Hargreaves Lansdown Share Discussion Threads

[cyfalafwr] 16/10/2013 14:12

Have any of the ''minority clients'' written in to complain about last Friday and had a positive response in someway with any refunds of dealing charges?
Must say surprised share has gone up strongly after the calamity of the RMG sell off.

[miata] 16/10/2013 14:05

It seems from the posts on the RMG thread that iWeb and Barclays Stockbrokers handled it well. iWeb charges are much lower than Barclays Stockbrokers.

Anyone got a better suggestion?

[tudes100] 16/10/2013 13:34

Received a generic email today through my account to apologise, blame the number of people participating in the RM offer through HL and refund my commission.
They conveniently directed me to their terms and conditions to confirm they will not reimburse monies lost by my inability to trade.
Its left a very bad taste in my mouth and I'm going to spend some time looking at other broking options.

[jsbach123] 16/10/2013 08:37

Well written shanklin and thanks for sharing. I too had no problem placing any trades on my TD account. HL stand condemned on two counts firstly their inexcusable failure to provide a service - not just for a few people for a few minutes but many for practically a whole trading day and secondly their arrogance in publishing statements which appear at best to be half truths.

[shanklin] 16/10/2013 08:05

FWIW, I sent the following to HL yesterday. Yet to get a reply.

"Dear Sir or Madam

This e-mail is to register my extreme disappointment at the appalling performance of your web-site on Friday 11th October. As HL must know, it was impossible to log-in for most of the day and when one could log-in, it was impossible to trade for 99%+ of the day.

It is extremely annoying to have lost several hundred pounds due to being unable to trade, but my level of annoyance has been compounded by:
- the absence of any form of apology, albeit I see the Guardian did show an apology written by your CE; why was this not e-mailed to all clients?
- the ludicrous statement in today's IMS.

Specifically I think the following statement is completely untrue and a flagrant misrepresetation of the state of the service provided by HL on Friday, so it really should not be included in an RNS.

"A minority of clients experienced a reduction in service around the Royal Mail Share Offer period primarily because of the sheer demand to participate through Hargreaves Lansdown. We consider there are no notable financial implications, but we do not underestimate the inconvenience caused to some clients, and have apologised to clients who experienced delays. We will consider any lessons to be learned for the future."

I would be less unhappy if HL had admitted the scale of the problem and committed to resolving it.

I look forward to your response. Are you trying to encourage clients to move to more technically capable platforms?

Regards ..."

Incidentally, having been out of the house on Friday morning until circa 09:30, I logged on to the TDW web-site and was able to trade within seconds as though it was a normal day.

[tenapen] 15/10/2013 19:30

Jack, i did not come on this thread to make excuses or be a prat of which my post this morning showed me to be, sorry. All i wanted to say was that Brokers in general will be posting fantastic profits after this past week with the Royal Mail IPO and maybe its a good idea to buy. I hold and use Jarvis (JIM) who have also been caught napping with the volume of trades the past few days, but i intend to top-up and look forward to the next results, they should be V good.

[jack1236] 15/10/2013 06:52

tenapen

Stop making excuses for HL, if they didn't know what was going to happen then they are even more incompetent, especially as they promoted the 'offer' like crazy. What did they think was going to happen?

[tenapen] 15/10/2013 06:08

just think of all of the money HL as saved you in not being able to trade.

If your life is playing games, eating pizza and trading shares, you need to get one .... a life that is. No advice intended.

[zangdook] 14/10/2013 15:06

tenapen 12 Oct'13 - 14:13 - 476 of 484 0 0

No Offence intended, but wouldn't the clever thing to do given yesterdays 'busy day' and the ripples to come ! be to buy some shares in HL

Tell you what, I don't have a website so you can't waste any time there and I can tell you now I'm not answering the phone, so overall my service is better than HL's. You don't make any deals but you don't waste any time. Care to invest in me? I need a new smartphone to play games on while I eat the pizza you're paying for.

[charlotte21] 14/10/2013 09:22

And their share price just keeps climbing....I'm another one voting with my feet. I hope some of you will join me. And no mention of compensation for lost opportunity/value....time to read their t's and c's to see what we're entitled to...if anything...surely more than a non-apoplogy on the website....

[plasybryn] 14/10/2013 09:16

Apology on Web Site from Ian Gormless but still says "some clients" - does he know what is going on?

[scottishfield] 14/10/2013 09:01

Absolutely zan, but can't get throu on phone. Totally unacceptable

[par555] 12/10/2013 22:34

Tried all day to trade on line best I achieved were a couple of quotes which when I tried to accept were timed out due to slowness of website. Must have tried about 50 times to get through on the phone throughout the day. Managed to get answered once, guy couldn't deal with my transaction said he would put me through to a fund dealer , all I got was musack and ' we are very busy ' messages , held for 10 minutes then gave up before my blood pressure hit cardiac arrest levels ! For Ian Gorham to attempt to minimise the problem by suggesting that only some customers were affected is unbelievable. Managed to trade on line all day with TD.

[finethings] 12/10/2013 14:33

Not impressed by HL - expected better - all day and couldn't trade a bean - are there any brokers that people actually recommend (not TDW they are worse than HL)

[tenapen] 12/10/2013 14:13

No Offence intended, but wouldn't the clever thing to do given yesterdays 'busy day' and the ripples to come ! be to buy some shares in HL ?. Just my thoughts and No advice intended. I Do Not hold HL.

[jsbach123] 11/10/2013 17:21

Clearly it is no good expressing dissatisfaction in writing or verbally - I am going to vote with my feet and my wallet and take my business away from them. Not least because of the arrogance and half truths made in the statement by Gorham.

[turbomouth] 11/10/2013 16:39

Wanted to buy Croda when I came home. Can't believe it

T

[plasybryn] 11/10/2013 16:18

I think H.L. should refund all the dealing charges on all these sells due to their incompetence.
I agree with what was said earlier about their arrogance and "we are always right" attitude.
Hopefully this will bring them down a peg or two & allow them to eat a bit of humble pie.
I feel sorry for the staff who must have had a bad day dealing with upset customers due to ineffective management.
I hope the FCA give them a serious warning.

[scottishfield] 11/10/2013 15:32

The website's going to be off all day, if they're not careful, that's very damming. I'm furious.