateral outflows and PRA regulatory requirements, as illustrated in the table below. In addition the Group had GBP105.4 billion (2012: GBP117.1 billion) of secondary liquidity which is eligible for use in a range of central bank or similar facilities. This liquidity is managed as a single pool in the centre and is under the control of the function charged with managing the liquidity of the Group. It is available for deployment at immediate notice, subject to complying with regulatory requirements, and is a key component of the Group's liquidity management process.
At 31 Dec At 31 Dec Average Average
Primary liquidity 2013 2012 2013 2012
GBPbn GBPbn GBPbn GBPbn
Central bank cash deposits 46.0 76.8 69.4 78.3
Government bonds 43.3 10.8 28.2 21.1
--------- --------- ------- -------
Total 89.3 87.6 97.6 99.4
--------- --------- ------- -------
At 31 Dec At 31 Dec Average Average
Secondary liquidity 2013 2012 2013 2012
GBPbn GBPbn GBPbn GBPbn
High-quality ABS/covered bonds(1) 1.4 2.8 2.0 2.1
Credit institution bonds(1) 0.4 3.4 1.2 2.8
Corporate bonds(1) 0.1 0.1 0.1 0.1
Own securities (retained issuance) 22.1 44.9 33.3 50.2
Other securities 4.3 5.0 4.8 8.3
Other(2) 77.1 60.9 75.2 49.8
--------- --------- ------- -------
Total 105.4 117.1 116.6 113.3
--------- --------- ------- -------
Total liquidity 194.7 204.7
--------- ---------
(1) Assets rated A- or above.
(2) Includes other central bank eligible assets.
Primary liquid assets of GBP89.3 billion represent approximately 4.2 times (3.5 times at 31 December 2012) the Group's money market funding less than one year maturity (excluding derivative collateral margins and settlement accounts) and are approximately 2.0 times (1.7 times at 31 December 2012) all wholesale funding less than one year maturity, and thus provides a substantial buffer in the event of continued market dislocation.
In addition to primary liquidity holdings the Group has significant secondary liquidity holdings providing access to liquidity facilities at a number of central banks which the Group routinely makes use of as part of its normal liquidity management practices. Future use of such facilities will be based on prudent liquidity management and economic considerations, having regard for external market conditions. The Group considers diversification across geography, currency, markets and tenor when assessing appropriate holdings of primary and secondary liquid assets and expects to see some transition from primary to secondary assets over the course of 2014.
The Group notes that the Liquidity Coverage Ratio (LCR) will become the Pillar I standard for liquidity in the UK in 2015, and that the PRA has the ability to impose firm specific liquidity requirements. The European Commission is to adopt further legislation by 30 June 2014 to specify the definition, calibration, calculation and phase-in of the LCR for implementation in 2015. The Group expects to meet the new requirements ahead of the implementation dates.
CAPITAL MANAGEMENT
The Group made significant progress in further strengthening its capital position in 2013 through its strongly capital generative strategy, including capital-efficient profit generation in the core business, the release of capital through
non-core asset disposals and the successful delivery of management actions.
-- Core tier 1 ratio, based on the capital regulations as at 31 December 2013, increased 2.0 percentage points from 12.0 per cent to 14.0 per cent.
-- Pro forma fully loaded CET1 ratio under the CRD IV rules increased 2.2 percentage points from 8.1 per cent to 10.3 per cent whilst the ratio excluding pro forma impacts increased to 10.0 per cent.
-- Pro forma fully loaded CRD IV leverage ratio including tier 1 instruments was 4.1 per cent and was 3.4 per cent when including only CET1 capital resources. Excluding the pro forma impacts, the fully loaded ratio including tier 1 instruments was 4.0 per cent and 3.4 per cent when including only CET1 capital resources.
-- Under the January 2014 revised Basel lll leverage ratio framework, the Group's fully loaded leverage ratio is estimated to improve significantly to 4.5 per cent on a pro forma basis including tier 1 instruments, and 3.8 per cent including only CET1 capital resources.
-- These leverage ratios comfortably exceed the 3 per cent minimum requirement recommended by the Basel Committee, which is scheduled for implementation in 2018.
Over the course of 2013 there have been significant regulatory developments in the area of capital and the related management. The principal changes relate to the finalisation of CRD IV and subsequent consultation and finalisation of PRA requirements for their implementation in the UK and the 2013 announcements that major UK banks are expected to meet specific targets on an adjusted basis for CET1 and leverage ratios. The Group notes the final statements from the PRA on the implementation of capital requirements in the UK and will continue to work with the regulator to ensure that the Group continues to meet the regulator's capital expectations. The Group continuously evaluates the efficiency of its capital structure, management of which may result in significant one-off charges or gains, and its capital structure's alignment with the regulatory framework. With the adoption of CRD IV, the Group is considering opportunities to raise new Additional tier 1 securities which would rank senior to ordinary shares, and be automatically convertible into ordinary shares if the Group's common equity tier 1 ratio fell below a specified trigger point.
Capital position at 31 December 2013
The Group's capital position applying prevailing rules as at 31 December 2013 is set out in the following section. Additionally, information about the Group's capital position on a CRD IV basis is set out on page 74.
CAPITAL MANAGEMENT (continued)
At 31 Dec At 31 Dec
Capital resources 2013 2012(2)
GBPm GBPm
Core tier 1
Shareholders' equity per balance sheet 38,989 43,999
Non-controlling interests per balance sheet 347 685
Regulatory adjustments:
Regulatory adjustments to non-controlling interests (315) (628)
Adjustment for own credit 185 217
Defined benefit pension adjustment (78) (1,438)
Unrealised reserve on available-for-sale debt
securities 750 (343)
Unrealised reserve on available-for-sale equity
investments (135) (56)
Cash flow hedging reserve 1,055 (350)
Other items 452 33
41,250 42,119
Less: deductions from core tier 1
Goodwill (2,016) (2,016)
Intangible assets (1,799) (2,091)
50 per cent excess of expected losses over impairment
provisions (373) (636)
50 per cent of securitisation positions (71) (183)
Core tier 1 capital 36,991 37,193
Non-controlling preference shares(1) 1,060 1,568
Preferred securities(1) 3,982 4,039
Less: deductions from tier 1
50 per cent of material holdings (3,859) (46)
Total tier 1 capital 38,174 42,754
--------- ---------
Tier 2
Undated subordinated debt 1,825 1,828
Dated subordinated debt 18,567 19,886
Unrealised gains on available-for-sale equity
investments provisions 135 56
Eligible provisions 359 977
Less: deductions from tier 2
50 per cent excess of expected losses over impairment
provisions (373) (636)
50 per cent of securitisation positions (71) (183)
50 per cent of material holdings (3,859) (46)
--------- ---------
Total tier 2 capital 16,583 21,882
--------- ---------
Supervisory deductions
Unconsolidated investments - life - (10,104)
- general insurance and other - (929)
--------- ---------
Total supervisory deductions - (11,033)
--------- ---------
Total capital resources 54,757 53,603
--------- ---------
Risk-weighted assets 263,850 310,299
Core tier 1 capital ratio 14.0% 12.0%
Tier 1 capital ratio 14.5% 13.8%
Total capital ratio 20.8% 17.3%
(1) Covered by existing grandfathering provisions.
(2) 31 December 2012 comparatives have not been restated to reflect
the implementation of IAS 19R and IFRS 10.
CAPITAL MANAGEMENT (continued)
The movements in core tier 1, tier 1, tier 2 and total capital in the period are shown below:
Movements in capital
Core tier Supervisory Total
1 Tier 1 Tier 2 deductions capital
GBPm GBPm GBPm GBPm GBPm
At 31 December 2012(1) 37,193 5,561 21,882 (11,033) 53,603
Loss attributable to ordinary
shareholders (838) - - - (838)
Share issuance 510 - - - 510
Pension movements:
Implementation of IAS 19R(2) (1,258) - - - (1,258)
Deduction of pension asset 515 - - - 515
Movement through other comprehensive
income (108) - - - (108)
Goodwill and intangible
assets deductions 292 - - - 292
Excess of expected losses
over impairment provisions 263 - 263 - 526
Change in treatment of
material holdings - (5,517) (5,516) 11,033 -
Material holdings deduction - 1,704 1,703 - 3,407
Eligible provisions - - (618) - (618)
Subordinated debt movements:
Foreign exchange - 40 98 - 138
New issuances - - - - -
Repurchases, redemptions,
amortisation and other - (605) (1,420) - (2,025)
Other movements 422 - 191 - 613
--------- ------- ------- ----------- --------
At 31 December 2013 36,991 1,183 16,583 - 54,757
--------- ------- ------- ----------- --------
(1) 31 December 2012 comparatives have not been restated to reflect
the implementation of IAS 19R and IFRS 10.
(2) Includes the impact to other comprehensive income and movement
in the retirement benefit asset.
Core tier 1 capital resources have decreased by GBP202 million in the period largely driven by movements relating to defined benefit pension schemes and attributable loss, partially offset by share issuances and reductions in excess expected losses and intangible assets. The movements relating to pension schemes primarily reflect the impact of the adoption of amendments to IAS 19, whereby valuation impacts relating to Group defined benefit schemes flow through other comprehensive income, partially offset by a reduction in the regulatory deduction of the defined benefit pension scheme asset.
Tier 1 and tier 2 capital resources have reduced primarily due to the reallocation of unconsolidated investments in Life and General Insurance businesses, which were previously deducted as supervisory deductions from total capital, to become deductions from tier 1 capital (50 per cent of the total) and tier 2 capital (also 50 per cent).
The material holdings deduction from capital, predominantly relating to the Group's investment in its Insurance businesses, has reduced by GBP3,407 million during the period reflecting payment by the Insurance businesses to the banking group of dividends totalling GBP2,155 million, elements of the Group's subordinated debt holdings in the Insurance businesses that have been repaid following the issuance of external subordinated debt in the period and the disposal of the Group's holding in St. James's Place.
CAPITAL MANAGEMENT (continued)
At 31 Dec At 31 Dec
Risk-weighted assets 2013 2012
GBPm GBPm
Divisional analysis of risk-weighted assets:
Retail 85,677 95,470
Commercial Banking 138,541 165,209
Wealth, Asset Finance and International 25,886 36,167
Group Operations and Central items 13,746 13,453
--------- ---------
263,850 310,299
--------- ---------
Risk type analysis of risk-weighted assets:
Foundation Internal Ratings Based (IRB) approach 82,870 80,612
Retail IRB approach 85,139 91,445
Other IRB approach 9,221 12,396
--------- ---------
IRB approach 177,230 184,453
Standardised approach 41,150 73,665
--------- ---------
Credit risk 218,380 258,118
Counterparty credit risk 7,794 12,848
Operational risk 26,594 27,939
Market risk 11,082 11,394
--------- ---------
Total risk-weighted assets 263,850 310,299
--------- ---------
Retail risk-weighted assets reduced by GBP9.8 billion in the year primarily due to improvements in credit quality due to effective portfolio management and the impact of positive macroeconomic factors, including favourable movements in UK house prices.
The reductions of risk-weighted assets of GBP26.7 billion in Commercial Banking and GBP10.3 billion in Wealth, Asset Finance and International primarily reflect further non-core asset reduction, the move to slotting models for Commercial Real Estate (CRE) businesses and the impact of macroeconomic factors.
The reduction in Standardised approach risk-weighted assets is largely due to the roll-out of new IRB approaches, predominantly the implementation of slotting models in the UK and Ireland, and non-core disposals.
Counterparty credit risk-weighted assets reduced from GBP12.8 billion to GBP7.8 billion. Contributing to this reduction are mark-to-market changes, management actions and migration of portfolios to the Foundation IRB approach.
Risk-weighted assets movement by key driver GBPbn GBPbn
At 31 December 2012 310.3
Management of the balance sheet (1.8)
Disposals (20.7)
External economic factors (15.4)
Model and methodology changes 3.2
Regulatory policy changes (5.4)
Other 0.4
------
Credit risk-weighted asset movement (39.7)
Counterparty credit risk-weighted asset movement (5.1)
Operational risk-weighted asset movement (1.3)
Market risk-weighted asset movement (0.3)
At 31 December 2013 263.9
------
CAPITAL MANAGEMENT (continued)
The risk-weighted asset movements table provides an analysis of the movement in risk-weighted assets in 2013 and an insight in to the key drivers of the movements in credit risk risk-weighted assets over the course of the year as follows:
-- Management of the balance sheet includes risk-weighted asset movements arising from new lending and asset run-off. During 2013 there was a small risk-weighted asset reduction of GBP1.8 billion in this category.
-- Disposals include risk-weighted asset reductions arising from the sale of assets, portfolios and businesses. Disposals reduced risk-weighted assets by GBP20.7 billion, primarily reflecting non-core disposals in Commercial Banking and Wealth, Asset Finance and International.
-- External economic factors captures movements driven by changes in the economic environment. The reduction in
risk-weighted assets of GBP15.4 billion is mainly due to changes in underlying credit quality, favourable house price movements, and non-core exposures moving into default under the Foundation IRB approach.
-- Model and methodology changes include the movement in risk-weighted assets arising from new model implementation, model enhancement and changes in credit risk approach applied to certain portfolios. Model and methodology changes increased risk-weighted assets by GBP3.2 billion.
-- Regulatory policy changes represent changes required by regulatory authorities. Substantially all of the GBP5.4 billion reduction is due to the implementation of slotting models relating to Commercial Real Estate and other exposures in the UK and Ireland.
Within the categories above, risk-weighted asset movements can arise as a result of credit risk exposures becoming adjustments to capital resources, through expected losses, rather than being risk-weighted.
CRD IV Capital and leverage information
The data in the following tables represents estimates reflecting the Group's interpretation of the CRD IV rules published on 27 June 2013 via the Official Journal of the European Union (including amendments made to the Regulation via the Corrigenda published on 30 November 2013) and the PRA policy statement PS7/13 issued on 19 December 2013. The actual capital ratios under CRD IV may differ as the final rules are assessed in their entirety, related technical standards are finalised and other guidance is issued by the relevant regulatory bodies.
A number of final draft CRD IV implementing and regulatory technical standards have already been issued by the European Banking Authority (EBA) with a number of other draft standards currently being taken through respective consultation processes. The Group has not reflected the impact of these draft standards in its CRD IV estimates, though it does not currently believe that these would make a material difference to the capital position outlined below.
Capital position on a CRD IV basis
The Group's capital position at 31 December 2013 is shown in the table below calculated on the following three bases; firstly the current prevailing regulatory framework; secondly applying the CRD IV rules including the transitional arrangements that have been in place from 1 January 2014; and thirdly on a fully loaded basis.
The transitional arrangements reflect the requirements of policy statement PS7/13, issued by the PRA on 19 December 2013. This differs from the Group's previously published statements, which allowed for the transitional phasing of CET1 deductions consistent with the FSA's previous policy guidance. This has resulted in a material reduction in the transitional CET1 capital bringing this close to the fully loaded position.
