Riley McNulty of Keypoint
Intelligence will present at the Document Strategy Forum 2024 in
Boston on May 20. His talk will explore the evolution of
customer experience influenced by AI, focusing on its impact on
communications software and the document and printing
industries.
FAIRFIELD, N.J., April 30,
2024 /PRNewswire-PRWeb/ -- Keypoint Intelligence is
pleased to announce that Riley
McNulty, Vice President of Customer Experience &
Consulting at Keypoint Intelligence, will speak at the Document
Strategy Forum 2024 from May 20-22 in
Boston. He will be presenting
"Shaping Tomorrow's Journeys: The Evolution of Customer Experience
in an AI-Inspired World" on May 20,
from 10:00 AM to 10:50 AM. This
session will provide a comprehensive outlook on the intersection of
customer communications software, customer experience, and the
document and printing industries.
Attendees will be equipped with actionable insights into several
key objectives crucial for businesses that leverage AI to enhance
customer experience. These include:
- Top considerations for customer
experience investments
- The role transactional communications
play in the customer journey
- AI role in CCM today
Riley has been working in the document output industry for over
25 years. This deep-rooted experience in market research, strategic
planning, and consulting, equips him with a unique perspective on
the evolving market dynamics in the customer communications
industry. Riley's approach, which combines quantitative analysis
and qualitative insights, provides invaluable insights for those
looking to innovate and improve their customer communication
strategies. And, as an early adopter of AI, he will share how AI
impacts the industry and how companies can use AI to drive better
customer connections.
Join Riley to explore how AI is reshaping consumer engagement
and the strategic moves that can place your business at the
forefront of innovation. For more information, visit DSF '24
website.
About Keypoint Intelligence:
For 60 years, clients in the digital imaging industry have relied
on Keypoint Intelligence for independent hands-on testing, lab
data, and extensive market research to drive their product and
sales success. Keypoint Intelligence has been recognized as the
industry's most trusted resource for unbiased information,
analysis, and awards due to decades of analyst experience.
For media inquiries, email:
pr@keypointintelligence.com.
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SOURCE Keypoint Intelligence