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AV. Aviva Plc

484.80
2.20 (0.46%)
08 May 2024 - Closed
Delayed by 15 minutes
Share Name Share Symbol Market Type Share ISIN Share Description
Aviva Plc LSE:AV. London Ordinary Share GB00BPQY8M80 ORD 32 17/19P
  Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade
  2.20 0.46% 484.80 484.40 484.60 486.30 482.20 482.50 8,177,412 16:35:07
Industry Sector Turnover Profit EPS - Basic PE Ratio Market Cap
Insurance Carriers, Nec 41.43B 1.09B 0.3962 12.23 13.26B

Q3 2011 IMS (4033R)

03/11/2011 7:01am

UK Regulatory


Aviva (LSE:AV.)
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TIDMAV.

RNS Number : 4033R

Aviva PLC

03 November 2011

Aviva Plc -----------------------------

News Release Aviva plc interim management statement for the nine months to 30 September 2011

3 November 2011

Strong operating performance

 
Nine months 2011 
------------------------------------------------------------------------------------------------ 
Good momentum in general        n General insurance and health net written premiums 
 insurance                       of GBP7.0 billion, up 9%. 
 
                                 n Group combined operating ratio improved to 96%. 
 
                                 n UK general insurance sales up 12%: 318,000 new 
                                 personal motor customers this year, now more than 
                                 two million in total. 
--------------------------  -------------------------------------------------------------------- 
Strong profitability            n New business internal rate of return increased 
 in life insurance               to 14%. 
 
                                 n Long term savings sales of GBP23.6 billion, 8% 
                                 lower, driven mainly by actions to write less capital-intensive 
                                 business, but also due to current market conditions 
 
                                 n UK life and pension sales up 6% to GBP8.1 billion. 
--------------------------  -------------------------------------------------------------------- 
Focused on balance              n IFRS net asset value per share increased by 23 
 sheet in a tough economic       pence to 448 pence (HY2011: 425p). 
 environment 
                                 n IGD solvency surplus GBP2.7 billion and central 
                                 liquidity GBP2.3 billion at 30 September 2011. 
 
                                 n On track to meet net operational capital generation 
                                 target of between GBP1.5 billion and GBP1.8 billion. 
 
                                 n Minimal impairment on our high-quality long-term 
                                 asset portfolio. 
 
                                 n Strengthened equity and euro currency hedging providing 
                                 additional downside protection. 
--------------------------  -------------------------------------------------------------------- 
Further delivery                n On course to meet our financial targets in 2011. 
 of our strategy 
 in the third quarter            n Market share gains in key UK markets - in individual 
                                 annuities, protection and personal motor*. 
 
                                 n Completed sale of RAC for GBP1.0 billion. 
 
                                 n Sale of Aviva Investors business in Australia. 
 
                                 n Sale of Delta Lloyd's loss-making German business. 
--------------------------  -------------------------------------------------------------------- 
 

Andrew Moss, group chief executive, commented:

"Markets have been exceptionally volatile but we have delivered a strong operating performance in the first nine months and we remain on track to meet our financial targets this year. Focusing on capital generation and our capital and liquidity position will continue to be priorities."

"Aviva is fitter and leaner today. Whilst the market environment is likely to remain challenging in the near term, we continue to make good strategic progress and are strengthening customer franchises in key markets, notably the UK."

(*UK market share data is latest available information based on HY11.)

All figures in this statement exclude Delta Lloyd except for net asset value, IGD solvency surplus and net operational capital generation. All comparatives are for the first nine months 2010 unless otherwise stated.

IRR and life new business margin (excluding Delta Lloyd)

 
                                     9M      9M 
                                   2011    2010 
-------------------------------  ------  ------ 
Regional IRR 
United Kingdom                      15%     15% 
Aviva Europe                        13%     12% 
North America                       14%     14% 
Asia Pacific                        14%     10% 
Group IRR                         13.8%   13.1% 
-------------------------------  ------  ------ 
 
Group life new business margin     2.3%    2.7% 
-------------------------------  ------  ------ 
 

General insurance combined operating ratio (excluding Delta Lloyd)

 
                    9M     9M 
                  2011   2010 
---------------  -----  ----- 
Group              96%    97% 
---------------  -----  ----- 
 
United Kingdom     95%    96% 
Aviva Europe       99%   103% 
North America      96%    98% 
---------------  -----  ----- 
 

World-wide total sales (excluding Delta Lloyd)

 
                                                     9M      9M  Sterling % change on 
                                                   2011    2010                  9M10  Local currency % change on 9M10 
-----------------------------------------------  ------  ------  --------------------  ------------------------------- 
 
Total long-term savings sales                    23,630  25,648                  (8)%                             (8)% 
General insurance and health net written 
 premiums                                         6,967   6,410                   9 %                              8 % 
===============================================  ======  ======  ====================  =============================== 
 
World-wide total sales                           30,597  32,058                  (5)%                             (5)% 
-----------------------------------------------  ------  ------  --------------------  ------------------------------- 
 

Capital position

 
                                                      30 June 
                                 30 September 2011       2011 
-------------------------------  -----------------  --------- 
IFRS net asset value per share                448p       425p 
===============================  =================  ========= 
 
MCEV net asset value per share                479p       554p 
IGD solvency surplus                      GBP2.7bn 
                                                     GBP4.0bn 
-------------------------------  -----------------  --------- 
 

Contacts

 
Investor contacts     Media contacts        Timings              Contents 
--------------------  --------------------  -------------------  --------------------------------- 
 
 Andrew Moss           Nigel Prideaux        Real-time media      Chief executive's 
 +44 (0)20 7662 2286   +44 (0)20 7662 7654   conference call      review.... 1 
                                             0800 hrs GMT 
 Pat Regan             Andrew Reid                                Regional performance........2 
 +44 (0)20 7662 2228   +44 (0)20 7662 3131   Analyst conference 
                                             call                 Capital management.........6 
 Charles Barrows       Sue Winston           0930 hrs GMT 
 +44 (0)20 7662 8115   +44 (0)20 7662 8221                        Statistical supplement.........8 
 
 David Elliot          Conor McClafferty 
 +44 (0)20 7662        +44 (0)20 7251 
 8048                  3801 
--------------------  --------------------  -------------------  --------------------------------- 
 
 

All figures in this statement exclude Delta Lloyd except for net asset value, IGD solvency surplus and net operational capital generation. All comparatives are for the first nine months 2010 unless otherwise stated.

Page 1

Group chief executive's review

A strong performance...

Aviva has had a good nine months and we have continued the progress made in the first half of the year. As market conditions have remained difficult in the last three months we have maintained our focus on delivering a strong operating performance and ensuring our capital and liquidity position is robust.

...delivering on our targets.

We remain ahead of our short-term financial targets for profitability in life and general insurance. We are also on track to generate GBP1.5 billion to GBP1.8 billion net operational capital this year and to achieve our cost and efficiency savings targets by the end of 2012.

Further growth in general insurance...

We continue to see good momentum in general insurance. General insurance and health net written premiums increased 9% to GBP6,967 million as customers continue to choose Aviva, reflecting trust in our brand and the quality of our proposition.