CAPITAL MANAGEMENT (continued)
Capital position on CRD IV basis
Prevailing
rules as
at 31 Dec Transitional Fully loaded
At 31 December 2013 2013 CRD IV rules CRD IV rules
GBPm GBPm GBPm
Core/common equity tier 1 (CET1)
Shareholders' equity per balance sheet 38,989 38,989 38,989
Adjustment for insurance equity(1) - (1,917) (1,917)
Regulatory adjustments:
Non-controlling interests 32 - -
Unrealised reserves on available-for-sale
assets 615 - -
Other adjustments 1,614 1,295 1,295
---------- ------------- -------------
41,250 38,367 38,367
less: deductions from core/common equity
tier 1
Goodwill and other intangible assets(1) (3,815) (1,979) (1,979)
Excess of expected losses over impairment
provisions (373) (866) (866)
Securitisation deductions (71) (141) (141)
Significant investments(1) - (2,909) (3,185)
Deferred tax assets - (5,025) (5,155)
Core/common equity tier 1 capital 36,991 27,447 27,041
---------- ------------- -------------
Pro forma core/common equity tier 1
capital(2) n/a 28,218 27,925
---------- ------------- -------------
Additional tier 1 (AT1)
Additional tier 1 instruments 5,042 4,486 -
less: deductions from tier 1
Significant investments (3,859) (677) -
Total tier 1 capital 38,174 31,256 27,041
---------- ------------- -------------
Pro forma total tier 1 capital(2) n/a 32,027 27,925
---------- ------------- -------------
Tier 2
Tier 2 instruments 20,392 19,870 15,636
Unrealised gain on available-for-sale
equity investments 135 - -
Eligible provisions 359 349 349
less: deductions from tier 2
Excess of expected losses over impairment
provisions (373) - -
Securitisation deductions (71) - -
Significant investments (3,859) (1,015) (1,692)
---------- ------------- -------------
Total capital resources 54,757 50,460 41,334
---------- ------------- -------------
Pro forma total capital resources(2) n/a 51,231 42,218
---------- ------------- -------------
Risk-weighted assets 263,850 272,092 271,078
Risk-weighted assets - pro forma(2) n/a 272,641 271,908
Core/common equity tier 1 capital ratio 14.0% 10.1% 10.0%
Tier 1 capital ratio 14.5% 11.5% 10.0%
Total capital ratio 20.8% 18.5% 15.2%
Pro forma core/common equity tier 1
capital ratio(2) n/a 10.3% 10.3%
Pro forma tier 1 capital ratio(2) n/a 11.7% 10.3%
Pro forma total capital ratio(2) n/a 18.8% 15.5%
31 December 2012(3)
Core/common equity tier 1 capital ratio 12.0% 11.6% 8.1%
Tier 1 capital ratio 13.8% 11.6% 8.1%
Total capital ratio 17.3% 16.7% 11.3%
(1) Removal of post-acquisition reserves impacts for Insurance business
as under CRD IV, as implemented by PRA policy statement PS7/13,
the deduction for significant investments in the equity of financial
sector entities is based on cost of investment where previously
this was based on net asset value. The overall impact of this
change on the CRD IV ratios is negligible.
(2) Includes the benefits of the announced sales of Heidelberger Leben,
Scottish Widows Investment Partnership and Sainsbury's Bank.
(3) 31 December 2012 comparatives have not been restated to reflect
the implementation of IAS 19R and IFRS 10.
CAPITAL MANAGEMENT (continued)
The movements in the transitional CRD IV common equity tier 1, tier 1, tier 2 and total capital positions in the period are shown below:
Movements in capital
Common
equity Additional Total
tier 1 Tier 1 Tier 2 capital
GBPm GBPm GBPm GBPm
At 31 December 2012(1) 37,385 - 16,424 53,809
Update to transitional phasing
and treatment of insurance (10,979) 3,846 2,748 (4,385)
Loss attributable to ordinary
shareholders (838) - - (838)
Share issuance 510 - - 510
Pension movements:
Implementation of IAS 19R(2) (1,258) - - (1,258)
Deduction of pension asset 515 - - 515
Movement through other comprehensive
income (108) - - (108)
Available-for-sale reserve (1,014) - - (1,014)
Deferred tax asset 82 - - 82
Goodwill and intangible assets
deductions 292 - - 292
Excess of expected losses over
impairment provisions 406 - - 406
Significant investment deduction 2,075 486 729 3,290
Eligible provisions - - 349 349
Subordinated debt movements:
Grandfathering(3) - (557) 172 (385)
Restructuring to ensure CRD
IV compliance - - 932 932
Foreign exchange - (49) (102) (151)
Repurchases, redemptions and
other - 83 (2,048) (1,965)
Other movements 379 - - 379
-------- ---------- ------- --------
At 31 December 2013 27,447 3,809 19,204 50,460
-------- ---------- ------- --------
Pro forma impacts(4) 771 - - 771
-------- ---------- ------- --------
Pro forma at 31 December 2013(4) 28,218 3,809 19,204 51,231
-------- ---------- ------- --------
(1) 31 December 2012 comparatives have not been restated to reflect
the implementation of IAS 19R and IFRS 10.
(2) Includes the impact to other comprehensive income and the movement
in the retirement benefit asset.
(3) Includes movement from 90% to 80% grandfathering and adjustment
due to further clarification of grandfathering rules.
(4) Includes the benefits of the announced sales of Heidelberger Leben,
Scottish Widows Investment Partnership and Sainsbury's Bank.
Common equity tier 1 capital resources have decreased by GBP9,938 million in the period, GBP9,167 million on a pro forma basis. This is substantially due to a GBP10,979 million adjustment relating to updated transitional phasing, reflecting PRA policy statement PS7/13 which has accelerated the phasing in of deductions (including deferred tax, significant investments and excess expected losses) to CET1 bringing this close to the fully loaded position. Movements in CET1 capital include those reflected under prevailing rules at 31 December 2013 on page 72. Incremental to these are increases largely driven by the GBP2,155 million in dividends from the Insurance business partially offset by negative valuation movements on available for sale assets.
Total capital resources have decreased by GBP3,349 million in the period, GBP2,578 million on a pro forma basis. Excluding the impact of updated transitional phasing, total capital increased by GBP1,036 million, largely reflecting movements in the CET1 resources described above.
CAPITAL MANAGEMENT (continued)
Leverage ratio
The Basel III reforms include the introduction of a leverage ratio framework designed to reinforce risk based capital requirements with a simple, transparent, non-risk based 'backstop' measure. The leverage ratio is defined as tier 1 capital divided by the exposure measure. The Basel Committee will test the proposed 3 per cent minimum requirement for the leverage ratio and have proposed that final calibrations, and any further adjustments to the definition of the leverage ratio will be completed by 2017, with a view to migrating to a Pillar 1 treatment on 1 January 2018.
In line with previous reporting periods, the PRA has asked the Group to publish a leverage ratio on a fully loaded CRD IV basis, with the exposure measure adjusted to reflect the basis of the original December 2010 Basel III leverage ratio framework, as interpreted through guidance released in July 2012.
In addition to the calculation basis specified by the PRA, the Group's leverage ratio at 31 December 2013 is shown in the table below on a final CRD IV rules basis and estimated in accordance with the revised Basel III leverage ratio framework issued on 12 January 2014. In each case the ratio is presented on a 'transitional', 'fully loaded' and 'fully loaded including tier 1 instruments' basis. The inclusion of tier 1 instruments for the latter basis refers to the full recognition of tier 1 instruments that will become ineligible once the transitional phase has elapsed.
CAPITAL MANAGEMENT (continued)
Leverage ratio on a CRD IV basis
Fully loaded
(including
tier 1
At 31 December 2013 Transitional Fully loaded instruments)(1)
GBPm GBPm GBPm
CRD IV rules
Total tier 1 capital
Common equity tier 1 capital 27,447 27,041 27,041
Tier 1 subordinated debt 4,486 - 5,042
Tier 1 deductions (677) - -
------------ ------------ ----------------
Total tier 1 capital 31,256 27,041 32,083
------------ ------------ ----------------
Pro forma total tier 1 capital(2) 32,027 27,925 32,967
Exposure measure
Total statutory balance sheet assets 847,030 847,030 847,030
Adjustment for insurance assets (84,302) (83,401) (83,401)
Removal of accounting value for derivatives
and securities financing transactions (61,686) (61,686) (61,686)
Exposure value for derivatives 24,598 24,598 24,598
Exposure value for securities financing
transactions 6,700 6,700 6,700
Off-balance sheet items 79,927 79,927 79,927
Other regulatory adjustments (10,308) (10,437) (10,437)
------------ ------------ ----------------
Total exposure 801,959 802,731 802,731
------------ ------------ ----------------
Pro forma total exposure(2) 809,090 813,055 813,055
------------ ------------ ----------------
Leverage ratio 3.9% 3.4% 4.0%
Pro forma leverage ratio(2) 4.0% 3.4% 4.1%
Leverage ratio at 31 December 2012(3) 4.4% 3.1% 3.8%
Basel III December 2010 rules(4) :
Leverage ratio 3.3% 3.9%
Pro forma leverage ratio(2) 3.4% 4.0%
Basel III January 2014 rules(5) :
Leverage ratio 3.7% 4.4%
Pro forma leverage ratio(2) 3.8% 4.5%
(1) Includes the full value of tier 1 instruments reported under the
prevailing rules as at 31 December 2013. These instruments will
become ineligible for inclusion in tier 1 capital over the transitional
period.
(2) Includes the benefits of the announced sales of Heidelberger Leben,
Scottish Widows Investment Partnership and Sainsbury's Bank.
(3) 31 December 2012 comparatives have not been restated to reflect
the implementation of IAS19R and IFRS10.
(4) Exposure measure determined in accordance with the original December
2010 Basel III leverage ratio framework as interpreted through
the July 2012 Basel III Quantitative Impact Study instructions
and related guidance and as required by the PRA.
(5) Exposure measure estimated in accordance with the January 2014
revised Basel III leverage ratio framework.
CAPITAL MANAGEMENT (continued)
In order to ensure that the capital and exposure components of the ratio are measured consistently CRD IV requires the assets of the Insurance entities included in the Group's statutory consolidated balance sheet to be excluded from the exposure measure in proportion to the element of the investment in the Group's Insurance businesses that is excluded from tier 1 capital. Under the January 2014 revised Basel III leverage ratio framework only the proportion of the investment in the Group's Insurance businesses not deducted from tier 1 capital is included in the exposure measure.
Leverage ratio exposure values for derivatives and securities financing transactions have been calculated in accordance with the methodologies prescribed by the relevant rules applied.
Off-balance sheet items primarily consist of undrawn credit facilities, including facilities that may be cancelled unconditionally at any time without notice. The leverage ratio exposure value for off-balance sheet items is determined by applying set credit conversion factors to the nominal values of the items, based on the classification of the item. On a CRD IV basis a credit conversion factor of 10 per cent is applied to unconditionally cancellable items, with remaining
off-balance sheet items predominantly attracting a 100 per cent credit conversion factor. Under the January 2014 revised Basel III leverage ratio framework, the credit conversion factors applied to off-balance sheet items follow those prescribed by Standardised credit risk rules, subject to a floor of 10 per cent.
Other regulatory adjustments consist of other balance sheet assets that are required under CRD IV to be deducted from tier 1 capital. The removal of these assets from the exposure measure ensures consistency is maintained between the capital and exposure components of the ratio.
The Group's ratios under the various bases presented exceed the Basel Committee's minimum ratio of 3 per cent which it is proposed should become a Pillar 1 requirement by 1 January 2018.
STATUTORY INFORMATION
Page
Condensed consolidated financial statements (unaudited)
Consolidated income statement 81
Consolidated statement of comprehensive income 82
Consolidated balance sheet 83
Consolidated statement of changes in equity 85
Consolidated cash flow statement 87
Notes
1 Accounting policies, presentation and estimates 88
2 Segmental analysis 90
3 Other income 94
4 Operating expenses 95
5 Impairment 96
6 Taxation 97
7 Loss per share 98
8 Disposal groups 98
9 Trading and other financial assets at fair value through 99
profit or loss
10 Derivative financial instruments 100
11 Loans and advances to customers 101
12 Allowance for impairment losses on loans and receivables 101
13 Securitisations and covered bonds 102
14 Debt securities classified as loans and receivables 103
15 Available-for-sale financial assets 103
16 Other assets 103
17 Customer deposits 104
18 Debt securities in issue 104
19 Other liabilities 104
20 Post-retirement defined benefit schemes 105
21 Subordinated liabilities 106
22 Share capital 107
23 Reserves 107
24 Provisions for liabilities and charges 108
25 Contingent liabilities and commitments 111
26 Fair values of financial assets and liabilities 114
27 Related party transactions 121
28 Restatement of prior period information 123
29 Future accounting developments 128
30 Other information 128
CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)
CONSOLIDATED INCOME STATEMENT
2013 2012(1)
Note GBP million GBP million
Interest and similar income 21,163 23,548
Interest and similar expense (13,825) (15,830)
----------- -----------
Net interest income 7,338 7,718
----------- -----------
Fee and commission income 4,119 4,650
Fee and commission expense (1,385) (1,444)
----------- -----------
Net fee and commission income 2,734 3,206
Net trading income 16,467 15,005
Insurance premium income 8,197 8,284
Other operating income 3,249 4,700
----------- -----------
Other income 3 30,647 31,195
----------- -----------
Total income 37,985 38,913
Insurance claims (19,507) (18,396)
----------- -----------
Total income, net of insurance
claims 18,478 20,517
----------- -----------
Regulatory provisions (3,455) (4,175)
Other operating expenses (11,867) (11,799)
----------- -----------
Total operating expenses 4 (15,322) (15,974)
----------- -----------
Trading surplus 3,156 4,543
Impairment 5 (2,741) (5,149)
-----------
Profit (loss) before tax 415 (606)
Taxation 6 (1,217) (781)
----------- -----------
Loss for the year (802) (1,387)
----------- -----------
Profit attributable to non-controlling
interests 36 84
Loss attributable to equity shareholders (838) (1,471)
----------- -----------
Loss for the year (802) (1,387)
----------- -----------
Basic loss per share 7 (1.2)p (2.1)p
Diluted loss per share 7 (1.2)p (2.1)p
(1) Restated - see notes 1 and 28.
CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) (continued)
CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME
2013 2012(1)
GBP million GBP million
Loss for the year (802) (1,387)
Other comprehensive income
Items that will not subsequently be
reclassified to profit or loss:
Post-retirement defined benefit scheme
remeasurements (note 20):
----------- -----------
Remeasurements before taxation (136) (2,136)
Taxation 28 491
----------- -----------
(108) (1,645)
Items that may subsequently be reclassified
to profit or loss:
Movements in revaluation reserve in
respect of available-for-sale financial
assets:
----------- -----------
Adjustment on transfers from held-to-maturity
portfolio - 1,168
Change in fair value (680) 900
Income statement transfers in respect
of disposals (629) (3,547)
Income statement transfers in respect
of impairment 18 42
Other income statement transfers - 169
Taxation 277 339
----------- -----------
(1,014) (929)
Movements in cash flow hedging reserve:
----------- -----------
Effective portion of changes in fair
value (1,229) 116
Net income statement transfers (550) (92)
Taxation 374 1
----------- -----------
(1,405) 25
Currency translation differences (tax:
nil) (6) (14)
----------- -----------
Other comprehensive income for the year,
net of tax (2,533) (2,563)
----------- -----------
Total comprehensive income for the year (3,335) (3,950)
----------- -----------
Total comprehensive income attributable
to non-controlling interests 36 82
Total comprehensive income attributable
to equity shareholders (3,371) (4,032)
----------- -----------
Total comprehensive income for the year (3,335) (3,950)
----------- -----------
(1) Restated - see notes 1 and 28.
CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) (continued)
CONSOLIDATED BALANCE SHEET
At At
31 December 31 December
2013 2012(1)
Assets Note GBP million GBP million
Cash and balances at central banks 49,915 80,298
Items in course of collection from banks 1,007 1,256
Trading and other financial assets at fair
value through profit or loss 9 142,683 160,620
Derivative financial instruments 10 33,125 56,557
Loans and receivables:
------------ ------------
Loans and advances to banks 25,365 32,757
Loans and advances to customers 11 495,281 517,225
Debt securities 14 1,355 5,273
------------ ------------
522,001 555,255
Available-for-sale financial assets 15 43,976 31,374
Investment properties 4,864 5,405
Goodwill 2,016 2,016
Value of in-force business 5,335 6,800
Other intangible assets 2,279 2,792
Tangible fixed assets 7,570 7,342
Current tax recoverable 31 354
Deferred tax assets 5,104 4,913
Retirement benefit assets 20 98 741
Other assets 16 27,026 18,498
------------ ------------
Total assets 847,030 934,221
------------ ------------
(1) Restated - see notes 1 and 28.
CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) (continued)
CONSOLIDATED BALANCE SHEET (continued)
At At
31 December 31 December
2013 2012(1)
Equity and liabilities Note GBP million GBP million
Liabilities
Deposits from banks 13,982 38,405
Customer deposits 17 441,311 426,912
Items in course of transmission to banks 774 996
Trading and other financial liabilities
at fair value through profit or loss 43,625 33,392
Derivative financial instruments 10 30,464 48,676
Notes in circulation 1,176 1,198
Debt securities in issue 18 87,102 117,253
Liabilities arising from insurance contracts
and
participating investment contracts 82,777 82,953
Liabilities arising from non-participating
investment contracts 27,590 54,372
Unallocated surplus within insurance businesses 391 267
Other liabilities 19 40,607 46,793
Retirement benefit obligations 20 1,096 1,905
Current tax liabilities 147 138
Deferred tax liabilities 3 327
Other provisions 4,337 3,961
Subordinated liabilities 21 32,312 34,092
------------ ------------
Total liabilities 807,694 891,640
Equity
------------ ------------
Share capital 22 7,145 7,042
Share premium account 23 17,279 16,872
Other reserves 23 10,477 12,902
Retained profits 23 4,088 5,080
------------ ------------
Shareholders' equity 38,989 41,896
Non-controlling interests 347 685
------------ ------------
Total equity 39,336 42,581
------------ ------------
Total equity and liabilities 847,030 934,221
------------ ------------
(1) Restated - see notes 1 and 28.
CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) (continued)
CONSOLIDATED STATEMENT OF CHANGES IN EQUITY
Attributable to equity shareholders
----------------------------------------------------
Share capital Non-
and Other Retained controlling
premium reserves profits Total interests Total
GBP million GBP million GBP million GBP million GBP million GBP million
Balance at 1 January
2013
As previously reported 23,914 12,902 7,183 43,999 685 44,684
Restatement (see notes
1 and 28) - - (2,103) (2,103) - (2,103)
------------- ----------- ----------- ----------- ------------ -----------
Restated 23,914 12,902 5,080 41,896 685 42,581
Comprehensive income
(Loss) profit for
the year - - (838) (838) 36 (802)
Other comprehensive
income
------------- ----------- ----------- ----------- ------------ -----------
Post-retirement defined
benefit scheme remeasurements,
net of tax - - (108) (108) - (108)
Movements in revaluation
reserve in respect
of available-for-sale
financial assets, net
of tax - (1,014) - (1,014) - (1,014)
Movements in cash
flow hedging reserve,
net of tax - (1,405) - (1,405) - (1,405)
Currency translation
differences (tax:
nil) - (6) - (6) - (6)
------------- ----------- ----------- ----------- ------------ -----------
Total other comprehensive
income - (2,425) (108) (2,533) - (2,533)
------------- ----------- ----------- ----------- ------------ -----------
Total comprehensive
income - (2,425) (946) (3,371) 36 (3,335)
------------- ----------- ----------- ----------- ------------ -----------
Transactions with
owners
------------- ----------- ----------- ----------- ------------ -----------
Dividends - - - - (25) (25)
Issue of ordinary
shares 510 - - 510 - 510
Movement in treasury
shares - - (480) (480) - (480)
Value of employee services:
Share option schemes - - 142 142 - 142
Other employee award
schemes - - 292 292 - 292
Change in non-controlling
interests - - - - (349) (349)
------------- ----------- ----------- ----------- ------------ -----------
Total transactions
with owners 510 - (46) 464 (374) 90
------------- ----------- ----------- ----------- ------------ -----------
Balance at 31 December
2013 24,424 10,477 4,088 38,989 347 39,336
------------- ----------- ----------- ----------- ------------ -----------
CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) (continued)
CONSOLIDATED STATEMENT OF CHANGES IN EQUITY (continued)
Attributable to equity shareholders
--------------------------------------------------
Share
capital Non-
and Other Retained controlling
premium reserves profits Total interests Total
GBP million GBP million GBP million GBP million GBP million GBP million
Balance at 1 January
2012
As originally reported 23,422 13,818 8,680 45,920 674 46,594
Restatement (see notes
1 and 28) - - (414) (414) - (414)
----------- ----------- ----------- ----------- ------------ -----------
Restated 23,422 13,818 8,266 45,506 674 46,180
Comprehensive income
(Loss) profit for
the year - - (1,471) (1,471) 84 (1,387)
Other comprehensive
income
----------- ----------- ----------- ----------- ------------ -----------
Post-retirement defined
benefit scheme remeasurements,
net of tax - - (1,645) (1,645) - (1,645)
Movements in revaluation
reserve
in respect of available-for-sale
financial assets,
net of tax - (927) - (927) (2) (929)
Movements in cash
flow hedging reserve,
net of tax - 25 - 25 - 25
Currency translation
differences (tax:
nil) - (14) - (14) - (14)
----------- ----------- ----------- ----------- ------------ -----------
Total other comprehensive
income - (916) (1,645) (2,561) (2) (2,563)
----------- ----------- ----------- ----------- ------------ -----------
Total comprehensive
income - (916) (3,116) (4,032) 82 (3,950)
----------- ----------- ----------- ----------- ------------ -----------
Transactions with
owners
----------- ----------- ----------- ----------- ------------ -----------
Dividends - - - - (56) (56)
Issue of ordinary
shares 492 - - 492 - 492
Movement in treasury
shares - - (407) (407) - (407)
Value of employee
services:
Share option schemes - - 81 81 - 81
Other employee award
schemes - - 256 256 - 256
Change in non-controlling
interests - - - - (15) (15)
----------- ----------- ----------- ----------- ------------ -----------
Total transactions
with owners 492 - (70) 422 (71) 351
----------- ----------- ----------- ----------- ------------ -----------
Balance at 31 December
2012 23,914 12,902 5,080 41,896 685 42,581
----------- ----------- ----------- ----------- ------------ -----------
CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) (continued)
CONSOLIDATED CASH FLOW STATEMENT
2013 2012(1)
GBP million GBP million
Profit (loss) before tax 415 (606)
Adjustments for:
Change in operating assets 17,117 47,805
Change in operating liabilities (44,270) (46,153)
Non-cash and other items 11,231 2,081
Tax (paid) received (24) (78)
----------- -----------
Net cash (used in) provided by operating
activities (15,531) 3,049
Cash flows from investing activities
----------- -----------
Purchase of financial assets (36,959) (22,050)
Proceeds from sale and maturity of financial
assets 21,552 37,664
Purchase of fixed assets (2,982) (3,003)
Proceeds from sale of fixed assets 2,090 2,595
Acquisition of businesses, net of cash
acquired (6) (11)
Disposal of businesses, net of cash
disposed 696 37
-----------
Net cash (used in) provided by investing
activities (15,609) 15,232
Cash flows from financing activities
----------- -----------
Dividends paid to non-controlling interests (25) (56)
Interest paid on subordinated liabilities (2,451) (2,577)
Proceeds from issue of subordinated
liabilities 1,500 -
Proceeds from issue of ordinary shares 350 170
Repayment of subordinated liabilities (2,442) (664)
Change in non-controlling interests - 23
----------- -----------
Net cash used in financing activities (3,068) (3,104)
Effects of exchange rate changes on
cash and cash equivalents (53) (8)
----------- -----------
Change in cash and cash equivalents (34,261) 15,169
Cash and cash equivalents at beginning
of year 101,058 85,889
----------- -----------
Cash and cash equivalents at end of
year 66,797 101,058
----------- -----------
(1) Restated - see notes 1 and 28.
Cash and cash equivalents comprise cash and balances at central banks (excluding mandatory deposits) and amounts due from banks with a maturity of less than three months.
1. Accounting policies, presentation and estimates
This preliminary statement as at and for the year to 31 December 2013 has been prepared in accordance with the Listing Rules of the Financial Conduct Authority (FCA) relating to Preliminary Announcements and comprises the unaudited results of Lloyds Banking Group plc (the Company) together with its subsidiaries (the Group). It does not include all of the information required for full annual financial statements. Copies of the 2013 annual report and accounts will be published on the Group's website and will be available upon request from Investor Relations, Lloyds Banking Group plc, 25 Gresham Street, London EC2V 7HN, in March 2014.
The British Bankers' Association's (BBA's) Code for Financial Reporting Disclosure (the Disclosure Code) sets out disclosure principles together with supporting guidance in respect of the financial statements of UK banks. The Group has adopted the Disclosure Code and these financial statements have been prepared in compliance with the Disclosure Code's principles. Terminology used in these financial statements is consistent with that used in the Group's 2012 annual report and accounts where a glossary of terms can be found.
The directors consider that it is appropriate to continue to adopt the going concern basis in preparing the financial statements. In reaching this assessment, the directors have considered projections for the Group's capital and funding position and have had regard to the factors set out in Principal risks and uncertainties: Funding and liquidity on page 41.
The accounting policies are consistent with those applied by the Group in its 2012 annual report and accounts except as described below.
On 1 January 2013 the Group adopted the following new accounting standards and amendments to standards:
IFRS 10 Consolidated Financial Statements
IFRS 10 supersedes IAS 27 Consolidated and Separate Financial Statements and SIC-12 Consolidation - Special Purpose Entities and establishes the principles for when the Group controls another entity and is therefore required to consolidate the other entity in the Group's financial statements. Under IFRS 10, the Group controls an entity when it is exposed to, or has rights to, variable returns from its involvement with the entity and has the ability to affect those returns through the exercise of power. As a result, the Group consolidates certain entities that were not previously consolidated and no longer consolidates certain entities which were previously consolidated; principally in relation to Open-Ended Investment Companies.
The Group has applied IFRS 10 retrospectively and restated its comparatives in accordance with the transitional provisions included in the standard. These provisions require the Group to re-assess its control conclusions as at 1 January 2013 and restate its comparative information, applying the revised assessment in 2012 to the extent that the relevant investments were held in that year. Details of the impact of these restatements are provided in note 28.
IAS 19R: Amendments to IAS 19 Employee Benefits
IAS 19R prescribes the accounting and disclosure by employers for employee benefits. Actuarial gains and losses (remeasurements) arising from the valuation of defined benefit pension schemes are no longer permitted to be deferred using the corridor approach and must be recognised immediately in other comprehensive income. In addition, IAS 19R also replaces interest cost and expected return on plan assets with a net interest amount that is calculated by applying the discount rate to the net defined benefit liability (asset). IAS 19R has been applied retrospectively and comparative figures restated accordingly. Details of the impact of these restatements are provided in note 28.
1. Accounting policies, presentation and estimates (continued)
The Group updates the valuations of its post-retirement defined benefit schemes at 31 December each year. In addition, at each interim reporting date the Group reviews the assumptions used to calculate the net defined benefit obligation and updates its balance sheet carrying value where that value would otherwise differ materially from a valuation based on those revised assumptions.
The impact of the implementation of IAS19R on the Group's results for 2013 has been to decrease other operating expenses by GBP28 million and increase profit before tax by the same amount. The impact on the balance sheet at 31 December 2013 has been to decrease the net retirement benefit asset by GBP2,817 million, to increase deferred tax assets by GBP648 million and to reduce shareholders' equity by GBP2,169 million.
IFRS 13 Fair value measurement
IFRS 13 has been applied with effect from 1 January 2013. IFRS 13 defines fair value as the price that would be received to sell an asset, or paid to transfer a liability, in an orderly transaction between market participants at the measurement date in the principal or, in its absence, the most advantageous market to which the Group has access at that date. IFRS 13 requires that the fair value of a non-financial asset is determined based on the highest and best use of the asset, and that the fair value of a liability reflects its non-performance risk. These changes had no significant impact on the measurement of the Group's assets and liabilities.
Amendments to IAS 1Presentation of Financial Statements - 'Presentation of Items of Other Comprehensive Income'
The amendments to IAS 1 require entities to group items presented in other comprehensive income on the basis of whether they may potentially be reclassified to profit or loss subsequently. The statement of other comprehensive income in these financial statements has been revised to reflect the new requirements.
Amendments to IFRS 7 Financial Instruments: Disclosures - 'Disclosures - Offsetting Financial Assets and Financial Liabilities'
The amendments to IFRS 7 require entities to disclose information to enable users of the financial statements to evaluate the effect or potential effect of netting arrangements on the balance sheet. These disclosures will be made in the Group's financial statements for the year ended 31 December 2013.
IFRS 12 Disclosure of Interests in Other Entities
IFRS 12 requires an entity to disclose information that enables users of financial statements to evaluate the nature of, and risks associated with, its interests in other entities and the effects of those interests on its financial position, financial performance and cash flows. These disclosures will be made in the Group's financial statements for the year ended 31 December 2013.
Future accounting developments
Details of those IFRS pronouncements which will be relevant to the Group but which were not effective at 31 December 2013 and which have not been applied in preparing these financial statements are set out in note 29.
Critical accounting estimates and judgements
The preparation of the Group's financial statements requires management to make judgements, estimates and assumptions that impact the application of accounting policies and the reported amounts of assets, liabilities, income and expenses. Due to the inherent uncertainty in making estimates, actual results reported in future periods may include amounts which differ from those estimates. Estimates, judgements and assumptions are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. There have been no significant changes in the basis upon which estimates have been determined, compared to that applied at 31 December 2012.
2. Segmental analysis
Lloyds Banking Group provides a wide range of banking and financial services in the UK and in certain locations overseas.
The Group Executive Committee (GEC) has been determined to be the chief operating decision maker for the Group. The Group's operating segments reflect its organisational and management structures. GEC reviews the Group's internal reporting based around these segments in order to assess performance and allocate resources. This assessment includes a consideration of each segment's net interest revenue and consequently the total interest income and expense for all reportable segments is presented on a net basis. The segments are differentiated by the type of products provided, by whether the customers are individuals or corporate entities and by the geographical location of
the customer.
The segmental results and comparatives are presented on an underlying basis, the basis reviewed by the chief operating decision maker. Previously the results of the Group's segments had been reviewed on a management basis and the Group's segmental analysis was presented accordingly. The effects of asset sales, volatile items and liability management as well as the fair value unwind line are excluded in arriving at underlying profit.
The Group's activities were organised into four financial reporting segments during 2013: Retail; Commercial Banking; Wealth, Asset Finance and International; and Insurance.
Comparative figures have been restated accordingly for the accounting policy changes explained in note 1.
Retail offers a broad range of retail financial service products in the UK, including current accounts, savings, personal loans, credit cards and mortgages. It is also a major general insurance and bancassurance distributor, selling a wide range of long-term savings, investment and general insurance products.
Commercial Banking provides banking and related services for all UK and multinational business clients, from small and medium-sized enterprises to major corporate and financial institutions.
Wealth, Asset Finance and International gives increased focus and momentum to the Group's private banking and asset management activities, closely co-ordinates the management of its international businesses and also encompasses the Asset Finance business. Wealth comprises the Group's private banking, wealth and asset management businesses in the UK and overseas. International comprises retail businesses, principally in Continental Europe.
Insurance provides long-term savings, protection and investment products distributed through bancassurance, intermediary and direct channels in the UK. It is also a distributor of home insurance in the UK with products sold through the retail branch network, direct channels and strategic corporate partners. The business consists of Life, Pensions and Investments UK; Life, Pensions and Investments Europe; and General Insurance.
Other includes the costs of managing the Group's technology platforms, branch and head office property estate, operations (including payments, banking operations and collections) and sourcing, the costs of which are predominantly recharged to the other divisions. It also reflects other items not recharged to the divisions, including UK bank levy and Financial Services Compensation Scheme costs.
2. Segmental analysis (continued)
Inter-segment services are generally recharged at cost, with the exception of the internal commission arrangements between the UK branch and other distribution networks and the insurance product manufacturing businesses within the Group, where a profit margin is also charged. Inter-segment lending and deposits are generally entered into at market rates, except that non-interest bearing balances are priced at a rate that reflects the external yield that could be earned on such funds.
For the majority of those derivative contracts entered into by business units for risk management purposes, the business unit recognises the net interest income or expense on an accrual accounting basis and transfers the remainder of the movement in the fair value of the derivative to the central group segment where the resulting accounting volatility is managed where possible through the establishment of hedge accounting relationships. Any change in fair value of the hedged instrument attributable to the hedged risk is also recorded within the central group segment. This allocation of the fair value of the derivative and change in fair value of the hedged instrument attributable to the hedged risk avoids accounting asymmetry in segmental results and leads to accounting volatility in the central group segment where it
is managed.
