MEXICO CITY, Aug. 18, 2016 /PRNewswire/ -- Aeromexico,
Mexico's global airline, announced
the official launch of its new digital ecosystem that consists of a
revamped website, mobile app, and updated airport kiosks offering
customers a multi-platform experience meant to simplify the way to
travel.
The airline aims to develop a personalized and connected
end-to-end passenger experience at each point of contact, be it
directly at the airport or through interactions on the new mobile
app or website.
"The updated technology tools that we provide for our customers
reflect the constant transformation and modernization plans taking
place at Aeromexico," said Chief Revenue Officer Anko Van der
Werff.
Services offered by these new channels include the
following:
1. Aeromexico.com
The carrier's website design has been updated to feature
mobility with advantages centered on:
- Creating an experience inspiring personalized trips
- Improved functionality and ease of use as customers book their
reservations and check in for their flights with fewer clicks
- Availability on all mobile devices, putting Aeromexico at the
forefront with the latest payment technology
- Enhanced customer control of their reservations and travel as
the innovative web technology provides clear and straightforward
browsing options
- A minimalist and modern website inspired by Mexican designs,
with new, more visually stunning imagery with vivid colors and
contemporary iconography
2. Airport kiosks
The carrier's airport kiosks now feature:
- Check-in and payment for seat selection and extra baggage as
well as seat assignments and changes after check-in
- Faster service with streamlined check-in times reduced by 50%
as the kiosks feature a more intuitive navigation platform
- Cutting-edge technology including a document scanner, credit
card reader, and a boarding pass and bag tag printer
- User experience aligned with aeromexico.com browsing, user
interface, and design features
- In the next few months, customers will be able to check their
bags, request upgrades, purchase items to personalize their flight
and adjust their itinerary in eight languages, among other
options
The new kiosks have been installed in the Mexico City and Monterrey airports, and will soon be available
in an additional nine major airports nationwide.
3. Mobile App
In the last quarter of 2016, users will be able to download the
carrier's new app with features focused on day of travel services,
such as:
- Flight notifications and personalized promotions
- Access to Aeromexico's Club Premier loyalty program
accounts
- User experience aligned with aeromexico.com
- The new app features will enhance several steps in the
customer's travel experience, from check in on their mobile devices
to personalized and full transportation services. The first update
will include innovative check-in flows and direct links to the new
website to facilitate reservations, flight tracking information,
and the baggage carousel number on arrival
- Multimedia player for onboard entertainment will become
available in 2017, providing access to Aeromexico streaming content
with no separate app download required
Aeromexico has worked for nearly two years on this project with
world-renowned commercial partners in the technology industry, with
a focus on improving its service to create a unique, streamlined,
and simplified travel experience from the moment customers start
planning their trip to arrival at their final destination.
About Grupo Aeromexico
Grupo Aeromexico, S.A.B. de C.V. is a holding company whose
subsidiaries are engaged in commercial aviation and the promotion
of passenger loyalty programs in Mexico. Aeromexico, Mexico's global airline, operates more than
600 daily flights from its main hub in Terminal 2 at the
Mexico City International Airport.
Its route network spans more than 80 cities on three continents,
including 45 destinations in Mexico, 17 in the
United States, 16 in Latin
America, four in Europe,
three in Canada, and two in
Asia.
Aeromexico's fleet of more than 130 aircraft is comprised of
Boeing 787, 777, and 737 jet airliners and state-of-the-art Embraer
190, 175, 170, and 145 models. In 2012, the airline announced the
most significant strategy in aviation history in Mexico, to purchase 100 Boeing aircraft
including 90 B737 MAX jet airliners and ten B787-9 Dreamliners.
As a founding member of the SkyTeam airline alliance, Aeromexico
offers customers more than 1,000 destinations in 177 countries
served by the 20 SkyTeam airline partners rewarding passengers with
benefits including access to 672 premium airport lounges around the
world. Aeromexico also offers travel on its codeshare partner
flights with Delta Air Lines, Alaska Airlines, Avianca, Copa
Airlines, and WestJet with extensive connectivity in countries like
the United States, Brazil, Canada, Chile, Colombia, and Peru. www.aeromexico.com and
www.skyteam.com
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SOURCE Aeromexico