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RBS Royal Bank Of Scotland Group Plc

120.90
0.00 (0.00%)
08 May 2024 - Closed
Delayed by 15 minutes
Share Name Share Symbol Market Type Share ISIN Share Description
Royal Bank Of Scotland Group Plc LSE:RBS London Ordinary Share GB00B7T77214 ORD 100P
  Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade
  0.00 0.00% 120.90 121.35 121.40 0.00 01:00:00
Industry Sector Turnover Profit EPS - Basic PE Ratio Market Cap
0 0 N/A 0

Royal Bank of Scotland Group PLC 1st Quarter Results (6230D)

28/04/2017 7:01am

UK Regulatory


Royal Bank Of Scotland (LSE:RBS)
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From May 2019 to May 2024

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TIDMRBS

RNS Number : 6230D

Royal Bank of Scotland Group PLC

28 April 2017

The Royal Bank of Scotland Group plc

Q1 2017 results

 
Contents                                                Page 
======================================================  ==== 
 
Introduction                                               1 
Highlights                                                 2 
Summary consolidated results                               7 
Analysis of results                                        9 
Segment performance                                       15 
Selected statutory financial statements                   25 
Notes                                                     29 
Forward-looking statements                                32 
Appendix - Segmental income statement reconciliations 
======================================================  ==== 
 

Contacts

 
Analyst                                                +44 (0) 207 
 enquiries:        Matt Waymark   Investor Relations    672 1758 
 
                   RBS Press                           +44 (0) 131 
Media enquiries:    Office                              523 4205 
 

Analysts and investors conference call

 
                Analyst and investor  Web cast and dial 
                 call                  in details 
--------------  --------------------  ------------------- 
Date:           Friday 28 April       www.rbs.com/results 
                 2017 
Time:           12 pm UK time         International - +44 
                                       1452 568 172 
Conference ID:  58172437              UK Free Call - 0800 
                                       694 8082 
                                       US Toll Free - 1 
                                       866 966 8024 
--------------  --------------------  ------------------- 
 

Available on www.rbs.com/results

 
--  Q1 2017 results and background slides. 
--  A financial supplement containing income statement, 
     balance sheet and segment performance information 
     for the nine quarters ended 31 March 2017. 
--  Pillar 3 supplement at 31 March 2017. 
--  Globally Systemically Important Banks template 
     as of and for the year ended 31 December 2016. 
 

Introduction

In this document, 'RBSG plc' or the 'parent company' refers to The Royal Bank of Scotland Group plc, and 'RBS' or the 'Group' refers to RBSG plc and its subsidiaries.

Financial information contained in this document does not constitute statutory accounts within the meaning of section 434 of the Companies Act 2006 ('the Act'). The statutory accounts for the year ended 31 December 2016 will be filed with the Registrar of Companies following the company's Annual General Meeting. The report of the auditor on those statutory accounts was unqualified, did not draw attention to any matters by way of emphasis and did not contain a statement under section 498(2) or (3) of the Act.

In this document Williams & Glyn refers to the business formerly intended to be divested as a separate legal entity, which continues to be reported as a separate operating segment.

Key operating indicators

As described in Note 1 on page 29, RBS prepares its financial statements in accordance with IFRS as issued by the IASB which constitutes a body of generally accepted accounting principles (GAAP). This document contains a number of adjusted or alternative performance measures, also known as non-GAAP financial measures. These measures exclude certain items which management believe are not representative of the underlying performance of the business and which distort period-on-period comparison. These

measures include:

 
--  'Adjusted' measures of financial performance, principally 
     operating performance before: own credit adjustments; 
     gain or loss on redemption of own debt; strategic 
     disposals; restructuring costs; litigation and 
     conduct costs and write down of goodwill (refer 
     to the Appendix for reconciliations of the statutory 
     to adjusted basis); 
--  Performance, funding and credit metrics such as 
     'return on tangible equity', 'adjusted return on 
     tangible equity' and related RWA equivalents incorporating 
     the effect of capital deductions (RWAes), total 
     assets excluding derivatives (funded assets), net 
     interest margin (NIM) adjusted for items designated 
     at fair value through profit or loss (non-statutory 
     NIM), cost:income ratio, loan:deposit ratio and 
     REIL/impairment provision ratios. These are internal 
     metrics used to measure business performance; 
--  Personal & Business Banking (PBB) franchise, combining 
     the reportable segments of UK Personal & Business 
     Banking (UK PBB) and Ulster Bank RoI; and Commercial 
     & Private Banking (CPB) franchise, combining the 
     reportable segments of Commercial Banking, Private 
     Banking and RBS International (RBSI); and 
--  Cost savings progress and 2017 target calculated 
     using operating expenses excluding litigation and 
     conduct costs, restructuring costs, write down 
     of goodwill and the VAT recoveries. 
 

Highlights

RBS reported an operating profit before tax of GBP713 million for Q1 2017 and an attributable profit(1) of GBP259 million.

Across our Personal & Business Banking (PBB), Commercial & Private Banking (CPB) and NatWest Markets (NWM) businesses, RBS reported an adjusted operating profit(2) of GBP1,326 million, an increase of GBP303 million, or 30%, compared with Q1 2016. Adjusted return on equity across PBB, CPB and NatWest Markets was 13.8% compared with 10.9% in Q1 2016.

Common Equity Tier 1 ratio increased by 70 basis points in the quarter to 14.1%, and remains ahead of our 13.0% target.

 
 
                                                  Quarter ended 
                                       ==================================== 
                                         31 March  31 December     31 March 
Key metrics and ratios                       2017         2016         2016 
=====================================  ==========  ===========  =========== 
 
Attributable profit/(loss)                GBP259m  (GBP4,441m)    (GBP968m) 
Operating profit/(loss)                   GBP713m  (GBP4,063m)      GBP421m 
Operating profit - adjusted (2)         GBP1,371m    GBP1,185m      GBP440m 
Net interest margin                         2.24%        2.19%        2.15% 
Cost:income ratio (3)                       76.1%       230.2%        78.7% 
Cost:income ratio - adjusted (3,4,5)        55.8%        66.3%        76.1% 
Earnings/(loss) per share from 
 continuing operations 
 - basic                                     2.2p      (37.7p)       (8.3p) 
 - adjusted (4,5)                            7.1p         7.0p       (8.1p) 
Return on tangible equity (6,7)              3.1%      (48.2%)       (9.6%) 
Return on tangible equity - adjusted 
 (4,5,7)                                     9.7%         8.6%       (9.4%) 
Average tangible equity (6)            GBP33,357m   GBP36,855m   GBP40,383m 
Average number of ordinary shares 
 outstanding during the period 
  (millions)                               11,793       11,766       11,606 
=====================================  ==========  ===========  =========== 
 
PBB, CPB & NWM 
Total income - adjusted (4)             GBP3,154m    GBP2,914m    GBP2,815m 
Operating profit - adjusted (2)         GBP1,326m      GBP848m    GBP1,023m 
Return on tangible equity - adjusted 
 (4,5,6)                                    13.8%         8.5%        10.9% 
=====================================  ==========  ===========  =========== 
 
                                                      31 March  31 December 
Balance sheet related key metrics and 
 ratios                                                   2017         2016 
=================================================  ===========  =========== 
 
 
Tangible net asset value (TNAV) per ordinary 
 share (7)                                                297p         296p 
Liquidity coverage ratio (LCR) (8)                        129%         123% 
Liquidity portfolio                                   GBP160bn     GBP164bn 
Net stable funding ratio (NSFR) (9)                       120%         121% 
Loan:deposit ratio (10,11)                                 93%          91% 
Short-term wholesale funding (10,12)                   GBP16bn      GBP14bn 
Wholesale funding (10,12)                              GBP67bn      GBP59bn 
Common Equity Tier 1 (CET1) ratio                        14.1%        13.4% 
Risk-weighted assets (RWAs)                         GBP221.7bn   GBP228.2bn 
CRR leverage ratio (13)                                   5.0%         5.1% 
UK leverage ratio (14)                                    5.7%         5.6% 
Tangible equity (7)                                 GBP35,186m   GBP34,982m 
Number of ordinary shares in issue (millions) 
 (15)                                                   11,842       11,823 
=================================================  ===========  =========== 
 

Notes:

 
(1)   Attributable to ordinary shareholders. 
(2)   Operating profit before tax excluding own credit adjustments, gain on redemption 
       of own debt, strategic disposals, restructuring costs and litigation and 
       conduct costs. 
(3)   Operating lease depreciation included in income (Q1 2017 - GBP36 million; 
       Q4 2016 - GBP37 million and Q1 2016 - GBP38 million). 
(4)   Excluding own credit adjustments, gain on redemption of own debt and strategic 
       disposals. 
(5)   Excluding restructuring costs and litigation and conduct costs. 
(6)   Calculated using profit/(loss) for the period attributable to ordinary shareholders. 
(7)   Tangible equity is equity attributable to ordinary shareholders less intangible 
       assets. The dilutive impact was 2p (31 December 2016 - 2p). 
(8)     On 1 October 2015 the LCR became the Prudential 
         Regulation Authority's (PRA) primary regulatory 
         liquidity standard; UK banks are required to 
         meet a minimum standard of 90% from 1 January 
         2017, rising to 100% by 1 January 2018. The published 
         LCR excludes Pillar 2 add-ons. RBS calculates 
         the LCR using its own interpretation of the EU 
         LCR Delegated Act, which may change over time 
         and may not be fully comparable with those of 
         other institutions. 
(9)     NSFR for all periods have been calculated using 
         RBS's current interpretations of the revised 
         BCBS guidance on NSFR issued in late 2014. Therefore, 
         reported NSFR will change over time with regulatory 
         developments. Due to differences in interpretation, 
         RBS's ratio may not be comparable with those 
         of other financial institutions. 
(10)  Excludes repurchase agreements and stock lending. 
(11)    Includes disposal groups. 
(12)    Excludes derivative collateral. 
(13)    Based on end-point Capital Requirements Regulation 
         (CRR) Tier 1 capital and leverage exposure under 
         the CRR Delegated Act. 
(14)    Based on end-point CRR Tier 1 capital and UK 
         leverage exposures reflecting the post EU referendum 
         measures announced by the Bank of England in 
         the third quarter of 2016. 
(15)    Includes 28 million treasury shares (31 December 
         2016 - 39 million). 
 
 

Highlights

Q1 2017 RBS Performance Summary

 
--  RBS reported an attributable profit of GBP259 
     million for Q1 2017 compared with a loss of GBP968 
     million in Q1 2016 which included payment of 
     the final Dividend Access Share (DAS) dividend 
     of GBP1,193 million. 
--  Q1 2017 operating profit of GBP713 million compared 
     with GBP421 million in Q1 2016. An adjusted operating 
     profit of GBP1,371 million was GBP931 million 
     higher than Q1 2016. 
--  Adjusted income of GBP3,239 million was GBP425 
     million, or 15.1%, higher than Q1 2016. NatWest 
     Markets adjusted income of GBP508 million was 
     GBP231 million, or 83.4%, higher than Q1 2016 
     reflecting consistent customer activity and an 
     improved trading environment compared to a particularly 
     difficult Q1 2016. Across PBB and CPB, income 
     was GBP108 million, or 4.3%, higher supported 
     by asset growth. 
--  Net interest margin (NIM) of 2.24% for Q1 2017 
     was 9 basis points higher than Q1 2016, as the 
     benefit associated with the reduction in low 
     yielding assets more than offset asset margin 
     pressure and mix impacts across the core businesses. 
     NIM increased by 5 basis points compared with 
     Q4 2016 principally driven by deposit re-pricing 
     in UK PBB and Commercial Banking. 
--  Excluding a GBP51 million VAT recovery, adjusted 
     operating expenses have reduced by GBP278 million, 
     or 12.9%, compared with Q1 2016. The adjusted 
     cost:income ratio for Q1 2017 was 55.8% compared 
     with 76.1% in Q1 2016. Across the core PBB, CPB 
     and NatWest Markets businesses, adjusted cost:income 
     ratio of 54.9% compared with 62.4% in Q1 2016. 
--  Restructuring costs were GBP577 million in the 
     quarter, an increase of GBP339 million compared 
     with Q1 2016, and included a charge of GBP235 
     million relating to the reduction of our property 
     portfolio. 
--  Litigation and conduct costs of GBP54 million 
     comprised a number of small charges. 
--  A net impairment loss of GBP46 million, 6 basis 
     points of gross customer loans, compared with 
     a loss of GBP223 million in Q1 2016, with the 
     reduction principally reflecting a GBP226 million 
     shipping impairment in Q1 2016. REIL represented 
     2.9% of gross customer loans compared with 3.6% 
     at 31 March 2016 and 3.1% at 31 December 2016. 
--  PBB and CPB net loans and advances have increased 
     by 5.6% on an annualised basis in Q1 2017 principally 
     driven by mortgage growth within UK PBB. 
--  Tangible net asset value (TNAV) (1) per share 
     increased by 1p from Q4 2016 to 297p. 
 

PBB, CPB and NatWest Markets operating performance

 
--  Across our three customer facing businesses, 
     PBB, CPB and NatWest Markets, adjusted operating 
     profit of GBP1,326 million was GBP303 million, 
     or 29.6%, higher than Q1 2016. 
    --  UK PBB adjusted operating profit of GBP629 million 
         was GBP98 million, or 18.5%, higher than Q1 
         2016. Total income of GBP1,377 million was GBP102 
         million, or 8.0%, higher than Q1 2016 driven 
         by increased lending, with net loans and advances 
         11.5% higher at GBP135.8 billion. 
    --  Ulster Bank RoI adjusted operating profit of 
         GBP62 million was GBP2 million, or 3.1%, lower 
         than Q1 2016 reflecting an asset disposal gain 
         in Q1 2016 and reduced income on free funds, 
         partially offset by an increased net impairment 
         release. 
    --  Commercial Banking adjusted operating profit 
         of GBP356 million was GBP47 million, or 11.7%, 
         lower than Q1 2016 primarily driven by an increased 
         impairment charge. Income was GBP12 million, 
         or 1.4%, higher at GBP865 million with the benefit 
         of increased net loans and advances, up 3.4% 
         to GBP99.7 billion, offset by margin pressure, 
         down 12 basis points to 1.76%. 
    --  Private Banking(2) adjusted operating profit 
         of GBP44 million was GBP18 million, or 69.2%, 
         higher than Q1 2016 driven by a GBP24 million, 
         or 17.5%, reduction in adjusted operating expenses, 
         principally reflecting various management actions 
         to improve operational efficiency. 
    --  RBS International adjusted operating profit 
         of GBP48 million reduced by GBP5 million, or 
         9.4%, compared with Q1 2016 driven by an GBP8 
         million, or 22.9%, increase in adjusted operating 
         expenses principally reflecting increased regulatory 
         and remediation costs. 
    --  NatWest Markets adjusted income of GBP508 million 
         was GBP231 million, or 83.4%, higher than Q1 
         2016 reflecting the benefit of consistent customer 
         activity and an improved trading environment 
         compared to a particularly difficult Q1 2016, 
         notably in the Rates business. An adjusted operating 
         profit of GBP187 million compared with a loss 
         of GBP54 million for Q1 2016. 
 

Notes:

 
(1)  Tangible equity is equity attributable to ordinary shareholders less intangible 
      assets. The dilutive impact was 2p ( 31 December 2016 - 2p) 
(2)  Private Banking serves high net worth individuals through Coutts and Adam 
      & Co. 
 