Other Total
income, income, Profit
Net net of net of (loss) Inter-
interest insurance insurance before External segment
2013 income claims claims tax revenue revenue
GBPm GBPm GBPm GBPm GBPm GBPm
Underlying basis
Retail 7,536 1,410 8,946 3,749 10,478 (1,532)
Commercial Banking 2,426 2,708 5,134 1,575 4,410 724
Wealth, Asset Finance
and International 870 1,809 2,679 (42) 2,451 228
Insurance (103) 1,880 1,777 1,090 2,459 (682)
Other 156 113 269 (206) (993) 1,262
--------- ---------- ---------- ------- -------- --------
Group 10,885 7,920 18,805 6,166 18,805 -
-------- --------
Reconciling items:
Insurance grossing
adjustment (2,930) 3,074 144 -
Asset sales, volatile
items and liability
management(1) 14 (460) (446) (720)
Volatility arising
in insurance businesses - 668 668 668
Simplification costs - - - (830)
EC mandated retail
business disposal
costs - - - (687)
Payment protection
insurance provision - - - (3,050)
Other regulatory
provisions - - - (405)
Past service cost - - - (104)
Amortisation of
purchased intangibles - - - (395)
Fair value unwind (631) (62) (693) (228)
Group - statutory 7,338 11,140 18,478 415
--------- ---------- ---------- -------
(1) Includes (i) gains or losses on disposals of assets, including
centrally held government bonds, which are not part of normal business
operations; (ii) the net effect of banking volatility, changes
in the fair value of the equity conversion feature of the Group's
Enhanced Capital Notes and net derivative valuation adjustments;
and (iii) the results of liability management exercises.
2. Segmental analysis (continued)
Total
Other income,
income, net Profit
Net net of (loss) Inter-
interest of insurance insurance before External segment
2012(1) income claims claims tax revenue revenue
GBPm GBPm GBPm GBPm GBPm GBPm
Underlying basis
Retail 7,195 1,462 8,657 3,188 10,951 (2,294)
Commercial Banking 2,206 2,932 5,138 (324) 4,070 1,068
Wealth, Asset Finance
and International 799 2,043 2,842 (929) 2,835 7
Insurance (78) 1,929 1,851 1,107 2,497 (646)
Other 213 (315) (102) (477) (1,967) 1,865
--------- ------------- ---------- ------- -------- --------
Group 10,335 8,051 18,386 2,565 18,386 -
-------- --------
Reconciling items:
Insurance grossing
adjustment (2,587) 2,760 173 -
Asset sales, volatile
items and liability
management(2) 199 1,691 1,890 1,570
Volatility arising
in insurance businesses 8 304 312 312
Simplification costs - - - (676)
EC mandated retail
business disposal
costs - - - (570)
Past service pensions
credit - - - 250
Payment protection
insurance provision - - - (3,575)
Other regulatory
provisions - (50) (50) (650)
Amortisation of
purchased intangibles - - - (482)
Fair value unwind (237) 43 (194) 650
Group - statutory 7,718 12,799 20,517 (606)
--------- ------------- ---------- -------
(1) Restated - see notes 1 and 28.
(2) Includes (i) gains or losses on disposals of assets, including
centrally held government bonds, which are not part of normal business
operations; (ii) the net effect of banking volatility, changes
in the fair value of the equity conversion feature of the Group's
Enhanced Capital Notes and net derivative valuation adjustments;
and (iii) the results of liability management exercises.
2. Segmental analysis (continued)
At At
31 December 31 December
Segment external assets 2013 2012(1)
GBPm GBPm
Retail 345,037 346,030
Commercial Banking 255,459 314,090
Wealth, Asset Finance and International 30,987 77,884
Insurance 155,656 152,583
Other 59,891 43,634
------------ ------------
Total Group 847,030 934,221
------------ ------------
Segment customer deposits
Retail 268,974 260,838
Commercial Banking 126,534 114,115
Wealth, Asset Finance and International 45,772 51,885
Other 31 74
------------ ------------
Total Group 441,311 426,912
------------ ------------
Segment external liabilities
Retail 287,610 287,631
Commercial Banking 225,985 249,097
Wealth, Asset Finance and International 47,879 92,686
Insurance 149,757 143,695
Other 96,463 118,531
------------ ------------
Total Group 807,694 891,640
------------ ------------
(1) Restated - see notes 1 and 28.
3. Other income
2013 2012(1)
GBPm GBPm
Fee and commission income:
------- -------
Current account fees 973 1,008
Credit and debit card fees 984 941
Other fees and commissions 2,162 2,701
------- -------
4,119 4,650
Fee and commission expense (1,385) (1,444)
------- -------
Net fee and commission income 2,734 3,206
Net trading income 16,467 15,005
Insurance premium income 8,197 8,284
------- -------
Gains on sale of available-for-sale
financial assets 629 3,547
Liability management(2) (142) (338)
Other(3) 2,762 1,491
------- -------
Other operating income 3,249 4,700
------- -------
Total other income 30,647 31,195
------- -------
(1) Restated - see notes 1 and 28.
(2) Losses of GBP142 million arose in 2013 on transactions undertaken
as part of the Group's management of wholesale funding and capital;
this compares to a gain of GBP59 million relating to the exchange
of certain capital securities for other subordinated debt instruments
(a related gain of GBP109 million was also recognised in net interest
income) and losses of GBP397 million on the buy-back of other debt
securities in 2012.
(3) During 2013 the Group completed a number of disposals of assets
and businesses, including:
* On 15 March 2013 the Group completed the sale of 102
million shares in St James's Place plc, reducing the
Group's holding in that company to approximately 37
per cent. As a result of that reduction in holding
the Group ceased to consolidate St James's Place plc
in its accounts, instead accounting for the residual
investment as an associate. The Group realised a gain
of GBP394 million on the sale of those shares and the
fair valuation of the Group's residual stake.
Subsequently, on 29 May 2013 the Group completed the
sale of a further 77 million shares, generating a
profit of GBP39 million and on 13 December 2013
completed the sale of the remainder of its holding,
generating a profit of GBP107 million.
* On 31 May 2013, the Group sold a portfolio of US RMBS
(residential mortgage backed securities) for a cash
consideration of GBP3.3 billion, realising a profit
of GBP538 million.
* On 30 June 2013 the Group disposed of its Spanish
retail banking operations, including Lloyds Bank
International S.A.U and Lloyds Investment España
SGIIC S.A.U, to Banco Sabadell, S.A. realising a loss
of GBP256 million.
* On 31 December 2013, the Group completed the sale of
its Australian operations (which principally comprise
Capital Finance Australia Limited, a provider of
motor and equipment asset finance, and BOS
International (Australia) Limited, a corporate
lending business) generating a profit on sale of
GBP49 million.
* On 21 August 2013 the Group announced the sale of its
German life insurance business, Heidelberger
Lebensversicherung AG, with the sale expected to
complete in the first quarter of 2014; an impairment
of GBP382 million has been recognised in the year
ended 31 December 2013.
4. Operating expenses
2013 2012(1)
GBPm GBPm
Administrative expenses
Staff costs:
------ -------
Salaries 3,331 3,411
Performance based compensation 473 395
Social security costs 385 383
Pensions and other post-retirement benefit
schemes:
Past service charges (credits)(2) 104 (250)
Other 654 589
------ -------
758 339
Restructuring costs 111 217
Other staff costs 783 746
------ -------
5,841 5,491
Premises and equipment:
------ -------
Rent and rates 467 488
Hire of equipment 15 17
Repairs and maintenance 178 174
Other 310 270
------ -------
970 949
Other expenses:
------ -------
Communications and data processing 1,169 1,082
Advertising and promotion 313 314
Professional fees 425 550
UK bank levy 238 179
Other 971 1,108
------ -------
3,116 3,233
------
9,927 9,673
Depreciation and amortisation 1,940 2,126
Total operating expenses, excluding regulatory
provisions 11,867 11,799
Regulatory provisions:
------ -------
Payment protection insurance provision (note
24) 3,050 3,575
Other regulatory provisions (note 24) 405 600
------ -------
3,455 4,175
------
Total operating expenses 15,322 15,974
------ -------
(1) Restated - see notes 1 and 28.
(2) The Group has agreed certain changes to early retirement and commutation
factors in two of its principal defined benefit pension schemes,
resulting in a cost of GBP104 million recognised in the Group's
income statement in 2013. During 2012, following a review of policy
in respect of discretionary pension increases in relation to the
Group's defined benefit pension schemes, increases in certain schemes
are now linked to the Consumer Price Index rather than the Retail
Price Index. The impact of this change was a reduction in the Group's
defined benefit obligation of GBP258 million, recognised in the
Group's income statement in 2012, net of a charge of GBP8 million
in respect of one of the Group's smaller schemes.
4. Operating expenses (continued)
Performance-based compensation
The table below analyses the Group's performance-based compensation costs (excluding branch-based sales incentives) between those relating to the current performance year and those relating to earlier years.
2013 2012
GBPm GBPm
Performance-based compensation expense comprises:
Awards made in respect of the year ended 31 December 394 362
Awards made in respect of earlier years 79 33
---- ----
473 395
---- ----
Performance-based compensation expense deferred
until later years comprises:
Awards made in respect of the year ended 31 December 47 37
Awards made in respect of earlier years 30 15
---- ----
77 52
---- ----
Performance-based awards expensed in 2013 include cash awards amounting to GBP126 million (2012: GBP128 million).
5. Impairment
2013 2012
GBPm GBPm
Impairment losses on loans and receivables:
----- -----
Loans and advances to customers 2,725 5,125
Debt securities classified as loans
and receivables 1 (4)
----- -----
Impairment losses on loans and receivables
(note 12) 2,726 5,121
Impairment of available-for-sale financial
assets 15 37
Other credit risk provisions - (9)
----- -----
Total impairment charged to the income
statement 2,741 5,149
----- -----
6. Taxation
A reconciliation of the tax (charge) credit that would result from applying the standard UK corporation tax rate to the profit (loss) before tax, to the actual tax charge, is given below:
2013 2012(1)
GBPm GBPm
Profit (loss) before tax 415 (606)
------- -------
Tax (charge) credit thereon at UK corporation
tax rate of 23.25 per cent
(2012: 24.5 per cent) (96) 148
Factors affecting tax (charge) credit:
UK corporation tax rate change (594) (320)
Disallowed items (167) (186)
Non-taxable items 132 240
Overseas tax rate differences (116) 75
Gains exempted or covered by capital
losses 57 36
Policyholder tax (251) (144)
Further factors affecting the life business:(2)
Derecognition of deferred tax on policyholder
tax credit - (583)
Taxation of certain insurance assets
arising on transition to new tax regime - (221)
Changes to the taxation of pension business:
Policyholder tax cost - (182)
Shareholder tax benefit - 206
Deferred tax on losses no longer recognised
following sale of Australian operations (348) -
Tax losses where no deferred tax recognised - (25)
Deferred tax on Australian tax losses
not previously recognised 60 12
Adjustments in respect of previous years 97 135
Effect of results of joint ventures
and associates 9 23
Other items - 5
-------
Tax charge (1,217) (781)
------- -------
(1) Restated - see notes 1 and 28.
(2) The Finance Act 2012 introduced a new UK tax regime for the taxation
of life insurance companies which took effect from 1 January 2013.
The new regime, combined with current economic forecasts, had a
number of impacts on the 2012 tax charge.
The Finance Act 2013 (the Act) was substantively enacted on 2 July 2013. The Act further reduced the main rate of corporation tax to 21 per cent with effect from 1 April 2014 and 20 per cent with effect from 1 April 2015. The change in the main rate of corporation tax from 23 per cent to 20 per cent has resulted in a reduction in the Group's net deferred tax asset at 31 December 2013 of GBP636 million, comprising the GBP594 million charge included in the income statement and a GBP42 million charge included in equity.
7. Loss per share
2013 2012(1)
Basic
Loss attributable to equity shareholders GBP(838)m GBP(1,471)m
Weighted average number of ordinary
shares in issue 71,009m 69,841m
Loss per share (1.2)p (2.1)p
Fully diluted
Loss attributable to equity shareholders GBP(838)m GBP(1,471)m
Weighted average number of ordinary
shares in issue 71,009m 69,841m
Loss per share (1.2)p (2.1)p
(1) Restated - see notes 1 and 28.
8. Disposal groups
Disposal groups are classified as held for sale if the Group will recover the carrying amount principally through a sale transaction rather than through continuing use and a sale is considered highly probable. The Group completed the sale of its joint venture interest in Sainsbury's Bank on 31 January 2014 and expects to complete the announced sales of its international private banking operations in Monaco and Gibraltar, its German insurance business and Scottish Widows Investment Partnership, its asset management business, in the next 12 months. The assets and liabilities associated with these operations are therefore classified as held-for-sale disposal groups at 31 December 2013 and included within other assets and other liabilities respectively.
At At
31 December 31 December
2013 2012
GBPm GBPm
Other assets (note 16)
Assets of disposal groups classified as held
for sale 7,988 194
Other liabilities (note 19)
Liabilities of disposal groups classified as
held for sale 7,302 214
Disposal groups classified as held for sale are measured at the lower of carrying amount and fair value less costs to sell. The Group has recognised an impairment of GBP382 million relating to disposal groups classified as held for sale
during 2013.
At 31 December 2012, the Group's Uruguayan branch business, its branch remittance business in Japan and its portfolio management business in Luxembourg were classified as held-for-sale; these sales completed in 2013.
8. Disposal groups (continued)
The major classes of assets and liabilities of the disposal groups are as follows:
At At
31 December 31 December
2013 2012
GBPm GBPm
Assets
Cash and balances at central banks - 82
Trading and other financial assets at fair value
through profit or loss 5,040 -
Loans and advances to banks 101 7
Loans and advances to customers 244 84
Available-for-sale financial assets - 27
Value of in-force business 1,017 -
Other 1,968 20
Provision for impairment of the disposal groups (382) (26)
------------ ------------
7,988 194
------------ ------------
Liabilities
Customer deposits 307 185
Liabilities arising from insurance contracts
and participating investment contracts 4,901 -
Deferred tax liabilities 282 -
Other 1,812 29
------------ ------------
7,302 214
------------ ------------
9. Trading and other financial assets at fair value through profit or loss
At At
31 December 31 December
2013 2012(1)
GBPm GBPm
Trading assets 37,350 23,345
Other financial assets at fair value through
profit or loss:
------------ ------------
Treasury and other bills 54 56
Loans and advances to customers 27 34
Debt securities 38,853 47,738
Equity shares 66,399 89,447
------------ ------------
105,333 137,275
------------ ------------
Total trading and other financial assets at fair
value through profit or loss 142,683 160,620
------------ ------------
(1) Restated - see notes 1 and 28.
Included in the above is GBP101,185 million (31 December 2012: GBP134,537 million) of assets relating to the insurance businesses.
10. Derivative financial instruments
31 December 2013 31 December 2012(1)
--------------------------- ---------------------------
Fair value Fair value Fair value Fair value
of assets of liabilities of assets of liabilities
GBPm GBPm GBPm GBPm
Hedging
Derivatives designated as fair
value hedges 5,100 1,497 6,903 2,128
Derivatives designated as cash
flow hedges 1,687 3,021 4,668 4,470
6,787 4,518 11,571 6,598
---------- --------------- ---------- ---------------
Trading and other
Exchange rate contracts 4,686 5,671 3,712 3,887
Interest rate contracts 18,479 18,607 37,785 36,537
Credit derivatives 208 190 94 343
Embedded equity conversion
feature 1,212 - 1,421 -
Equity and other contracts 1,753 1,478 1,974 1,311
---------- --------------- ---------- ---------------
26,338 25,946 44,986 42,078
---------- --------------- ---------- ---------------
Total recognised derivative
assets/liabilities 33,125 30,464 56,557 48,676
---------- --------------- ---------- ---------------
(1) Restated - see notes 1 and 28.
The Group reduces exposure to credit risk by using master netting agreements and by obtaining cash collateral. Of the derivative assets of GBP33,125 million at 31 December 2013 (31 December 2012: GBP56,557 million), GBP19,479 million (31 December 2012: GBP38,158 million) are available for offset under master netting arrangements. These do not meet the criteria under IAS 32 to enable derivative assets to be presented net of these balances. Of the remaining derivative assets of GBP13,646 million (31 December 2012: GBP18,399 million), cash collateral of GBP3,188 million (31 December 2012: GBP5,429 million) was held and a further GBP2,372 million (31 December 2012: GBP1,387 million) was due from Organisation for Economic Co-operation and Development (OECD) banks.
The embedded equity conversion feature of GBP1,212 million (31 December 2012: GBP1,421 million) reflects the value of the equity conversion feature contained in the Enhanced Capital Notes issued by the Group in 2009; the loss of GBP209 million arising from the change in fair value in 2013 (2012: gain of GBP249 million) is included within net trading income.
