Pci-pal Share Discussion Threads

[adamb1978] 16/11/2023 19:44

ppmm

Could be the value as you say, but the high volume (330% of average daily volume) makes me think that there's something behind it. Could just be a tip as someone else said. The value traded today, only £100k or so, is odd if it comes mainly from one person/fund as they'd know that they'd move the market by doing that in one day

Adam

[this_is_me] 16/11/2023 18:42

The market makers must be getting short of stock after today.

[simon gordon] 16/11/2023 16:43

CX Today - 9/11/23

On-Premises vs. Cloud Contact Centers: Can You Have Both?

Contact center buying decisions are evolving, and service leaders demand more choice

When CCaaS first came to the fore, service leaders weighed up the merits of the cloud vs. their on-premise technology.

Many moved quickly, grasping the accelerated feature rollouts, superior scalability, and heightened flexibility of CCaaS models – which proved highly beneficial during the shift to remote work.

Others – for various reasons – stuck to their guns. Such reasons included an unwillingness to part ways with heavily customized platforms, a desire to keep data sovereignty under wraps, and a struggle to ramp up the transformation resources.

Yet, nowadays, the decision to migrate to the cloud is not so binary.

Continued....

[ppmm] 16/11/2023 15:55

I reckon the sheer value in the current price is starting to dawn on people, given that it's clear that the legal case is almost certain to result in a complete win for PCIP and that it has not tarnished their reputation with customers. Partener of choice for Zoom says a lot.

[andre] 16/11/2023 15:00

Someone knows something. It could just be a tip sheet but it's much bigger volume than normal on a no news day recently.

[adamb1978] 16/11/2023 14:54

Has the US court decision come out?Just wondered why the sudden jump!Can anyone access the US court website?

[simon gordon] 16/11/2023 13:48

The way things are going, PCIP could be the number one touch point with all the major CcaaS vendors and BPO's in the world, who're incentivised to upsell a crucial piece of software for compliance, security and payments.

TAM is, seemingly, $1bn. PCIP are numero uno. Once you're locked in as number one supplier for the likes of 8x8, Zoom or Genesys, you are set for life, unless you have a major screw up.

Only, c.30% of the On Prem space has migrated to the cloud.

Genesys alone have 50 clients with $1m per anum potential, PCIP have so far 2 of the 50. That's just one vendor.

[simon gordon] 16/11/2023 13:20

8x8 - 14/11/23

The Benefits of an Exclusive Technology Partner Ecosystem

The 8x8 Technology Partner Ecosystem differs from other programs by deliberately selecting partners that add unique and specific value for 8x8 customers to improve their CX and operations. Many providers prioritize quantity, which can benefit organizations with a variety of choices. While the expanded options may seem like a benefit, it also means more time is required to evaluate options for quality and fit for solving those specific business problems. By providing a carefully assembled collection of partners, the 8x8 Technology Partner Ecosystem can help customers reduce the evaluation burden by skipping to the problem-solving phase directly with vetted and focused solutions from a proven list of technology partners.

A curated ecosystem can be more valuable than an open one because it is designed to optimize both partner and customer experiences. On the product side, a relationship is required that provides a real-time feedback loop so the platform team can better evaluate new APIs and architectural changes to improve the user experience and the depth of the integration. This makes 8x8 data available in new ways through integrations and also creates a tighter connection to solve new use cases. That feedback loop extends to the go-to-market motions by enabling corresponding functional roles such as sales, marketing, and executives to jointly engage customers from both companies, retire quota from sell-with activities, increase demand, communicate value, host events, share leads, evaluate effectiveness, and course correct in real-time.

The exclusive aspect of a curated ecosystem means that each partner gets more time with the platform provider and has fewer direct competitors in the ecosystem, which can improve the business relationship between companies. This combination of benefits increases the opportunity for collaboration between organizations, inspires innovation to benefit joint customers, and helps each party differentiate their offerings to unlock the full potential of transformative CX solutions in untapped markets.

[simon gordon] 16/11/2023 12:13

“The stock market is the only market where things go on sale and all the customers run out of the store....”

-Cullen Roche

[simon gordon] 14/11/2023 21:14

Cavendish - 9/11/23

H1 24 – A CMD to highlight the evolution of the platform in the past 12 months, including the new Digital Payments solutions and generative AI capabilities within IVAs.

[adamb1978] 14/11/2023 17:08

Very true Simon

[simon gordon] 14/11/2023 15:09

Hey Adam,

On the Product angle, don't think they wanted to pre-announce too much. They've got a Capital Markets Day coming in H2. What little intimations were mentioned sounded exciting.

[adamb1978] 14/11/2023 14:09

Yes, thought it was a good call. Very confident but understated; the Product bit was a little defensive I felt but generally very good. If they get their costs back from the court case they might be swimming in cash this time next year!

I've added to my position too - one handy thing of the share price fall is that it opened up capacity to my total invested capital limit! Added another 15% in my trading account, and doubled my SIPP position which was a little light

20x isn' completelt unrealistic from here. If you assume it gets to say £60m revenue by 2030 (22% CAGR) and 10% annual opex growth, you'll get to 25p-30p EPS...and with that growth and profitability, a 25x-30x PE is certainly obtainable

[simon gordon] 14/11/2023 13:34

I really enjoyed the IMC. I think this is an exceptional company. Hyper-professional, ethical, forward thinking and courageous.

I've been adding to my position in the last week.

I was chatting with a friend, who's a holder, and I mentioned that in my wildest imagination PCIP could be a twenty bagger. After that, IMC, I don't think I was totally crazy.

