Ft Caps Discussion Threads

[ben nevis] 04/3/2008 09:12

Anybody still at Caps ??

I wondering if it's improved at all.

In some ways it is nicer than IG (like rollovers).

Hassanhoda - are you still suffering with them ?

( we both had that nasty bug, with funding the account.)

[alfg] 12/2/2008 11:02

That was a quick reply Tom:00

Glad you recieved it

So far i`m very impressed with the execution speed , the platform is basic and doesn`t cover a great range .If you scale in on trades as i do execution speed is excellent .If there`s any blips i`ll let the board know

ps..you receive £75 introduction fee each (person who introduces and person who opens account) and for beginners within the first 8 weeks an offer of up to £250 refund of losing trades

Seems fair enough

[code warrior] 12/2/2008 10:53

Thanks , Alf - very well, and for your input on Worldspreads.

I have your e-mail address, so will drop you a line if/when
I decide to open an account with WS.

Take care and very best regards,

t. :-)

[alfg] 12/2/2008 10:40

My deepest apologies jojo and TomL

I don`t like not replying and forgot about those comments i made

jojo i`ve switched to another account for sb trading for ftse trades only , speed of execution is excellent

Tom , how are you my old friend .Well i hope .My apologies for such a late reply .I don`t post on the ftse thread now it`s simply not worth the hassle .

Tom that`s a difficult question it`s a bit similar to asking which is the nicest way to pop your clogs:00

In order of speed of execution for ftse trades Worldspreads is excellent .I`ve opened an account in the wife`s name if you or anyone else for that matter wants a recomendation let me know .Their rolling ftse futures with a spread of 1 (yes 1) is on par with direct access .I don`t trade equity with these .

For wall street also a spread of 2 in market hours execution speed excellent

There`s not a lot to choose amongst them

[setanta3] 08/2/2008 17:07

LOL
the band is taking a break!

[badday] 08/2/2008 16:52

Sentana3, My guess is that you don't work at all.......

[setanta3] 07/2/2008 23:27

badday

you dont happen to work for spreadex do you, put up a helpful link like that, thanks.
the patter sounds pat!

[badday] 01/2/2008 21:11

Surpised that Spreadex hasn't had a favourable mention? They spreadbet virtually any company with a market cap of £7m+. Good spreads, and excellent customer service. I tend to bet via phone, but the website looks prety good too. Reason i bet via phone is that not all companies traded are shown on the website. I have never heard / read a bad word about Spreadex.
My experiece is limied to a closed Capital spreads account, and an open IG and spreadex account.......best not too have all your eggs in the one basket.

[code warrior] 01/2/2008 20:29

Alf,

In your judgement, who are the three sb cos that you would go with in order of personal priority? Reasons for selection would also be most appreciated.

Many thanks for your time in responding to this request.

Very best regards,
t. :-)

[code warrior] 01/2/2008 20:26

Hi guys,

Reading this with shock and horror, as someone with a fully funded but currently inactive account with Caps. :(

t.

[jojo] 01/2/2008 17:38

Alf - you know the solution!

[jojo] 31/1/2008 20:09

Thanks tim - I only ask as, last night, you were asking what IG's spread on the share price was. I think I opened my account with them in 1998 - so long ago it's hard to recall!

[tim 3] 31/1/2008 19:30

Hi jojo

I have been spread betting on and off for over 8 years.

Started with the very early days at ig when their deling was done through a very basic chat type dealer box.

I have also had an account with finspreads for several years.

The rest of my experience is based on feedback on here and other sites and looking at the sb firms sites.

[jojo] 31/1/2008 18:40

tim - how much experience infoms your view?

[tim 3] 31/1/2008 18:08

In my experience as spread bet companys go CMC are the best and IG are second.

I think the problem is that many of the others just do not have the infrastructure to offer a consistent reliable service.