11. Loans and advances to customers
At At
31 December 31 December
2013 2012
GBPm GBPm
Agriculture, forestry and fishing 6,051 5,531
Energy and water supply 4,414 3,321
Manufacturing 7,650 8,530
Construction 7,024 7,526
Transport, distribution and hotels 22,294 26,568
Postal and communications 2,364 1,397
Property companies 44,277 52,388
Financial, business and other services 44,807 49,190
Personal:
Mortgages 335,611 337,879
Other 23,230 28,334
Lease financing 4,435 6,477
Hire purchase 5,090 5,334
------------ ------------
507,247 532,475
Allowance for impairment losses on loans and
advances (note 12) (11,966) (15,250)
------------ ------------
Total loans and advances to customers 495,281 517,225
------------ ------------
Loans and advances to customers include advances securitised under the Group's securitisation and covered bond programmes. Further details are given in note 13.
12. Allowance for impairment losses on loans and receivables
Year ended Year ended
31 December 31 December
2013 2012
GBPm GBPm
Opening balance 15,459 19,022
Exchange and other adjustments 291 (388)
Adjustment on disposal of businesses (176) -
Advances written off (6,314) (8,780)
Recoveries of advances written off in
previous years 456 858
Unwinding of discount (351) (374)
Charge to the income statement (note
5) 2,726 5,121
------------ ------------
Balance at end of year 12,091 15,459
------------ ------------
In respect of:
Loans and advances to banks - 3
Loans and advances to customers (note
11) 11,966 15,250
Debt securities (note 14) 125 206
------------ ------------
Balance at end of year 12,091 15,459
------------ ------------
13. Securitisations and covered bonds
The Group's principal securitisation and covered bond programmes, together with the balances of the loans subject to these arrangements and the carrying value of the notes in issue, are listed in the table below.
31 December 2013 31 December 2012
----------------------- ----------------------
Loans and Loans and
advances Notes in advances Notes in
securitised issue securitised issue
Securitisation programmes(1) GBPm GBPm GBPm GBPm
UK residential mortgages 55,998 36,286 80,125 57,285
US residential mortgage-backed
securities - - 185 221
Commercial loans 10,931 11,259 15,024 14,110
Irish residential mortgages - - 5,189 3,509
Credit card receivables 6,314 3,992 6,974 3,794
Dutch residential mortgages 4,381 4,508 4,547 4,682
Personal loans 2,729 750 4,412 2,000
PPP/PFI and project finance loans 525 106 688 104
Motor vehicle loans - - 1,039 1,086
------------ ------------
80,878 56,901 118,183 86,791
------------ ------------
Less held by the Group (38,288) (58,732)
-------- --------
Total securitisation programmes
(note 18) 18,613 28,059
-------- --------
Covered bond programmes
------------ -------- ------------ --------
Residential mortgage-backed 59,576 36,473 91,420 64,593
Social housing loan-backed 2,536 1,800 2,927 2,400
------------ -------- ------------ --------
62,112 38,273 94,347 66,993
------------ ------------
Less held by the Group (7,606) (26,320)
-------- --------
Total covered bond programmes
(note 18) 30,667 40,673
-------- --------
Total securitisation and covered
bond programmes 49,280 68,732
-------- --------
(1) Includes securitisations utilising a combination of external funding
and credit default swaps.
Securitisation programmes
Loans and advances to customers and debt securities classified as loans and receivables include loans securitised under the Group's securitisation programmes, the majority of which have been sold by subsidiary companies to bankruptcy remote structured entities. As the structured entities are funded by the issue of debt on terms whereby the majority of the risks and rewards of the portfolio are retained by the subsidiary, the structured entities are consolidated fully and all of these loans are retained on the Group's balance sheet, with the related notes in issue included within debt securities in issue (note 18).
Covered bond programmes
Certain loans and advances to customers have been assigned to bankruptcy remote limited liability partnerships to provide security to issues of covered bonds by the Group. The Group retains all of the risks and rewards associated with these loans and the partnerships are consolidated fully with the loans retained on the Group's balance sheet and the related covered bonds in issue included within debt securities in issue (note 18).
Cash deposits of GBP13,500 million (31 December 2012: GBP19,691 million) held by the Group are restricted in use to repayment of the debt securities issued by the structured entities, the term advances relating to covered bonds and other
legal obligations.
13. Securitisations and covered bonds (continued)
Asset-backed conduits
In addition to the structured entities detailed above, the Group sponsors three asset-backed conduits: Argento, Cancara and Grampian, which invest in debt securities (notes 14 and 15) and client receivables (note 11).
14. Debt securities classified as loans and receivables
Debt securities classified as loans and receivables comprise:
At At
31 December 31 December
2013 2012
GBPm GBPm
Asset-backed securities:
Mortgage-backed securities 333 3,927
Other asset-backed securities 740 1,150
Corporate and other debt securities 407 402
------------ ------------
1,480 5,479
Allowance for impairment losses (note 12) (125) (206)
------------ ------------
Total 1,355 5,273
------------ ------------
15. Available-for-sale financial assets
At At
31 December 31 December
2013 2012
GBPm GBPm
Asset-backed securities 2,178 2,284
Other debt securities:
------------ ------------
Bank and building society certificates of deposit 208 188
Government securities 38,290 25,555
Corporate and other debt securities 1,855 1,848
------------ ------------
40,353 27,591
Equity shares 570 528
Treasury and other bills 875 971
Total 43,976 31,374
------------ ------------
16. Other assets
2013 2012(1)
GBPm GBPm
Assets arising from reinsurance contracts
held 732 2,320
Deferred acquisition and origination costs 130 774
Settlement balances 2,904 1,332
Corporate pension asset 9,984 6,353
Investments in joint ventures and associates 101 313
Assets of disposal groups (note 8) 7,988 194
Other assets and prepayments 5,187 7,212
------ -------
Total other assets 27,026 18,498
------ -------
(1) Restated - see notes 1 and 28.
17. Customer deposits
At At
31 December 31 December
2013 2012
GBPm GBPm
Non-interest bearing current accounts 40,802 36,909
Interest bearing current accounts 77,789 65,202
Savings and investment accounts 265,422 261,573
Liabilities in respect of securities sold under
repurchase agreements 2,978 4,433
Other customer deposits 54,320 58,795
------------ ------------
Total 441,311 426,912
------------ ------------
18. Debt securities in issue
31 December 2013 31 December 2012(1)
------------------------------- -----------------------------
At fair
value At fair
through value
profit At through At
or amortised profit amortised
loss cost Total or loss cost Total
GBPm GBPm GBPm GBPm GBPm GBPm
Medium-term notes
issued 5,267 23,921 29,188 5,700 29,537 35,237
Covered bonds (note
13) - 30,667 30,667 - 40,673 40,673
Certificates of deposit - 8,866 8,866 - 11,087 11,087
Securitisation notes
(note 13) - 18,613 18,613 - 28,059 28,059
Commercial paper - 5,035 5,035 - 7,897 7,897
5,267 87,102 92,369 5,700 117,253 122,953
-------- ---------- ------- -------- ---------- -------
(1) Restated - see notes 1 and 28.
19. Other liabilities
2013 2012(1)
GBPm GBPm
Settlement balances 3,358 2,040
Unitholders' interest in Open Ended Investment
Companies 22,219 33,651
Liabilities of disposal groups (note 8) 7,302 214
Other creditors and accruals 7,728 10,888
------ -------
Total other liabilities 40,607 46,793
------ -------
(1) Restated - see notes 1 and 28.
20. Post-retirement defined benefit schemes
The Group's post-retirement defined benefit scheme obligations are comprised as follows:
At At
31 December 31 December
2013 2012(1)
GBPm GBPm
Defined benefit pension schemes:
- Fair value of scheme assets 32,568 30,367
- Present value of funded obligations (33,355) (31,324)
------------ ------------
- Net pension scheme liability (787) (957)
Other post-retirement defined benefit schemes (211) (207)
------------ ------------
Net retirement benefit liability (998) (1,164)
------------ ------------
Recognised on the balance sheet as:
Retirement benefit assets 98 741
Retirement benefit obligations (1,096) (1,905)
------- -------
Net retirement benefit liability (998) (1,164)
------- -------
(1) Restated - see notes 1 and 28.
The movement in the Group's net post-retirement defined benefit scheme liability during the year was as follows:
GBPm
At 1 January 2013
As previously reported 1,567
Restatement (see notes 1 and 28) (2,731)
-------
Restated (1,164)
Exchange and other adjustments (6)
Income statement charge (503)
Employer contributions 811
Remeasurement (136)
-------
At 31 December 2013 (998)
-------
20. Post-retirement defined benefit schemes (continued)
The charge to the income statement in respect of pensions and other post-retirement benefit schemes is comprised
as follows:
2013 2012
GBPm GBPm
Past service cost (credit) (note 4) 104 (250)
Current service cost 399 360
---- -----
Defined benefit pension schemes 503 110
Defined contribution schemes 255 229
---- -----
Total charge to the income statement (note 4) 758 339
---- -----
The principal assumptions used in the valuations of the defined benefit pension scheme were as follows:
At At
31 December 31 December
2013 2012
% %
Discount rate 4.60 4.60
Rate of inflation:
Retail Prices Index 3.30 2.90
Consumer Price Index 2.30 2.00
Rate of salary increases 2.00 2.00
Weighted-average rate of increase for pensions
in payment 2.80 2.70
The application of the revised assumptions as at 31 December 2013 to the Group's principal post-retirement defined benefit schemes has resulted in a remeasurement of GBP136 million which has been recognised in other comprehensive income, net of deferred tax of GBP28 million.
21. Subordinated liabilities
The Group's subordinated liabilities are comprised as follows:
At At
31 December 31 December
2013 2012
GBPm GBPm
Preference shares 876 1,385
Preferred securities 4,301 4,394
Undated subordinated liabilities 1,916 1,927
Enhanced Capital Notes 8,938 8,947
Dated subordinated liabilities 16,281 17,439
------------
Total subordinated liabilities 32,312 34,092
------------ ------------
The movement in subordinated liabilities during the year was as follows:
2013 2012
GBPm GBPm
Opening balance 34,092 35,089
New issues during the year 1,500 128
Repurchases and redemptions during the
year (2,442) (857)
Foreign exchange and other movements (838) (268)
------- ------
At end of year 32,312 34,092
------- ------
22. Share capital
Movements in share capital during the year were as follows:
Number
of shares
(million) GBPm
Ordinary shares of 10p each
At 1 January 2013 70,343 7,034
Issued in the year (see below) 1,025 103
At 31 December 2013 71,368 7,137
---------- -----
Limited voting ordinary shares of 10p each
At 1 January and 31 December 2013 81 8
Total share capital 7,145
-----
Of the shares issued in the year, 713 million shares were issued in relation to the payment of coupons on certain hybrid capital securities; the remaining 312 million shares issued were in respect of employee share schemes.
23. Reserves
Other reserves
-----------------------------------------
Share Available- Cash flow Merger Retained
premium for-sale hedging and other Total profits
GBPm GBPm GBPm GBPm GBPm GBPm
---------- --------- ----------
At 1 January
2013
As previously
reported 16,872 399 350 12,153 12,902 7,183
Restatement (see
notes 1 and 28) - - - - - (2,103)
-------- ---------- --------- ---------- ------ --------
Restated 16,872 399 350 12,153 12,902 5,080
Issue of ordinary
shares 407 - - - - -
Loss for the
year - - - - - (838)
Post-retirement
defined benefit
scheme remeasurements
(net of tax) - - - - - (108)
Movement in treasury
shares - - - - - (480)
Value of employee
services:
Share option
schemes - - - - - 142
Other employee
award schemes - - - - - 292
Change in fair
value of available-for-sale
assets (net of
tax) - (591) - - (591) -
Change in fair
value of hedging
derivatives
(net of tax) - - (909) - (909) -
Transfers to
income statement
(net of tax) - (423) (496) - (919) -
Exchange and
other - - - (6) (6) -
---------- --------- ----------
At 31 December
2013 17,279 (615) (1,055) 12,147 10,477 4,088
-------- ---------- --------- ---------- ------ --------
24. Provisions for liabilities and charges
Payment protection insurance
Following the unsuccessful legal challenge by the BBA against the Financial Services Authority (FSA) and the Financial Ombudsman Service (FOS), the Group made provisions totalling GBP6,775 million in 2011 and 2012 against the costs of paying redress to customers in respect of past sales of PPI policies, including the related administrative expenses.
During 2013 average monthly customer initiated complaints have continued to fall. Good progress has also been made in the planned proactive mailings. There have been some adverse trends (as detailed below), and a further GBP3,050 million has been added to the provision, of which GBP500 million was at the half year; GBP750 million in the third quarter and GBP1,800 million at the year end. This brings the total amount provided to GBP9,825 million, of which approximately GBP2,090 million relates to anticipated administrative expenses. As at 31 December 2013, GBP2,807 million of the provision remained unutilised (29 per cent of total provision) relative to an average monthly spend including administration costs in the last six months of GBP230 million. The increase of GBP3,050 million in 2013, and the overall provision, is underpinned by the following drivers:
-- Volumes of customer initiated complaints (after excluding complaints from customers where no PPI policy was held) - at 31 December 2012, the provision assumed a total of 2.3 million complaints would be received. Average monthly volumes in 2013 decreased by 54 per cent compared to 2012, and fourth quarter volumes fell in line with the Group's revised end third quarter expectations. However, following further statistical modelling and the results of a customer survey, the Group is now forecasting a slower decline in future volumes than previously expected. A further provision of GBP870 million was therefore made during the year to reflect this. Approximately 2.5 million complaints have been received to date, with the provision assuming approximately 550,000 in the future compared to an average run-rate of approximately 37,000 per month in the last three months. The table below details the historical complaint trends.
Average monthly complaint volumes - reactive Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 109,893 130,752 110,807 84,751 61,259 54,086 49,555 37,457
-- Proactive Mailing resulting from Past Business Reviews (PBR) - the Group is proactively mailing customers where it has been identified that there was a risk of potential mis-sale. During the year, further groups of customers have been added to the proactive mailing exercise increasing the scope to 2.8 million policies, including approximately 300,000 additional policies in the second half. This, combined with higher than expected response rates from customers covered by the proactive mailing, resulted in a further provision of GBP470 million for the full year to reflect the additional cost incurred to date and in relation to future mailings.
-- Uphold rates - average uphold rates per policy have increased from 61 per cent during the first half to 80 per cent for the last six months, with an average of 81 per cent in the fourth quarter. This reflects the impact of changes to the complaint handling policy, in part following consultation with the Financial Conduct Authority (FCA) and feedback from the FOS. In addition to this, there was a greater proportion of proactive mailing complaints received during the period for which uphold rates are higher. The provision assumes a slightly higher uphold rate going forward to allow for further embedding of complaint handling policy changes. The impact of higher uphold rates has resulted in a GBP335 million increase to the provision.
-- Average redress- the average redress paid per policy has been relatively stable, but remains higher than expected by approximately GBP160 per policy due to the product and age mix of the complaints. This has resulted in an additional provision of GBP135 million.
-- Re-review of previously handled cases - previously reviewed complaints are being assessed to ensure consistency with the current complaint handling policy. At 31 December 2012 the expected level of re-review was minimal. During 2013, and most notably in the fourth quarter, this has increased to approximately 590,000 cases at an estimated cost of GBP460 million.
24. Provisions for liabilities and charges (continued)
-- Expenses - given the update to volume related assumptions, the Group has also increased its estimate for administrative expenses which comprise complaint handling costs and costs arising from cases subsequently referred to the FOS, by GBP780 million.
An Enforcement Team of the FCA is investigating the Group's governance of third party suppliers and potential failings in the PPI complaint handling process. A provision of GBP50 million has been made in respect of the likely administration costs of responding to the FCA's inquiries. It is not possible at this stage to make any assessment of what, if any, additional liability may result from the investigation.
Since the commencement of the PPI redress programme in 2011 the Group estimates that it has contacted, settled or provided for approximately 40 per cent of the policies sold since 2000, covering both customer-initiated complaints and actual and expected proactive mailings undertaken by the Group. The total amount provided for PPI represents the Group's best estimate of the likely future costs, albeit a number of risks and uncertainties remain, in particular complaint volumes, uphold rates, average redress paid, the scope and cost of proactive mailings and remediation, and the outcome of the FCA Enforcement Team investigation. The cost of these factors could differ materially from the Group's estimates and the assumptions underpinning them and could result in a further provision being required.