Highlights

Capital Resolution & Central items operating performance

 
--  Capital Resolution adjusted operating loss of 
     GBP76 million compared with a loss of GBP377 
     million in Q1 2016 reflecting modest disposal 
     losses and impairments of GBP5 million and a 
     70.3% reduction in adjusted operating expenses 
     to GBP69 million. RWAs reduced by a further GBP4.0 
     billion in the quarter to GBP30.5 billion. 
--  Central items adjusted operating profit of GBP10 
     million compared with a loss of GBP307 million 
     in Q1 2016 and included a GBP18 million loss 
     in respect of IFRS volatility (Q1 2016 - GBP356 
     million loss). In addition, a VAT recovery of 
     GBP51 million was recognised in the quarter. 
 

Building a stronger RBS

RBS is progressing with its plan to build a strong, simple, fair bank for customers and shareholders.

 
--  CET1 remains ahead of our 13% target at 14.1%, 
     a 70 basis point increase on Q4 2016 driven by 
     a GBP6.5 billion reduction in RWAs and the GBP259 
     million attributable profit. 
--  RWAs decreased by GBP6.5 billion compared with 
     Q4 2016 principally reflecting GBP4.0 billion 
     of disposals and run-off in Capital Resolution 
     and planned RWA reductions in the core businesses. 
     Excluding volume growth, RWAs across PBB, CPB 
     and NatWest Markets reduced by GBP3.2 billion 
     (PBB GBP0.7 billion, CPB GBP1.4 billion and NatWest 
     Markets GBP1.1 billion) during Q1 2017, and we 
     remain committed to achieving at least a GBP20 
     billion gross reduction by the end of 2018. 
--  On 1 March 2017, RBS issued EUR1.5 billion Senior 
     holding company (RBSG) debt which it expects 
     to be eligible to meet its 'Minimum Requirement 
     for Own Funds and Eligible Liabilities' (MREL). 
     Total MREL eligible securities are now GBP55.3 
     billion, or 24.9% of RWAs. 
--  Leverage ratio reduced by 10 basis points to 
     5.0% driven by increased lending exposure. 
--  Risk elements in lending (REIL) of GBP9.7 billion 
     were GBP0.6 billion lower than 31 December 2016 
     and represented 2.9% of gross customer loans, 
     compared with 3.1% at 31 December 2016 and 3.6% 
     as at 31 March 2016. Excluding REIL in Capital 
     Resolution and Ulster Bank RoI, REIL were GBP4.1 
     billion or 1.4% of the respective gross customer 
     loans. 
--  As at 31 March 2017, there has been no material 
     change to the surplus ratio of assets to liabilities 
     in the Main Scheme of The Royal Bank of Scotland 
     Group Pension Fund which at 31 December was c.115% 
     under IAS valuation principles. 
--  RBS has continued to utilise the Bank of England's 
     Term Funding Scheme. A further GBP9 billion has 
     been drawn since 31 December 2016, taking total 
     RBS participation to GBP14 billion as at 31 March 
     2017. 
 

Building the number one bank for customer service, trust and advocacy in the UK

 
--  RBS continued to deliver strong support for both 
     household and business customers. Within UK PBB, 
     gross new mortgage lending of GBP7.8 billion 
     was 10% higher than Q1 2016 with market share 
     of new mortgages at approximately 13% supporting 
     growth in stock share to approximately 9.0%, 
     up from 8.8% at 31 December 2016 and 8.3% at 
     31 March 2016. Positive momentum continued across 
     business banking lending with balances up 4.7%, 
     excluding transfers of GBP0.9 billion as at 31 
     March 2017, compared with Q1 2016. 
--  RBS continues to enhance the functionality of 
     its mobile app. Customers can now view remaining 
     ISA allowances, register their travel plans, 
     and apply for loans and credit cards. There are 
     also improved transaction descriptions to help 
     customers manage their finances and spot transactions 
     they do not recognise. We now have 4.3 million 
     customers regularly using our mobile app in the 
     UK, over 4% higher than Q4 2016. Nearly 80% of 
     our commercial customers' interaction with us 
     is via digital channels. 
--  In February 2017, RBS launched a fully automated 
     lending platform, ESME, to originate unsecured 
     SME lending of up to GBP150,000. Where our credit 
     risk appetite permits, these loans can be processed 
     and funded within an hour, responding to our 
     customers' desire for speed and simplicity. 
--  RBS launched 'Royal Bank Assist', our artificial 
     intelligence-based, 'always-on' online support 
     on the Royal Bank of Scotland website, supported 
     by IBM Watson and LivePerson, answering our top 
     80 customer questions and getting customers to 
     the right place to meet their needs more quickly. 
--  RBS has launched a dedicated team of 1,200 TechXperts, 
     who are in our branches helping customers make 
     the most of online and mobile banking, providing 
     advice on how to stay safe and secure. 
 

Highlights

Capital reorganisation

 
--  It is our intention to implement a capital reorganisation 
     in 2017 in order to increase the distributable 
     reserves of the parent company, RBSG plc, providing 
     greater flexibility for future distributions 
     and preference share redemptions. We intend to 
     seek shareholder approval to reduce the share 
     premium account by around GBP25 billion and to 
     cancel the capital redemption reserve of around 
     GBP5 billion. This will, subject to approval 
     by shareholders and regulators, and confirmation 
     by the Court of Session in Edinburgh, increase 
     RBSG plc distributable reserves by around GBP30 
     billion. As at 31 March 2017, distributable reserves 
     were GBP7.9 billion. 
 

IFRS 9

 
--  Ahead of adopting IFRS 9 Financial Instruments 
     from 1 January 2018, RBS has adopted the provisions 
     in respect of the presentation of gains and losses 
     on financial liabilities at fair value that are 
     not held for trading from 1 January 2017. Accordingly, 
     a loss of GBP20 million has been reported in 
     the Consolidated Statement of Other Comprehensive 
     Income instead of in the Consolidated Income 
     Statement. Comparatives have not been restated, 
     however, in Q1 2016 a gain of GBP108 million 
     was included in the Consolidated Income Statement. 
     Own credit adjustments on financial liabilities 
     held for trading will continue to be recognised 
     in the Consolidated Income Statement, a loss 
     of GBP29 million was reported in Q1 2017 (Q1 
     2016 - gain of GBP148 million). 
 

Williams & Glyn

 
--  On 17 February 2017, RBS announced that it had 
     been informed by HM Treasury (HMT) that the Commissioner 
     responsible for EU competition policy planned 
     to propose to the College of Commissioners to 
     open proceedings to gather evidence on an alternative 
     plan for RBS to meet its remaining state aid 
     obligations. On 4 April 2017, the European Commission 
     announced that it had opened an in-depth investigation 
     into whether this alternative plan was an appropriate 
     replacement for the existing requirement to achieve 
     separation and divestment of Williams & Glyn 
     by 31 December 2017. 
 

Progress on 2017 targets

RBS remains committed to achieving its priority targets for 2017.

 
Strategy 
 goal                2017 target                  Q1 2017 Progress 
-------------------  ---------------------------  ------------------------------- 
Strength             Maintain bank CET1           CET1 ratio of 14.1%; 
 and sustainability   ratio of 13%                 up 70 basis points from 
                                                   Q4 2016 
-------------------  ---------------------------  ------------------------------- 
Customer             Significantly increase       The March 2017 NatWest 
 experience           NPS or maintain No.1         Personal NPS score was 
                      in chosen customer           the highest seen since 
                      segments                     we started to track it 
                                                   in 2009 
                                                   Commercial Banking is 
                                                   a market leader for customer 
                                                   advocacy, seeing a significant 
                                                   improvement in NPS since 
                                                   Q1 2013 and as of Q1 
                                                   2017 we have more promoters 
                                                   of our brand than ever 
                                                   before 
-------------------  ---------------------------  ------------------------------- 
Simplifying          Reduce operating expenses    Operating expenses down 
 the bank             by at least GBP750           GBP278 million, or 12.9%, 
                      million (1)                  excluding the VAT recovery 
-------------------  ---------------------------  ------------------------------- 
Supporting           Net 3% growth on total       Net customer loans in 
 growth               PBB and CPB loans            PBB and CPB are up 5.6% 
                      to customers                 on an annualised basis 
                                                   for the year to date; 
                                                   47% of the total full 
                                                   year target 
-------------------  ---------------------------  ------------------------------- 
Employee             Improve employee engagement  Reviewed bi-annually 
 engagement 
-------------------  ---------------------------  ------------------------------- 
 

Note:

 
(1)  Cost saving target and progress 2017 calculated using operating expenses 
      excluding restructuring costs, litigation and conduct costs, write down 
      of goodwill and VAT recoveries. 
 

Highlights

Outlook (1)

 
--  We retain the 2017 full year guidance and medium 
     term outlook we provided in the 2016 Annual Results 
     document. In addition, and subject to providing 
     fully for remaining significant legacy issues 
     in 2017, our expectation remains that we will 
     be profitable in 2018. 
--  We anticipate that adjusted operating profit 
     will be lower in Q2 2017 compared with Q1 2017 
     reflecting expected reduced income in NatWest 
     Markets, coupled with increased adjusted operating 
     expenses, in part due to the absence of the Q1 
     2017 VAT recovery in Q2 2017. Separately, we 
     expect to recognise a gain on the sale of RBS's 
     stake in Vocalink of approximately GBP160 million 
     during the quarter. 
 

Recent developments

 
--  RBS N.V.'s associate Alawwal Bank announced on 
     25 April 2017 that it was starting merger discussions 
     with Saudi British Bank (SABB). The 40% stake 
     in Alawwal Bank is the remaining significant 
     shared asset of the RFS Consortium. 
 

Note:

(1) The targets, expectations and trends discussed in this section represent management's current expectations and are subject to change, including as a result of the factors described in this document and in the "Risk Factors" on pages 432 to 463 of the Annual Report and Accounts 2016. These statements constitute forward-looking statements; refer to Forward-looking statements in this announcement.

Summary consolidated income statement for the period ended 31 March 2017

 
                                                           Quarter ended 
                                                  =============================== 
                                                  31 March  31 December  31 March 
                                                      2017         2016      2016 
                                                      GBPm         GBPm      GBPm 
================================================  ========  ===========  ======== 
Net interest income                                  2,234        2,208     2,156 
================================================  ========  ===========  ======== 
 
Own credit adjustments                                (29)        (114)       256 
Gain on redemption of own debt                           2            1         - 
Strategic disposals                                      -            -       (6) 
Other operating income                               1,005        1,121       658 
================================================  ========  ===========  ======== 
 
Non-interest income                                    978        1,008       908 
================================================  ========  ===========  ======== 
 
Total income                                         3,212        3,216     3,064 
================================================  ========  ===========  ======== 
 
Restructuring costs                                  (577)      (1,007)     (238) 
Litigation and conduct costs                          (54)      (4,128)      (31) 
Other costs                                        (1,822)      (2,219)   (2,151) 
================================================  ========  ===========  ======== 
 
Operating expenses                                 (2,453)      (7,354)   (2,420) 
================================================  ========  ===========  ======== 
 
Profit/(loss) before impairment 
 (losses)/releases                                     759      (4,138)       644 
Impairment (losses)/releases                          (46)           75     (223) 
================================================  ========  ===========  ======== 
 
Operating profit/(loss) before tax                     713      (4,063)       421 
Tax charge                                           (327)        (244)      (80) 
================================================  ========  ===========  ======== 
 
Profit/(loss) for the period                           386      (4,307)       341 
================================================  ========  ===========  ======== 
 
Attributable to: 
Non-controlling interests                               11         (27)        22 
Other owners                                           116          161        94 
Dividend access share                                    -            -     1,193 
Ordinary shareholders                                  259      (4,441)     (968) 
================================================  ========  ===========  ======== 
 
Notable items memo 
 
Adjusted basis 
Total income - adjusted (1)                          3,239        3,329     2,814 
Operating expenses - adjusted (2)                  (1,822)      (2,219)   (2,151) 
Operating profit - adjusted (1,2)                    1,371        1,185       440 
 
Within adjusted total income 
IFRS volatility in Central items 
 (3)                                                  (18)          308     (356) 
FX (losses)/gains in Central items                    (52)          140        52 
Capital Resolution disposal losses                    (50)        (325)         4 
Unwind of securitisations in the 
 property portfolio                                  (105)            -         - 
 
Within adjusted operating expenses 
VAT recovery in Central items                           51            -         - 
Bank levy                                                -        (190)         - 
 
Within restructuring costs 
Property exit costs                                  (235)            -         - 
Williams & Glyn restructuring costs                   (12)        (810)     (158) 
 
Within impairment (losses)/releases 
Capital Resolution impairment releases/(losses)         45          130     (196) 
Capital Resolution shipping portfolio 
 impairment releases/(losses)                            4           30     (226) 
Ulster Bank RoI impairment releases                     24           47        13 
Commercial Banking impairment losses                  (61)         (83)      (14) 
================================================  ========  ===========  ======== 
 

Notes:

 
(1)  Excluding own credit adjustments, gain on redemption of own debt and strategic 
      disposals. 
(2)  Excluding restructuring costs and litigation and conduct costs. 
(3)  IFRS volatility relates to loans which are economically hedged but for which 
      hedge accounting is not permitted under IFRS. 
 

Details of other comprehensive income are provided on page 26.

Summary consolidated balance sheet as at 31 March 2017

 
                                          31 March  31 December 
                                              2017         2016 
                                              GBPm         GBPm 
========================================  ========  =========== 
 
Cash and balances at central banks          83,160       74,250 
Net loans and advances to banks (1)         20,513       17,278 
Net loans and advances to customers 
 (1)                                       326,733      323,023 
Reverse repurchase agreements and stock 
 borrowing                                  45,451       41,787 
Debt securities and equity shares           77,347       73,225 
Assets of disposal groups                       92           13 
Other assets                                25,927       22,099 
========================================  ========  =========== 
 
Funded assets                              579,223      551,675 
Derivatives                                204,052      246,981 
========================================  ========  =========== 
 
Total assets                               783,275      798,656 
========================================  ========  =========== 
 
Bank deposits (2)                           40,276       33,317 
Customer deposits (2)                      351,498      353,872 
Repurchase agreements and stock lending     44,966       32,335 
Debt securities in issue                    28,163       27,245 
Subordinated liabilities                    15,514       19,419 
Derivatives                                196,224      236,475 
Provisions for liabilities and charges      11,619       12,836 
Liabilities of disposal groups                  14           15 
Other liabilities                           45,490       33,738 
========================================  ========  =========== 
 
Total liabilities                          733,764      749,252 
Non-controlling interests                      805          795 
Owners' equity                              48,706       48,609 
========================================  ========  =========== 
 
Total liabilities and equity               783,275      798,656 
========================================  ========  =========== 
 
Contingent liabilities and commitments     148,324      150,691 
========================================  ========  =========== 
 

Notes:

 
(1)  Excludes reverse repurchase agreements and stock 
      borrowing. 
(2)  Excludes repurchase agreements and stock lending. 
 