In UK general insurance we delivered another excellent performance. Sales are up by 12% and we successfully launched our online motor proposition quotemehappy.com. More than 318,000 new UK customers have chosen Aviva for their motor insurance this year, retention levels remain consistently strong and we now have more than two million personal motor customers. In Canada our sophisticated underwriting and excellent distributor relationships contributed to a 6% growth in sales.

... with improved profitability.

At the same time as growing volumes we improved general insurance profitability, benefiting from the actions taken over a number of years on pricing and operating costs. These actions have resulted in an improvement in our combined operating ratio to 96% (9M10: 97%).

Resilient life insurance performance...

We are actively managing new business flows and our in-force book for profit, reducing sales of more capital intensive products.

Long-term savings sales were GBP23,630 million, 8% lower than 9M10. This was driven mainly by actions to write less capital-intensive business, but also due to current market conditions. In mainland Europe overall life and pensions volumes were 18% lower as we reduced sales of with-profits products, and in the US sales were down 24% as we maintained pricing discipline.

In the UK we grew life and pension sales by 6% as a result of our scale, brand and distribution power. Sales of individual annuities increased 20% and we have led this market for five consecutive quarters with a 23% share.Sales of group personal pensions in the UK increased 68% with Aviva growing faster than the market and we now manage around 30,000 schemes.

...beating profitability target.

Disciplined management of new business contributed to an improvement in the life insurance new business internal rate of return to 14% (9M10: 13%), ahead of our 12% target.

Focused on balance sheet...

In light of the on-going economic and market volatility in the eurozone we have continued to focus on our capital generation and our capital and liquidity position. Our IGD solvency surplus is GBP2.7 billion (as at 30th September 2011) after accruing for the 2011 interim dividend of GBP0.2 billion (net of scrip) and represents a coverage ratio of 142%. This is lower than the half year due to adverse market movements offsetting the positive contribution from operating profits in the quarter. In addition, the IGD solvency will increase by GBP0.2 billion as a result of the restructuring of the UK regulated general insurance businesses which will be effective from 14 November.

In the fourth quarter the positive impact of earnings generated through the strong operating performance of the business and planned management actions will offset the adverse effect of the hybrid debt call due for payment in the middle of November. These actions include the restructuring of our UK regulated general insurance entities, delivery of capital transactions including a release of capital from part of the US back-book and other balance sheet management.

The IFRS net asset value per share increased by 23 pence to 448 pence (HY11: 425p), driven by the underlying profitability of the business.

We have a strong track record of fixed income management and, despite recent market volatility, impairments in Aviva's high quality and long term asset portfolio are minimal. We continue to manage our balance sheet prudently and have taken extra measures to ensure our market exposures remain within our risk appetite. During the quarter we strengthened our equity and euro hedging strategy to provide additional downside protection.

.... as we deliver our strategy.

We are successfully deepening our presence in our priority markets where we are generating very healthy returns. In the UK and Europe, which account for approximately 80% of our profits, we have very strong customer franchises and the long term prospects of the region remain good. In the UK we are growing profitably and have made good progress in our ambition to become the undisputed market leader. In Europe, whilst trading in the short-term is likely to remain tough, the region remains one of the largest insurance markets in the world and provides significant opportunities.

In line with our strategy of further focusing the group we have made significant progress this year. In April we sold down a further 15% of our holding in Delta Lloyd for EUR17.25 per share, raising approximately GBP0.4 billion and reducing our presence in the Dutch and Belgian markets. In August we sold Aviva Investors' business in Australia, in September Delta Lloyd announced the sale of its business in Germany and we completed the sale of RAC to the Carlyle Group for GBP1.0 billion at 17 times earnings.

Outlook

Today Aviva is a leaner and fitter organisation as a result of the steps we have taken over the last few years. In general insurance we are seeing profitable growth and our life business continues to generate strong profits and cash flows. We have excellent customer franchises and despite the challenging sales environment in a number of European markets we remain on track to meet our financial targets this year.

Andrew Moss

Group chief executive

Page 2

Regional performance

United Kingdom

 
 
  *    Life new business IRR remains strong at 15% (9M10: 
       15%) 
 
 
  *    General insurance COR improved to 95% (9M10: 96%) 
 
 
  *    Life and pensions sales up 6% to GBP8,061 million 
       (9M10: GBP7,631 million) 
 
 
  *    General insurance and health net written premiums up 
       10% to GBP3,754 million (9M10: GBP3,412 million) 
----------------------------------------------------------- 
 

Continued strong momentum and delivery against strategy

n Aviva continues to deliver profitable growth in the UK, with strong momentum in sales matched with good profitability.

n Sales in general insurance increased 12% with an improved COR. We are now the general insurance market leader in the UK(1)

n Life and pensions sales increased 6% reflecting continued success in the group personal pensions and individual annuity markets. IRR and margin remain strong.

n Our brand continues to deliver real business benefit as consumers turn to brands they trust to save for their future and protect themselves and their families during uncertain times. Recognition levels during the quarter were at their highest ever(2) boosted by strong and consistent marketing across our businesses.

n We were identified in the 2011 Brand Finance rankings as the strongest general insurance company in the UK, based on brand strength and customer service, and voted by brokers as the number one insurer for underwriting and claims service in both personal and commercial lines for the second consecutive time(3)

n We believe we can continue to take competitive advantage from our strong brand and service, broad product range and multi-channel distribution capabilities.

n The sale of RAC(4) to the Carlyle Group was completed on 30 September 2011, realising significant value for our shareholders and increasing Aviva's tangible net assets by GBP1.0 billion.

n We remain focused on meeting our cost and efficiency targets of GBP200 million by the end of 2012.

UKGI: delivering growth and value

n We delivered another strong and profitable quarter of growth in general insurance. Net written premiums were 12% up at GBP3,339 million (9M10: GBP2,992 million) with an improved COR reflecting our continued focus on excellence in underwriting and claims management, coupled with improvements in organisational efficiency and beneficial seasonal factors.

n Personal lines sales increased by 16%. Personal motor continued to perform strongly with net written premiums up by 23%. We have more than two million personal motor customers and consistently strong retention rates. We continue to grow, with 318,000 new customers choosing Aviva for their motor insurance this year.

n We extended our distribution reach by launching quotemehappy.com, a separately branded online offering, on Gocompare.com. Business volumes and customer interest are encouraging. We plan to launch on other aggregators soon.

n We launched a multi-car product online in August, giving customers flexibility to insure up to five vehicles on one policy.

n We remain the leading insurer in the SME marketplace. Commercial lines net written premiums increased by 5% and we remain focused on maintaining profitability in the competitive non-motor segment. We acted quickly to help our customers during the riots in August - we also had limited exposure, driven in part through careful risk selection.

n Good progress in Corporate and Speciality Risks continues as we build our risk appetite and target our growth in line with our increasing capability.

n Personal motor rating remains strong and commercial motor rates continue to harden, with increases over the past year of 18% and 13% respectively. In homeowner, we saw a 7% increase. In commercial non-motor we maintain our disciplined approach in subdued markets, with increases remaining in low single digits.

n In October we received court approval to rationalise the legal structure of our UK general insurance business. The programme, effective from 14 November 2011, will more than halve the number of regulated entities. Its benefits include increased financial flexibility, reduced governance complexity and a significant reduction in required capital under Solvency II.