Key metrics and sensitivities are highlighted in the table below:
To date unless
Sensitivities(1) noted Future Sensitivity
----------------------------------- --------------- --------- --------------
Customer initiated complaints
since origination (m) 2.5 0.5 0.1 = GBP200m
Proactive Mailing: - number
of policies (m) (2) 1.66 1.19 0.1 = GBP45m
- response rate(3) 37% 31% 1% = GBP20m
Average uphold rate per policy(4) 80% 83% 1% = GBP15m
Average redress paid per upheld GBP100 =
policy(5) GBP1,600 GBP1,600 GBP110m
1 Case =
Remediation cases (k) 21 569 GBP770
1 Case =
Administrative expenses (GBPm) 1,410 680 GBP500
FOS Referral Rate(6) 35% 36% 1%= GBP4m
FOS Overturn Rate(7) 49% 33% 1%= GBP2m
(1) All sensitivities exclude claims where no PPI policy was held.
(2) To date volume includes customer initiated complaints.
(3) Metric has been adjusted to include mature mailings only, and exclude
expected customer initiated complaints. Future response rates are
expected to be lower than experienced to date as mailings to higher
risk customers have been prioritised.
(4) The percentage of complaints where the Group finds in favour of
the customer. This is a blend of proactive and customer initiated
complaints. The 80 per cent uphold rate is based on the latest
six months to December 2013.
(5) The amount that is paid in redress in relation to a policy found
to have been mis-sold, comprising, where applicable, the refund
of premium, compound interest charged and interest at 8 per cent
per annum. Actuals are based on six months to December 2013.
The accumulation of interest on future redress is expected to
be offset by the mix shifting away from more expensive cases.
(6) The percentage of cases reviewed by the Group that are subsequently
referred to the FOS by the customer. A complaint is considered
mature when six months have elapsed since initial decision. Actuals
are based on decisions made by the Group during January to June
2013 and subsequently referred to the FOS.
(7) The percentage of complaints referred where the FOS arrive at a
different decision to the Group. Actuals are based on six months
to December 2013. The future overturn rate is expected to be lower
due to changes in the case review process implemented during 2013
which has resulted in a higher uphold rate as noted above. In turn
this reduces the number / percentage of cases likely to be overturned
by the FOS.
24. Provisions for liabilities and charges (continued)
Other regulatory provisions
Litigation in relation to insurance branch business in Germany
Clerical Medical Investment Group Limited (CMIG) has received a number of claims in the German courts, relating to policies issued by CMIG but sold by independent intermediaries in Germany, principally during the late 1990s and early 2000s. Following decisions in July 2012 from the Federal Court of Justice (FCJ) in Germany the Group recognised a further provision of GBP150 million in its accounts for the year ended 31 December 2012 bringing the total amount provided to GBP325 million. During the half-year to 30 June 2013 the Group has charged a further GBP75 million with respect to this litigation increasing the total provision to GBP400 million. The remaining unutilised provision as at 31 December 2013 is GBP246 million.
However, there are still a number of uncertainties as to the full impact of the FCJ's decisions, and the validity of any of the claims facing CMIG will turn upon the facts and circumstances in respect of each claim. As a result the ultimate financial effect, which could be significantly different from the current provision, will only be known once there is further clarity with respect to a range of legal issues and factual determinations involved in these claims and/or all relevant claims have been resolved.
Interest rate hedging products
In June 2012, a number of banks, including the Group, reached agreement with the FSA (now FCA) to carry out a review of sales made since 1 December 2001 of interest rate hedging products (IRHP) to certain small and medium-sized businesses. As at 31 December 2013 the Group had identified 1,771 sales of IRHPs to customers within scope of the agreement with the FCA which are being reviewed and, where appropriate, redressed. The Group agreed that on conclusion of this review it would provide redress to any in-scope customers where appropriate.
The Group provided GBP400 million in its accounts for the year ended 31 December 2012 for the estimated cost of redress and related administration costs, based on a pilot review that had been conducted at the time. In the final quarter of 2013, a significant number of additional cases were reviewed, providing a larger and more representative sample from which to estimate the total cost of the review. As a result, an additional provision of GBP130 million has been recognised. During the same period, the Group confirmed it would pay any redress due to in-scope customers before any consequential loss claims had been outlined and agreed with them. At 31 December 2013, the total amount provided for the cost of redress and related administration costs is GBP530 million of which GBP162 million had been utilised. No provision has been recognised in relation to claims from customers which are not covered by the agreement with the FCA, or incremental claims from customers within the scope of the review. These will be monitored and future provisions will be recognised to the extent an obligation resulting in a probable outflow is identified.
Other regulatory matters
In the course of its business, the Group is engaged in discussions with the PRA, FCA and other UK and overseas regulators and governmental authorities in relation to a range of matters; a provision is held against the costs expected to be incurred as a result of the conclusions reached. In 2013 the provision was increased by a further GBP200 million, in respect of matters affecting the Retail, Commercial, and Wealth and Asset Finance businesses, bringing the total amount charged to GBP300 million of which GBP75 million had been utilised at 31 December 2013. This increase reflects the Group's assessment of a limited number of matters under discussion, none of which currently is individually considered financially material in the context of the Group.
25. Contingent liabilities and commitments
Interchange fees
On 24 May 2012, the General Court of the European Union (the General Court) upheld the European Commission's 2007 decision that an infringement of EU competition law had arisen from arrangements whereby MasterCard issuers charged a uniform fallback multilateral interchange fee (MIF) in respect of cross border transactions in relation to the use of a MasterCard or Maestro branded payment card.
MasterCard has appealed the General Court's judgment to the Court of Justice of the European Union. MasterCard is supported by several card issuers, including the Group. Judgment is not expected until the summer of 2014 or later.
In parallel:
- the European Commission is also considering further action, and has proposed legislation to regulate interchange fees, following its 2012 Green Paper (Towards an integrated European market for cards, internet and mobile payments) consultation;
- the European Commission has consulted on commitments proposed by VISA to settle an investigation into whether arrangements adopted by VISA for the levying of the MIF in respect of cross-border credit card payment transactions also infringe European Union competition laws. VISA has proposed inter alia to reduce the level of interchange fees on cross-border credit card transactions to the interim level (30 basis points) also agreed by MasterCard. VISA has previously reached an agreement (which expires in 2014) with the European Commission to reduce the level of interchange fees for cross-border debit card transactions to the interim levels agreed by MasterCard;
- the Office of Fair Trading (OFT) has placed on hold its examination of whether the levels of interchange fees paid by retailers in respect of MasterCard and VISA credit cards, debit cards and charge cards in the UK infringe competition law. The OFT has placed the investigation on hold pending the outcome of the MasterCard appeal to the Court of Justice of the European Union; and
- the UK Government held a consultation in 2013, Opening Up UK Payments. The consultation included a proposal to legislate to introduce a new economic regulator with responsibility for payment systems, including three and four party card schemes, and a role in setting or approving interchange fees.
The ultimate impact of the investigations and any regulatory or legislative developments on the Group can only be known at the conclusion of these investigations and any relevant appeal proceedings and once regulatory or legislative proposals are more certain.
Investigations and litigation relating to interbank offered rates, and other reference rates
A number of government agencies in the UK, US and elsewhere, including the UK Financial Conduct Authority, the Serious Fraud Office, the US Commodity Futures Trading Commission, the US Securities and Exchange Commission, the US Department of Justice and a number of State Attorneys General, as well as the European and Swiss Competition Commissions, are conducting investigations into submissions made by panel members to the bodies that set various interbank offered rates including the BBA London Interbank Offered Rates (LIBOR) and the European Banking Federation's Euribor, along with other reference rates. Certain Group companies were (at the relevant times) and remain members of various panels whose members make submissions to these bodies including the BBA LIBOR panels. No Group company is or was a member of the Euribor panel. Certain Group companies have received subpoenas and requests for information from certain government agencies and the Group is co-operating with their investigations.
Certain Group companies, together with other panel banks, have also been named as defendants in private lawsuits, including purported class action suits, in the US in connection with their roles as panel banks contributing to the setting of US Dollar LIBOR. The claims have been asserted by plaintiffs claiming to have had an interest in various types of financial instruments linked to US Dollar LIBOR. The allegations in these cases, the majority of which have been coordinated for pre-trial purposes in multi-district litigation proceedings (MDL) in the US District Court for the Southern District of New York (the 'District Court'), are substantially similar to each other. The lawsuits allege violations of the Sherman Antitrust Act, the Racketeer Influenced and Corrupt Organizations Act (RICO) and the Commodity Exchange Act (CEA), as well as various state statutes and common law doctrines. Certain of the plaintiffs' claims have been dismissed by the District Court, various motions directed to the sufficiency of their pleading of certain claims are still pending, and many of these cases have been stayed by order of the District Court.
25. Contingent liabilities and commitments (continued)
The Group is also reviewing its activities in relation to the setting of certain foreign exchange daily benchmark rates, following the FCA's publicised initiation of an investigation into other financial institutions in relation to this activity. In addition, the Group, together with a number of other banks, has been named as a defendant in several actions in the District Court, in which the plaintiffs allege that the defendants manipulated WM/Reuters foreign exchange rates in violation of US antitrust laws. The time-frame for the Group and the other defendants to move to dismiss these claims has not yet been set.
It is currently not possible to predict the scope and ultimate outcome on the Group of the various regulatory investigations, private lawsuits or any related challenges to the interpretation or validity of any of the Group's contractual arrangements, including their timing and scale.
Financial Services Compensation Scheme
The Financial Services Compensation Scheme (FSCS) is the UK's independent statutory compensation fund of last resort for customers of authorised financial services firms and pays compensation if a firm is unable or likely to be unable to pay claims against it. The FSCS is funded by levies on the authorised financial services industry. Each deposit-taking institution contributes towards the FSCS levies in proportion to their share of total protected deposits on 31 December of the year preceding the scheme year, which runs from 1 April to 31 March.
Following the default of a number of deposit takers in 2008, the FSCS borrowed funds from HM Treasury to meet the compensation costs for customers of those firms. Although the substantial majority of this loan, which totalled approximately GBP17 billion at 31 March 2013, will be repaid from funds the FSCS receives from asset sales, surplus cash flow or other recoveries in relation to the assets of the firms that defaulted, any shortfall will be funded by deposit-taking participants of the FSCS. In July 2013, the FSCS confirmed that it expects to raise compensation costs levies of approximately GBP1.1 billion on all deposit-taking participants over a three year measurement period from 2012 to 2014 to enable it to repay the balance of the HM Treasury loan which matures in 2016. The Group has provided for its share of the 2012 and 2013 element of the levy. The amount of future compensation costs levies payable by the Group depends on a number of factors including participation in the market at 31 December, the level of protected deposits and the population of deposit-taking participants.
Investigation into Bank of Scotland and report on HBOS
The FSA's enforcement investigation into Bank of Scotland plc's Corporate division between 2006 and 2008 concluded with the publication of a Final Notice on 9 March 2012. No financial penalty was imposed on the Group or Bank of Scotland plc. On 12 September 2012 the FSA confirmed it was starting work on a public interest report on HBOS. That report is currently expected to be published in 2014.
US shareholder litigation
In November 2011 the Group and two former members of the Group's Board of Directors were named as defendants in a purported securities class action filed in the United States District Court for the Southern District of New York. The complaint asserted claims under the Securities Exchange Act of 1934 in connection with alleged material omissions from statements made in 2008 in connection with the acquisition of HBOS. In October 2012 the court dismissed the complaint. The plaintiffs' appeal against this decision was dismissed on 19 September 2013 and the time limit for further appeals expired in December 2013.
US-Swiss tax programme
The US Department of Justice (the DOJ) and the Swiss Federal Department of Finance announced on 29 August 2013 a programme (the Programme) for Swiss banks to obtain resolution concerning their status in connection with on-going investigations by the DOJ into individuals and entities that use foreign (i.e. non-U.S.) bank accounts to evade U.S. taxes and reporting requirements, and individuals and entities that facilitate or have facilitated the evasion of such taxes and reporting requirements. Swiss banks that choose to participate have to notify the DOJ of their election to categorise their relevant banking operations according to one of a number of defined categories under the Programme.
25. Contingent liabilities and commitments (continued)
The Group, which carried out private banking operations in Switzerland prior to disposing of these operations in November 2013, has notified the DOJ of its elected categorisation on the basis that while it believes it has operated in full compliance with all US federal tax laws, there remains the possibility that certain of its clients may not have declared their assets in compliance with such laws. The Group will continue to co-operate with the DOJ under the terms of the Programme. However, at this time, it is not possible to predict the ultimate outcome of the Group's participation in the Programme, including the timing and scale of any fine finally payable to the DOJ.
Tax authorities
The Group provides for potential tax liabilities that may arise on the basis of the amounts expected to be paid to tax authorities. This includes open matters where Her Majesty's Revenue and Customs ('HMRC') adopt a different interpretation and application of tax law which might lead to additional tax. The Group has an open matter in relation to a claim for group relief of losses incurred in its former Irish banking subsidiary, which ceased trading on 31 December 2010. In the second half of 2013 HMRC informed the Group that their interpretation of the UK rules, permitting the offset of such losses, denies the claim; if HMRC's position is found to be correct management estimate that this would result in an increase in current tax liabilities of approximately GBP600 million and a reduction in the Group's deferred tax asset of approximately GBP400 million. The Group does not agree with HMRC's position and, having taken appropriate advice, does not consider that this is a case where additional tax will ultimately fall due.
Other legal actions and regulatory matters
In addition, during the ordinary course of business the Group is subject to other threatened and actual legal proceedings (including class or group action claims brought on behalf of customers, shareholders or other third parties), and regulatory challenges, investigations and enforcement actions, both in the UK and overseas. All such material matters are periodically reassessed, with the assistance of external professional advisers where appropriate, to determine the likelihood of the Group incurring a liability. In those instances where it is concluded that it is more likely than not that a payment will be made, a provision is established to management's best estimate of the amount required to settle the obligation at the relevant balance sheet date. In some cases it will not be possible to form a view, either because the facts are unclear or because further time is needed properly to assess the merits of the case and no provisions are held against such matters. However the Group does not currently expect the final outcome of any such case to have a material adverse effect on its financial position, operations or cash flows.
25. Contingent liabilities and commitments (continued)
Contingent liabilities and commitments arising from the banking business
At At
31 December 31 December
2013 2012
GBPm GBPm
Contingent liabilities
Acceptances and endorsements 204 107
Other:
------------ ------------
Other items serving as direct credit substitutes 710 523
Performance bonds and other transaction-related
contingencies 1,966 2,266
------------ ------------
2,676 2,789
------------ ------------
Total contingent liabilities 2,880 2,896
------------ ------------
Commitments
Documentary credits and other short-term trade-related
transactions 54 11
Forward asset purchases and forward deposits
placed 440 546
Undrawn formal standby facilities, credit lines
and other commitments to lend:
Less than 1 year original maturity:
------------ ------------
Mortgage offers made 9,559 7,404
Other commitments 55,002 53,196
------------ ------------
64,561 60,600
1 year or over original maturity 40,616 40,794
------------ ------------
Total commitments 105,671 101,951
------------ ------------
Of the amounts shown above in respect of undrawn formal standby facilities, credit lines and other commitments to lend, GBP56,292 million (31 December 2012: GBP52,733 million) was irrevocable.
26. Fair values of financial assets and liabilities
The valuations of financial instruments have been classified into three levels according to the quality and reliability of information used to determine the fair values.
Level 1 portfolios
Level 1 fair value measurements are those derived from unadjusted quoted prices in active markets for identical assets or liabilities. Products classified as level 1 predominantly comprise equity shares, treasury bills and other government securities.
Level 2 portfolios
Level 2 valuations are those where quoted market prices are not available, for example where the instrument is traded in a market that is not considered to be active or valuation techniques are used to determine fair value and where these techniques use inputs that are based significantly on observable market data. Examples of such financial instruments include most over-the-counter derivatives, financial institution issued securities, certificates of deposit and certain
asset-backed securities.
26. Fair values of financial assets and liabilities (continued)
Level 3 portfolios
Level 3 portfolios are those where at least one input which could have a significant effect on the instrument's valuation is not based on observable market data. Such instruments would include the Group's venture capital and unlisted equity investments which are valued using various valuation techniques that require significant management judgement in determining appropriate assumptions, including earnings multiples and estimated future cash flows. Certain of the Group's asset-backed securities and derivatives, principally where there is no trading activity in such securities, are also classified as level 3.