Analysis of results

 
                                                Quarter ended 
                                       =============================== 
                                       31 March  31 December  31 March 
                                           2017         2016      2016 
Net interest income                        GBPm         GBPm      GBPm 
=====================================  ========  ===========  ======== 
 
Net interest income 
RBS                                       2,234        2,208     2,156 
 
 - UK Personal & Business Banking         1,111        1,093     1,019 
 - Ulster Bank RoI                          105          105       105 
 - Commercial Banking                       567          542       536 
 - Private Banking                          112          111       113 
 - RBS International                         80           77        75 
 - NatWest Markets                           29           29        19 
 - Capital Resolution                        33           44        86 
 - Williams & Glyn                          165          170       162 
 - Central items & other                     32           37        41 
 
Average interest-earning assets 
 (IEA) 
RBS                                     405,122      401,548   403,384 
 
 - UK Personal & Business Banking       149,581      147,703   135,793 
 - Ulster Bank RoI                       24,424       26,259    24,178 
 - Commercial Banking                   130,885      128,174   114,855 
 - Private Banking                       17,597       17,679    16,259 
 - RBS International                     22,949       22,793    21,075 
 - NatWest Markets                       17,192       14,085    11,568 
 - Capital Resolution                    16,771       19,696    30,767 
 - Williams & Glyn                       25,170       25,145    23,356 
 - Central items & other                    553           14    25,533 
=====================================  ========  ===========  ======== 
 
Yields, spreads and margins of 
 the banking business 
=====================================  ========  ===========  ======== 
 
Gross yield on interest-earning 
 assets 
 of the banking business (1,2)            2.70%        2.72%     2.82% 
Cost of interest-bearing liabilities 
 of banking business (1)                (0.69%)      (0.82%)   (1.01%) 
=====================================  ========  ===========  ======== 
 
Interest spread of the banking 
 business (1,3)                           2.01%        1.90%     1.81% 
Benefit from interest-free funds          0.23%        0.29%     0.34% 
 
Net interest margin (4) 
RBS                                       2.24%        2.19%     2.15% 
 
 - UK Personal & Business Banking         3.01%        2.94%     3.02% 
 - Ulster Bank RoI                        1.74%        1.59%     1.75% 
 - Commercial Banking                     1.76%        1.68%     1.88% 
 - Private Banking                        2.58%        2.50%     2.80% 
 - RBS International                      1.41%        1.34%     1.43% 
 - NatWest Markets                        0.68%        0.82%     0.66% 
 - Capital Resolution                     0.80%        0.89%     1.12% 
 - Williams & Glyn                        2.66%        2.69%     2.79% 
=====================================  ========  ===========  ======== 
 
 
Third party customer rates (5) 
==================================  =======  =======  ======= 
Third party customer asset rate 
 - UK Personal & Business Banking     3.57%    3.64%    3.95% 
 - Ulster Bank RoI (6)                2.47%    2.20%    2.33% 
 - Commercial Banking                 2.67%    2.65%    2.87% 
 - Private Banking                    2.71%    2.76%    3.01% 
 - RBS International                  2.75%    2.93%    3.29% 
Third party customer funding rate 
 - UK Personal & Business Banking   (0.17%)  (0.28%)  (0.62%) 
 - Ulster Bank RoI (6)              (0.40%)  (0.42%)  (0.59%) 
 - Commercial Banking               (0.14%)  (0.27%)  (0.35%) 
 - Private Banking                  (0.07%)  (0.12%)  (0.23%) 
 - RBS International                (0.03%)  (0.08%)  (0.24%) 
==================================  =======  =======  ======= 
 
For the notes to this table refer 
 to the following page. 
 

Analysis of results

Notes:

 
(1)  For the purpose of calculating gross yields and interest spread, interest 
      receivable has been decreased by GBP18 million and interest payable has 
      been decreased by GBP18 million in respect of negative interest relating 
      to both financial assets and financial liabilities that attracted negative 
      interest. 
(2)  Gross yield is the interest earned on average interest-earning assets as 
      a percentage of average interest-earning assets. 
(3)  Interest spread is the difference between the gross yield and interest paid 
      on average interest-bearing liabilities as a percentage of average interest-bearing 
      liabilities. 
(4)  Net interest margin is net interest income as a percentage of average interest-earning 
      assets. 
(5)  Net interest margin includes Treasury allocations and interest on intercompany 
      borrowings, which are excluded from third party customer rates. 
(6)  Ulster Bank Ireland DAC manages its funding and liquidity requirements locally. 
      Its liquid asset portfolios and non-customer related funding sources are 
      included within its net interest margin, but excluded from its third party 
      asset and liability rates. 
 

Net interest income

Key points

 
--  Net interest income of GBP2,234 million was GBP78 million, or 3.6%, higher 
     than Q1 2016 principally reflecting higher volumes in UK PBB, up GBP92 million 
     or 9.0%, and Commercial Banking, up GBP31 million or 5.8%. Partially offsetting, 
     Capital Resolution reduced by GBP53 million in line with the planned shrinkage 
     of the balance sheet. 
--  NIM of 2.24% for Q1 2017 was 9 basis points higher than Q1 2016, as the 
     benefit associated with the reduction in low yielding assets more than offset 
     asset margin pressure and mix impacts across the core businesses. NIM increased 
     by 5 basis points compared with Q4 2016 largely driven by increases in UK 
     PBB and Commercial Banking associated with deposit book re-pricing. 
--  Across PBB and CPB, NIM reduced by 6 basis points to 2.32% compared with 
     Q1 2016, but increased by 8 basis points compared with Q4 2016. 
--  UK PBB NIM decreased by 1 basis point compared with Q1 2016 to 3.01% principally 
     reflecting a decline in current account hedge returns and reduced mortgage 
     margins, partially offset by savings re-pricing benefits. Compared with 
     Q4 2016, NIM increased by 7 basis points driven by the full effect of savings 
     re-pricing in November 2016. 
--  Ulster Bank RoI NIM of 1.74% increased by 15 basis points compared with 
     Q4 2016 principally reflecting income recognised on a cohort of non performing 
     loans in Q1 2017. 
--  Commercial Banking NIM fell by 12 basis points from Q1 2016 to 1.76% driven 
     by asset margin pressure in a competitive market and lower rate environment. 
     Compared with Q4 2016, NIM increased by 8 basis points due to the active 
     re-pricing of the deposit book and asset pricing actions on new lending. 
--  Private Banking NIM of 2.58% reduced by 22 basis points compared with Q1 
     2016 reflecting the competitive market and low rate environment. 
--  Structural hedges of GBP126 billion generated a benefit of GBP0.3 billion 
     through net interest income for Q1 2017. 
 

Analysis of results

 
                                                 Quarter ended 
                                        =============================== 
                                        31 March  31 December  31 March 
                                            2017         2016      2016 
Non-interest income                         GBPm         GBPm      GBPm 
======================================  ========  ===========  ======== 
 
Net fees and commissions                     605          608       654 
Income/(loss) from trading activities        428          622     (110) 
Own credit adjustments (OCA)                (29)        (114)       256 
Gain on redemption of own debt                 2            1         - 
Strategic disposals                            -            -       (6) 
Other operating income                      (28)        (109)       114 
======================================  ========  ===========  ======== 
 
Total non-interest income                    978        1,008       908 
======================================  ========  ===========  ======== 
 
 

Key points

 
--  Non-interest income was GBP978 million, an increase of GBP70 million, or 
     7.7%, compared with Q1 2016. NatWest Markets non-interest income increased 
     by GBP137 million, or 42.5%, to GBP459 million reflecting consistent customer 
     activity and an improved trading environment compared to a particularly 
     difficult Q1 2016, partially offset by an GBP84 million adverse movement 
     in OCA. Central items non-interest income improved by GBP117 million principally 
     reflecting a reduction in IFRS volatility losses, GBP18 million compared 
     with GBP356 million in Q1 2016, partially offset by a GBP52 million FX loss 
     (compared with a GBP52 million gain in Q1 2016) and a GBP105 million charge 
     in respect of the unwind of securitisations relating to our property portfolio. 
     Partially offsetting, Capital Resolution non-interest income was a loss 
     of GBP92 million compared with a gain of GBP67 million in Q1 2016 reflecting 
     a GBP115 million adverse movement in OCA and increased disposal losses, 
     GBP50 million compared with GBP2 million in Q1 2016. 
 
--  Income from trading activities increased by GBP538 million compared with 
     Q1 2016 largely reflecting reduced IFRS volatility losses and increased 
     NatWest Markets income. 
 
--  Other operating income decreased by GBP142 million compared with Q1 2016 
     largely reflecting a GBP105 million charge in respect of the unwind of securitisations 
     relating to our property portfolio. 
 

Analysis of results

 
 
                                                Quarter ended 
                                       =============================== 
                                       31 March  31 December  31 March 
                                           2017         2016      2016 
Operating expenses                         GBPm         GBPm      GBPm 
=====================================  ========  ===========  ======== 
 
Staff costs                               1,024        1,025     1,202 
Premises and equipment                      310          346       315 
Other administrative expenses               320          601       446 
Restructuring costs (see below)             577        1,007       238 
Litigation and conduct costs                 54        4,128        31 
=====================================  ========  ===========  ======== 
 
Administrative expenses                   2,285        7,107     2,232 
Depreciation and amortisation               168          178       178 
Write down of intangible assets               -           69        10 
=====================================  --------  -----------  -------- 
 
Operating expenses                        2,453        7,354     2,420 
=====================================  ========  ===========  ======== 
 
Adjusted operating expenses (1)           1,822        2,219     2,151 
=====================================  ========  ===========  ======== 
 
Restructuring costs comprise: 
 - staff expenses                           291          117       121 
 - premises, equipment, depreciation 
  and amortisation                          241          107         9 
 - other                                     45          783       108 
=====================================  ========  ===========  ======== 
 
                                            577        1,007       238 
=====================================  ========  ===========  ======== 
 
Staff costs as a % of total income        31.9%        31.9%     39.2% 
Cost:income ratio (2)                     76.1%       230.2%     78.7% 
Cost:income ratio - adjusted (2,3)        55.8%        66.3%     76.1% 
Employee numbers (FTE - thousands)         76.2         77.8      92.4 
=====================================  ========  ===========  ======== 
 

Notes:

 
(1)  Excluding restructuring costs and litigation and conduct costs. 
(2)  Operating lease depreciation included in income (Q1 2017 - GBP36 million; 
      Q4 2016 - GBP37 million and Q1 2016 - GBP38 million). 
(3)  Excluding restructuring costs, litigation and conduct costs, own credit 
      adjustments, gain on redemption of own debt and strategic disposals. 
 

Key points

 
--  Total operating expenses of GBP2,453 million were GBP33 million, or 1.4%, 
     higher than Q1 2016 reflecting a GBP339 million increase in restructuring 
     costs and a GBP23 million increase in litigation and conduct costs, partially 
     offset by a GBP329 million, or 15.3%, reduction in adjusted operating expenses. 
--  Excluding a GBP51 million VAT recovery, adjusted operating expenses reduced 
     by GBP278 million, or 12.9%, compared with Q1 2016 and we remain on target 
     to achieve a GBP750 million reduction for the full year. The cost reduction 
     was principally driven by Capital Resolution, down GBP163 million or 70.3%, 
     and Central items, down GBP79 million, excluding the VAT recovery. Across 
     PBB, CPB and NatWest Markets, adjusted operating expenses reduced by GBP22 
     million, or 1.2%. 
--  Staff costs of GBP1,024 million, were GBP178 million, or 14.8%, lower than 
     Q1 2016 underpinned by a 16,200, or 17.5%, reduction in FTEs. 
--  Restructuring costs of GBP577 million included a GBP235 million charge associated 
     with the planned reduction of our property portfolio, a GBP73 million net 
     settlement relating to the RBS Netherlands pension scheme and a GBP70 million 
     charge in Capital Resolution, primarily in respect of Asia-Pacific restructuring. 
--  Litigation and conduct costs of GBP54 million were GBP23 million higher 
     than Q1 2016 and reflected a number of small items. 
--  Compared with Q4 2016, adjusted operating expenses reduced by GBP397 million 
     principally reflecting the GBP190 million UK bank levy charge and a GBP69 
     million write down of intangible assets in Q4 2016 and a GBP51 million VAT 
     recovery in Q1 2017. 
 

Analysis of results

 
                                                   Quarter ended 
                                          =============================== 
                                          31 March  31 December  31 March 
                                              2017         2016      2016 
Impairment losses/(releases)                  GBPm         GBPm      GBPm 
========================================  ========  ===========  ======== 
 
Loan impairment losses/(releases) 
 - individually assessed                        42         (40)       186 
 - collectively assessed                        38          (1)        16 
 - latent                                        4         (25)        21 
========================================  ========  ===========  ======== 
 
Total loan impairment losses/(releases)         84         (66)       223 
Securities                                    (38)          (9)         - 
========================================  ========  ===========  ======== 
 
Total impairment losses/(releases)              46         (75)       223 
========================================  ========  ===========  ======== 
 
 
 
                                         31 March  31 December     31 March 
Credit metrics (1)                           2017         2016         2016 
====================================  ===========  ===========  =========== 
 
Gross customer loans                  GBP330,843m  GBP327,478m  GBP325,339m 
Loan impairment provisions              GBP4,110m    GBP4,455m    GBP6,701m 
Risk elements in lending (REIL)         GBP9,726m   GBP10,310m   GBP11,867m 
Provisions as a % of REIL                     42%          43%          57% 
REIL as a % of gross customer loans          2.9%         3.1%         3.6% 
Provisions as a % of gross customer 
 loans                                       1.2%         1.4%         2.1% 
====================================  ===========  ===========  =========== 
 

Note:

 
(1)  Includes disposal groups and excludes reverse repos. 
 

Key points

 
--  A net impairment loss of GBP46 million, 6 basis points of gross customer 
     loans, compared with a loss of GBP223 million in Q1 2016. 
--  Capital Resolution reported a net impairment release of GBP45 million in 
     Q1 2017 compared with a loss of GBP196 million in Q1 2016 which included 
     a GBP226 million charge in respect of the shipping portfolio. 
--  Commercial Banking reported a net impairment loss of GBP61 million in Q1 
     2017, GBP47 million higher than Q1 2016 with four specific impairment charges 
     totalling GBP47 million in the quarter. 
--  REIL reduced by GBP2,141 million, compared with Q1 2016, to GBP9,726 million 
     reflecting Capital Resolution run-down and a portfolio sale in Ulster Bank 
     RoI partially offset by an increase in the shipping portfolio, foreign exchange 
     movements and the implementation of a revised mortgage methodology in Ulster 
     Bank RoI. REIL represented 2.9% of gross customer loans compared with 3.6% 
     at 31 March 2016 and 3.1% at 31 December 2016. Provision coverage was 42% 
     compared with 57% at 31 March 2016 and 43% at 31 December 2016. 
--  Excluding REIL in Capital Resolution and Ulster Bank RoI, REIL were GBP4.1 
     billion or 1.4% of the respective gross customer loans. 
 

Capital and leverage

Key points

 
--  CET1 has increased by 70 basis points to 14.1% as a result of the attributable 
     profit and the reduction in RWAs in the period. 
--  RWAs have decreased by GBP6.5 billion to GBP221.7 billion primarily driven 
     by a GBP4.0 billion reduction in Capital Resolution reflecting disposal 
     and run offs in line with exit strategy and a GBP1.1 billion reduction in 
     NatWest Markets principally due to business movements. Excluding volume 
     growth, RWAs across PBB, CPB and NatWest Markets reduced by GBP3.2 billion 
     during Q1 2017. 
--  Operational risk RWAs have decreased by GBP1.9 billion as a result of the 
     annual recalculation. 
--  Leverage ratio decreased marginally to 5.0% as increased lending exposure 
     was offset by movements in capital. 
 