UK Life: delivering competitive advantage

n We continue to grow our share of the UK life and pensions market, with sales up 6% to GBP8,061 million (9M10: GBP7,631 million) as consumers seek strong providers like Aviva for their saving and protection needs.

n Our life IRR remains strong at 15% (9M10: 15%), significantly above the group target rate of 12%, with a healthy new business margin of 3.4% (9M10: 3.6%).

n Our strength in workplace savings, individual annuities and protection, position us well for the changing regulatory environment.

n Sales of group personal pensions increased 68% with Aviva growing faster than the market and increasing its market share to c15% from c11% at HY10 and bringing the numbers of schemes we manage to c30,000.

n Sales of individual annuities increased 20% and we have led this market for five consecutive quarters with a 23% share(5) We continue to campaign for consumers to shop around to get the best value for their retirement savings.

n Sales of protection products were up 2% to GBP749 million (9M10: GBP737 million). We remain on course to become the clear market leader in protection business in 2012 as the full effect of our bancassurance partnerships with Santander and Barclays come on stream, alongside continuing relationships with major partners such as the Royal Bank of Scotland and the Post Office.

n Sales of bulk purchase annuities were 37% lower at GBP342 million (9M10: GBP545 million) reflecting our continued disciplined approach to pricing and a subdued market in our chosen sectors which will inevitably be boosted as companies look to de-risk their pension schemes into 2012.

n Investment sales increased 7% to GBP1,323 million (9M10: GBP1,237 million) following an inflow into Asian Property fund.

1 UKGI HY11 GWP compared to figures available at RBSi Insurance Round Table, October 2011

2 ICM Research, 2011

3 Insurance Age, Sentiment Survey, 2011

4 The general insurance results for the first nine months of 2011 include the RAC up until its disposal

5 ABI statistics, HY11

Page 3

Europe

 
 
  *    Life new business IRR 13% (9M10: 12%) 
 
 
  *    General insurance COR 99% (9M10: 103%) 
 
 
  *    Life and pensions sales down 18% to GBP8,748 million 
       (9M10: GBP10,640 million) 
 
 
  *    General insurance and health net written premiums 
       increased 7% to GBP1,571 million (9M10: GBP1,468 
       million) 
----------------------------------------------------------- 
 

Resilient performance against headwinds

n We have delivered a resilient performance against strong economic headwinds as we actively rebalance our sales mix and focus on capital efficient products. As a result we achieved an IRR of 13% (9M10: 12%) which is above the group target of 12%.

n Our priority continues to be on value over volume, despite consumer sentiment moving away from unit-linked to low risk products. This has impacted our ability to improve our business mix resulting in a margin of 3.5% (9M10: 3.6%).

n Life and pension sales are down 18% to GBP8,748 million, within which with-profit product sales reduced by 30%.

n General insurance and health net written premiums increased by 7% to GBP1,571 million following rate increases and the continued growth of our health business in Ireland.

n General insurance COR is 99% (9M10: 103%) supported by benign weather this year.

Restructuring for sustainable, profitable growth

n In Europe, our focus has been on simplifying and accelerating Quantum Leap in order to deliver its benefits by the end of 2011.

n We are proposing to combine Aviva Ireland with Aviva UK to form a new UK and Ireland Region. This is to ensure the Irish cost base is at a market-leading level to secure the long-term success of the business.

n We are also proposing to restructure our European regional operations to strengthen the business and create a leaner cost base.

n Our strategy remains to invest and deepen our presence in our chosen markets, underpinned by disciplined capital management, delivering sustainable profitable growth.

n In the short term we expect consumer demand in France, Ireland, Italy and Spain to be subdued and focused on low risk savings products. This may limit our ability to achieve our optimal business mix.

Strong franchises supported by leading bancassurance model

n We continue to drive sales of profitable products through our strong bancassurance and retail networks which have been developed further.

n Our successful partnership with Credit du Nord in France, delivered strong sales growth of 17%.

n Aviva Spain sales network has been expanded by the signing of a joint venture agreement with the life side of local insurer Pelayo.

France

n Our focus on value over volume has seen France IRR increase to 10% (9M10: 9%) with a sales decrease of 17% to GBP3,224 million.

n Life and pension sales in France are significantly down on prior year as a result of the current economic climate and subdued consumer demand.

n General insurance and health net written premiums increased by 6% to GBP785 million as a result of achieving average rate increases of 4%.

Italy

n Management actions to emphasise capital efficient products has improved IRR to 11% (9M10: 10%), resulting in reduced sales, down 34% to GBP2,517 million, primarily driven by a 47% drop in with-profits products.

n Aviva has become a market leader in protection products as sales have grown by 5%. Consumer demand for lower risk saving products has led to sales of GBP62 million in structured bonds.

n General insurance net written premiums increased by 16% driven by rating increases of 12% on the motor book.

Spain

n Against strong headwinds, sales have been resilient, down only 2% to GBP1,425 million, supported by sales in low risk savings products. However IRR remains strong at 22% (9M10: 23%).

n Protection sales through our bank channel are holding up well, in the context of a 34% reduction in mortgage activity(6) as our caja partners focus on selling stand alone protection products to their existing customers.

n We are supporting our caja partners as they undergo structural reform. Our aim remains to protect our bancassurance franchise while maintaining our net capital position.

Ireland

n Life sales are GBP757 million (9M10: GBP680 million). Excluding low margin single premium investment bonds, sales were down to GBP454 million (9M10: GBP486 million), reflecting the economic situation in Ireland.

n IRR at 7% (9M10:5%) is behind Group target and margin remains below 1%.

n General insurance and health net written premiums in Ireland remain stable due to continued growth in health business.

Poland

n Our focus on unit-linked and protection products led to sales growth of 42% and 126% respectively in these product lines, although overall sales have decreased 14% to GBP403 million due to the expected decline in pension sales as a result of legislative changes.

n The proportion of non-pensions sales has increased to 76% compared to 45% at 9M10, resulting in an IRR of 20% (9M10: 24%).

n General insurance net written premiums increased by 36% as a result of our initiatives in the direct channel, the active management of the multi-agency network and average rating increases of 6% across the motor book.

Turkey and Russia

n Life and pension sales in Turkey have increased by 17% (33% in local currency) to GBP170 million and we are well positioned to drive value in this expanding market.

n Life and pension sales in Russia have increased by 2% to GBP67 million

6 According to the Instituto Nacional de Estadistica (INE) based on 34% decrease in mortgage approvals by value from the first seven months of 2010 to the seven months to July 2011

.

Page 4

North America

 
 
  *    Life new business IRR 14% (9M10: 14%) 
 
 
  *    General insurance COR 96% (9M10: 98%) 
 
 
  *    Life and annuity sales GBP2,796 million, down 24% 
       (9M10: GBP3,668 million) 
 
 
  *    General insurance net written premium sales GBP1,562 
       million, up 6% (9M10: GBP1,480 million) 
----------------------------------------------------------- 
 

Continued strength in operating performance

n Canada sales and profitability improved: COR better by 2% with 6% revenue growth.

n Life and annuity business IRRs remain strong, customer retention is high and we continue to diversify into profitable life insurance products.