Valuation control framework
Key elements of the valuation control framework, which covers processes for all levels in the fair value hierarchy including level 3 portfolios, include model validation (incorporating pre-trade and post-trade testing), product implementation review and independent price verification. Formal committees meet quarterly to discuss and approve valuations in more judgemental areas.
Transfers into and out of level 3 portfolios
Transfers out of level 3 portfolios arise when inputs that could have a significant impact on the instrument's valuation become market observable; conversely, transfers into the portfolios arise when consistent sources of data cease to
be available.
Valuation methodology
Loans and advances and debt securities measured at fair value through profit or loss and classified as level 2 are valued by discounting expected cash flows using an observable credit spread applicable to the particular instrument. The fair value of non-derivative liabilities measured at fair value through profit or loss and classified as level 2 is calculated in a similar way.
For other level 2 and level 3 portfolios, there is no significant change to what was disclosed in the Group's 2012 annual report and accounts in respect of the valuation methodology (techniques and inputs) applied to such portfolios.
26. Fair values of financial assets and liabilities (continued)
The table below summarises the carrying values of financial assets and liabilities presented on the Group's balance sheet. The fair values presented in the table are at a specific date and may be significantly different from the amounts which will actually be paid or received on the maturity or settlement date.
31 December 2013 31 December 2012(1)
------------------ ---------------------
Carrying Fair Carrying Fair
value value value value
GBPm GBPm GBPm GBPm
Financial assets
Cash and balances at central
banks 49,915 49,915 80,298 80,298
Items in the course of collection
from banks 1,007 1,007 1,256 1,256
Trading and other financial
assets at fair value through
profit or loss 142,683 142,683 160,620 160,620
Derivative financial instruments 33,125 33,125 56,557 56,557
Loans and receivables:
Loans and advances to banks 25,365 25,296 32,757 32,746
Loans and advances to customers 495,281 486,495 517,225 506,418
Debt securities 1,355 1,251 5,273 5,402
Available-for-sale financial
instruments 43,976 43,976 31,374 31,374
Financial liabilities
Deposits from banks 13,982 14,101 38,405 38,738
Customer deposits 441,311 441,855 426,912 428,749
Items in course of transmission
to banks 774 774 996 996
Trading and other financial
liabilities at fair value through
profit or loss 43,625 43,625 33,392 33,392
Derivative financial instruments 30,464 30,464 48,676 48,676
Notes in circulation 1,176 1,176 1,198 1,198
Debt securities in issue 87,102 90,803 117,253 122,847
Liabilities arising from non-participating
investment contracts 27,590 27,590 54,372 54,372
Financial guarantees 50 50 48 48
Subordinated liabilities 32,312 34,449 34,092 36,382
(1) Restated - see notes 1 and 28.
The Group manages valuation adjustments for its derivative exposures on a net basis; the Group determines their fair values on the basis of their net exposures. In all other cases, fair values of financial assets and liabilities measured at fair value are determined on the basis of their gross exposures.
The following table provides an analysis of the financial assets and liabilities of the Group that are carried at fair value in the Group's consolidated balance sheet, grouped into levels 1 to 3 based on the degree to which the fair value
is observable.
26. Fair values of financial assets and liabilities (continued)
Valuation hierarchy
Level 1 Level 2 Level 3 Total
GBPm GBPm GBPm GBPm
At 31 December 2013
Trading and other financial
assets at fair value
through profit or loss:
Loans and advances to customers - 21,110 - 21,110
Loans and advances to banks - 8,333 - 8,333
Debt securities:
------- ------- ------- -------
Government securities 20,191 498 - 20,689
Other public sector securities - 1,312 885 2,197
Bank and building society certificates
of deposit - 1,491 - 1,491
Asset-backed securities:
Mortgage-backed securities 30 768 - 798
Other asset-backed securities 171 756 - 927
Corporate and other debt securities 244 18,689 1,687 20,620
------- ------- ------- -------
20,636 23,514 2,572 46,722
Equity shares 64,690 53 1,660 66,403
Treasury and other bills 7 108 - 115
------- ------- ------- -------
Total trading and other financial
assets at fair value through
profit or loss 85,333 53,118 4,232 142,683
------- ------- ------- -------
Available-for-sale financial
assets:
Debt securities:
------- ------- ------- -------
Government securities 38,262 28 - 38,290
Bank and building society certificates
of deposit - 208 - 208
Asset-backed securities:
Mortgage-backed securities - 1,263 - 1,263
Other asset-backed securities - 841 74 915
Corporate and other debt securities 56 1,799 - 1,855
------- ------- ------- -------
38,318 4,139 74 42,531
Equity shares 48 147 375 570
Treasury and other bills 852 23 - 875
------- ------- ------- -------
Total available-for-sale financial
assets 39,218 4,309 449 43,976
------- ------- ------- -------
Derivative financial instruments 235 29,871 3,019 33,125
------- ------- ------- -------
Total financial assets carried
at fair value 124,786 87,298 7,700 219,784
------- ------- ------- -------
Trading and other financial
liabilities at fair value
through profit or loss
Liabilities held at fair value
through profit or loss
(debt securities) - 5,267 39 5,306
Trading liabilities:
------- ------- ------- -------
Liabilities in respect of securities
sold under repurchase agreements - 28,902 - 28,902
Short positions in securities 6,473 417 - 6,890
Other - 2,527 - 2,527
------- ------- ------- -------
6,473 31,846 - 38,319
------- ------- ------- -------
Total trading and other financial
liabilities at fair value through
profit or loss 6,473 37,113 39 43,625
------- ------- ------- -------
Derivative financial instruments 119 29,359 986 30,464
------- ------- ------- -------
Financial guarantees - - 50 50
------- ------- ------- -------
Total financial liabilities
carried at fair value 6,592 66,472 1,075 74,139
------- ------- ------- -------
There were no transfers between level 1 and level 2 during the period.
26. Fair values of financial assets and liabilities (continued)
Movements in level 3 portfolio
The table below analyses movements in the level 3 financial assets portfolio.
Trading
and other
financial Total
assets at financial
fair Available- assets
value through for-sale carried
profit financial Derivative at
or loss assets assets fair value
GBPm GBPm GBPm GBPm
At 1 January 2013 3,306 567 2,358 6,231
Exchange and other adjustments 21 15 2 38
Gains recognised in the income
statement within other income 296 - 144 440
Gains recognised in other comprehensive
income within the revaluation
reserve in respect of available-for-sale
financial assets - 40 - 40
Purchases 582 43 271 896
Sales (631) (224) (102) (957)
Transfers into the level 3
portfolio 995 12 354 1,361
Transfers out of the level
3 portfolio (337) (4) (8) (349)
-------------- ---------- ---------- -----------
At 31 December 2013 4,232 449 3,019 7,700
-------------- ---------- ---------- -----------
Gains recognised in the income
statement within other income
relating to those assets held
at 31 December 2013 70 5 159 234
The table below analyses movements in the level 3 financial liabilities portfolio.
Trading
and other
financial Total
liabilities financial
at fair liabilities
value through carried
profit Derivative Financial at
or loss liabilities guarantees fair value
GBPm GBPm GBPm GBPm
At 1 January 2013 - 543 48 591
Exchange and other adjustments - 8 - 8
(Gains) losses recognised in
the income statement within
other income 10 (30) 3 (17)
Additions 29 262 - 291
Redemptions - (29) (1) (30)
Transfers into the level 3
portfolio - 233 - 233
Transfers out of the level
3 portfolio - (1) - (1)
-------------- ------------ ----------- ------------
At 31 December 2013 39 986 50 1,075
-------------- ------------ ----------- ------------
Gains (losses) recognised in
the income statement within
other income relating to those
liabilities held at 31 December
2013 10 (20) 3 (7)
26. Fair values of financial assets and liabilities (continued)
Sensitivity of level 3 valuations
Valuation techniques applied to many of the Group's level 3 instruments often involve the use of two or more inputs whose relationship is interdependent. The calculation of the effect of reasonably possible alternative assumptions included in the table below reflects such relationships.
The following information relates to significant unobservable inputs in respect of derivatives and debt investments shown in the table that follows:
- Interest rates and inflation rates are referenced in some derivatives where the payoff that the holder of the derivative receives depends on the behaviour of those underlying references through time.
- Credit spreads represent the premium above the benchmark reference instrument required to compensate for lower credit quality; higher spreads lead to a lower fair value.
- Volatility parameters represent key attributes of option behaviour; higher volatilities typically denote a wider range of possible outcomes.
The fair values of certain equity investments, mainly those in the Group's venture capital businesses, are determined by identifying the earnings multiple for comparable companies and applying this multiple to the earnings of the entity whose value is being estimated; a higher earnings multiple will result in a higher fair value.
Reasonably possible alternative assumptions
The following information relates to reasonably possible alternative assumptions shown in the table that follows.
Debt securities
Reasonably possible alternative assumptions have been determined in respect of the Group's structured credit investment by flexing credit spreads.
Derivatives
(i) In respect of the embedded equity conversion feature of the Enhanced Capital Notes, the sensitivity was based on the absolute difference between the actual price of the Enhanced Capital Note and the closest, alternative broker quote available plus the impact of applying a 10 basis points increase/decrease in the market yield used to derive a market price for similar bonds without the conversion feature. The effect of interdependency of the assumptions is not material to the effect of applying reasonably possible alternative assumptions to the valuations of derivative financial instruments.
(ii) Uncollateralised inflation swaps are valued using appropriate discount spreads for such transactions. These spreads are not generally observable for longer maturities. The reasonably possible alternative valuations reflect flexing of the spreads for the differing maturities to alternative values of between 62 basis points and 192 basis points.
(iii) Swaptions are priced using industry standard option pricing models. Such models require interest rate volatilities which may be unobservable at longer maturities. To derive reasonably possible alternative valuations these volatilities have been flexed within a range of 3 per cent to 112 per cent.
Equity and venture capital investments
The valuation techniques used for unlisted equities and venture capital investments vary depending on the nature of the investment. Reasonably possible alternative valuations for these investments have been calculated as follows:
- for valuations derived from earnings multiples, a 10 per cent increase/decrease in the earnings multiple has been applied; and
- for fund investment portfolios, the values of underlying investments have been flexed in line with International Private Equity and Venture Capital Guidelines.
26. Fair values of financial assets and liabilities (continued)
At 31 December 2013
---------------------------------------
Effect of reasonably
possible alternative
assumptions(2)
-----------------------------
Significant
Valuation unobservable Carrying Favourable Unfavourable
technique(s) inputs Range(1) value changes changes
GBPm GBPm GBPm
Trading and other financial assets at fair
value through profit or loss
Discounted Credit spreads
Debt securities cash flow (bps) n/a(3) 18 5 (2)
Equity and
venture capital
investments Market approach Earnings multiple 0.2/14.6 2,132 70 (70)
----------------- ------------------
Underlying
asset/net
asset value
(incl. property
prices)(4) n/a n/a 130 - -
----------------- ------------------------------------- -------- -------- --------------- ------------
Unlisted equities Underlying
and property asset/net
partnerships asset value
in the life (incl. property
funds prices)(4) n/a n/a 1,952 - -
------------------ ----------------- ------------------ -------- --------
4,232
--------
Available-for-sale financial assets
Lead manager
or broker
Asset-backed quote/consensus
securities pricing n/a n/a 74 - -
------------------ ----------------- ------------------ -------- -------- --------------- ------------
Underlying
asset/net
Equity and asset value
venture capital (incl. property
investments prices)(4) n/a n/a 375 28 (19)
------------------ ----------------- ------------------ -------- --------
449
--------
Derivative financial
assets
Embedded equity Lead manager Equity conversion
conversion or broker feature spread
feature quote (bps) 199/420 1,212 59 (58)
------------------ ----------------- ------------------ -------- -------- --------------- ------------
Inflation
swap rate
- funding
Interest rate Discounted component
derivatives cash flow (bps) 62/192 1,461 66 (39)
----------------- ------------------
Option pricing Interest rate
model volatility 3%/112% 346 6 (7)
----------------- ------------------------------------- -------- --------
3,019
--------
Financial assets carried at fair
value 7,700
--------
Trading and other financial
liabilities at fair
value through profit
or loss 39 1 (1)
-------- --------------- ------------
Derivative financial
liabilities
Inflation
swap rate
- funding
Interest rate Discounted component
derivatives cash flow (bps) 62/194 754 - -
----------------- ------------------
Option pricing Interest rate
model volatility 3%/112% 232 - -
--------
986
--------
Financial guarantees 50
--------
Financial liabilities carried at
fair value 1,075
--------
(1) The range represents the highest and lowest inputs used in the
level 3 valuations.
(2) Where the exposure to an unobservable input is managed on a net
basis, only the net impact is shown in the table.
(3) A single pricing source is used.
(4) Underlying asset/net asset values represent fair value.
27. Related party transactions
UK Government
In January 2009, the UK Government through HM Treasury became a related party of the Company following its subscription for ordinary shares issued under a placing and open offer. As at 31 December 2013, HM Treasury held a 32.7 per cent interest in the Company's ordinary share capital and consequently HM Treasury remained a related party of the Company during the year ended 31 December 2013; this percentage holding has reduced from 39.2 per cent at 31 December 2012 following the UK Government's sale of 4,282 million shares on 17 September 2013 and the impact of issues of ordinary shares.
In accordance with IAS 24, UK Government-controlled entities are related parties of the Group. The Group regards the Bank of England and entities controlled by the UK Government, including The Royal Bank of Scotland Group plc,
Northern Rock (Asset Management) plc and Bradford & Bingley plc, as related parties.
The Group has participated in a number of schemes operated by the UK Government and central banks and made available to eligible banks and building societies.
National Loan Guarantee Scheme
The Group has participated in the UK Government's National Loan Guarantee Scheme, which was launched on 20 March 2012. Through the scheme, the Group is providing eligible UK businesses with discounted funding, subject to continuation of the scheme and its financial benefits, and based on the Group's existing lending criteria. Eligible businesses who have taken up the funding benefit from a 1 per cent discount on their funding rate for a certain
period of time.
Business Growth Fund
In May 2011 the Group agreed, together with The Royal Bank of Scotland plc (and three other non-related parties), to commit up to GBP300 million of equity investment by subscribing for shares in the Business Growth Fund plc which is the company created to fulfil the role of the Business Growth Fund as set out in the British Bankers' Association's Business Taskforce Report of October 2010. At 31 December 2013, the Group had invested GBP64 million (31 December 2012: GBP50 million) in the Business Growth Fund and carried the investment at a fair value of GBP52 million (31 December 2012: GBP44 million).
Big Society Capital
In January 2012 the Group agreed, together with The Royal Bank of Scotland plc (and two other non-related parties), to commit up to GBP50 million each of equity investment into the Big Society Capital Fund. The Fund, which was created as part of the Project Merlin arrangements, is a UK social investment fund. The Fund was officially launched on 3 April 2012 and the Group had invested GBP12 million in the Fund by 31 December 2012 and invested a further GBP11 million during the year ended 31 December 2013.
Funding for Lending
In August 2012, the Group announced its support for the UK Government's Funding for Lending Scheme and confirmed its intention to participate in the scheme. The Funding for Lending Scheme represents a further source of cost effective secured term funding available to the Group. The initiative supports a broad range of UK based customers, providing householders with more affordable housing finance and businesses with cheaper finance to invest and grow. In November 2013, the Group entered into extension letters with the Bank of England to take part in the extension of the Funding for Lending Scheme until the end of January 2015. The extension of the Funding for Lending Scheme focuses on providing businesses with cheaper finance to invest and grow. At 31 December 2013, the Group had drawn down GBP8.0 billion under the Funding for Lending Scheme. A further GBP2.2 billion was drawn in January 2014, which under the Funding for Lending rules counts as funding from the 2013 scheme capacity.
27. Related party transactions (continued)
Help to Buy
On 7 October 2013, Bank of Scotland plc entered into an agreement with The Commissioners of Her Majesty's Treasury by which it agreed that the Halifax Division of Bank of Scotland plc would participate in the Help to Buy Scheme with effect from 11 October 2013 and that Lloyds Bank plc would participate from 3 January 2014. The Help to Buy Scheme is a scheme promoted by the Government and is aimed to encourage participating lenders to make mortgage loans available to customers who require higher loan-to-value mortgages. Halifax and Lloyds are currently participating in the Scheme whereby customers borrow between 90 per cent and 95 per cent of the purchase price.