Capital and leverage ratios

 
                                                  End-point CRR 
                                                     basis (1) 
                                              ====================== 
                                               31 March  31 December 
                                                   2017         2016 
Risk asset ratios                                     %            % 
============================================  =========  =========== 
 
CET1                                               14.1         13.4 
Tier 1                                             15.9         15.2 
Total                                              19.2         19.2 
============================================  =========  =========== 
 
Capital                                            GBPm         GBPm 
============================================  =========  =========== 
 
Tangible equity                                  35,186       34,982 
============================================  =========  =========== 
 
Expected loss less impairment provisions        (1,396)      (1,371) 
Prudential valuation adjustment                   (377)        (532) 
Deferred tax assets                               (887)        (906) 
Own credit adjustments                            (245)        (304) 
Pension fund assets                               (186)        (208) 
Cash flow hedging reserve                         (888)      (1,030) 
Other deductions                                     45          (8) 
============================================  =========  =========== 
 
Total deductions                                (3,934)      (4,359) 
 
CET1 capital                                     31,252       30,623 
AT1 capital                                       4,041        4,041 
============================================  =========  =========== 
 
Tier 1 capital                                   35,293       34,664 
Tier 2 capital                                    7,370        9,161 
============================================  =========  =========== 
 
Total regulatory capital                         42,663       43,825 
============================================  =========  =========== 
 
Risk-weighted assets 
============================================  =========  =========== 
 
Credit risk 
 - non-counterparty                             160,100      162,200 
 - counterparty                                  20,800       22,900 
Market risk                                      17,000       17,400 
Operational risk                                 23,800       25,700 
============================================  =========  =========== 
 
Total RWAs                                      221,700      228,200 
============================================  =========  =========== 
 
Leverage (2) 
============================================  =========  =========== 
 
Derivatives                                     204,100      247,000 
Loans and advances                              347,200      340,300 
Reverse repos                                    45,500       41,800 
Other assets                                    186,500      169,600 
============================================  =========  =========== 
 
Total assets                                    783,300      798,700 
Derivatives 
 - netting and variation margin               (204,200)    (241,700) 
 - potential future exposures                    63,400       65,300 
Securities financing transactions gross 
 up                                               2,800        2,300 
Undrawn commitments                              55,100       58,600 
Regulatory deductions and other adjustments         300          100 
============================================  =========  =========== 
 
CRR leverage exposure                           700,700      683,300 
============================================  =========  =========== 
 
Tier 1 capital                                   35,293       34,664 
============================================  =========  =========== 
 
CRR leverage ratio %                                5.0          5.1 
============================================  =========  =========== 
 
UK leverage exposure (3)                        622,200      614,600 
============================================  =========  =========== 
 
UK leverage ratio % (3)                             5.7          5.6 
============================================  =========  =========== 
 

Notes:

 
(1)  CRR as implemented by the PRA in the UK, with effect from 1 January 2014. 
      All regulatory adjustments and deductions to CET1 have been applied in full 
      for both bases with the exception of unrealised gains on available-for-sale 
      securities which have been included from 2015 under the PRA transitional 
      basis. 
(2)  Based on end-point CRR Tier 1 capital and leverage exposure under the CRR 
      Delegated Act. 
(3)  Based on end-point CRR Tier 1 capital and UK leverage exposures reflecting 
      the post EU referendum measures announced by the Bank of England in the 
      third quarter of 2016. 
 

Segment performance

 
                                                                     Quarter ended 31 March 2017 
                                  ================================================================================================== 
                                       PBB                      CPB                                                 Central 
                                  =============  ================================== 
                                                                                                                      items 
                                         Ulster  Commercial  Private            RBS  NatWest     Capital  Williams        &    Total 
                                     UK    Bank                                                             & Glyn    other 
                                    PBB     RoI     Banking  Banking  International  Markets  Resolution       (1)      (2)      RBS 
                                   GBPm    GBPm        GBPm     GBPm           GBPm     GBPm        GBPm      GBPm     GBPm     GBPm 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Income statement 
Net interest income               1,111     105         567      112             80       29          33       165       32    2,234 
Other non-interest income           266      41         298       48             18      479        (85)        41    (101)    1,005 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Total income - adjusted 
 (3)                              1,377     146         865      160             98      508        (52)       206     (69)    3,239 
Own credit adjustments                -     (1)           -        -              -     (20)         (7)         -      (1)     (29) 
Gain on redemption of 
 own debt                             -       -           -        -              -        -           -         -        2        2 
Total income                      1,377     145         865      160             98      488        (59)       206     (68)    3,212 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Direct expenses - staff 
 costs                            (163)    (49)       (125)     (38)           (12)     (71)        (16)      (53)    (497)  (1,024) 
                          - 
                           other 
                           costs   (64)    (12)        (55)      (7)            (3)     (17)         (9)      (11)    (620)    (798) 
Indirect expenses                 (489)    (47)       (268)     (68)           (28)    (233)        (44)      (20)    1,197        - 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating expenses - 
 adjusted (4)                     (716)   (108)       (448)    (113)           (43)    (321)        (69)      (84)       80  (1,822) 
Restructuring costs - 
 direct                            (20)    (19)        (39)        -              -        -        (70)         -    (429)    (577) 
  - indirect                      (111)    (15)        (60)     (11)            (3)     (68)        (16)         -      284        - 
Litigation and conduct 
 costs                              (4)       -         (3)        -              -     (31)         (6)         -     (10)     (54) 
Operating expenses                (851)   (142)       (550)    (124)           (46)    (420)       (161)      (84)     (75)  (2,453) 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss) 
 before impairment 
 (losses)/releases                  526       3         315       36             52       68       (220)       122    (143)      759 
Impairment (losses)/releases       (32)      24        (61)      (3)            (7)        -          45      (11)      (1)     (46) 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss)             494      27         254       33             45       68       (175)       111    (144)      713 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss) 
 - adjusted (3,4)                   629      62         356       44             48      187        (76)       111       10    1,371 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Additional information 
Return on equity (5)              24.8%    4.0%        5.7%     6.0%          12.0%     1.7%          nm        nm       nm     3.1% 
Return on equity - adjusted 
 (3,4,5)                          32.0%    9.3%        8.9%     8.6%          13.0%     7.9%          nm        nm       nm     9.7% 
Cost:income ratio (6)             61.8%   97.9%       62.0%    77.5%          46.9%    86.1%          nm     40.8%       nm    76.1% 
Cost:income ratio - adjusted 
 (3,4,6)                          52.0%   74.0%       49.7%    70.6%          43.9%    63.2%          nm     40.8%       nm    55.8% 
Total assets (GBPbn)              159.1    24.7       153.3     18.1           25.1    225.3       119.2      25.8     32.7    783.3 
Funded assets (GBPbn) 
 (7)                              159.1    24.6       153.3     18.1           25.1    113.9        29.2      25.8     30.1    579.2 
Net loans and advances 
 to customers (GBPbn)             135.8    19.0        99.7     12.5            8.9     17.9        12.3      20.6        -    326.7 
Risk elements in lending 
 (GBPbn)                            1.9     3.5         1.7      0.1            0.1        -         2.1       0.3        -      9.7 
Impairment provisions 
 (GBPbn)                          (1.2)   (1.1)       (0.8)        -              -        -       (0.7)     (0.2)    (0.1)    (4.1) 
Customer deposits (GBPbn)         146.3    16.6        97.2     25.7           25.3      8.0         7.6      24.0      0.8    351.5 
Risk-weighted assets 
 (RWAs) (GBPbn)                    32.7    17.7        77.8      8.7            9.5     34.1        30.5       9.7      1.0    221.7 
RWA equivalent (GBPbn) 
 (5)                               35.7    18.9        81.8      8.7            9.5     36.0        32.7      10.2      1.2    234.7 
Employee numbers (FTEs 
 - thousands)                      18.2     3.1         5.4      1.7            0.8      1.2         0.3       4.3     41.2     76.2 
================================  -----  ------  ----------  -------  -------------  -------  ----------  --------  -------  ------- 
 
For the notes to this table 
 refer to page 17. nm = not 
 meaningful 
 

Segment performance

 
                                                                     Quarter ended 31 December 2016 
                                  ==================================================================================================== 
                                        PBB                       CPB                                                 Central 
                                  ===============  ================================== 
                                                                                                                        items 
                                           Ulster  Commercial  Private            RBS  NatWest     Capital  Williams        &    Total 
                                             Bank                                                             & Glyn    other 
                                   UK PBB     RoI     Banking  Banking  International  Markets  Resolution       (1)      (2)      RBS 
                                     GBPm    GBPm        GBPm     GBPm           GBPm     GBPm        GBPm      GBPm     GBPm     GBPm 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Income statement 
Net interest income                 1,093     105         542      111             77       29          44       170       37    2,208 
Other non-interest income             246      32         325       50             19      285       (329)        47      446    1,121 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Total income adjusted 
 (3)                                1,339     137         867      161             96      314       (285)       217      483    3,329 
Own credit adjustments                  -       -           -        -              -     (29)         (8)         -     (77)    (114) 
Gain on redemption of 
 own debt                               -       -           -        -              -        -           -         -        1        1 
Total income                        1,339     137         867      161             96      285       (293)       217      407    3,216 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Direct expenses - staff 
 costs                              (161)    (57)       (130)     (39)           (12)     (64)        (23)      (60)    (479)  (1,025) 
                          - 
                           other 
                           costs     (72)    (23)        (69)     (12)            (4)      (7)         (3)      (13)    (991)  (1,194) 
Indirect expenses                   (544)    (65)       (357)     (95)           (45)    (267)       (150)      (24)    1,547        - 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating expenses - 
 adjusted (4)                       (777)   (145)       (556)    (146)           (61)    (338)       (176)      (97)       77  (2,219) 
Restructuring costs - 
 direct                               (1)     (6)        (12)      (6)            (1)      (3)        (21)         -    (957)  (1,007) 
         - indirect                  (50)       2        (34)      (8)            (1)     (43)          13         -      121        - 
Litigation and conduct 
 costs                              (214)    (77)       (407)        1            (1)    (466)     (3,156)         -      192  (4,128) 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating expenses                (1,042)   (226)     (1,009)    (159)           (64)    (850)     (3,340)      (97)    (567)  (7,354) 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating profit/(loss) 
 before impairment 
 (losses)/releases                    297    (89)       (142)        2             32    (565)     (3,633)       120    (160)  (4,138) 
Impairment (losses)/releases         (16)      47        (83)        8              1        -         130      (11)      (1)       75 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating profit/(loss)               281    (42)       (225)       10             33    (565)     (3,503)       109    (161)  (4,063) 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating profit/(loss) 
 - adjusted (3,4)                     546      39         228       23             36     (24)       (331)       109      559    1,185 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Additional information 
Return on equity (5)                13.5%  (5.8%)      (9.1%)     1.6%           8.8%  (30.2%)          nm        nm       nm  (48.2%) 
Return on equity - adjusted 
 (3,4,5)                            27.8%    5.4%        5.3%     4.5%           9.8%   (2.7%)          nm        nm       nm     8.6% 
Cost:income ratio (6)               77.8%  165.0%      117.1%    98.8%          66.7%       nm          nm     44.7%       nm   230.2% 
Cost:income ratio - adjusted 
 (3,4,6)                            58.0%  105.8%       62.6%    90.7%          63.5%   107.6%          nm     44.7%       nm    66.3% 
Total assets (GBPbn)                155.6    24.1       150.5     18.6           23.4    240.0       132.5      25.8     28.2    798.7 
Funded assets (GBPbn) 
 (7)                                155.6    24.0       150.5     18.5           23.4    100.9        27.6      25.8     25.4    551.7 
Net loans and advances 
 to customers (GBPbn)               132.1    18.9       100.1     12.2            8.8     17.4        12.8      20.6      0.1    323.0 
Risk elements in lending 
 (GBPbn)                              2.0     3.5         1.9      0.1            0.1        -         2.3       0.4        -     10.3 
Impairment provisions 
 (GBPbn)                            (1.3)   (1.2)       (0.8)        -              -        -       (0.8)     (0.2)    (0.2)    (4.5) 
Customer deposits (GBPbn)           145.8    16.1        97.9     26.6           25.2      8.4         9.5      24.2      0.2    353.9 
Risk-weighted assets 
 (RWAs) (GBPbn)                      32.7    18.1        78.5      8.6            9.5     35.2        34.5       9.6      1.5    228.2 
RWA equivalent (GBPbn) 
 (5)                                 35.7    19.5        82.6      8.6            9.5     37.2        37.5      10.1      1.7    242.4 
Employee numbers (FTEs 
 - thousands)                        18.3     3.1         5.5      1.7            0.8      1.2         0.4       4.5     42.3     77.8 
================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
For the notes to this table 
 refer to page 17. nm = not 
 meaningful. 
 

Segment performance

 
                                                                     Quarter ended 31 March 2016 
                                  ================================================================================================== 
                                       PBB                      CPB                                                 Central 
                                  =============  ================================== 
                                                                                                                      items 
                                         Ulster  Commercial  Private            RBS  NatWest     Capital  Williams        &    Total 
                                     UK    Bank                                                             & Glyn    other 
                                    PBB     RoI     Banking  Banking  International  Markets  Resolution       (1)      (2)      RBS 
                                   GBPm    GBPm        GBPm     GBPm           GBPm     GBPm        GBPm      GBPm     GBPm     GBPm 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Income statement 
Net interest income               1,019     105         536      113             75       19          86       162       41    2,156 
Other non-interest income           256      50         317       52             15      258        (35)        43    (298)      658 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Total income - adjusted 
 (3)                              1,275     155         853      165             90      277          51       205    (257)    2,814 
Own credit adjustments                -       3           -        -              -       64         108         -       81      256 
Strategic disposals                   -       -           -        -              -        -         (6)         -        -      (6) 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Total income                      1,275     158         853      165             90      341         153       205    (176)    3,064 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Direct expenses - staff 
 costs                            (181)    (51)       (131)     (40)           (10)     (67)        (45)      (62)    (615)  (1,202) 
                          - 
                           other 
                           costs   (63)    (11)        (49)     (14)            (5)     (14)        (33)      (15)    (745)    (949) 
Indirect expenses                 (484)    (42)       (256)     (83)           (20)    (250)       (154)      (21)    1,310        - 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating expenses - 
 adjusted (4)                     (728)   (104)       (436)    (137)           (35)    (331)       (232)      (98)     (50)  (2,151) 
Restructuring costs - 
 direct                            (13)     (6)         (1)      (1)              -        -         (7)      (20)    (190)    (238) 
         - indirect                 (9)       -           1     (15)            (1)     (12)         (9)         -       45        - 
Litigation and conduct 
 costs                                -       -         (2)        -              -     (18)        (10)         -      (1)     (31) 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating expenses                (750)   (110)       (438)    (153)           (36)    (361)       (258)     (118)    (196)  (2,420) 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating profit/(loss) 
 before impairment 
 (losses)/releases                  525      48         415       12             54     (20)       (105)        87    (372)      644 
Impairment (losses)/releases       (16)      13        (14)      (2)            (2)        -       (196)       (6)        -    (223) 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating profit/(loss)             509      61         401       10             52     (20)       (301)        81    (372)      421 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Operating profit/(loss) 
 - adjusted (3,4)                   531      64         403       26             53     (54)       (377)       101    (307)      440 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Additional information 
Return on equity (5)              26.1%    8.8%       11.1%     1.5%          16.0%   (2.6%)          nm        nm       nm   (9.6%) 
Return on equity - adjusted 
 (3,4,5)                          27.3%    9.2%       11.2%     5.1%          16.3%   (4.4%)          nm        nm       nm   (9.4%) 
Cost:income ratio (6)             58.8%   69.6%       49.3%    92.7%          40.0%   105.9%          nm     57.6%       nm    78.7% 
Cost:income ratio - adjusted 
 (3,4,6)                          57.1%   67.1%       49.0%    83.0%          38.9%   119.5%          nm     47.8%       nm    76.1% 
Total assets (GBPbn)              146.3    22.7       139.4     17.4           23.7    255.9       218.8      24.2     34.5    882.9 
Funded assets (GBPbn) 
 (7)                              146.3    22.6       139.4     17.3           23.7    116.0        50.2      24.2     31.0    570.7 
Net loans and advances 
 to customers (GBPbn)             121.8    17.9        96.4     11.6            8.0     18.6        22.4      20.1      1.8    318.6 
Risk elements in lending 
 (GBPbn)                            2.4     4.5         2.2      0.1            0.1        -         2.2       0.4        -     11.9 
Impairment provisions 
 (GBPbn)                          (1.6)   (2.7)       (1.1)        -              -        -       (1.0)     (0.3)        -    (6.7) 
Customer deposits (GBPbn)         136.9    13.7        97.1     23.2           21.6      6.7        24.9      24.3      6.6    355.0 
Risk-weighted assets 
 (RWAs) (GBPbn)                    34.7    20.4        75.7      8.6            9.1     36.1        47.6       9.7      7.6    249.5 
RWA equivalent (GBPbn) 
 (5)                               37.5    21.7        79.7      8.6            9.1     36.7        48.4      10.1      7.8    259.6 
Employee numbers (FTEs 
 - thousands)                      21.4     3.2         6.0      1.8            0.7      1.3         1.0       5.5     51.5     92.4 
================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
nm = not meaningful. 
 