Canada growing with improved underwriting performance

n Net written premiums increased 6% to GBP1,562 million (9M10: GBP1,480 million) due primarily to sales growth in personal lines, driven by appropriate pricing and underwriting discipline.

n Our combined operating ratio improved 2% to 96%, ahead of target, reflecting cost savings and the benefits of sophisticated underwriting practices which more than offset higher property insurance catastrophe claims.

n We are focused on the strategic development of our business systems and processes to drive further efficiencies, enhance broker and customer service and leverage our underwriting capability.

n The strength of our operating performance in Canada was reflected in Standard and Poor's decision in October to revise its outlook on Aviva Canada Inc. to stable from negative and affirm its 'A+' financial strength and long-term counterparty credit ratings.

Strong US IRR and life insurance sales are growing

n We continued to focus on profitable sales growth, resulting in a new business IRR of 14% (9M10: 14%) as we take appropriate product and pricing actions in the current volatile environment.

n The new business margin remained broadly at the same level reported as HY11 at -5.5% (9M10:-1.6%).

n Annuity sales have reduced by 29% to GBP2,055 million (9M10:GBP2,886 million) as we maintain pricing discipline in a very competitive market. However during the third quarter of 2011 sales of life and annuity products increased by 31% compared with the discrete Q2 sales.

n Life insurance sales now account for 27% (9M10: 21%) of our new business at GBP741m (9M10: GBP782 million) as we rebalance and diversify our product portfolio and deepen relationships with key distribution partners.

Asia Pacific

 
 
  *    Life new business IRR 14% (9M10: 10%) 
 
 
  *    Life and pension sales up 16% to GBP1,343 million 
       (9M10: GBP1,153 million) 
-------------------------------------------------------- 
 

Strong momentum on franchise value growth

n In line with our objective to grow franchise value, we continued to deliver robust sales while improving IRR and margins.

n This was achieved against a backdrop of regulatory changes in a number of markets as well as an uncertain economic outlook.

n While inflationary pressures and volatile investment markets may impact growth in the short term, we are positive about the long term outlook for the region and remain focused on delivering strong new business profitability while building our multi-channel distribution capability.

Strong sales while improving profitability

n Long term savings sales increased 15% to GBP1,742 million (9M10: GBP1,521 million).

n Life and pensions sales grew by 16% to GBP1,343 million (9M10: GBP1,153 million) demonstrating the continued strength of our franchise in the region, while investment sales increased to GBP399 million (9M10: GBP368 million).

n We have grown sales and improved profitability: the new business IRR improved to 14% (9M10: 10%) and the margin improved significantly to 4% (9M10: 2.7%). We were able to deliver this through the benefits of our scale, our focus on cost management and changes to the product mix.

Regional strength

n Singapore led the region's growth with a 65% increase in life and pension sales to GBP412 million (9M10: GBP250 million), demonstrating the strength of our relationship with the Development Bank of Singapore (DBS) and the success of our 'Aviva Advisors' channel which continues to build momentum.

n South Korea also delivered a strong result with 32% growth to GBP356 million (9M10: GBP270 million), driven by robust sales performance across both bancassurance and agency channels.

China: fall in volumes reflected across the industry

n The effect of regulatory changes on bancassurance has continued to create challenges for insurers across the sector, with our life and pension sales decreasing by 12% to GBP282 million (9M10: GBP321 million).

n We have improved our new business margin and profitability by managing our product mix while adjusting to the challenging business environment.

n We will continue to focus on disciplined growth and improved profitability by strengthening our distribution channels, in particular our bancassurance and broker relationships, streamlining our agency arrangements and moving into the "high net worth" market.

India: significant improvements in margin and profitability

n In response to regulatory changes, we successfully reoriented our product suite away from predominantly unit linked insurance plans towards higher-margin products such as endowment policies, life term plans and personal pensions.

n While sales decreased 6% to GBP76 million (9M10: GBP81 million), product changes coupled with cost and efficiency savings, significantly improved our margins and profitability.

-----------------------------------------------

Page 5

Aviva Investors

 
 
  *    Underlying net funded external sales (excluding 
       liquidity funds) up 105% to GBP3.3 billion (9M10: 
       GBP1.6 billion) 
 
 
  *    Improvements in client service ratings (as measured 
       in independent research by Investit) 
 
 
  *    Investment performance against peer group above 
       target with 72% of funds performing above median on 
       an asset weighted basis (9M10: 66%). 65% of 
       institutional funds performed above benchmark where a 
       benchmark is specified (9M10: 68%) 
 
 
  *    Challenging global environment has driven a reduction 
       in assets under management and impacted investors 
       risk appetite with business mix trending towards 
       lower margin business 
------------------------------------------------------------ 
 

Growth in external sales

n Gross external sales were GBP8.1 billion at the end of 9M11 compared with GBP5.7 billion at the end of 9M10. Underlying net sales after redemptions were GBP3.3 billion, but this total is reduced to GBP2.8 billion by exceptional withdrawals of GBP0.5 billion from our Australian business following the announcement of its sale to nabInvest.

n Negative market and foreign exchange movements during the quarter mean that total assets under management by Aviva Investors reduced to GBP263 billion (HY11: GBP269 billion).

Overall client service ratings improved

n We have seen improvements in annual client service ratings (as measured in independent research by Investit) for UK/European Financial Institutions (4.9 to 5.0) and for Aviva UK (from 4.5 to 4.8 out of 6).

Investment performance held up well in difficult markets

n Investment performance versus benchmark was adversely impacted by volatile markets with 65% of institutional funds beating their benchmark (where one is specified), against a target of 67% (9M10: 68%).

n 72% (9M10: 66%) of funds performed above median (where a peer group comparison is relevant) against a target of 67%.

Sale of Australian equity business

n In August we announced an agreement to sell our Australian equity manufacturing business to nabInvest, enabling us to focus our Asia Pacific business around our developing Singapore hub operation.

Page 6

Capital Management

Capital generation

Aviva remains focused on the generation of capital and its disciplined allocation. We remain on course to deliver between GBP1.5 billion to GBP1.8 billion of net operational capital in 2011.

IGD solvency

The estimated group regulatory capital surplus based on the EU Groups Directive (IGD) was GBP2.7 billion as at 30 September 2011 - this is after accruing for the 2011 interim dividend of GBP0.2 billion (net of scrip) and represents a coverage ratio of 142%. In addition, the restructuring of the UK regulated general insurance entities will further increase IGD solvency by GBP0.2 billion when the court approved Part VII transfer is completed on 14 November.

The overall IGD total of GBP2.7 billion at 30 September 2011 has been adversely impacted by the market movements seen in the third quarter of the year, particularly in interest rates and credit spreads in continental Europe, which has reduced the total by around GBP0.7 billion and, to a lesser extent, by adverse movements in equities and foreign exchange rates. These factors have more than offset the positive contribution from operating profits in the quarter. The IGD calculation does not include net unrealised gains of GBP1.6 billion, arising particularly in the US.

Managing the IGD position remains a key focus for us and there are a wide range of actions we can take to mitigate the adverse impact of market movements on the underlying capital generation of the group. These include re-insurance and securitisation as well as on-going earnings generation.