[tlee05] 31/1/2008 11:51

I take it you lot are as usless as me! ;)

[tlee05] 28/1/2008 11:44

The contact desk takes a few minutes to pick up the phone and sort out the current issues, a single point makes one hell of difference TBH if your in and out like a yo-yo. I have not emailed the company back but my poor grammer never does the trick. Does anyone fancy writing me out a nice reply whos more in touch with the FSA it may just entertain a few of us.

[tlee05] 24/1/2008 19:11

Dear Sir

Thank you for your email.

I have asked a dealer to investigate your query.

They have confirmed that your trade on FTSE March will stand as we accepted the price you requested and at no time between your trade opening and being closed could your trade have been in a profit as you entered the market on the high and for the next 20 minutes the market did not rally passed your entry level. The price you decided to sell at was also accepted and due to this we will not be able to investigate further.

1) If you are having problems trading on the platform you can contact the dealing line on 0207 456 7010 and they will be able to help.

2) Our system does not reject prices based on whether they are profitable or not. When a price comes through to a dealer they only receive the stake size and price request. If the price is still valid the trade will be accepted, if not then it will be rejected.

3) If a trade is rejected do check your open positions. If you have any concerns please contact Customer Support on 0207 456 7020 and we will be able to help.

4) During times of extreme volatility on the markets we may need to go to telephone trading only. If you wish to trade you can contact us on the number provided.

6) We have the right to change the spread on our markets during times of extreme volatility which can create a widening in the spread in the underlying market. Please refer to our Terms and Conditions for further information.

7) If you have problems adjusting stops or trading please contact us and we will be happy to help.

8) During busy times on the markets there can be a delay in filling orders. If our price has reached and traded at your level your stop should be honoured. If it has gapped through your level, your order would be filled at the first quoted price after the gapping.

9) You are aware that our stops are not guaranteed before opening an account with us and this information is available on every page of our platform.

10) If you cannot trade online then we are contactable by telephone during our quoting hours.

Kind Regards

Customer Support




--------------------------------------------------------------------------------
From:
Sent: 24 January 2008 15:31
To: [e-mail]
Subject: RE: Account number:




Rebecca,

My mistake it was the trade after for the FTSE March at 12:32 the trade as you can see the sell was 2 minutes later at 12:34 this is when it showed up....?? Also I had a rejected trade a few days back losing me £1000 and was only refunded half I would suggest you need to improve your customer service and your current trading platform, I do appreciate you have taken the time to contact me but maybe you're not in the position to offer me a refund?
Your platform has caused me nothing but stress there is already a lot of negative discussions about CapitalSpreads. Etc the power cut the other day no answer on the telephones... Or closing the FTSE during the day! I will be expecting a refund other wise like I said I will be contacting the FSA and The Times.

A list of problems:

1. Platform is slow

2. Trades often get rejected if the market moves in the Spread betters favour by the time it takes to get filled.

3. Often trades get rejected then they apper a few minutes later

4. When the market moves fast they very often shut down even if you have a trade on

5. When this happens its virtually impossible to get through on the phone

6. They sometimes have a 4pts spread on the ftse but advertise 1pt

7. Adjusting stops often takes ages

8. If you have a stop on the trade often carries on until a dealer closes it

9. Stops are NOT guaranteed

Thanks

[alfg] 23/1/2008 17:27

Well done Tlee

I had "check open positions" again today

I asked why they`d stopped trading ftse again

Their feed was playing up this time

Convenient

You just don`t know if it`s the truth or they covering their asses because they can`t hedge with the volatility

If it`s the latter they need to improve the stabilty of the platform and increase process speed

They increased spread to 2 again

Why

I laid some off with another sb company

[tlee05] 23/1/2008 14:51

I've linked CAPS to this forum, As they did another rejected trade on me this time it was only about £300. Caps can't handle the FTSE keeps getting closed.

[masquerade66] 23/1/2008 12:06

But if I was short, then surely I can buy back at anything below my entry point providing it's within the range of the market? Or did I just get shafted?

[chippy2] 23/1/2008 11:56

It seems they do what suits them all the time but all one can do is switch provider ! That way we have it our way and not theirs..