Notes:

 
(1)  Williams & Glyn refers to the business formerly intended to be divested 
      as a separate legal entity and comprises RBS England and Wales branch-based 
      businesses, along with certain small and medium enterprises and corporate 
      activities across the UK. During the period presented W&G has not operated 
      as a separate legal entity. 
(2)  Central items include unallocated transactions which principally comprise 
      volatile items under IFRS and balances in relation to international private 
      banking for Q1 2016. 
(3)  Excluding own credit adjustments, gain on redemption of own debt and strategic 
      disposals. 
(4)  Excluding restructuring costs and litigation and conduct costs. 
(5)  RBS's CET 1 target is 13% but for the purposes of computing segmental 
      return on equity (ROE), to better reflect the differential drivers of 
      capital usage, segmental operating profit after tax and adjusted for preference 
      dividends is divided by notional equity allocated at different rates of 
      14% (Ulster Bank RoI - 11% prior to Q1 2017), 11% (Commercial Banking), 
      14% (Private Banking - 15% prior to Q1 2017), 12% (RBS International) 
      and 15% for all other segments, of the monthly average of segmental risk-weighted 
      assets incorporating the effect of capital deductions (RWAes). RBS Return 
      on equity is calculated using profit for the period attributable to ordinary 
      shareholders. 
(6)  Operating lease depreciation included in income (Q1 2017 - GBP36 million; 
      Q4 2016 - GBP37 million and Q1 2016 - GBP38 million). 
(7)  Funded assets exclude derivative assets. 
 

Segment performance

 
                                                  Quarter ended 
                                         =============================== 
                                         31 March  31 December  31 March 
                                             2017         2016      2016 
Total income by segment                      GBPm         GBPm      GBPm 
=======================================  ========  ===========  ======== 
 
UK PBB 
Personal advances                             225          215       204 
Personal deposits                             204          184       168 
Mortgages                                     590          598       564 
Cards                                         137          150       142 
Business banking                              194          188       182 
Other                                          27            4        15 
=======================================  ========  ===========  ======== 
Total                                       1,377        1,339     1,275 
=======================================  ========  ===========  ======== 
 
Ulster Bank RoI 
Corporate                                      45           34        56 
Retail                                        100          101       100 
Other                                           -            2         2 
 
Total                                         145          137       158 
=======================================  ========  ===========  ======== 
 
Commercial Banking 
Commercial lending                            468          503       436 
Deposits                                      123          109       125 
Asset and invoice finance                     171          175       177 
Other                                         103           80       115 
=======================================  ========  ===========  ======== 
Total                                         865          867       853 
=======================================  ========  ===========  ======== 
 
Private Banking 
Investments                                    25           23        28 
Banking                                       135          138       137 
=======================================  ========  ===========  ======== 
Total                                         160          161       165 
=======================================  ========  ===========  ======== 
 
RBS International                              98           96        90 
=======================================  ========  ===========  ======== 
 
NatWest Markets 
Rates                                         325          129       121 
Currencies                                    128          157       144 
Financing                                      88           78        42 
Other                                        (33)         (50)      (30) 
=======================================  ========  ===========  ======== 
Total excluding own credit adjustments        508          314       277 
Own credit adjustments                       (20)         (29)        64 
=======================================  ========  ===========  ======== 
Total                                         488          285       341 
=======================================  ========  ===========  ======== 
 
Capital Resolution 
Portfolio and GTS                              16           34        52 
Shipping                                        5            6        16 
Markets                                        16            6      (29) 
Other                                        (39)          (6)         8 
=======================================  ========  ===========  ======== 
Total excluding disposals and 
 own credit adjustments                       (2)           40        47 
Disposal losses                              (50)        (325)       (2) 
Own credit adjustments                        (7)          (8)       108 
=======================================  ========  ===========  ======== 
Total                                        (59)        (293)       153 
=======================================  ========  ===========  ======== 
 
Williams & Glyn (1) 
Retail                                        119          129       115 
Commercial                                     87           88        90 
=======================================  ========  ===========  ======== 
Total                                         206          217       205 
=======================================  ========  ===========  ======== 
 
Central items                                (68)          407     (176) 
=======================================  ========  ===========  ======== 
Total RBS                                   3,212        3,216     3,064 
=======================================  ========  ===========  ======== 
 

Note:

 
(1)  Williams & Glyn refers to the business formerly 
      intended to be divested as a separate legal entity 
      and comprises RBS England and Wales branch-based 
      businesses, along with certain small and medium 
      enterprises and corporate activities across the 
      UK. During the period presented Williams & Glyn 
      has not operated as a separate legal entity. 
 

Segment performance

 
                                               Quarter ended 
                                      =============================== 
                                      31 March  31 December  31 March 
                                          2017         2016      2016 
Impairment losses/(releases) by 
 segment                                  GBPm         GBPm      GBPm 
====================================  ========  ===========  ======== 
UK PBB 
Personal advances                           28           38         6 
Mortgages                                 (18)         (39)         4 
Business banking                             2          (3)         - 
Cards                                       20           20         6 
Total                                       32           16        16 
====================================  ========  ===========  ======== 
 
Ulster Bank RoI 
Mortgages                                 (14)         (30)         1 
Commercial real estate 
 - investment                                2          (1)       (5) 
 - development                             (3)          (1)       (2) 
Other lending                              (9)         (15)       (7) 
====================================  ========  ===========  ======== 
Total                                     (24)         (47)      (13) 
====================================  ========  ===========  ======== 
 
Commercial Banking 
Commercial real estate                       2            8       (2) 
Asset and invoice finance                   16           21         3 
Private sector services (education, 
 health etc)                               (2)            7         1 
Banks & financial institutions               1            -         - 
Wholesale and retail trade repairs           7            6         3 
Hotels and restaurants                       3            7         - 
Manufacturing                                2            1         1 
Construction                                 -           13         1 
Other                                       32           20         7 
====================================  ========  ===========  ======== 
Total                                       61           83        14 
====================================  ========  ===========  ======== 
 
Private Banking                              3          (8)         2 
====================================  ========  ===========  ======== 
 
RBS International                            7          (1)         2 
====================================  ========  ===========  ======== 
 
Capital Resolution                        (45)        (130)       196 
====================================  ========  ===========  ======== 
 
Williams & Glyn (1) 
Retail                                       8            7         5 
Commercial                                   3            4         1 
====================================  ========  ===========  ======== 
Total                                       11           11         6 
====================================  ========  ===========  ======== 
 
Central items                                1            1         - 
====================================  ========  ===========  ======== 
Total RBS                                   46         (75)       223 
====================================  ========  ===========  ======== 
 
                                      31 March  31 December  31 March 
                                          2017         2016      2016 
Analysis of Capital Resolution 
 RWAs by portfolio                       GBPbn        GBPbn     GBPbn 
====================================  ========  ===========  ======== 
Portfolio and GTS                          2.8          3.2       8.5 
Shipping                                   2.4          2.8       4.2 
Markets                                   14.0         15.8      22.4 
Alawwal Bank                               7.8          7.9       7.3 
Other                                      1.7          2.0       2.4 
====================================  ========  ===========  ======== 
Total credit and market risk RWAs         28.7         31.7      44.8 
Operational risk                           1.8          2.8       2.8 
====================================  ========  ===========  ======== 
Total RWAs                                30.5         34.5      47.6 
====================================  ========  ===========  ======== 
 

Note:

 
(1)  Williams & Glyn refers to the business formerly 
      intended to be divested as a separate legal entity 
      and comprises RBS England and Wales branch-based 
      businesses, along with certain small and medium 
      enterprises and corporate activities across the 
      UK. During the period presented Williams & Glyn 
      has not operated as a separate legal entity. 
 

Segment performance

 
                                         31 March  31 December  31 March 
                                             2017         2016      2016 
Loans and advances to customers 
 (gross) by segment (1)                     GBPbn        GBPbn     GBPbn 
=======================================  ========  ===========  ======== 
UK PBB 
Personal advances                             6.1          6.0       6.0 
Mortgages                                   120.6        117.1     108.0 
Business banking                              6.6          6.4       5.5 
Cards                                         3.7          3.9       3.9 
Total                                       137.0        133.4     123.4 
=======================================  ========  ===========  ======== 
 
Ulster Bank RoI 
Mortgages                                    15.0         15.3      14.8 
Commercial real estate 
 - investment                                 0.8          0.7       1.0 
 - development                                0.2          0.2       0.6 
 - other lending                              4.1          3.9       4.2 
=======================================  ========  ===========  ======== 
Total                                        20.1         20.1      20.6 
=======================================  ========  ===========  ======== 
 
Commercial Banking 
Commercial real estate                       17.1         16.9      17.5 
Asset and invoice finance                    14.2         14.1      14.4 
Private sector services (education, 
 health etc)                                  6.8          6.9       7.0 
Banks & financial institutions                8.9          8.9       7.4 
Wholesale and retail trade repairs            8.3          8.4       8.3 
Hotels and restaurants                        3.9          3.7       3.5 
Manufacturing                                 6.3          6.6       6.4 
Construction                                  2.2          2.1       2.2 
Other                                        32.8         33.3      30.8 
=======================================  ========  ===========  ======== 
Total                                       100.5        100.9      97.5 
=======================================  ========  ===========  ======== 
 
Private Banking 
Personal advances                             2.2          2.3       2.6 
Mortgages                                     7.4          7.0       6.8 
Other                                         2.9          2.9       2.2 
=======================================  ========  ===========  ======== 
Total                                        12.5         12.2      11.6 
=======================================  ========  ===========  ======== 
 
RBS International 
Corporate                                     6.3          6.2       5.4 
Mortgages                                     2.6          2.6       2.6 
Total                                         8.9          8.8       8.0 
=======================================  ========  ===========  ======== 
 
Capital Resolution                           13.0         13.6      23.4 
=======================================  ========  ===========  ======== 
 
Williams & Glyn (2) 
Retail                                       12.3         12.3      11.7 
Commercial                                    8.5          8.5       8.7 
=======================================  ========  ===========  ======== 
Total                                        20.8         20.8      20.4 
=======================================  ========  ===========  ======== 
 
Central items                                 0.1          0.3       1.8 
=======================================  ========  ===========  ======== 
 
Balance sheet 
NatWest Markets 
=======================================  ========  ===========  ======== 
Loans and advances to customer 
 (excluding reverse repos)                   17.9         17.4      18.6 
Loans and advances to banks (excluding 
 reverse repos) (3)                           4.9          3.3       5.2 
Reverse repos                                40.8         38.6      40.4 
Securities                                   25.4         22.0      29.5 
Cash and eligible bills                      15.0         13.4      12.2 
Other                                         9.9          6.2      10.1 
=======================================  ========  ===========  ======== 
Total funded assets                         113.9        100.9     116.0 
=======================================  ========  ===========  ======== 
 

Notes:

 
(1)  Excludes reverse repurchase agreements and includes 
      disposal groups. 
(2)  Williams & Glyn refers to the business formerly 
      intended to be divested as a separate legal entity 
      and comprises RBS England and Wales branch-based 
      businesses, along with certain small and medium 
      enterprises and corporate activities across the 
      UK. During the period presented Williams & Glyn 
      has not operated as a separate legal entity. 
(3)  Excludes disposal groups. 
 

Segment performance

UK Personal & Business Banking

 
--  Operating profit was GBP494 million compared 
     with GBP509 million in Q1 2016 with income growth 
     of GBP102 million, or 8.0%, more than offset 
     by a GBP16 million increase in impairments and 
     a GBP109 million higher restructuring charge. 
     Return on equity of 24.8% compared with 26.1% 
     in Q1 2016. Adjusted operating profit of GBP629 
     million was GBP98 million, or 18.5%, higher than 
     Q1 2016. 
--  UK PBB continued to deliver support for both 
     personal and business customers with net loans 
     and advances of GBP135.8 billion up GBP14.0 billion, 
     or 11.5%, compared with Q1 2016 driven by continued 
     strong growth across key product areas. Gross 
     new mortgage lending in the quarter of GBP7.8 
     billion was 10% higher than Q1 2016 with market 
     share of new mortgages at approximately 13% supporting 
     growth in stock share to approximately 9.0% at 
     31 March 2017, up from 8.8% at 31 December 2016 
     and 8.3% at 31 March 2016. Positive momentum 
     continued across business banking lending with 
     balances up 4.7%, excluding transfers of GBP0.9 
     billion as at 31 March 2017, compared with Q1 
     2016. Margins across asset products were stable 
     with Q4 2016, although we have seen more aggressive 
     new business pricing in the quarter from competitors. 
--  Customer deposits increased by GBP9.4 billion, 
     or 6.9%, to GBP146.3 billion compared with Q1 
     2016 largely driven by personal current account 
     balance growth of 12.1%. Continued strong balance 
     growth in Q1 2017 has offset lower hedge income 
     in personal current accounts. 
--  We continue to see higher customer retention 
     and deepening relationships from our Reward Account 
     proposition with overall current account attrition 
     14% lower than Q1 2016. The Reward Account is 
     being re-positioned from 26 June 2017 with a 
     reduced monthly fee and cashback reduced to 2% 
     from the current 3% level. 
--  The number of active mobile users has increased 
     by over 4% to 4.3 million since Q4 2016. Our 
     mobile app won Best Banking App at the British 
     Bank Awards, helping maintain strong customer 
     advocacy for our growing number of mobile customers. 
     Total branch service transactions have reduced 
     by 10% since Q1 2016. In recognition of this 
     customer behaviour shift we have announced the 
     closure of approximately 250 branches over 2017, 
     from 1,315 at the end of 2016. However, we continue 
     to invest in our network and enhance our digital 
     capabilities for our customers. 
--  Total income of GBP1,377 million was GBP102 million, 
     or 8.0%, higher than Q1 2016. Net interest income 
     increased by GBP92 million, or 9.0%, principally 
     reflecting strong volume growth and savings re-pricing 
     benefits partially offset by a decline in current 
     account hedge returns and lower mortgage margins. 
     Non-interest income increased by GBP10 million, 
     or 3.9%, compared with Q1 2016 primarily due 
     to a GBP7 million debt sale profit. Compared 
     with Q4 2016, non-interest income increased by 
     GBP20 million due to an annual home insurance 
     profit share of GBP20 million. 
--  Net interest margin increased by 7 basis points 
     to 3.01% compared with Q4 2016 driven by the 
     full effect of savings re-pricing in November 
     2016. Mortgage book margins were broadly stable 
     as were the level of average SVR balances from 
     Q4 2016 to Q1 2017 at around 11% of total mortgage 
     balances. 
--  Adjusted expenses of GBP716 million were GBP12 
     million, or 1.6%, lower than Q1 2016, with direct 
     costs GBP17 million, or 7.0%, down due to a 15.0% 
     reduction in FTEs driving reduced staff costs, 
     partially offset by increased technology infrastructure 
     investment costs. Adjusted cost:income ratio 
     decreased from 57.1% to 52.0%. Compared with 
     Q4 2016, adjusted expenses reduced by GBP61 million 
     reflecting a GBP35 million intangible asset write 
     down and a GBP34 million bank levy charge in 
     Q4 2016, partially offset by higher technology 
     infrastructure investment in ATM and cash deposit 
     machines and branch refurbishment costs. 
--  Restructuring costs of GBP131 million were GBP109 
     million higher than Q1 2016 largely due to a 
     GBP92 million charge for property exits as we 
     rationalise our back office property location 
     strategy and branch distribution network. 
--  The net impairment charge of GBP32 million, 9 
     basis points of gross customer loans, continued 
     to reflect benign credit conditions. Defaults 
     in Q1 2017 continue to remain at very low levels 
     across all portfolios. 
--  RWAs were GBP2.0 billion, or 5.8%, lower than 
     Q1 2016 with lending growth more than offset 
     by asset mix benefits from lower card balances 
     and improved credit quality, reflecting the continued 
     benign credit conditions. 
 