In the fourth quarter of the year we expect the positive impact of management actions to offset the adverse effect of the hybrid debt call due for payment in the middle of November. These actions include the restructuring of our UK regulated general insurance entities (described above), delivery of capital transactions (including a release of capital from part of the US back-book) and other balance sheet management.

We also continue to protect our capital against adverse market movements and have expanded our equity hedging programme - the IGD surplus would be reduced by approximately GBP0.3 billion in the event of a 20% fall in equity markets from the levels at the end of the quarter and by an additional GBP0.2 billion if markets fell a further 20%.

Asset quality

Overall asset quality remains strong with minimal impairments seen in the quarter.

Our shareholder asset exposure (net of minorities) to debt securities of the governments of Greece, Ireland, Italy, Spain and Portugal (including local authorities and government agencies) at 30 September 2011 was GBP1.4 billion (HY11: GBP1.4 billion). We have no shareholder exposure to debt securities of the governments of Greece or Portugal.

Our shareholder asset exposure (net of minorities) to debt securities of the eurozone and United Kingdom banks at 30 September 2011 was GBP3.3 billion. Within this total GBP2.1 billion is either covered or senior debt, with a further GBP0.9 billion being lower tier 2 subordinated debt (of which GBP0.5 billion is exposure to UK banks.)

Net asset value

The IFRS net asset value per share has increased by 23 pence since HY11 to 448 pence per share driven by the underlying profitability of the business, with adverse movements from falls in equity and credit markets and adverse foreign exchange movements offset by an increase in the pension scheme surplus.

The MCEV net asset value per share has fallen by 75 pence to 479 pence driven by the impact of equity market falls, widening credit spreads and the Euro weakening exceeding the gains from the increased pension fund surplus.

Page 7

Notes to editors

Aviva is a leading provider of life and pension products in Europe (including the UK) with substantial positions in other markets around the world, making it the world's sixth largest insurance group based on gross worldwide premiums at 31 December 2010.

Aviva's principal business activities are long-term savings, fund management and general insurance, with worldwide total sales* of GBP47.1 billion and funds under management of GBP402 billion at 31 December 2010.

* Based on 2010 published life and pensions PVNBP on an MCEV basis, total investment sales and general insurance and health net written premiums, including share of associates' premiums.

The Aviva media centre at www.aviva.com/media includes images, company and product information and a news release archive.

All figures have been translated at average exchange rates applying for the period. The average rates employed in this announcement are 1 euro = GBP0.87 (9 months to 30 September 2010: 1 euro = GBP0.86) and GBP1 = US$1.61 (9 months to 30 September 2010: GBP1 = US$1.54).

Growth rates in the press release have been provided in sterling terms unless stated otherwise. The supplements following present this information on both a sterling and local currency basis.

Definition: Present value of new business premiums (PVNBP)

PVNBP is derived from the single and regular premiums of the products sold during the financial period and are expressed at the point of sale. The PVNBP calculation is equal to total single premium sales received in the period plus the discounted value of regular premiums expected to be received over the term of the new contracts. The discount rate used reflects the appropriate risk-free rate for the country and duration of business. The projection assumptions used to calculate PVNBP for each product are the same as those used to calculate new business contribution. The discounted value of regular premiums is also expressed as annualised regular premiums multiplied by a Weighted Average Capitalisation Factor (WACF). The WACF will vary over time depending on the mix of new products sold, the average outstanding term of the new contracts and the projection assumptions.

Cautionary statements:

This should be read in conjunction with the documents filed by Aviva plc (the "Company" or "Aviva") with the United States Securities and Exchange Commission ("SEC").

This announcement contains, and we may make verbal statements containing, "forward-looking statements" with respect to certain of Aviva's plans and current goals and expectations relating to future financial condition, performance, results, strategic initiatives and objectives. Statements containing the words "believes", "intends", "expects", "plans", "seeks", "aims", "may", "could", "outlook", "estimates" and "anticipates", and words of similar meaning, are forward-looking. By their nature, all forward-looking statements involve risk and uncertainty. Accordingly, there are or will be important factors that could cause actual results to differ materially from those indicated in these statements. Aviva believes these factors include, but are not limited to: the impact of difficult conditions in the global capital markets and the economy generally; the impact of new government initiatives related to the financial crisis; defaults in our bond, mortgage and structured credit portfolios; the impact of volatility in the equity, capital and credit markets on our profitability and ability to access capital and credit; changes in general economic conditions, including foreign currency exchange rates, interest rates and other factors that could affect our profitability; risks associated with arrangements with third parties, including joint ventures; inability of reinsurers to meet obligations or unavailability of reinsurance coverage; a decline in our ratings with Standard & Poor's, Moody's, Fitch and A.M. Best; increased competition in the U.K. and in other countries where we have significant operations; changes in assumptions in pricing and reserving for insurance business (particularly with regard to mortality and morbidity trends, lapse rates and policy renewal rates), longevity and endowments; a cyclical downturn of the insurance industry; changes in local political, regulatory and economic conditions, business risks and challenges which may impact demand for our products, our investment portfolio and credit quality of counterparties; the impact of actual experience differing from estimates on amortisation of deferred acquisition costs and acquired value of in-force business; the impact of recognising an impairment of our goodwill or intangibles with indefinite lives; changes in valuation methodologies, estimates and assumptions used in the valuation of investment securities; the effect of various legal proceedings and regulatory investigations; the impact of operational risks; the loss of key personnel; the impact of catastrophic events on our results; changes in government regulations or tax laws in jurisdictions where we conduct business; funding risks associated with our pension schemes; the effect of undisclosed liabilities, integration issues and other risks associated with our acquisitions; and the timing impact and other uncertainties relating to acquisitions and disposals and relating to other future acquisitions, combinations or disposals within relevant industries.

For a more detailed description of these risks, uncertainties and other factors, please see Item 3, "Risk Factors", and Item 5, "Operating and Financial Review and Prospects" in Aviva's Annual Report on Form 20-F as filed with the SEC on 24 March 2011. Aviva undertakes no obligation to update the forward-looking statements in this announcement or any other forward-looking statements we may make. Forward-looking statements in this announcement are current only as of the date on which such statements are made.

Aviva plc is a company registered in England No. 2468686. Registered office St Helen's 1 Undershaft London EC3P 3DQ

Page 8

Statistical Supplement

Contents

Analyses

   1.       Geographical analysis of life, pension and investment sales 
   2.       Product analysis of life, pension and investment sales 
   3.       Trend analysis of PVNBP - cumulative 
   4.       Trend analysis of PVNBP - discrete 
   5.       Geographical analysis of regular and single premiums - life and pensions sales 
   6.       Geographical analysis of regular and single premiums - investment sales 

7. Trend analysis of general insurance and health net written premiums - discrete and cumulative

   8.       Sovereign exposures 
   9.       Exposure to Eurozone and United Kingdom banks debt securities 

Delta Lloyd

As a result of the partial disposal of Aviva's stake in Delta Lloyd, from 6 May 2011 the Group ceased to consolidate the results and net assets of the Delta Lloyd group. The results of Delta Lloyd up to the transaction date have therefore been classified as discontinued operations.

