Ushur Introduces Digital Engagement for KYC and Paperless Enrollment
30 April 2024 - 4:00PM
Ushur, the leader in AI-powered Customer Experience Automation
(CXA), has announced the launch of its self-service solution for
financial institutions to automate Know Your Customer (KYC) and
paperless enrollment processes.
KYC regulations require financial institutions to continually
verify the accuracy of customer records, such as phone numbers and
addresses. Traditional methods of outreach, such as letters and
emails, often result in low response rates, exposing businesses to
compliance risks.
Moreover, as financial institutions shift from paper-based to
digital processes to streamline operations, securing customer
consent through conventional methods remains a costly
challenge.
Ushur's innovative solution facilitates the seamless capture of
customer details and consent, offering proactive digital
experiences at scale. Business users can now launch self-service
journeys that efficiently guide customers through address
verification and paperless opt-ins, tailored to their preferred
interaction methods:
- Reduce manual data entry with native tools and
integrations
- Reach customers through their preferred channels, including
text, email and mobile apps
- Ensure secure transmission of Personally Identifiable
Information (PII).
"By automating Know Your Customer (KYC) and paperless enrollment
processes, we enable clients to capture critical information and
support Go Green efforts through innovative communication
channels,” said Yvonne Daugherty, Global Head of Industries at
Ushur. “Our AI-powered platform combines ease of use with
enterprise-class security, empowering large, highly regulated
enterprises to swiftly meet AI and digital innovation goals while
overcoming costly operational inefficiencies."
Ushur’s digital experiences are designed to bridge engagement
gaps in mortgage, auto, student and credit card lending and
servicing. This launch underscores Ushur's commitment to enhancing
self-service capabilities within highly regulated industries. To
witness the KYC and Paperless Enrollment solution firsthand,
register for Ushur's Future of Finance session here.
About Ushur:Ushur delivers the world’s first
AI-powered Customer Experience Automation™ platform purpose-built
from the ground up to intelligently automate entire customer
journeys end to end. Designed to provide delightful,
hyper-personalized customer experiences through rapid issue
resolution and unified, omnichannel engagement, Ushur is the
first-of-its-kind system of intelligence. It combines
Conversational Automation and Knowledge Work Automation in a
no-code, cloud-native SaaS platform to digitally transform every
step of the complete enterprise customer experience, from
Micro-Engagements™ to entire customer journeys. Backed by leading
investors including Third Point Ventures, 8VC, Pentland Ventures,
Aflac Ventures and Iron Pillar, Ushur’s Customer Experience
Automation™ solutions are currently in production at some of the
leading insurance providers across the globe, including Irish Life,
Unum, Aetna, Cigna and Equitable.
Media Contact Chris Ulbrich ushur@firebrand.marketing 415 848
9175