Segment performance

Ulster Bank RoI

 
--  An operating profit of EUR32 million for the 
     quarter compared with EUR78 million in Q1 2016. 
     The decrease in operating profit primarily reflects 
     the non recurrence of asset disposal benefits 
     in Q1 2016 (EUR28 million), reduced income on 
     free funds (EUR14 million) and an increase in 
     restructuring costs in Q1 2017(EUR31 million) 
     associated with recent announcements to invest 
     in and transform key segments of the business. 
     Adjusted operating profit of EUR72 million was 
     EUR10 million, or 12.2%, lower than Q1 2016. 
     Adjusted return on equity of 9.3% compared with 
     9.2% in Q1 2016. 
--  Ulster Bank RoI added a further EUR0.2 billion 
     of gross new mortgage lending in the quarter, 
     up 25% compared with Q1 2016. The low yielding 
     tracker mortgage portfolio declined by EUR0.9 
     billion to EUR10.8 billion. 
--  Customer deposits increased EUR2.1 billion, or 
     12.1%, compared with Q1 2016 largely driven by 
     an increase in commercial customer funding. The 
     loan:deposit ratio reduced by 17 percentage points 
     to 114%. 
--  A non-recurring profit of EUR28 million relating 
     to asset disposals was recognised in Q1 2016, 
     of which EUR14 million was reported in income. 
--  Total income of EUR168 million was EUR37 million, 
     or 18.0%, lower than Q1 2016. Excluding the EUR14 
     million asset disposal gain, income decreased 
     by EUR23 million primarily due to reduced income 
     on free funds and a EUR3 million interim adjustment 
     to the pricing of FX transactions between Ulster 
     Bank RoI and NatWest Markets, pending completion 
     of a detailed pricing review. 
--  Compared with Q4 2016 total income increased 
     EUR12 million, or 7.7%, primarily due to income 
     recognised on a cohort of non performing loans 
     in Q1 2017 which contributed to a 15 basis point 
     increase in net interest margin to 1.74%. 
--  Adjusted operating expenses of EUR125 million 
     were EUR11 million, or 8.1%, lower than Q1 2016, 
     largely reflecting progress in the delivery of 
     cost saving initiatives and one off accrual releases 
     of EUR8 million in Q1 2017, partially offset 
     by a EUR4 million reduction in costs recharged 
     to other business segments. Adjusted cost:income 
     ratio increased from 67.1% to 74.0%. Restructuring 
     costs of EUR39 million were EUR31 million higher 
     than Q1 2016 reflecting recent announcements 
     to invest in and restructure the bank, including 
     the closure of 22 branches. 
--  Adjusted operating expenses were EUR44 million 
     lower than Q4 2016 largely driven by intangible 
     asset write-offs and a reduction in costs recharged 
     to other business segments in Q4 2016, in addition 
     to business driven savings and a one off accrual 
     release in Q1 2017. 
--  Risk elements in lending reduced by EUR1.7 billion 
     or 29.8% to EUR4.0 billion compared with Q1 2016, 
     and benefited from the sale of a portfolio of 
     loans in 2016. As at end Q1 2017, REIL were 17.0% 
     of gross customer loans. 
--  RWAs of EUR20.8 billion reduced by EUR4.9 billion, 
     or 19.1%, compared with Q1 2016 driven by the 
     sale of a portfolio of non-performing loans, 
     combined with adjustments to the mortgage modelling 
     approach and an improvement in the macro economic 
     environment. RWAs on the tracker mortgage portfolio 
     reduced by EUR2.5 billion, or 25.3%, compared 
     with Q1 2016 to EUR7.5 billion. 
 

Segment performance

Commercial Banking

 
--  Operating profit of GBP254 million compared with 
     GBP401 million in Q1 2016. Adjusted operating 
     profit of GBP356 million was GBP47 million, or 
     11.7%, lower than Q1 2016, principally reflecting 
     an increased number of specific impairment losses 
     taken in the quarter. An adjusted return on equity 
     of 8.9% compared with 11.2% in Q1 2016. 
--  Net loans and advances increased by GBP3.3 billion, 
     or 3.4%, compared with Q1 2016 reflecting increased 
     borrowing across sectors. Compared with Q4 2016, 
     net loans and advances decreased by GBP0.4 billion 
     as reductions in exposures with weak returns 
     have been partially offset by growth in some 
     segments. 
--  Total income of GBP865 million was GBP12 million, 
     or 1.4%, higher than Q1 2016 principally reflecting 
     higher asset volumes. Net interest margin fell 
     by 12 basis points from Q1 2016 to 1.76% driven 
     by asset margin pressure in a competitive market 
     and lower rate environment. Compared with Q4 
     2016, net interest margin increased by 8 basis 
     points due to the active re-pricing of the deposit 
     book and asset pricing actions on new lending. 
--  Adjusted operating expenses increased by GBP12 
     million, or 2.8%, compared with Q1 2016, reflecting 
     the non recurrence of one off releases in Q1 
     2016, with underlying cost reductions of GBP11 
     million driven by a 10.0% reduction in front 
     office headcount. Adjusted cost:income ratio 
     was 49.7% compared with 49.0% in Q1 2016. 
--  Net impairment losses of GBP61 million, 24 basis 
     points of gross customer loans, were GBP47 million 
     higher than Q1 2016 with four specific impairment 
     charges totalling GBP47 million in the quarter. 
--  RWAs were GBP77.8 billion, an increase of GBP2.1 
     billion compared to Q1 2016, reflecting asset 
     growth partially offset by reduced RWA intensity. 
     Compared with Q4 2016, RWAs reduced by GBP0.7 
     billion reflecting planned reductions in exposures 
     with weak returns, partially offset by moderate 
     growth in some segments. 
 

Private Banking

 
--  Operating profit of GBP33 million was GBP23 million 
     higher than Q1 2016 principally reflecting lower 
     operating expenses. An adjusted return on equity 
     of 8.6% compared with 5.1% in Q1 2016. 
--  Total income of GBP160 million decreased by GBP5 
     million, or 3.0%, compared with Q1 2016 as the 
     benefit of increased asset volumes has been more 
     than offset by reduced net interest margin, down 
     22 basis points to 2.58% primarily reflecting 
     the competitive market and low rate environment. 
--  Adjusted operating expenses were GBP24 million, 
     or 17.5%, lower than Q1 2016 at GBP113 million 
     principally reflecting management actions to 
     reduce operational costs. Adjusted cost:income 
     ratio of 70.6% compared with 83.0% in Q1 2016. 
--  Net loans and advances increased by GBP0.9 billion, 
     or 7.8%, to GBP12.5 billion compared with Q1 
     2016 driven by mortgages. Assets under management 
     of GBP17.8 billion were GBP3.8 billion higher 
     compared with Q1 2016 reflecting underlying growth 
     in net new assets and positive market returns. 
     In addition, investment cash balances were included 
     in assets under management for the first time 
     in Q3 2016. Excluding this, growth was GBP2.6 
     billion. 
 

RBS International

 
--  Operating profit of GBP45 million was GBP7 million, 
     or 13.5%, lower than Q1 2016 driven by higher 
     operating expenses, partially offset by increased 
     income. An adjusted return on equity of 13.0% 
     compared with 16.3% in Q1 2016. 
--  Total income increased by GBP8 million, or 8.9%, 
     to GBP98 million compared with Q1 2016 reflecting 
     higher asset volumes. Net interest margin was 
     broadly stable on Q1 2016 at 1.41% as asset and 
     liability margin pressures have been offset by 
     mitigating pricing actions. 
--  Adjusted operating expenses were GBP8 million, 
     or 22.9%, higher than Q1 2016 at GBP43 million 
     principally reflecting increased regulatory and 
     remediation costs (a combined GBP5 million). 
     Adjusted cost:income ratio of 43.9% compared 
     with 38.9% in Q1 2016. 
--  Net loans and advances to customers increased 
     by GBP0.9 billion, or 11.3%, to GBP8.9 billion 
     compared with Q1 2016 principally reflecting 
     balance draw-downs in the funds sector lending 
     portfolio and foreign exchange movements. 
--  Customer deposits increased by GBP3.7 billion, 
     or 17.1%, to GBP25.3 billion principally reflecting 
     the transfer in of the Luxembourg branch from 
     Capital Resolution in Q2 2016 and foreign exchange 
     movements. 
 

Segment performance

NatWest Markets

 
--  An operating profit of GBP68 million compared 
     with an operating loss of GBP20 million in Q1 
     2016. Adjusted operating profit of GBP187 million 
     compared with an adjusted operating loss of GBP54 
     million in Q1 2016, with the improvement principally 
     reflecting an increase in adjusted income. This 
     generated an adjusted return on equity of 7.9% 
     for the quarter. 
--  Adjusted income increased by GBP231 million, 
     or 83.4%, to GBP508 million. The increase reflected 
     a consistent level of customer activity and an 
     improved trading environment compared to a particularly 
     difficult Q1 2016, notably in Rates. Total income, 
     which includes own credit adjustments, increased 
     by GBP147 million, or 43.1%, to GBP488 million 
     compared with GBP341 million in Q1 2016. 
--  Total expenses increased by GBP59 million, or 
     16.3%, principally reflecting an increase in 
     restructuring costs. Adjusted operating expenses 
     of GBP321 million were GBP10 million, or 3.0%, 
     lower than Q1 2016, and GBP17 million lower than 
     Q4 2016 driven by non-repeat of the annual bank 
     levy charge of GBP13 million. 
--  Funded assets decreased by GBP2.1 billion to 
     GBP113.9 billion compared with Q1 2016. Compared 
     with Q4 2016, funded assets increased by GBP13.0 
     billion in the quarter following the seasonally 
     low levels of activity at the end of 2016. 
--  RWAs decreased by GBP2.0 billion compared with 
     Q1 2016 to GBP34.1 billion principally due to 
     business movements, partially offset by an increase 
     due to the weakening of sterling. 
 

Capital Resolution

 
--  RWAs reduced by GBP4.0 billion in the quarter 
     to GBP30.5 billion primarily reflecting disposal 
     activity and updates to operational risk. 
--  An operating loss of GBP175 million compared 
     with a GBP301 million loss in Q1 2016. Total 
     income losses of GBP59 million compared with 
     income of GBP153 million in Q1 2016, reflecting 
     a GBP115 million decrease in own credit adjustments 
     and increased disposal losses, up GBP48 million 
     to GBP50 million. 
--  Adjusted expenses of GBP69 million reduced by 
     GBP163 million, or 70.3%, compared with Q1 2016, 
     principally reflecting the impact of a 791 reduction 
     in headcount to 254 FTEs by the end Q1 2017. 
--  A net impairment release of GBP45 million was 
     recorded in the quarter, compared with a net 
     impairment loss of GBP196 million in Q1 2016 
     which was driven by a shipping portfolio charge 
     of GBP226 million. 
--  RWAs have fallen by GBP17.1 billion to GBP30.5 
     billion from Q1 2016, primarily due to run-off 
     and loan portfolio disposals. Funded assets have 
     reduced by GBP21.0 billion to GBP29.2 billion 
     for the same period. 
 

Williams & Glyn

 
--  Operating profit of GBP111 million was GBP30 
     million, or 37.0%, higher than Q1 2016 due to 
     a GBP13 million, or 16.9%, reduction in direct 
     expenses and a GBP20 million restructuring charge 
     incurred in Q1 2016. 
--  Total income was broadly stable at GBP206 million 
     compared with Q1 2016. Net interest income was 
     GBP3 million, or 1.9%, higher driven by retail 
     deposits, largely offset by a GBP2 million, or 
     4.7%, reduction in non-interest income. 
--  Operating expenses of GBP84 million were GBP34 
     million, or 28.8%, lower than Q1 2016 driven 
     by reduced staff and restructuring costs. Direct 
     expenses were GBP13 million, or 16.9%, lower 
     driven by a substantial reduction in FTEs, down 
     over 1,000 compared with Q1 2016. 
--  A net impairment loss of GBP11 million compared 
     with GBP6 million in Q1 2016, and reflects the 
     continued benign credit conditions. 
--  Net loans and advances increased by GBP0.5 billion, 
     or 2.5%, to GBP20.6 billion compared with Q1 
     2016 driven by a GBP0.3 billion increase in mortgage 
     balances. 
--  Customer deposits were broadly stable at GBP24.0 
     billion compared with Q1 2016. 
 

Central items & other

 
--  Central items not allocated represent a charge 
     of GBP144 million in the quarter compared with 
     a charge of GBP372 million in Q1 2016. Treasury 
     funding costs were a charge of GBP52 million, 
     compared with a charge of GBP286 million in Q1 
     2016, and included a GBP52 million foreign exchange 
     loss (Q1 2016 - GBP52 million gain) and a GBP18 
     million charge for volatile items under IFRS 
     (Q1 2016 - GBP356 million charge). Restructuring 
     costs of GBP145 million included a GBP73 million 
     net settlement charge related to the RBS Netherlands 
     pension scheme. These were partially offset by 
     a GBP51 million VAT recovery recognised in the 
     quarter. 
 

Selected statutory financial statements

Condensed consolidated income statement for the period ended 31 March 2017

 
                                                 Quarter ended 
                                        =============================== 
                                        31 March  31 December  31 March 
                                            2017         2016      2016 
                                            GBPm         GBPm      GBPm 
======================================  ========  ===========  ======== 
 
Interest receivable                        2,732        2,770     2,845 
Interest payable                           (498)        (562)     (689) 
======================================  ========  ===========  ======== 
Net interest income (1)                    2,234        2,208     2,156 
======================================  ========  ===========  ======== 
 
Fees and commissions receivable              822          821       866 
Fees and commissions payable               (217)        (213)     (212) 
Income from trading activities               399          590        38 
Gain on redemption of own debt                 2            1         - 
Other operating income                      (28)        (191)       216 
======================================  ========  ===========  ======== 
Non-interest income                          978        1,008       908 
======================================  ========  ===========  ======== 
 
Total income                               3,212        3,216     3,064 
======================================  ========  ===========  ======== 
 
Staff costs                              (1,315)      (1,142)   (1,323) 
Premises and equipment                     (377)        (382)     (324) 
Other administrative expenses              (419)      (5,511)     (575) 
Depreciation and amortisation              (342)        (249)     (178) 
Write down of intangible assets                -         (70)      (20) 
======================================  ========  ===========  ======== 
 
Operating expenses                       (2,453)      (7,354)   (2,420) 
======================================  ========  ===========  ======== 
 
Profit/(loss) before impairment 
 (losses)/releases                           759      (4,138)       644 
Impairment (losses)/releases                (46)           75     (223) 
======================================  ========  ===========  ======== 
 
Operating profit/(loss) before 
 tax                                         713      (4,063)       421 
Tax charge                                 (327)        (244)      (80) 
 
Profit/(loss) for the period                 386      (4,307)       341 
======================================  ========  ===========  ======== 
 
Attributable to: 
Non-controlling interests                     11         (27)        22 
Preference share and other dividends         116          161        94 
Dividend access share                          -            -     1,193 
Ordinary shareholders                        259      (4,441)     (968) 
======================================  ========  ===========  ======== 
 
                                             386      (4,307)       341 
======================================  ========  ===========  ======== 
 
Earnings/(loss) per ordinary share 
 (EPS) 
Basic and diluted EPS from continuing 
 and discontinued operations (2)            2.2p      (37.7p)    (8.3p) 
Basic and diluted EPS from continuing 
 operations (2)                             2.2p      (37.7p)    (8.3p) 
======================================  ========  ===========  ======== 
 

Notes:

 
(1)  Negative interest on loans and advances is classed 
      as interest payable. Negative interest on customer 
      deposits classed as interest receivable. Q1 2016 
      has been 
      re-presented accordingly. 
(2)  There is no dilutive impact in any period. 
 