Page 9

1 - Geographical analysis of life, pension and investment sales

 
                                                                                                        % Growth 
-----------------------------------------------------------------------                      ------------------- 
                                                                         9 months  9 months 
                                                                             2011      2010             Local(2) 
                                                                             GBPm      GBPm  Sterling   currency 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
Life and pensions business - Present value of new business premiums(1) 
United Kingdom                                                              8,061     7,631       6 %        6 % 
France                                                                      3,224     3,869     (17)%      (18)% 
Ireland                                                                       757       680      11 %        9 % 
Italy                                                                       2,517     3,793     (34)%      (35)% 
Poland                                                                        403       469     (14)%      (15)% 
Spain                                                                       1,425     1,447      (2)%       (3)% 
Other Europe                                                                  422       382      10 %       14 % 
Aviva Europe                                                                8,748    10,640     (18)%      (19)% 
North America                                                               2,796     3,668     (24)%      (20)% 
China                                                                         282       321     (12)%      (12)% 
Hong Kong                                                                     110       117      (6)%       (2)% 
India                                                                          76        81      (6)%       (3)% 
Singapore                                                                     412       250      65 %       55 % 
South Korea                                                                   356       270      32 %       30 % 
Other Asia                                                                    107       114      (6)%       (9)% 
Asia Pacific                                                                1,343     1,153       16%        15% 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
Total life and pensions - continuing operations                            20,948    23,092      (9)%       (9)% 
Total life and pensions - discontinued operations(4)                        1,085     2,462     (56)%      (57)% 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
Total life and pensions                                                    22,033    25,554     (14)%      (14)% 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
Investment sales(3) 
United Kingdom                                                              1,323     1,237       7 %        7 % 
Europe (Aviva Investors)                                                      960       951       1 %       (1)% 
Asia (Aviva Investors)                                                        242       207      17 %        6 % 
Asia                                                                          157       161      (2)%       (8)% 
Asia Pacific                                                                  399       368        8%          - 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
Total investment sales - continuing operations                              2,682     2,556        5%         3% 
Total investment sales - discontinued operations(4)                           170       483     (65)%      (65)% 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
Total investment sales                                                      2,852     3,039      (6)%       (8)% 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
Total long-term savings sales - continuing operations                      23,630    25,648      (8)%       (8)% 
Total long-term savings sales - discontinued operations(4)                  1,255     2,945     (57)%      (58)% 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
Total long-term savings sales                                              24,885    28,593     (13)%      (13)% 
-----------------------------------------------------------------------  --------  --------  --------  --------- 
 

1. Present value of new business premiums (PVNBP) is the present value of new regular premiums plus 100% of single premiums, calculated using assumptions consistent with those used to determine the value of new business.

2. Local currency growth rates are calculated based on constant rates of exchange.

3. Investment sales are calculated as new single premiums plus the annualised value of new regular premiums.

4. Current period discontinued operations represent the results of Delta Lloyd up to 6 May 2011 only.

Page 10

2 - Product analysis of life and pension sales

 
                                                                                    Present value of 
                                                                            new business premiums(1) 
-----------------------------------------------------------  --------------------------------------- 
                                                                                            % Growth 
                                                                                 ------------------- 
                                                             9 months  9 months 
                                                                 2011      2010             Local(2) 
                                                                 GBPm      GBPm  Sterling   currency 
-----------------------------------------------------------  --------  --------  --------  --------- 
Life and pensions business 
Pensions                                                        4,006     3,028      32 %       32 % 
Annuities                                                       2,434     2,291       6 %        6 % 
Bonds                                                             638     1,277     (50)%      (50)% 
Protection                                                        749       737       2 %        2 % 
Equity release                                                    234       298     (21)%      (21)% 
-----------------------------------------------------------  --------  --------  --------  --------- 
United Kingdom                                                  8,061     7,631       6 %        6 % 
-----------------------------------------------------------  --------  --------  --------  --------- 
Pensions                                                          877     1,063     (17)%      (17)% 
Savings                                                         7,036     8,782     (20)%      (21)% 
Annuities                                                          83        56      48 %       46 % 
Protection                                                        752       739       2 %        1 % 
-----------------------------------------------------------  --------  --------  --------  --------- 
Aviva Europe                                                    8,748    10,640     (18)%      (19)% 
-----------------------------------------------------------  --------  --------  --------  --------- 
Life                                                              741       782      (5)%       (1)% 
Annuities                                                       2,055     2,886     (29)%      (26)% 
-----------------------------------------------------------  --------  --------  --------  --------- 
North America                                                   2,796     3,668     (24)%      (20)% 
-----------------------------------------------------------  --------  --------  --------  --------- 
Asia Pacific                                                    1,343     1,153      16 %       15 % 
-----------------------------------------------------------  --------  --------  --------  --------- 
Total life and pensions sales - continuing operations          20,948    23,092      (9)%       (9)% 
Total life and pensions sales - discontinued operations(3)      1,085     2,462     (56)%      (57)% 
-----------------------------------------------------------  --------  --------  --------  --------- 
Total life and pensions sales                                  22,033    25,554     (14)%      (14)% 
-----------------------------------------------------------  --------  --------  --------  --------- 
 

1. Present value of new business premiums (PVNBP) is the present value of new regular premiums plus 100% of single premiums, calculated using assumptions consistent with those used to determine the value of new business.

2. Growth rates are calculated based on constant rates of exchange.

3. Current period discontinued operations represent the results of Delta Lloyd up to 6 May 2011 only.

Page 11

3 - Trend analysis of PVNBP - cumulative

 
                                                1Q10    2Q10    3Q10    4Q10   1Q11    2Q11 
                                                 YTD     YTD     YTD     YTD    YTD     YTD  3Q11YTD  % Growth 
                                                GBPm    GBPm    GBPm    GBPm   GBPm    GBPm     GBPm   on 3Q10 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
Life and pensions business - Present 
 value of new business premiums(1) 
Pensions                                         941   2,061   3,028   4,062  1,124   2,742    4,006      32 % 
Annuities                                        877   1,603   2,291   3,170    785   1,610    2,434       6 % 
Bonds                                            412     828   1,277   1,686    271     466      638     (50)% 
Protection                                       231     507     737     944    250     490      749       2 % 
Equity release                                    96     195     298     436     83     160      234     (21)% 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
United Kingdom                                 2,557   5,194   7,631  10,298  2,513   5,468    8,061       6 % 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
France                                         1,550   2,827   3,869   4,918  1,271   2,345    3,224     (17)% 
Ireland                                          247     476     680     938    280     553      757      11 % 
Italy                                          1,567   3,052   3,793   4,456    874   1,778    2,517     (34)% 
Poland                                           206     319     469     603    149     305      403     (14)% 
Spain                                            590   1,060   1,447   2,084    524   1,015    1,425      (2)% 
Other Europe                                     125     258     382     538    151     293      422      10 % 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
Aviva Europe                                   4,285   7,992  10,640  13,537  3,249   6,289    8,748     (18)% 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
North America                                    997   2,334   3,668   4,728    786   1,658    2,796     (24)% 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
Asia Pacific                                     409     794   1,153   1,617    426     902    1,343      16 % 
Total life and pensions                        8,248  16,314  23,092  30,180  6,974  14,317   20,948      (9)% 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
Investment sales(2)                              870   1,797   2,556   3,387    869   1,830    2,682       5 % 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
Total long term saving sales - continuing 
 operations                                    9,118  18,111  25,648  33,567  7,843  16,147   23,630      (8)% 
Total long term saving sales - discontinued 
 operations(3)                                 1,056   2,127   2,945   3,793    921   1,255    1,255     (57)% 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
Total long term saving sales                  10,174  20,238  28,593  37,360  8,764  17,402   24,885     (13)% 
--------------------------------------------  ------  ------  ------  ------  -----  ------  -------  -------- 
 

1. Present value of new business premiums (PVNBP) is the present value of new regular premiums plus 100% of single premiums, calculated using assumptions consistent with those used to determine the value of new business.

