Pci-pal Share Discussion Threads

[simon gordon] 22/9/2023 16:10

Hey Adam,

Victor has been reading the American court filings and seems to like what he's seeing.

I haven't paid for them as I'm not very technically minded and would end up using a lot of brain power and probably stand none the wiser.

One thing is for sure, the underlying business is going full steam ahead.

[adamb1978] 22/9/2023 15:56

Hi Simon

"Maybe on the American case they are having evidence sent over from the UK court case."

Yes, that's my interpretation. Great if prelims are on 5th October - that means that the UK court case is settled as they couldnt / wouldnt put out the prelims til then

Adam

[simon gordon] 22/9/2023 15:14

Adam,

I see Victor on LSE posted a link to the house broker notifying Prelims on the 5th of October.

Maybe on the American case they are having evidence sent over from the UK court case. You'd think if a decision had been reached by Justice Bacon it would be released to the public. Certainly doesn't look like any settlement is in train if they are gearing up in America.

Wonder why the judge is taking so long from her end June target ruling, have Sycurio thrown another curveball?

[adamb1978] 22/9/2023 14:54

In the US court case there was this yesterday on the filing system:

"Unopposed MOTION for Issuance of Letters Rogatory by PCI Pal (U.S.) Inc.. Responses due by 10/5/2023 (Morrow, John)"

And ChatGPT tells me that:

Issuance of Letters Rogatory: Letters rogatory are formal written requests from one court to another court, typically in different countries or jurisdictions, seeking assistance in obtaining evidence or conducting certain legal proceedings. In a patent case, this could be related to gathering evidence or conducting actions in a foreign country that are relevant to the case.

In the context of a US patent case, a party may file an unopposed motion for the issuance of letters rogatory if they need to gather evidence or take legal actions in a foreign country that is not within the jurisdiction of the US court where the case is being heard. Since there is no opposition, it's likely that both parties or the court recognize the necessity of obtaining assistance from the foreign court, and the motion is essentially a formal request for the court's approval to proceed with this process.



So it appears to me that PCI Pal are trying to get the UK court case details etc sent to the US court for their review? Or am I mis-reading it?

Does that also therefore suggest that there has been a decision in the UK, given that PCIP want the details sent to the US?

[simon gordon] 22/9/2023 14:37

PCIP a Silver exhibiter at this big shindig in Amsterdam for contact centres. No visible sign of the competition:

Customer Contact Week 9-11 October, 2023

[simon gordon] 22/9/2023 09:33

PCIP - 21/9/23

PCI PAL AUGMENTS AUTOMATIC SPEECH RECOGNITION (ASR) SOLUTION

PCI Pal (LON: PCIP), the global provider of secure payment solutions announced today the release of the next generation of Automatic Speech Recognition (ASR) enhancements to their acclaimed suite of PCI compliant payment solutions, including PCI Pal Agent Assist and IVR Payments.

This innovation represents a significant leap forward for businesses that must adhere to PCI compliance but are grappling with concerns related to accessibility and scalability. With PCI Pal’s latest update, organisations can now provide speech recognition payments in over 140 languages with impressive speech accuracy at 91.25%* vs 63.25% (when compared to other speech recognition services). This is made possible by the technology’s ability to grasp nuances in accents and dialects.

“The enhancement of our ASR capabilities signals our commitment to break down language barriers in the global market when it comes to telephone-based payments,” said Alessandro Dalla Volta, VP of Product, PCI Pal. “We are constantly innovating to ensure the highest standards of accessibility, scalability, and compliance for our customers and partners.”

The benefits of this latest update are many. With the inclusion of these sophisticated ASR enhancements, businesses can look forward to an increase in not only payment conversions, but to the overall customer and agent experience.

Going beyond driving higher business returns, PCI Pal’s latest features promise to elevate the user experience, delivering increased convenience during the payment process.

“By leveraging the power of artificial intelligence in recognising a vast range of languages, accents, and dialects, we’ve been able to significantly enhance the accuracy and convenience of making payments,” said Mufti Monim, Chief Technology Officer, PCI Pal. “We believe that this cutting-edge upgrade will make a substantial difference to our partners, customers and their end users.”

*Based on internal comparative studies with another industry-leading speech recognition service. Accuracy tested on English (GB & US), French (Canadian), and Spanish (US) for PCI Pal Solutions.

[simon gordon] 19/9/2023 13:12

New kid on the block...

PCIP - 19/9/23:

Welcome Ritch Caudill, VP - Partners and Alliances to the PCI Pal team! With over 12 years of channel experience within the #contactcenter industry, we're delighted to have Ritch onboard to champion and evolve our established global channel strategy.




