Servicepower Share Discussion Threads

[chrisdgb] 12/8/2016 10:25

Hopefully get updated numbers in the next GECR research note....

[chimers] 11/8/2016 08:08

No mate its of no interest at all , its just a bunch of cloying words.

What you want is NUMBERS.

[yoyoy] 10/8/2016 22:29

Not a new contract so no announcement expected and I doubt that this is of any interest.

"Warrantech Announces New Service Network Updates
ON AUGUST 10, 2016 BY WARRANTECHIN EXTENDED WARRANTYLEAVE A COMMENT
Warrantech is proud to announce that we have made several updates to our service network, starting with a new field service network management team. Effective immediately, David Velasquez will provide enhanced partnering and direct support as the West Regional Manager, along with Brian Schlepp, Central Regional Manager, and Brian Weaver, East Regional Manager.

We are also excited about the implementation of software solutions from ServicePower, who will provide mobile workforce management tools to drive efficiency and streamline how Warrantech dispatches service centers and schedules appointments with customers.

“One of the many benefits of ServicePower is the transparency it provides our customer service staff with our field, enabling us to provide real-time updates on the status of repairs,” said Ricardo Pina, Warrantech Customer Service Manager. “I am confident that ServicePower will greatly reduce service turnaround times and minimize escalations and complaints.”

ServicePower, which goes live on August 10, will allow customers to pick calendar dates and times, and automatically dispatch service. The program will also report when a service order has not been completed within three days, at which point a servicer will get an alert and the customer will be given an update as well.

Additional support functions being implemented to provide enhanced customer/servicer follow-up include:

• Enrollment available for direct deposit (ACH) for payment of repairs and replacement.

• Completed claims will be processed for payment within 7 business days.

• Warrantech will cover trip/service calls for non-validated repairs (i.e., No Problem Found).

• Implementation of a Parts Order guarantee: Parts Orders through Warrantech’s parts portal are guaranteed for 90 days. In the event the part fails within 90 days, Warrantech will pay servicer for second service call.

• The current market environment dictates the ability to promote increased repair opportunities; we may, as required, opt to use a non-OEM part(s) to complete the service event.

• Improved call center staffing and training to promote a world-class experience.

• Upcoming implementation of the following ServicePower solutions: ServiceDispatch, ServiceStats and ServiceOutsourcing

Warrantech is always seeking ways to improve our business model so that customers and service providers are made a priority and given preferential treatment. We are confident that these new positive changes do just that and will continue to help build stronger partnerships and continued growth.

Article Resource:-hxxps://warrantech.com/blog/august-2016/warrantech-announces-new-service-network-updates/


Warrantech has been a customer of Servicepower for 10 years according to Google

[yoyoy] 08/8/2016 14:22

charkly,

from the 2015 Prelims issued earlier in the year:

"some additional cost efficiencies are being put into the business "

in my books that equates to staffing.

What would a new CEO do differently to the current one and would you expect them to make negative statements. The current CEO was appointed just 3 years ago.

Now if you were to suggest that Wenger should be sacked I would agree with you.

[charkly] 08/8/2016 11:41

Strange comment to make yoyoy, I would respectfully suggest that you like me make your comment on the company not individual contributors. However Vendetta? No, frustration with myself? yes, for buying shares from what obviously is a business possibly misleading potential investors with hot air. In other words I did not fully research. My posts if you look back are belated research and informing position of the business. All of my other investments do not warrant posts…

[yoyoy] 06/8/2016 08:08

charkly,

odd that you only post on servicepower and all negative.

vendetta?

[charkly] 06/8/2016 00:07

So another executive gone according to LinkedIn and the serves power exec page on the website
A guy called Higgins was meant to be another of the Key drivers.
Not many left now.....
How the hell can the leader remain when everyone else seems it's a waste of time now?

[paul the octopus] 05/8/2016 11:27

monkey, did you get a banana

[chrisdgb] 05/8/2016 08:12

Good to see all the volume going through at 2.75p yesterday, not sure if L&G are the seller but once this is worked through we can finally move higher...will keep an eye for any fresh research notes...

[paul the octopus] 04/8/2016 21:05

monkey, go get banana

[chimers] 04/8/2016 10:16

Oh dear...........

Top line revenue is set to decline to £6.4m (from £6.9m in H1 2015) for the six months to the end of June. In the equivalent period last year, revenue increased by 13% and losses were reducing. However, growth slowed in H2 2015 and in the year as a whole revenue only crept up 2%.


Ah well mebbes next year eh lads............

AVOID

[chrisdgb] 04/8/2016 09:40

Finncap, the broker, maintains a 6p price target.......

[chimers] 04/8/2016 08:16

If you want the next one for the full years just holler I will write it for you and save time.

[chimers] 04/8/2016 08:15

Well now you can add this......


Marne Martin, CEO of Service Power Plc, commented: "ServicePower is pleased with the recent momentum that has been achieved, in terms of contract and partner execution. We've worked to create additional pipeline opportunities through new channels like Salesforce and contractually committed partners, as well as continued focus on innovating our software platform to meet market requirements. The first half of 2016 has further laid the ground work of our strategy, with further operational improvements. We look forward to increasing EBITDA in the second half of 2016.

[chimers] 04/8/2016 08:15

Or this...........

Marne Martin, CEO of Service Power plc, commented: "ServicePower worked hard on product, brand awareness, sales team restructuring, and lead generation in 2014. Movement on the Gartner Magic Quadrant for Field Service Management validates our strategy. Success in growing the global footprint in 2014 and increased brand recognition are testament to execution of the strategy and demonstrates a further step toward improved sales execution and product positioning of its on-premise and cloud products more widely in 2015."

[chimers] 04/8/2016 08:15

Remember this ?

Mark Duffin, CEO, ServicePower said, "With a substantially reduced cost base following on the restructuring and a healthy pipeline of new orders we look forward to the future with confidence.

[chrisdgb] 04/8/2016 08:08

I totally agree, the currency will have a big positive impact, as the momentum builds, the company need to get investors back on side, an example being no purchases so far this morning....

A decent director purchase would always help....

[brummy_git] 04/8/2016 07:58

I am pleasantly surprised by today's trading update.Sure there is still a long way to go in H2 in order to hit finncap's full year revenue target of £13.5m, but with a following wind from sterling's recent devaluation along with improved order flow , then second-half sales of £7 million is not totally out the question.

It is also worth remembering that cash collection is usually much better in H2 primarily thanks to the receipt of monies from annual licences.

I had totally written this stock off previously but maybe there is life left…

[chimers] 04/8/2016 07:15

Marne Martin, CEO of Service Power Plc, commented: "ServicePower is pleased with the recent momentum that has been achieved, in terms of contract and partner execution. We've worked to create additional pipeline opportunities through new channels like Salesforce and contractually committed partners, as well as continued focus on innovating our software platform to meet market requirements. The first half of 2016 has further laid the ground work of our strategy, with further operational improvements. We look forward to increasing EBITDA in the second half of 2016."

[paul the octopus] 25/7/2016 20:03

Monkey, go get banana.