2. Investment sales are calculated as new single premiums plus the annualised value of new regular premiums.

3. Current period discontinued operations represent the results of Delta Lloyd up to 6 May 2011 only.

4 - Trend analysis of PVNBP - discrete

 
                                                1Q10    2Q10   3Q10   4Q10   1Q11   2Q11   3Q11 
                                                GBPm    GBPm   GBPm   GBPm   GBPm   GBPm   GBPm 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
Life and pensions business - Present value 
 of new business premiums(1) 
Pensions                                         941   1,120    967  1,034  1,124  1,618  1,264 
Annuities                                        877     726    688    879    785    825    824 
Bonds                                            412     416    449    409    271    195    172 
Protection                                       231     276    230    207    250    240    259 
Equity release                                    96      99    103    138     83     77     74 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
United Kingdom                                 2,557   2,637  2,437  2,667  2,513  2,955  2,593 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
France                                         1,550   1,277  1,042  1,049  1,271  1,074    879 
Ireland                                          247     229    204    258    280    273    204 
Italy                                          1,567   1,485    741    663    874    904    739 
Poland                                           206     113    150    134    149    156     98 
Spain                                            590     470    387    637    524    491    410 
Other Europe                                     125     133    124    156    151    142    129 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
Aviva Europe                                   4,285   3,707  2,648  2,897  3,249  3,040  2,459 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
North America                                    997   1,337  1,334  1,060    786    872  1,138 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
Asia Pacific                                     409     385    359    464    426    476    441 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
Total life and pensions                        8,248   8,066  6,778  7,088  6,974  7,343  6,631 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
Investment sales(2)                              870     927    759    831    869    961    852 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
Total long term saving sales - continuing 
 operations                                    9,118   8,993  7,537  7,919  7,843  8,304  7,483 
Total long term saving sales - discontinued 
 operations(3)                                 1,056   1,071    818    848    921    334      - 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
Total long term saving sales                  10,174  10,064  8,355  8,767  8,764  8,638  7,483 
--------------------------------------------  ------  ------  -----  -----  -----  -----  ----- 
 

1. Present value of new business premiums (PVNBP) is the present value of new regular premiums plus 100% of single premiums, calculated using assumptions consistent with those used to determine the value of new business.

2. Investment sales are calculated as new single premiums plus the annualised value of new regular premiums.

3. Current period discontinued operations represent the results of Delta Lloyd up to 6 May 2011 only.

Page 12

5 - Geographical analysis of regular and single premiums - life and pensions sales

 
                                                                       Regular premiums                Single premiums 
                            -----------------------------------------------------------  ----------------------------- 
                            9 months      Local        Present  9 months        Present  9 months  9 months      Local 
                                2011   currency          value      2010          value      2011      2010   currency 
                                GBPm     growth  WACF     GBPm      GBPm  WACF     GBPm      GBPm      GBPm     growth 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
Pensions                         461       46 %   4.5    2,087       315   4.7    1,488     1,919     1,540       25 % 
 
 
Annuities                          -          -     -        -         -     -        -     2,434     2,291        6 % 
 
 
Bonds                              -          -     -        -         -     -        -       638     1,277      (50)% 
Protection                       119        6 %   6.3      749       112   6.6      737         -         -          - 
 
 
Equity release                     -          -     -        -         -     -        -       234       298      (21)% 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
United Kingdom                   580       36 %   4.9    2,836       427   5.2    2,225     5,225     5,406       (3)% 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
France                            63       (9)%   6.5      407        68   7.4      500     2,817     3,369      (18)% 
Ireland                           43      (10)%   3.9      169        46   4.4      204       588       476       21 % 
Italy                             51       13 %   5.4      276        44   5.2      228     2,241     3,565      (38)% 
Poland                            41       14 %   7.3      299        39   9.8      384       104        85       30 % 
Spain                             69      (15)%   5.6      387        80   5.6      450     1,038       997        2 % 
Other Europe                      68       19 %   4.9      331        60   5.1      307        91        75       26 % 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
Aviva Europe                     335       (1)%   5.6    1,869       337   6.2    2,073     6,879     8,567      (21)% 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
North America                     75        4 %   9.8      737        75  10.4      778     2,059     2,890      (26)% 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
Asia Pacific                     223       24 %   4.7    1,056       178   4.4      788       287       365      (22)% 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
Total life and pensions 
 sales - continuing 
 operations                    1,213       19 %   5.4    6,498     1,017   5.8    5,864    14,450    17,228      (16)% 
Total life and pensions 
 sales - discontinued 
 operations(1)                    73      (47)%   9.1      663       135   8.9    1,206       422     1,256      (67)% 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
Total life and pensions        1,286       11 %   5.6    7,161     1,152   6.1    7,070    14,872    18,484      (20)% 
--------------------------  --------  ---------  ----  -------  --------  ----  -------  --------  --------  --------- 
 

1. Current period discontinued operations represent the results of Delta Lloyd up to 6 May 2011 only.

6 - Geographical analysis of regular and single premiums - investment sales

 
                                                              Regular                         Single      PVNBP 
--------------------------------------  -----------------------------  -----------------------------  --------- 
                                        9 months  9 months      Local  9 months  9 months      Local      Local 
                                            2011      2010   currency      2011      2010   currency   currency 
                                            GBPm      GBPm     growth      GBPm      GBPm     growth     growth 
--------------------------------------  --------  --------  ---------  --------  --------  ---------  --------- 
Investment sales 
United Kingdom                                 4        59      (93)%     1,319     1,058       25 %        7 % 
Europe (Aviva Investors)                       5         4       25 %       955       947       (1)%       (1)% 
 
Asia (Aviva Investors)                         -         -          -       242       207        6 %         6% 
 
Asia                                           -         -          -       157       161       (7)%       (8)% 
 
Asia Pacific                                   -         -          -       399       368          -          - 
--------------------------------------  --------  --------  ---------  --------  --------  ---------  --------- 
Total investment sales - continuing 
 operations                                    9        63      (86)%     2,673     2,373        10%         3% 
Total investment sales - discontinued 
 operations(1)                                 -         -          -       170       483      (65)%      (65)% 
--------------------------------------  --------  --------  ---------  --------  --------  ---------  --------- 
Total investment sales                         9        63      (86)%     2,843     2,856       (2)%       (8)% 
--------------------------------------  --------  --------  ---------  --------  --------  ---------  --------- 
 