In return for the payment of a commercial fee, HM Treasury has agreed to provide a guarantee to the lender to cover a proportion of any loss made by the lender arising from a higher loan-to-value loan being made. By 31 December 2013, GBP79 million had been advanced under this scheme.
Central bank facilities
In the ordinary course of business, the Group may from time to time access market-wide facilities provided by central banks.
Other government-related entities
There were no significant transactions with other UK Government-controlled entities (including UK Government-controlled banks) during the year that were not made in the ordinary course of business or that were unusual in their nature or conditions.
Other related party transactions
Sale of securitisation notes
During the year ended 31 December 2013, the Group sold at fair value certain securitisation notes to Lloyds Bank Pension Trust (No. 1) Limited for a consideration of approximately GBP340 million. Following the sale, the Group deconsolidated the relevant securitisation entities recognising a profit of GBP236 million.
Subsequently, the Group entered into a commercially negotiated agreement with Lloyds Bank Pension Trust (No.1) Limited to jointly sell a portfolio of US Residential Mortgage-Backed Securities with a book value of GBP3.5 billion. As a result of selling the portfolio together a price premium was achieved compared to selling the notes separately. Under the terms of the agreement the Group and Lloyds Bank Pension Trust (No.1) Limited agreed to share any price premium achieved above an agreed minimum threshold amount. The joint sale resulted in the Group realising a total pre-tax gain of approximately GBP538 million, of which GBP99 million related to the premium sharing agreement.
St James's Place plc
In March 2013 the Group sold 102 million shares in St. James's Place plc; fees totalling some GBP5 million in relation to the sale were settled by St. James's Place plc.
Other related party transactions for the year ended 31 December 2013 are similar in nature to those for the year ended 31 December 2012.
28. Restatement of prior period information
As explained in note 1, the Group has adopted IFRS 10 Consolidated Financial Statements and Amendments to IAS 19 Employee Benefits (IAS 19R) on 1 January 2013.
The Group has restated information for the preceding comparative period.
The following tables summarise the adjustments arising on the adoption of IAS 19R and IFRS 10 to the Group's:
- income statement, statement of comprehensive income and statement of cash flows for the year ended 31 December 2012;
- balance sheet at 31 December 2012; and - equity at 1 January 2012.
Consolidated income statement - year ended 31 December 2012
As previously IAS 19
reported IFRS 10 Revised Restated
GBPm GBPm GBPm GBPm
Interest and similar income 23,535 13 - 23,548
Interest and similar expense (14,460) (1,370) - (15,830)
------------- ------- --------- --------
Net interest income 9,075 (1,357) - 7,718
------------- ------- --------- --------
Fee and commission income 4,731 (81) - 4,650
Fee and commission expense (1,438) (6) - (1,444)
------------- ------- --------- --------
Net fee and commission income 3,293 (87) - 3,206
Net trading income 13,554 1,451 - 15,005
Insurance premium income 8,284 - - 8,284
Other operating income 4,700 - - 4,700
------------- ------- --------- --------
Other income 29,831 1,364 - 31,195
------------- ------- --------- --------
Total income 38,906 7 - 38,913
Insurance claims (18,396) - - (18,396)
------------- ------- --------- --------
Total income, net of insurance
claims 20,510 7 - 20,517
------------- ------- --------- --------
Regulatory provisions (4,175) - - (4,175)
Other operating expenses (11,756) (1) (42) (11,799)
------------- ------- --------- --------
Total operating expenses (15,931) (1) (42) (15,974)
------------- ------- --------- --------
Trading surplus 4,579 6 (42) 4,543
Impairment (5,149) - - (5,149)
---------
(Loss) profit before tax (570) 6 (42) (606)
Taxation (773) (6) (2) (781)
------------- ------- --------- --------
Loss for the year (1,343) - (44) (1,387)
------------- ------- --------- --------
Profit attributable to non-controlling
interests 84 - - 84
Loss attributable to equity
shareholders (1,427) - (44) (1,471)
------------- ------- --------- --------
Loss for the year (1,343) - (44) (1,387)
------------- ------- --------- --------
Basic loss per share (2.0)p (2.1)p
Diluted loss per share (2.0)p (2.1)p
28. Restatement of prior period information (continued)
Consolidated statement of comprehensive income - year ended 31 December 2012
As previously IAS 19
reported IFRS 10 Revised Restated
GBPm GBPm GBPm GBPm
Loss for the year (1,343) - (44) (1,387)
Other comprehensive income
Items that will not subsequently
be reclassified to profit or
loss:
Post-retirement defined benefit
scheme remeasurements:
------------- ------- -------- --------
Remeasurements before taxation - - (2,136) (2,136)
Taxation - - 491 491
------------- ------- -------- --------
- - (1,645) (1,645)
Items that may subsequently
be reclassified to profit or
loss:
Movements in revaluation reserve
in respect of available-for-sale
financial assets:
------------- ------- -------- --------
Adjustment on transfer from
held-to maturity portfolio 1,168 - - 1,168
Change in fair value 900 - - 900
Income statement transfers
in respect of disposals (3,547) - - (3,547)
Income statement transfers
in respect of impairment 42 - - 42
Other income statement transfers 169 - - 169
Taxation 339 - - 339
------------- ------- -------- --------
(929) - - (929)
Movements in cash flow hedging
reserve:
------------- ------- -------- --------
Effective portion of changes
in fair value 116 - - 116
Net income statement transfers (92) - - (92)
Taxation 1 - - 1
------------- ------- -------- --------
25 - - 25
Currency translation differences
(tax: nil) (14) - - (14)
------------- ------- -------- --------
Other comprehensive income
for the year,
net of tax (918) - (1,645) (2,563)
------------- ------- -------- --------
Total comprehensive income
for the year (2,261) - (1,689) (3,950)
------------- ------- -------- --------
Total comprehensive income
attributable to non-controlling
interests 82 - - 82
Total comprehensive income
attributable to equity shareholders (2,343) - (1,689) (4,032)
------------- ------- -------- --------
Total comprehensive income
for the year (2,261) - (1,689) (3,950)
------------- ------- -------- --------
28. Restatement of prior period information (continued)
Consolidated cash flow statement - year ended 31 December 2012
As previously IAS 19
reported IFRS 10 Revised Restated
GBPm GBPm GBPm GBPm
(Loss) profit before tax (570) 6 (42) (606)
Adjustments for:
Change in operating assets 48,333 (528) - 47,805
Change in operating liabilities (46,681) 528 - (46,153)
Non-cash and other items 2,045 (6) 42 2,081
Tax paid (78) - - (78)
------------- ------- --------- --------
Net cash used in operating
activities 3,049 - - 3,049
Cash flows from investing activities
------------- ------- --------- --------
Purchase of financial assets (22,050) - - (22,050)
Proceeds from sale and maturity
of financial assets 37,664 - - 37,664
Purchase of fixed assets (3,003) - - (3,003)
Proceeds from sale of fixed
assets 2,595 - - 2,595
Acquisition of businesses,
net of cash acquired (11) - - (11)
Disposal of businesses, net
of cash disposed 37 - - 37
------------- ------- --------- --------
Net cash provided by investing
activities 15,232 - - 15,232
Cash flows from financing activities
------------- ------- --------- --------
Dividends paid to non-controlling
interests (56) - - (56)
Interest paid on subordinated
liabilities (2,577) - - (2,577)
Proceeds from issue of ordinary
shares 170 - - 170
Repayment of subordinated liabilities (664) - - (664)
Change in non-controlling interests 23 - - 23
------------- ------- --------- --------
Net cash used in financing
activities (3,104) - - (3,104)
Effects of exchange rate changes
on cash and cash equivalents (8) - - (8)
------------- ------- --------- --------
Change in cash and cash equivalents 15,169 - - 15,169
Cash and cash equivalents at
beginning of year 85,889 - - 85,889
------------- ------- --------- --------
Cash and cash equivalents at
end of year 101,058 - - 101,058
------------- ------- --------- --------
28. Restatement of prior period information (continued)
Consolidated balance sheet at 31 December 2012
As previously IAS 19
reported IFRS 10 Revised Restated
Assets GBPm GBPm GBPm GBPm
Cash and balances at central
banks 80,298 - - 80,298
Items in course of collection
from banks 1,256 - - 1,256
Trading and other financial
assets at fair value through
profit or loss 153,990 6,630 - 160,620
Derivative financial instruments 56,550 7 - 56,557
Loans and receivables:
------------- ------- --------- --------
Loans and advances to banks 29,417 3,340 - 32,757
Loans and advances to customers 517,225 - - 517,225
Debt securities 5,273 - - 5,273
------------- ------- --------- --------
551,915 3,340 - 555,255
Available-for-sale financial
assets 31,374 - - 31,374
Investment properties 5,405 - - 5,405
Goodwill 2,016 - - 2,016
Value of in-force business 6,800 - - 6,800
Other intangible assets 2,792 - - 2,792
Tangible fixed assets 7,342 - - 7,342
Current tax recoverable 354 - - 354
Deferred tax assets 4,285 - 628 4,913
Retirement benefit assets 1,867 - (1,126) 741
Other assets 18,308 190 - 18,498
------------- ------- --------- --------
Total assets 924,552 10,167 (498) 934,221
------------- ------- --------- --------
28. Restatement of prior period information (continued)
Consolidated balance sheet at 31 December 2012 (continued)
As previously IAS 19
reported IFRS 10 Revised Restated
GBPm GBPm GBPm GBPm
Equity and liabilities
Liabilities
Deposits from banks 38,405 - - 38,405
Customer deposits 426,912 - - 426,912
Items in course of transmission
to banks 996 - - 996
Trading and other financial
liabilities at fair value through
profit or loss 35,972 (2,580) - 33,392
Derivative financial instruments 48,665 11 - 48,676
Notes in circulation 1,198 - - 1,198
Debt securities in issue 117,369 (116) - 117,253
Liabilities arising from insurance
contracts and
participating investment contracts 82,953 - - 82,953
Liabilities arising from non-participating
investment contracts 54,372 - - 54,372
Unallocated surplus within
insurance businesses 267 - - 267
Other liabilities 33,941 12,852 - 46,793
Retirement benefit obligations 300 - 1,605 1,905
Current tax liabilities 138 - - 138
Deferred tax liabilities 327 - - 327
Other provisions 3,961 - - 3,961
Subordinated liabilities 34,092 - - 34,092
------------- ------- --------- --------
Total liabilities 879,868 10,167 1,605 891,640
Equity
------------- ------- --------- --------
Share capital 7,042 - - 7,042
Share premium account 16,872 - - 16,872
Other reserves 12,902 - - 12,902
Retained profits 7,183 - (2,103) 5,080
------------- ------- --------- --------
Shareholders' equity 43,999 - (2,103) 41,896
Non-controlling interests 685 - - 685
------------- ------- --------- --------
Total equity 44,684 - (2,103) 42,581
------------- ------- --------- --------
Total equity and liabilities 924,552 10,167 (498) 934,221
------------- ------- --------- --------
Equity at 1 January 2012
As previously IAS 19
reported IFRS 10 Revised Restated
GBPm GBPm GBPm GBPm
Share capital 6,881 - - 6,881
Share premium account 16,541 - - 16,541
Other reserves 13,818 - - 13,818
Retained profits 8,680 - (414) 8,266
------------- ------- --------- --------
Shareholders' equity 45,920 - (414) 45,506
Non-controlling interests 674 - - 674
------------- ------- --------- --------
Total equity 46,594 - (414) 46,180
------------- ------- --------- --------
29. Future accounting developments
The following pronouncements may have a significant effect on the Group's financial statements but are not applicable for the year ending 31 December 2013 and have not been applied in preparing these financial statements. Save as disclosed below, the full impact of these accounting changes is being assessed by the Group.
Pronouncement Nature of change IASB effective
date
------------------------------- --------------------------------------------- --------------
Amendments to IAS Inserts application guidance to address Annual periods
32 Financial Instruments: inconsistencies identified in applying beginning on
Presentation - 'Offsetting the offsetting criteria used in the or after 1
Financial Assets and standard. Some gross settlement systems January 2014
Financial Liabilities' may qualify for offsetting where
they exhibit certain characteristics
akin to net settlement. This amendment
is not expected to have a significant
impact on the Group.
------------------------------- --------------------------------------------- --------------
Amendments to IAS Provides relief from discontinuing Annual periods
39 Financial Instruments: hedge accounting in circumstances beginning on
Recognition and Measurement where a derivative designated as or after 1
- 'Novation of Derivatives a hedging instrument is novated to January 2014
and Continuation of a central counterparty as a consequence
Hedge Accounting' or introduction of laws or regulations.
These amendments are not expected
to have a significant impact on the
Group.
------------------------------- --------------------------------------------- --------------
IFRIC 21 Levies(1) Clarifies that the obligating event Annual periods
that gives rise to a liability to beginning on
pay a government levy is the activity or after 1
that triggers the payment of the January 2014
levy as set out in the relevant legislation.
An entity does not have a constructive
obligation to pay a levy that will
be triggered by operating in a future
period. This interpretation is not
expected to have a significant impact
on the Group.
------------------------------- --------------------------------------------- --------------
IFRS 9 Financial Instruments(1, Replaces those parts of IAS 39 Financial Date yet to
2) Instruments: Recognition and Measurement be determined
relating to the classification, measurement
and derecognition of financial assets
and liabilities and hedge accounting.
IFRS 9 requires financial assets
to be classified into two measurement
categories, fair value and amortised
cost, on the basis of the objectives
of the entity's business model for
managing its financial assets and
the contractual cash flow characteristics
of the instruments and eliminates
the available-for-sale financial
asset and held-to-maturity investment
categories in IAS 39. The requirements
for derecognition are broadly unchanged
from IAS 39. The standard also retains
most of the IAS 39 requirements for
financial liabilities except for
those designated at fair value through
profit or loss whereby that part
of the fair value change attributable
to the entity's own credit risk is
recorded in other comprehensive income.
The hedge accounting requirements
are more closely aligned with risk
management practices and follow a
more principle-based approach.
------------------------------- --------------------------------------------- --------------
(1) As at 13 February 2014, these pronouncements are awaiting EU endorsement.
(2) IFRS 9 is the standard which will replace IAS 39. Further changes
to IFRS 9 are expected dealing with impairment of financial assets
measured at amortised cost, which will be based on expected rather
than incurred credit losses, and limited amendments to classification
and measurement which include the introduction of a third measurement
category, fair value through other comprehensive income. Until
the standard is complete, it is not possible to determine the overall
impact of the standard on the financial statements.
30. Other information
In accordance with the Listing Rules of the UK Listing Authority, these preliminary annual results have been agreed with the Company's auditors, PricewaterhouseCoopers LLP, and the Directors have not been made aware of any likely modification to the auditors' report to be included with the annual report and accounts for the year ended 31 December 2013. The financial information in these financial statements, which was approved by the Directors on 12 February 2014, does not constitute statutory accounts within the meaning of section 434 of the Companies Act 2006.
Statutory accounts for the year ended 31 December 2012 have been delivered to the Registrar of Companies. The auditors' report on those accounts was unqualified, did not include an emphasis of matter paragraph and did not include a statement under section 498 of the Companies Act 2006.
CONTACTS
For further information please contact:
INVESTORS AND ANALYSTS
Charles King
Investor Relations Director
020 7356 3537
charles.king@finance.lloydsbanking.com
Douglas Radcliffe
Head of Operations and Reporting
020 7356 1571
douglas.radcliffe@finance.lloydsbanking.com
CORPORATE AFFAIRS
Matthew Young
Group Corporate Affairs Director
020 7356 2231
matt.young@lloydsbanking.com
Ed Petter
Group Media Relations Director
020 8936 5655
ed.petter@lloydsbanking.com
Copies of this news release may be obtained from Investor Relations, Lloyds Banking Group plc, 25 Gresham Street, London EC2V 7HN. The full news release can also be found on the Group's website - www.lloydsbankinggroup.com.
Registered office: Lloyds Banking Group plc, The Mound, Edinburgh, EH1 1YZ
Registered in Scotland no. 95000
This information is provided by RNS
The company news service from the London Stock Exchange
END
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