Nectar DXP and CX Assurance seamlessly integrate with Genesys
Cloud enhancing customer & agent engagement and streamlining
operations.
JERICHO,
N.Y., May 8, 2024 /PRNewswire/ -- Nectar
Services Corp. ("Nectar") today announced its Digital Experience
Platform and CX Assurance tools are now available on the Genesys
AppFoundry™, a marketplace of solutions offering a curated
selection of applications and integrations that elevate customer
and employee experiences, as a Premier Partner.
"Entering the AppFoundry marketplace with Genesys
presents an unparalleled opportunity. We're not just solving
problems proactively and in real-time – we're enhancing customer
and agent satisfaction, reducing churn, and offering a platform for
partners to monetize their expertise." – Hes Yavari, VP Contact
Center & CX Practice
Nectar's solutions make it easy for Genesys®
customers to:
- Tackle issues right at the agent's endpoint, to provide
end-to-end customer journey visibility of the Genesys Cloud™
platform.
- Provide end-to-end customer/agent experience and platform
visibility at scale across multi-vendor communications
technologies.
- Test performance to ensure your system can deliver great
customer experiences, even under stress.
- Speed up migration and quality assure your move to the
cloud.
- Monitor your contact center from the outside in, providing
alerts and alarms when something isn't performing as it
should.
- Pinpoint problems faster than traditional methods, all
encapsulated within a single-pane-of-glass.
"While Nectar is new to the AppFoundry family, we've been
supporting Genesys customers for several years. We have
significantly aligned our R&D commitment to make it seamless
for users to reduce the risk and expense of migrating to the cloud
and deliver better customer and agent experiences. We look forward
to working with Genesys on a more strategic level as we go along on
this journey." – Joe Fuccillo, Chief
Technology Officer and Co-Founder
Nectar's solutions are available for use with Genesys Cloud, an
all-in-one composable solution that helps organizations offer
frictionless and connected customer and employee experiences. As a
modern, API first experience orchestration platform, Genesys Cloud
enables organizations to coordinate every interaction and
touchpoint through a full suite of omnichannel options, built-in
employee experience, turnkey AI and end-to-end journey
optimization.
To learn more about the specific features and benefits of our
solutions please visit our AppFoundry listings:
Nectar Digital Experience Platform
Nectar CX Assurance - Performance
Nectar CX Assurance - Automated Functional/Regression
Testing
Nectar CX Assurance - Monitoring
About Nectar Services Corp.
Nectar is a global market leader in delivering actionable
digital experience insights for the cloud collaboration and contact
center markets. Nectar's software enables enterprises to collect,
correlate and surface their most important customer, agent, and
user experience data. This helps businesses to increase operational
efficiency, reduce costs, optimize the customer and employee
experience, and improve brand strength.
Nectar's best-in-class solutions support many voice and video
technology vendors, and currently supports millions of enterprise
endpoints across thousands of organizations around the world —
including many Fortune 500 customers across global banking,
insurance, healthcare and professional services industries.
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SOURCE Nectar Services Corp.