Selected statutory financial statements

Condensed consolidated statement of comprehensive income for the period ended 31 March 2017

 
                                                          Quarter ended 
                                                 =============================== 
                                                 31 March  31 December  31 March 
                                                     2017         2016      2016 
                                                     GBPm         GBPm      GBPm 
===============================================  ========  ===========  ======== 
 
Profit/(loss) for the period                          386      (4,307)       341 
===============================================  ========  ===========  ======== 
 
Items that do not qualify for reclassification 
Loss on remeasurement of retirement 
 benefit schemes                                     (21)          (2)     (529) 
Loss on fair value of credit in 
 financial liabilities designated 
 at fair value 
 through profit or loss due to 
  own credit risk                                    (20)            -         - 
Tax                                                  (16)            3       143 
===============================================  ========  ===========  ======== 
 
                                                     (57)            1     (386) 
===============================================  ========  ===========  ======== 
 
Items that do qualify for reclassification 
Available-for-sale financial assets                    60           68       (8) 
Cash flow hedges                                    (189)        (750)       946 
Currency translation                                  (6)         (13)       582 
Tax                                                    33          191     (238) 
===============================================  ========  ===========  ======== 
 
                                                    (102)        (504)     1,282 
===============================================  ========  ===========  ======== 
 
Other comprehensive (loss)/income 
 after tax                                          (159)        (503)       896 
===============================================  ========  ===========  ======== 
 
Total comprehensive income/(loss) 
 for the period                                       227      (4,810)     1,237 
===============================================  ========  ===========  ======== 
 
Total comprehensive income/(loss) 
 is attributable to: 
Non-controlling interests                              10         (36)        72 
Preference shareholders                                40           68        56 
Paid-in equity holders                                 76           93        38 
Dividend access share                                   -            -     1,193 
Ordinary shareholders                                 101      (4,935)     (122) 
===============================================  ========  ===========  ======== 
 
                                                      227      (4,810)     1,237 
===============================================  ========  ===========  ======== 
 

Selected statutory financial statements

Condensed consolidated balance sheet as at 31 March 2017

 
                                          31 March  31 December 
                                              2017         2016 
                                              GBPm         GBPm 
========================================  ========  =========== 
 
Assets 
Cash and balances at central banks          83,160       74,250 
========================================  ========  =========== 
Net loans and advances to banks             20,513       17,278 
Reverse repurchase agreements and stock 
 borrowing                                  18,200       12,860 
========================================  ========  =========== 
Loans and advances to banks                 38,713       30,138 
========================================  ========  =========== 
Net loans and advances to customers        326,733      323,023 
Reverse repurchase agreements and stock 
 borrowing                                  27,251       28,927 
========================================  ========  =========== 
Loans and advances to customers            353,984      351,950 
Debt securities                             76,656       72,522 
Equity shares                                  691          703 
Settlement balances                          9,128        5,526 
Derivatives                                204,052      246,981 
Intangible assets                            6,464        6,480 
Property, plant and equipment                4,996        4,590 
Deferred tax                                 1,697        1,803 
Prepayments, accrued income and other 
 assets                                      3,642        3,700 
Assets of disposal groups                       92           13 
========================================  ========  =========== 
 
Total assets                               783,275      798,656 
========================================  ========  =========== 
 
Liabilities 
========================================  ========  =========== 
Bank deposits                               40,276       33,317 
Repurchase agreements and stock lending      5,988        5,239 
========================================  ========  =========== 
Deposits by banks                           46,264       38,556 
========================================  ========  =========== 
Customer deposits                          351,498      353,872 
Repurchase agreements and stock lending     38,978       27,096 
========================================  ========  =========== 
Customer accounts                          390,476      380,968 
Debt securities in issue                    28,163       27,245 
Settlement balances                          9,210        3,645 
Short positions                             28,519       22,077 
Derivatives                                196,224      236,475 
Provisions for liabilities and charges      11,619       12,836 
Accruals and other liabilities               6,938        6,991 
Retirement benefit liabilities                 186          363 
Deferred tax                                   637          662 
Subordinated liabilities                    15,514       19,419 
Liabilities of disposal groups                  14           15 
========================================  ========  =========== 
 
Total liabilities                          733,764      749,252 
 
Equity 
========================================  ========  =========== 
Non-controlling interests                      805          795 
Owners' equity* 
  Called up share capital                   11,843       11,823 
  Reserves                                  36,863       36,786 
========================================  ========  =========== 
 
Total equity                                49,511       49,404 
========================================  ========  =========== 
 
Total liabilities and equity               783,275      798,656 
========================================  ========  =========== 
 
*Owners' equity attributable to: 
Ordinary shareholders                       41,650       41,462 
Other equity owners                          7,056        7,147 
========================================  ========  =========== 
 
                                            48,706       48,609 
========================================  ========  =========== 
 

The parent company distributable reserves at 31 March 2017 were GBP7.9 billion (31 December 2016 - GBP8.0 billion).

Selected statutory financial statements

Condensed consolidated statement of changes in equity for the period ended 31 March 2017

 
                                  Share 
                                capital 
                                    and                                  Total          Non 
                              statutory  Paid-in  Retained      Other  owners'  controlling     Total 
                               reserves   equity  earnings  reserves*   equity    interests    equity 
                                   GBPm     GBPm      GBPm       GBPm     GBPm         GBPm      GBPm 
============================  =========  =======  ========  =========  =======  ===========  ======== 
At 1 January 2017                41,926    4,582  (12,936)     15,037   48,609          795    49,404 
Profit attributable 
 to ordinary shareholders 
 and other equity owners              -        -       375          -      375           11       386 
Other comprehensive 
 income 
 - changes in fair 
  value of credit in 
  financial 
  liabilities designated 
   at fair value through 
   profit 
  or loss due to own 
   credit risk                        -        -      (20)          -     (20)            -      (20) 
 - other amounts recognised 
  in equity                           -        -      (21)        128      107          (1)       106 
 - amounts transferred 
  from equity to profit 
  or loss                             -        -         -      (289)    (289)            -     (289) 
 - recycled to profit 
  or loss on disposal 
  of businesses (1)                   -        -         -         27       27            -        27 
 - tax                                -        -      (16)         33       17            -        17 
Preference share and 
 other dividends paid                 -        -     (116)          -    (116)            -     (116) 
Shares and securities 
 issued during the period            69        -       (4)          -       65            -        65 
Reclassification of 
 paid-in equity (2)                   -     (91)         -          -     (91)            -      (91) 
Share-based payments 
 - gross                              -        -      (38)          -     (38)            -      (38) 
Movement in own shares 
 held                                60        -         -          -       60            -        60 
At 31 March 2017                 42,055    4,491  (12,776)     14,936   48,706          805    49,511 
============================  =========  =======  ========  =========  =======  ===========  ======== 
 
                                                                                             31 March 
                                                                                                 2017 
Total equity is attributable 
 to:                                                                                             GBPm 
                                                  ========  =========  =======  ===========  ======== 
Non-controlling interests                                                                         805 
Preference shareholders                                                                         2,565 
Paid-in equity holders                                                                          4,491 
Ordinary shareholders                                                                          41,650 
============================  =========  =======  ========  =========  =======  ===========  ======== 
                                                                                               49,511 
                                                                                             ======== 
*Other reserves consist 
 of: 
                                         =======  ========  =========  =======  ===========  ======== 
Merger reserve                                                                                 10,881 
Available-for-sale 
 reserve                                                                                          287 
Cash flow hedging reserve                                                                         888 
Foreign exchange reserve                                                                        2,880 
============================  =========  =======  ========  =========  =======  ===========  ======== 
                                                                                               14,936 
                                                                                             ======== 
 

Notes:

 
(1)  No tax impact. 
(2)  Paid-in equity reclassified to liabilities as a result of the call of RBS 
      Capital Trust D in March 2017. 
 

Notes

1. Basis of preparation

The condensed consolidated financial statements should be read in conjunction with RBS's 2016 Annual Report and Accounts which was prepared in accordance with International Financial Reporting Standards (IFRS) issued by the International Accounting Standards Board (IASB) and interpretations issued by the IFRS Interpretations Committee of the IASB as adopted by the European Union (EU) (together IFRS).

Accounting policies

Ahead of adopting IFRS 9 Financial Instruments from 1 January 2018 RBS has adopted the provisions in respect of the presentation of gains and losses on financial liabilities designated as at fair value through profit or loss from 1 January 2017. Accordingly, a loss of GBP20 million has been reported in the Consolidated Statement of Other Comprehensive Income instead of in the Consolidated Income Statement. Comparatives have not been restated, however, in Q1 2016 a gain of GBP108 million was included in the Consolidated Income Statement. Own credit adjustments on financial liabilities held for trading will continue to be recognised in the Consolidated Income Statement, a loss of GBP29 million was reported in Q1 2017 (Q1 2016 - gain of GBP148 million).

Apart from the above RBS's principal accounting policies are as set out on pages 297 to 306 of the 2016 Annual Report and Accounts. Other amendments to IFRS effective for 2017 have not had a material effect on RBS's Q1 2017 results.

Critical accounting policies and key sources of estimation uncertainty

The judgements and assumptions that are considered to be the most important to the portrayal of RBS's financial condition are those relating to goodwill, provisions for liabilities, deferred tax, loan impairment provisions and fair value of financial instruments. These critical accounting policies and judgements are described on pages 306 to 308 of RBS's 2016 Annual Report and Accounts.

Going concern

Having reviewed RBS's forecasts, projections and other relevant evidence, the directors have a reasonable expectation that RBS will continue in operational existence for the foreseeable future. Accordingly, the results for the period ended 31 March 2017 have been prepared on a going concern basis.

2. Provisions for liabilities and charges

 
                          Payment      Other  Residential  Litigation 
                                                                  and 
                       protection   customer     mortgage       other 
                                     redress       backed 
                        insurance        (1)   securities  regulatory  Other    Total 
                             GBPm       GBPm         GBPm        GBPm   GBPm     GBPm 
=====================  ==========  =========  ===========  ==========  =====  ======= 
 
At 1 January 2017           1,253      1,105        6,752       1,918  1,808   12,836 
Currency translation 
 and other movements            -        (1)        (114)        (13)     10    (118) 
Charge to income 
 statement                      -          -            -          32    204      236 
Releases to income 
 statement                      -        (2)            -         (3)   (39)     (44) 
Provisions utilised          (78)       (99)            -       (950)  (164)  (1,291) 
=====================  ==========  =========  ===========  ==========  =====  ======= 
At 31 March 2017            1,175      1,003        6,638         984  1,819   11,619 
=====================  ==========  =========  ===========  ==========  =====  ======= 
 

Note:

 
(1)  Closing provision predominantly relates to investment advice, packaged accounts 
      (including costs) and tracker mortgages. 
 

There are uncertainties as to the eventual cost of redress in relation to certain of the provisions contained in the table above. Assumptions relating to these are inherently uncertain and the ultimate financial impact may be different from the amount provided. RBS will continue to monitor the position closely and refresh the underlying assumptions.

3. Litigation, investigations and reviews

RBS's 2016 Annual Report and Accounts issued on 24 February 2017 included comprehensive disclosures about RBS's litigation, investigations and reviews in Note 31. Set out below are the material developments in these matters since the 2016 Annual Report & Accounts were published. RBS generally does not disclose information about the establishment or existence of a provision for a particular matter where disclosure of the information can be expected to prejudice seriously RBS's position in the matter.

Notes

3. Litigation, investigations and reviews (continued)

Litigation

RMBS-related litigation in the US

RBS is in discussions with the US Federal Housing Finance Agency (FHFA) in relation to its primary lawsuit (which is described in the 2016 Annual Report & Accounts) but there can be no assurance as to whether such discussions will continue or result in a settlement. As it has previously stated, RBS reiterates that in connection with its RMBS litigation matters and RMBS investigations taken as a whole, further substantial provisions and costs may be recognised and, depending upon the final outcomes, other adverse consequences may occur.

UK 2008 rights issue shareholder litigation

In December 2016 RBS concluded full and final settlements with four of the five shareholder groups representing 78% of the claims by value. Further, RBS has recently concluded a full and final settlement, without any admission of liability, with shareholders representing around 40% by value of the remaining claimant group. As part of this further settlement, RBS has made available an additional sum in respect of the costs incurred by the remaining group of claimants since December 2016, subject to claim validation. RBS has now reached a resolution with shareholders representing 87% of the original claims by value in the litigation. Should the remaining group's claim not be settled with all claimants, the court timetable provides that a trial of the preliminary issue of whether the rights issue prospectus contained untrue and misleading statements and/or improper omissions will commence on 22 May 2017.

London Interbank Offered Rate (LIBOR)

As previously disclosed, certain members of the Group have been named as defendants in US class actions relating to alleged manipulation of various interest rate benchmarks, each of which is pending in the United States District Court for the Southern District of New York. On 10 March 2017, the court in the action relating primarily to over-the-counter derivatives allegedly linked to JPY LIBOR and Euroyen TIBOR dismissed the case on the ground that the plaintiffs lack standing. The plaintiffs are seeking to amend their complaint in an attempt to address the deficiencies identified by the court in its dismissal order.

FX antitrust litigation

As previously disclosed, RBS plc is a defendant in an FX-related antitrust class action pending in the United States District Court for the Southern District of New York, on behalf of an alleged class of "consumers and end-user businesses." On 24 March 2017, the court granted a motion to dismiss the complaint in this matter on the ground that the purported class lacks standing to pursue antitrust claims.

Claim by the US Federal Deposit Insurance Corporation

On 10 March 2017, the US Federal Deposit Insurance Corporation (FDIC), on behalf of 39 failed US banks, issued a claim in the High Court of Justice of England and Wales against RBS, other LIBOR panel banks and the British Bankers' Association, alleging collusion with respect to the setting of USD LIBOR. The action alleges that the defendants breached English and European competition law as well as asserting common law claims of fraud under US law. The FDIC previously asserted many of the same USD LIBOR-related claims against RBS and others in a lawsuit pending in the United States District Court for the Southern District of New York, though most of the claims in that case have been dismissed as a result of a series of rulings by that court.

Investigations and reviews

Payment Protection Insurance (PPI)

On 2 March 2017, the FCA published Policy Statement 17/3 containing its final rules and guidance on PPI complaint handling. The Policy Statement made clear the FCA's intention to implement a two year PPI complaints deadline with effect from 29 August 2017, bringing an end to new PPI complaints in August 2019. New rules for the handling of Plevin complaints will also come into force on 29 August 2017. The proposals in the Policy Statement are largely as previously anticipated and RBS does not currently consider that an additional provision will be required.