1. Current period discontinued operations represent the results of Delta Lloyd up to 6 May 2011 only.

Page 13

7 - Trend analysis of general insurance and health net written premiums - discrete and cumulative

 
                                                         Net written premiums 
                ------------------------------------------------------------------------------------------------------ 
                                                                                               Growth on     Growth on 
                                                                                                    3Q10          2Q11 
                                                                                                          ------------ 
                     1Q10       2Q10       3Q10       4Q10       1Q11       2Q11       3Q11 
                 Discrete   Discrete   Discrete   Discrete   Discrete   Discrete   Discrete     Sterling      Sterling 
                     GBPm       GBPm       GBPm       GBPm       GBPm       GBPm       GBPm            %             % 
--------------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  -----------  ------------ 
UK*                 1,090      1,151      1,171      1,127      1,251      1,259      1,244          6 %          (1)% 
Aviva Europe          597        471        400        485        614        509        448         12 %         (12)% 
North America         397        599        484        478        426        599        537         11 %         (10)% 
Asia Pacific           14         18         18         22         30         20         30         67 %          50 % 
--------------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  -----------  ------------ 
Total Net 
 Written 
 Premiums - 
 continuing 
 operations         2,098      2,239      2,073      2,112      2,321      2,387      2,259          9 %          (5)% 
--------------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  -----------  ------------ 
Total Net 
 Written 
 Premiums - 
 discontinued 
 operations(1)        367        340        219        251        369        188          -       (100)%        (100)% 
--------------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  -----------  ------------ 
Total Net 
 Written 
 Premiums           2,465      2,579      2,292      2,363      2,690      2,575      2,259         (1)%         (12)% 
--------------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  -----------  ------------ 
 
*UK analysed 
as: 
UK GI                 913      1,029      1,050      1,054      1,092      1,130      1,117          6 %         (1) % 
Other(2)              177        122        121         73        159        129        127           5%          (2)% 
UK                  1,090      1,151      1,171      1,127      1,251      1,259      1,244          6 %          (1)% 
--------------  ---------  ---------  ---------  ---------  ---------  ---------  ---------  -----------  ------------ 
 

1. Current period discontinued operations represent the results of Delta Lloyd up to 6 May 2011 only.

2. UK Other Includes Health and Group reinsurance business.

 
                                                                       Net written premiums 
                                             ------------------------------------------------------------------------- 
                                                                                                        Growth on 3Q10 
                                              1Q10   2Q10   3Q10   4Q10   1Q11   2Q11   3Q11 
                                               YTD    YTD    YTD    YTD    YTD    YTD    YTD  Sterling  Local currency 
                                              GBPm   GBPm   GBPm   GBPm   GBPm   GBPm   GBPm         %               % 
-------------------------------------------  -----  -----  -----  -----  -----  -----  -----  --------  -------------- 
UK*                                          1,090  2,241  3,412  4,539  1,251  2,510  3,754      10 %            10 % 
Aviva Europe                                   597  1,068  1,468  1,953    614  1,123  1,571       7 %             6 % 
North America                                  397    996  1,480  1,958    426  1,025  1,562       6 %             4 % 
Asia Pacific                                    14     32     50     72     30     50     80      60 %            54 % 
-------------------------------------------  -----  -----  -----  -----  -----  -----  -----  --------  -------------- 
Total Net Written Premiums - continuing 
 operations                                  2,098  4,337  6,410  8,522  2,321  4,708  6,967       9 %             8 % 
-------------------------------------------  -----  -----  -----  -----  -----  -----  -----  --------  -------------- 
Total Net Written Premiums - discontinued 
 operations(1)                                 367    707    926  1,177    369    557    557     (40)%           (41)% 
-------------------------------------------  -----  -----  -----  -----  -----  -----  -----  --------  -------------- 
Total Net Written Premiums                   2,465  5,044  7,336  9,699  2,690  5,265  7,524       3 %             2 % 
-------------------------------------------  -----  -----  -----  -----  -----  -----  -----  --------  -------------- 
 
*UK analysed as: 
UK GI                                          913  1,942  2,992  4,046  1,092  2,222  3,339      12 %            12 % 
Other(2)                                       177    299    420    493    159    288    415      (1)%            (1)% 
UK                                           1,090  2,241  3,412  4,539  1,251  2,510  3,754      10 %             10% 
-------------------------------------------  -----  -----  -----  -----  -----  -----  -----  --------  -------------- 
 

1. Current period discontinued operations represent the results of Delta Lloyd up to 6 May 2011 only.

2. UK Other Includes Health and Group reinsurance business.

8 - Sovereign Exposures

Direct sovereign exposures to Greece, Ireland, Portugal, Italy and Spain (net of non-controlling interests, excluding policyholder assets)

 
                                                   Participating 
                                                            fund  Shareholder 
                                                          assets       assets   Total 
30 September 2011                                          GBPbn        GBPbn   GBPbn 
-------------------------------------------------  -------------  -----------  ------ 
Greece                                                       0.1            -     0.1 
Ireland                                                      0.4          0.2     0.6 
Portugal                                                     0.2            -     0.2 
Italy                                                        6.3          0.8     7.1 
Spain                                                        0.7          0.4     1.1 
Total Greece, Ireland, Portugal, Italy and Spain             7.7          1.4     9.1 
-------------------------------------------------  -------------  -----------  ------ 
HY11 Greece, Ireland, Portugal, Italy and Spain              8.0          1.4     9.4 
-------------------------------------------------  -------------  -----------  ------ 
 

Page 14

9 - Exposure to Eurozone and United Kingdom banks debt securities

Direct shareholder exposures to Eurozone and United Kingdom banks (net of non-controlling interests, excluding policyholder assets)

 
                                                          Debt securities 
                                                Senior debt             Subordinated Debt 
                                                               Total   Lower   Upper                  Total 
                                       Covered/      Senior   senior    tier    tier    Tier   subordinated 
                                        secured   unsecured     debt       2       2       1           debt   Total 
Shareholder assets - debt securities      GBPbn       GBPbn    GBPbn   GBPbn   GBPbn   GBPbn          GBPbn   GBPbn 
-------------------------------------                                 ------  ------  ------  -------------  ------ 
 
France                                      0.1         0.1      0.2     0.1       -       -            0.1     0.3 
 
Germany                                       -         0.1      0.1     0.1       -       -            0.1     0.2 
Greece 
 
                                              -           -        -       -       -       -              -       - 
 
 Ireland 
                                              -           -        -       -       -       -              -       - 
 
 
 Italy                                        -         0.1      0.1       -     0.1       -            0.1     0.2 
 
 
 Netherlands                                  -         0.4      0.4     0.1       -     0.1            0.2     0.6 
 
 
 Portugal                                     -           -        -       -       -       -              -       - 
 
 Spain                                      0.6         0.3      0.9     0.1       -       -            0.1     1.0 
 
UK                                          0.1         0.3      0.4     0.5       -     0.1            0.6     1.0 
Total                                       0.8         1.3      2.1     0.9     0.1     0.2            1.2     3.3 
-------------------------------------  --------  ----------  -------  ------  ------  ------  -------------  ------ 
 

END

This information is provided by RNS

The company news service from the London Stock Exchange

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