[simon gordon] 13/11/2023 11:37

VP Partners and Alliance, Ritch Caudill being interviewed by Five 9 prior to joining PCIP:

Five9 - 19/7/23

Five9 Interview with InflowCX at CCW




Ritch has a superb CX resume:

-Avaya: one year.
-Genesys: six years.
-Sharpen: four years.
-Twilio - eighteen months.
-Inflow CX: eight months.


I think this is Genesys from the Cavendish note:

Partner relationships have developed from initial trials to expansive channel opportunities, with PCI Pal consistently navigating upwards through partner tier structures, as the platform’s solutions gain the partner’s trust and focus. Through investing to achieve this status, PCI Pal is now excellently positioned to be upsold into the existing customer base of major partners, such as one partner where PCI Pal is currently used in only 2 of their top 50 deployments, which average c10k seats, and would each add over $1m of revenue to PCIP.


PR Newswire - 7/6/23

Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that the Genesys Cloud CX™ platform has surpassed $1 billion annual recurring revenue (ARR)i. Achieving this milestone comes in less than four years since the company surpassed $100 million ARR. With Genesys Cloud CX ARR growth greater than 45% year-over-year during the first quarter of the company's fiscal year (February 1–April 30, 2023), Genesys continues to seize market share, growing faster than its closest Contact Center as a Service (CCaaS) competitor during the same period.

[adamb1978] 13/11/2023 07:56

Very nice RNS this morning. Difficult to quantify the partnership but probably worth a few % points on growth next year

[simon gordon] 10/11/2023 16:32

It makes you wonder if the whole episode was carried out to get a look at PCIP's engineering, so they could take the ideas and re-engineer to not infringe.

Prelims - 9/11/23

Breach of confidentiality by Sycurio Limited:

PCI Pal notes its announcement of 7 June 2023 disclosing that in April 2022, Sycurio breached the terms of confidentiality agreements that had been put in place between PCI Pal and Sycurio to protect information provided as part of the unfounded, ongoing patent litigation ("Confidentiality Agreements"). In its disclosure to PCI Pal, Sycurio confirmed that it had illegitimately shared confidential information with Sycurio personnel who were not covered by the Confidentiality Agreements. PCI Pal remains unsatisfied by the remedial measures that have been offered to date and continues to consider its options with regards to this unsavoury situation.

[simon gordon] 10/11/2023 16:24

The unsavoury meeting at Sycurio. From page fifteen of the Cavendish note:

Process sensitive information over Voice over Internet Protocol (VoIP)

To protect the core innovation that enables Agent Assist to interact with contact centre calls in a non-invasive manner, PCI Pal has been granted patents in the US, UK, Australia, and New Zealand between April 2022 and February 2023. The technology enables PCI Pal’s solutions to save customers IT and overhead costs, and is a major competitive differentiator that has driven PCI Pal to being chosen as a preferred solution to almost all major CCaaS vendors.

[wjccghcc] 10/11/2023 08:41

It's on the 14th Nov.

[loglorry1] 10/11/2023 08:38

Does anyone have a link to the IMC vid which I think was yesterday.

[simon gordon] 09/11/2023 21:03

Cavendish FY25 forecast:

T/O - 22.1m
Adj. PBT - 1m
Adj. EPS - 1.5p
Net cash - 1m

*If the court cases continue to win, cash could be £2.3m.

It looks like they have undercooked the forecast. Cavendish calls it "conservative". This is the right thing to do. It means less chance of another downgrade and the opportunity to enter an earnings upgrade cycle.

The story, strategy and implementation continues to look strong, futuristic and adaptive.

European office expected in FY25 as they follow partners.

Australia got a nice big contract. I think it might be QBE Insurance, who've got c.4,000 seats. Could be a goodie as it rolls out globally.

Thought this interesting to note:

"These new developments will also incorporate an enhanced go-to-market model that differentiates between customer type and size, empowering operational efficiencies at PCI Pal which long term will reduce our Time To Value (historically reported as TTGL or Time-to-go-live). This advancement will open the door for partners and customers to self-provision our services, which equally will provide more value to them."

The Cavendish note looks like an attempt to drum up interest. The Prelim notes are normally 18 pages, today's is 35.

Even mentions a takeover approach as a catalyst.

Interesting insight from the Cavendish note:

"Since launch of the platform in 2017, PCI Pal’s FY23 ARR is now c2% of the currently addressable market for PCI compliance, with the potential for the partner channels, global operations, and new solutions, to accelerate market share growth in the coming years.

The initial UK operations have scaled to c£10m of revenue from £2m in 2018, the US and Canadian operations launched in 2018 and have successfully scaled to c£5m, and the Australian and New Zealand operations have grown to £0.2m after the first employees were hired in the region in FY22.

Partner relationships have developed from initial trials to expansive channel opportunities, with PCI Pal consistently navigating upwards through partner tier structures, as the platform’s solutions gain the partner’s trust and focus. Through investing to achieve this status, PCI Pal is now excellently positioned to be upsold into the existing customer base of major partners, such as one partner where PCI Pal is currently used in only 2 of their top 50 deployments, which average c10k seats, and would each add over $1m of revenue to PCIP."

[adamb1978] 09/11/2023 08:07

Decent results this morning. Main thing I liked was that new ACV signed being 11% of H1 last year - obviously below the annual growth rate but enterprise sw sales have been slower this year across various industries and end markets. With just 5% churn, most of this growth falls through to the bottom line. Will be nice when they get their profitable results out this year.

Positive story continues IMO

[simon gordon] 08/11/2023 19:27

He's got his ticket, so all being well he can give us a report. I jokingly told him to bad mouth Sycurio outside their booth.

Rise today could be due to traders buying ahead of Prelims tomorrow. Though a few other smallies rose today. Could be money coming back as BoE now talking cuts in H2 2024.

If it can get above 46p then it's back in its old trading range. Will there be enough in the outlook statement to make that happen?