LinkedIn profile:

My business acumen, complimented by my enthusiasm for athletics and competition, is the foundation for my passion in any business setting. I have direct experience working with the U.S. Olympic Committee, USA Swimming, Ball State University, and various teams and organizations in event management, marketing and promotions, coaching, and athlete relations. I also have professional consulting, professional services, and sales experience during my employment tenures with Accenture, Avaya, Interactive Intelligence/Genesys, Sharpen and continued employment with Twilio. Applying these unique experiences allows me to leverage my passion and determination to push organizations and programs to continued excellence.

[simon gordon] 15/9/2023 15:09

Looks interesting....

PCIP on Twitter - 15/9/23

PCI Pal is partnering with digital consulting and managed services organisation Nexon Asia Pacific. By integrating PCI Pal’s #securepaymentsolutions, Nexon now offers its customers across Asia Pacific secure cloud payment options as part of its portfolio of industry-leading digital solutions.

NEXON

[simon gordon] 12/9/2023 14:48

Looks to be plenty going on under the bonnet....

"PciPal are looking for 2 Senior Developers, must have excellent C# and good cloud skills, preferably AWS. Must be firmly focussed on engineering excellence (best practices) such as DevSecOps, continuous deployment, design patterns and software architectures."

-Jason Zelos, Software Development Lead, 12/9/23 (LinkedIn).


PCIP

SENIOR DEVELOPER (UK BASED)

The Senior Developer role is a new position created to reflect the rapid growth of the business. You will be responsible for the development of technical products, features and software integrations across a range of different Projects.

[simon gordon] 12/9/2023 13:10

CX Today - 12/9/23

The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why

Last week, Genesys and Salesforce announced their coordinated CCaaS-CRM platform.

Met with much fanfare, the CX Cloud from Genesys and Salesforce is a significant step for platform convergence across the customer experience space.

Yet, in terms of immediate customer value, for Michael Fauscette, Founder, CEO, & Chief Analyst at Arion Research, two facets of this announcement stand out.

“First, more data is flowing into the Data Cloud, which brands absolutely need to make these new generative AI tools work,” he says.

Second, the number one complaint amongst customers is still that you don’t know who they are across all of these silos, and this is a play that finally says: “We can provide this unified and bidirectional data flow across all these interactions.”

To unlock these benefits, Genesys and Salesforce have broken the boundaries of traditional CCaaS-Salesforce integrations. Here’s how.

Continued....

[simon gordon] 07/9/2023 18:09

Whoever gets the PCI for this one will be a happy bunny...

CX Today - 7/9/23

Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom

The barnstorming CCaaS contract covers 11 countries and expands on Sprinklr’s existing relationship with the telco giant

[simon gordon] 05/9/2023 17:53

PCI Security Standards Council - 5/9/23

Spotlight On: PCI Pal, A New Principal Participating Organization

[adamb1978] 04/9/2023 09:24

I agree - am sure he's doing that...!

I would add more myself but unfortunately am maxed out already...

[gerihatrick] 04/9/2023 09:15

He may be pre empting the judicial decision. Management has always had the view that the claim was spurious and defended it to the hilt. It is tempting to share his optimism!

[adamb1978] 04/9/2023 08:38

Positive signal certainly, though potentially put him in an awkward position if the result of the court case comes out this week! Hopefully he hasn't spoken to management recently as it could be mis-construed if he has

[simon gordon] 04/9/2023 07:09

Ex-CEO, William Catchpole upping his holding from 2.74% to 3.37%.



LinkedIn profile:

"Entrepreneurial, charismatic, sales-focused leader with extensive start-up/growth-stage experience, and a proven track record of results in the software sector. Significant publicly quoted company experience with the London Stock Exchange. Most recently taking a small UK specialist division into a stand alone global enterprise using a re-seller model, with a rapidly expanding recurring-revenue contribution from a cloud SaaS offering. Forward thinking and creative with proven interpersonal and leadership skills, I build extraordinary teams and continue to enjoy the challenge of growth. Now looking for a substantial opportunity to build something significant. "

[simon gordon] 01/9/2023 16:47

The Next Five podcast from the FT - 14/8/23

Paying the way: the future of payments in a digital world

The payments industry is undergoing big changes that have a big impact on the global economy. Growth in digital payments over cash has been spurred on by the pandemic, a strong e-commerce market, government support and investor sentiment. In this episode of The Next Five, we explore the future of online retail and payments in a digital world, how consumers are paying for products and services and how businesses are navigating the payments space to build resilience, retain and gain customers. Marc Pettican, Head of Barclaycard Payments joins us to talk about combating fraud, dealing with cart abandonment and a future where biometric linked payments take centre stage. Avritti Khandurie Mittal, VP and General Manager of Payments at eBay, shares how seamless payment practices and data can help build business resilience and that embedded payments is turning every business into a fintech. Alla Gancz, Partner and UK Payments Leader at EY, offers her expertise on key forces shaping the future of payments including the accelerated adoption of real-time payments, regulation, and the role of payments as a key enabler of business growth for merchants.