Recent media coverage indicates that a claims management company may issue judicial review proceedings challenging the FCA's proposed 2019 deadline.

Notes

3. Litigation, investigations and reviews (continued)

Supervisory investigation in relation to Coutts & Co Ltd

On 11 April 2017, the Hong Kong Monetary Authority (HKMA) announced that its supervisory investigation in relation to the Hong Kong branch of Coutts & Co Ltd (a member of the Group incorporated in Switzerland) had revealed breaches of local anti-money laundering requirements for which the HKMA has imposed financial penalties of HKD 7 million.

Regulator requests concerning certain historic Russian transactions

Recent media coverage has highlighted an alleged money laundering scheme involving Russian entities between 2010 and 2014. Allegedly certain European banks, including RBS and 16 other UK based financial institutions, and certain US banks, were involved in processing certain transactions associated with this scheme. In common with other banks, RBS is responding to requests for information from the FCA, PRA and regulators in other jurisdictions.

4. Post balance sheet events

Other than matters disclosed, there have been no further significant events between 31 March 2017 and the date of approval of this announcement.

Forward-looking statements

Cautionary statement regarding forward-looking statements

Certain sections in this document contain 'forward-looking statements' as that term is defined in the United States Private Securities Litigation Reform Act of 1995, such as statements that include the words 'expect', 'estimate', 'project', 'anticipate', 'commit', 'believe', 'should', 'intend', 'plan', 'could', 'probability', 'risk', 'Value-at-Risk (VaR)', 'target', 'goal', 'objective', 'may', 'endeavour', 'outlook', 'optimistic', 'prospects' and similar expressions or variations on these expressions.

In particular, this document includes forward-looking statements relating, but not limited to: future profitability and performance, including financial performance targets such as return on tangible equity; cost savings and targets, including cost:income ratios; litigation and government and regulatory investigations, including the timing and financial and other impacts thereof; structural reform and the implementation of the UK ring-fencing regime; the implementation of RBS's transformation programme, including the further restructuring of the NatWest Markets business; the satisfaction of the Group's residual EU State Aid obligations; the continuation of RBS's balance sheet reduction programme, including the reduction of risk-weighted assets (RWAs) and the timing thereof; capital and strategic plans and targets; capital, liquidity and leverage ratios and requirements, including CET1 Ratio, RWA equivalents (RWAe), Pillar 2 and other regulatory buffer requirements, minimum requirement for own funds and eligible liabilities, and other funding plans; funding and credit risk profile; capitalisation; portfolios; net interest margin; customer loan and income growth; the level and extent of future impairments and write-downs, including with respect to goodwill; restructuring and remediation costs and charges; future pension contributions; RBS's exposure to political risks, operational risk, conduct risk, cyber and IT risk and credit rating risk and to various types of market risks, including as interest rate risk, foreign exchange rate risk and commodity and equity price risk; customer experience including our Net Promotor Score (NPS); employee engagement and gender balance in leadership positions.

Limitations inherent to forward-looking statements

These statements are based on current plans, estimates, targets and projections, and are subject to significant inherent risks, uncertainties and other factors, both external and relating to the Group's strategy or operations, which may result in the Group being unable to achieve the current targets, predictions, expectations and other anticipated outcomes expressed or implied by such forward-looking statements. In addition certain of these disclosures are dependent on choices relying on key model characteristics and assumptions and are subject to various limitations, including assumptions and estimates made by management. By their nature, certain of these disclosures are only estimates and, as a result, actual future gains and losses could differ materially from those that have been estimated. Accordingly, undue reliance should not be placed on these statements. Forward-looking statements speak only as of the date we make them and we expressly disclaim any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements contained herein to reflect any change in the Group's expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based.

Important factors that could affect the actual outcome of the forward-looking statements

We caution you that a large number of important factors could adversely affect our results or our ability to implement our strategy, cause us to fail to meet our targets, predictions, expectations and other anticipated outcomes or affect the accuracy of forward-looking statements we describe in this document, including in the risk factors and other uncertainties set out in the Group's 2016 Annual Report on Form 20-F and other materials filed with, or furnished to, the US Securities and Exchange Commission, and other uncertainties discussed in this document. These include the significant risks for RBS presented by the outcomes of the legal, regulatory and governmental actions and investigations that RBS is or may be subject to (including active civil and criminal investigations) and any resulting material adverse effect on RBS of unfavourable outcomes and the timing thereof (including where resolved by settlement); economic, regulatory and political risks, including as may result from the uncertainty arising from the EU Referendum; RBS's ability to satisfy its residual EU State Aid obligations and the timing thereof; RBS's ability to successfully implement the significant and complex restructuring required to be undertaken in order to implement the UK ring-fencing regime and related costs; RBS's ability to successfully implement the various initiatives that are comprised in its transformation programme, particularly the proposed further restructuring of the NatWest Markets business, the balance sheet reduction programme and its significant cost-saving initiatives and whether RBS will be a viable, competitive, customer focused and profitable bank especially after its restructuring and the implementation of the UK ring-fencing regime; the exposure of RBS to cyber-attacks and its ability to defend against such attacks; RBS's ability to achieve its capital and leverage requirements or targets which will depend in part on RBS's success in reducing the size of its business and future profitability as well as developments which may impact its CET1 capital including additional litigation or conduct costs, additional pension contributions, further impairments or accounting changes; ineffective management of capital or changes to regulatory requirements relating to capital adequacy and liquidity or failure to pass mandatory stress tests; RBS's ability to access sufficient sources of capital, liquidity and funding when required; changes in the credit ratings of RBS, RBS entities or the UK government; declining revenues resulting from lower customer retention and revenue generation in light of RBS's strategic refocus on the UK; as well as increasing competition from new incumbents and disruptive technologies.

Forward-looking statements

In addition, there are other risks and uncertainties that could adversely affect our results, ability to implement our strategy, cause us to fail to meet our targets or the accuracy of forward-looking statements in this document. These include operational risks that are inherent to RBS's business and will increase as a result of RBS's significant restructuring initiatives being concurrently implemented; the potential negative impact on RBS's business of global economic and financial market conditions and other global risks; the impact of a prolonged period of low interest rates or unanticipated turbulence in interest rates, yield curves, foreign currency exchange rates, credit spreads, bond prices, commodity prices, equity prices; basis, volatility and correlation risks; the extent of future write-downs and impairment charges caused by depressed asset valuations; deteriorations in borrower and counterparty credit quality; heightened regulatory and governmental scrutiny and the increasingly regulated environment in which RBS operates as well as divergences in regulatory requirements in the jurisdictions in which RBS operates; the risks relating to RBS's IT systems or a failure to protect itself and its customers against cyber threats, reputational risks; risks relating to increased pension liabilities and the impact of pension risk on RBS's capital position; risks relating to the failure to embed and maintain a robust conduct and risk culture across the organisation or if its risk management framework is ineffective; RBS's ability to attract and retain qualified personnel; limitations on, or additional requirements imposed on, RBS's activities as a result of HM Treasury's investment in RBS; the value and effectiveness of any credit protection purchased by RBS; risks relating to the reliance on valuation, capital and stress test models and any inaccuracies resulting therefrom or failure to accurately reflect changes in the micro and macroeconomic environment in which RBS operates, risks relating to changes in applicable accounting policies or rules which may impact the preparation of RBS's financial statements or adversely impact its capital position; the impact of the recovery and resolution framework and other prudential rules to which RBS is subject; the recoverability of deferred tax assets by the Group; and the success of RBS in managing the risks involved in the foregoing.

The forward-looking statements contained in this document speak only as at the date hereof, and RBS does not assume or undertake any obligation or responsibility to update any forward-looking statement to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

The information, statements and opinions contained in this document do not constitute a public offer under any applicable legislation or an offer to sell or solicit of any offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments.

Appendix

Segmental Income statement reconciliations

Segmental income statement reconciliations

 
                                                  PBB                       CPB                                                 Central 
                                            ===============  ================================== 
                                                                                                                                  items 
                                                     Ulster  Commercial  Private            RBS  NatWest     Capital  Williams        &    Total 
                                                       Bank 
                                             UK PBB     RoI     Banking  Banking  International  Markets  Resolution    & Glyn    other      RBS 
Quarter ended 31 March 
 2017                                          GBPm    GBPm        GBPm     GBPm           GBPm     GBPm        GBPm      GBPm     GBPm     GBPm 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Income statement 
Total income - statutory                      1,377     145         865      160             98      488        (59)       206     (68)    3,212 
Own credit adjustments                            -       1           -        -              -       20           7         -        1       29 
Gain on redemption of 
 own debt                                         -       -           -        -              -        -           -         -      (2)      (2) 
Total income - adjusted                       1,377     146         865      160             98      508        (52)       206     (69)    3,239 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating expenses - statutory                (851)   (142)       (550)    (124)           (46)    (420)       (161)      (84)     (75)  (2,453) 
Restructuring costs - 
 direct                                          20      19          39        -              -        -          70         -      429      577 
                                 - 
                                  indirect      111      15          60       11              3       68          16         -    (284)        - 
Litigation and conduct 
 costs                                            4       -           3        -              -       31           6         -       10       54 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating expenses - adjusted                 (716)   (108)       (448)    (113)           (43)    (321)        (69)      (84)       80  (1,822) 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Impairment (losses)/releases                   (32)      24        (61)      (3)            (7)        -          45      (11)      (1)     (46) 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss) 
 - statutory                                    494      27         254       33             45       68       (175)       111    (144)      713 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss) 
 - adjusted                                     629      62         356       44             48      187        (76)       111       10    1,371 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Additional information 
Return on equity (1)                          24.8%    4.0%        5.7%     6.0%          12.0%     1.7%          nm        nm       nm     3.1% 
Return on equity - adjusted 
 (1,2)                                        32.0%    9.3%        8.9%     8.6%          13.0%     7.9%          nm        nm       nm     9.7% 
Cost income ratio (3)                         61.8%   97.9%       62.0%    77.5%          46.9%    86.1%          nm     40.8%       nm    76.1% 
Cost income ratio - adjusted 
 (2,3)                                        52.0%   74.0%       49.7%    70.6%          43.9%    63.2%          nm     40.8%       nm    55.8% 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Quarter ended 31 December 
 2016 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Income statement 
Total income - statutory                      1,339     137         867      161             96      285       (293)       217      407    3,216 
Own credit adjustments                            -       -           -        -              -       29           8         -       77      114 
Gain on redemption of 
 own debt                                         -       -           -        -              -        -           -         -      (1)      (1) 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Total income - adjusted                       1,339     137         867      161             96      314       (285)       217      483    3,329 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating expenses - statutory              (1,042)   (226)     (1,009)    (159)           (64)    (850)     (3,340)      (97)    (567)  (7,354) 
Restructuring costs - 
 direct                                           1       6          12        6              1        3          21         -      957    1,007 
                                 - 
                                  indirect       50     (2)          34        8              1       43        (13)         -    (121)        - 
Litigation and conduct 
 costs                                          214      77         407      (1)              1      466       3,156         -    (192)    4,128 
Operating expenses - adjusted                 (777)   (145)       (556)    (146)           (61)    (338)       (176)      (97)       77  (2,219) 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Impairment (losses)/releases                   (16)      47        (83)        8              1        -         130      (11)      (1)       75 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss) 
 - statutory                                    281    (42)       (225)       10             33    (565)     (3,503)       109    (161)  (4,063) 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss) 
 - adjusted                                     546      39         228       23             36     (24)       (331)       109      559    1,185 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Additional information 
Return on equity (1)                          13.5%  (5.8%)      (9.1%)     1.6%           8.8%  (30.2%)          nm        nm       nm  (48.2%) 
Return on equity - adjusted 
 (1,2)                                        27.8%    5.4%        5.3%     4.5%           9.8%   (2.7%)          nm        nm       nm     8.6% 
Cost income ratio (3)                         77.8%  165.0%      117.1%    98.8%          66.7%       nm          nm     44.7%       nm   230.2% 
Cost income ratio - adjusted 
 (2,3)                                        58.0%  105.8%       62.6%    90.7%          63.5%   107.6%          nm     44.7%       nm    66.3% 
==========================================  =======  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
For notes to this table 
 refer to page 3 
 

Segmental income statement reconciliations

 
                                                PBB                      CPB                                                 Central 
                                           =============  ================================== 
                                                                                                                               items 
                                                  Ulster  Commercial  Private            RBS  NatWest     Capital  Williams        &    Total 
                                              UK    Bank 
                                             PBB     RoI     Banking  Banking  International  Markets  Resolution    & Glyn    other      RBS 
Quarter ended 31 March 
 2016                                       GBPm    GBPm        GBPm     GBPm           GBPm     GBPm        GBPm      GBPm     GBPm     GBPm 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Income statement 
Total income - statutory                   1,275     158         853      165             90      341         153       205    (176)    3,064 
Own credit adjustments                         -     (3)           -        -              -     (64)       (108)         -     (81)    (256) 
Strategic disposals                            -       -           -        -              -        -           6         -        -        6 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Total income - adjusted                    1,275     155         853      165             90      277          51       205    (257)    2,814 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating expenses - statutory             (750)   (110)       (438)    (153)           (36)    (361)       (258)     (118)    (196)  (2,420) 
Restructuring costs - 
 direct                                       13       6           1        1              -        -           7        20      190      238 
                                - 
                                 indirect      9       -         (1)       15              1       12           9         -     (45)        - 
Litigation and conduct 
 costs                                         -       -           2        -              -       18          10         -        1       31 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating expenses - adjusted              (728)   (104)       (436)    (137)           (35)    (331)       (232)      (98)     (50)  (2,151) 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Impairment (losses)/releases                (16)      13        (14)      (2)            (2)        -       (196)       (6)        -    (223) 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss) 
 - statutory                                 509      61         401       10             52     (20)       (301)        81    (372)      421 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
Operating profit/(loss) 
 - adjusted                                  531      64         403       26             53     (54)       (377)       101    (307)      440 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 
Additional information 
Return on equity (1)                       26.1%    8.8%       11.1%     1.5%          16.0%   (2.6%)          nm        nm       nm   (9.6%) 
Return on equity - adjusted 
 (1,2)                                     27.3%    9.2%       11.2%     5.1%          16.3%   (4.4%)          nm        nm       nm   (9.4%) 
Cost income ratio (3)                      58.8%   69.6%       49.3%    92.7%          40.0%   105.9%          nm     57.6%       nm    78.7% 
Cost income ratio - adjusted 
 (2,3)                                     57.1%   67.1%       49.0%    83.0%          38.9%   119.5%          nm     47.8%       nm    76.1% 
=========================================  =====  ======  ==========  =======  =============  =======  ==========  ========  =======  ======= 
 

Notes:

 
(1)  RBS's CET1 target is 13% but for the purposes of computing segmental return 
      on equity (ROE), to better reflect the differential drivers of capital 
      usage, segmental operating profit after tax and adjusted for preference 
      dividends is divided by notional equity allocated at different rates of 
      14% (Ulster Bank RoI - 11% prior to Q1 2017), 11% (Commercial Banking), 
      14% (Private Banking - 15% prior to Q1 2017), 12% (RBS International) 
      and 15% for all other segments, of the monthly average of segmental risk-weighted 
      assets incorporating the effect of capital deductions (RWAes). RBS Return 
      on equity is calculated using profit for the period attributable to ordinary 
      shareholders. 
(2)  Excluding own credit adjustments, gain on redemption of own debt, strategic 
      disposals, restructuring costs and litigation and conduct costs. 
(3)  Operating lease depreciation included in income (Q1 2017 - GBP36 million; 
      Q4 2016 - GBP37 million and Q1 2016 - GBP38 million). 
 

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