[simon gordon] 01/9/2023 09:43

Tech Market View - 1/9/23

Latest data highlights success of Open Banking

July 2023 proved to be a record month for Open Banking in the UK. The month saw 11.4m open banking payments made, representing a 9% increase on the previous month. The latest year-to date-data also reveals that, so far in 2023 total payments using the technology have doubled. Meanwhile in July, the number of active payment users rose by 10.5% to 4.2m, representing a near 70% increase on July 2022.

It has been just over five years since the Competition and Markets Authority (CMA) introduced its open banking reforms in the UK. Reflecting on the impact of these rules and the vastly changed banking landscape that we see today, it’s safe to say that open banking has been a tremendous success. As it matures, open banking is giving rise to the further disaggregation of banking services with the ability to embed offerings creating new possibilities, facilitated by the provision of API dataflows (see: Embedded Finance and Banking as a Service).

In June this year, the Cabinet Office issued a £800m tender via Crown Commercial Services (CCS) relating to the provision of Open Banking and digital Payments Services. Due to the success and ongoing growth open banking in the UK, CCS wants to put in place an agreement to establish services for use by central government and the wider public sector (see: UK Govt issues £800 open banking tender).

[adamb1978] 31/8/2023 18:17

Possibly Simon, though PCIP won't be able to divulge the ins and outs of the court process I doubt.

Agree re the US suit as well. Common sense would be to down tools, but you never know. PCIP could perhaps offer Sycurio a really low amount to license the US patent in that scenario and see whether that helps them come to a quicker outcome

[simon gordon] 31/8/2023 17:53

Adam,

It makes for some interesting questions at the next IMC. Hopefully, in September we get a ruling, the Prelims and an IMC. A triple whammy.

An open question would be if PCIP win, will Sycurio continue with the American suit. Going by how they conduct themselves, they'd probably triple down and go all the way.

[adamb1978] 31/8/2023 15:46

Hi Simon

"What I find slightly perplexing is that Sycurio filed the amendment in early July and PCIP was under the impression a ruling would be made by the end of July"

My guess is that Sycurio realised that the wind was blowing in the wrong direction in early July and that they were going to lose, and hence tried to change the exam question. In that scenario, the worst case for them is that they lose but a month or two later.

"Then in late August PCIP files to Justice Bacon a 'grounds of objection' and I presume the IPO.

The IPO were then swift to respond to PCIP's filing."

My best guess (and it is a guess) is that PCIP objected to the original amendment filed with the IPO in early July...which possibly doesnt need to be made public.

Then, in so far as the court case is concerned, when it became clear that the IPO would reject the amendment they filed the objection in relation to the court case (as distinct from obecting to the IPO filing) and hence the IPO quick reply.

Might be completely wrong....and could just be a timing thing. My day job is M&A / Corporate Finance and I've been involved in situations before where papers etc have been filed with various authorities, but not been uploaded on the appropriate disclosure system, and therefore files appear publicly at a later date to which they were actually filed.

Adam

[nickelmer] 31/8/2023 14:47

I suspect the Judge is on a hammock in the Maldives and returns in September....

[simon gordon] 31/8/2023 13:01

What I find slightly perplexing is that Sycurio filed the amendment in early July and PCIP was under the impression a ruling would be made by the end of July as confirmed to me in early August. Then in late August PCIP files to Justice Bacon a 'grounds of objection' and I presume the IPO.

The IPO were then swift to respond to PCIP's filing.

Surely, Justice Bacon should rule quickly. Unless, Sycurio have another spanner to throw into the works.

[andre] 31/8/2023 12:14

I agree Adam. I was saying that the amendment is basically trashed with one small exception that does not alter the meaning of the patent. Basically, they tried to change it after the case for whatever reason, and they failed.

[adamb1978] 30/8/2023 15:56

I think it does the opposite Andre. It makes them look even more like chancers - firstly waiting til the court case is over to try to amend the patent which is the subject of the court case, and then the amendment being thrown out. Add that to their breach of confidentially which came to light a few months ago, it makes them look like cowboys / amateurs / chancers (delete as appropriate).

Whilst any judge shouldnt be swayed by the way a party acts, and should only look at the facts, it certainly can't help them as you say