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MGNS Morgan Sindall Group Plc

2,355.00
20.00 (0.86%)
03 May 2024 - Closed
Delayed by 15 minutes
Share Name Share Symbol Market Type Share ISIN Share Description
Morgan Sindall Group Plc LSE:MGNS London Ordinary Share GB0008085614 ORD 5P
  Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade
  20.00 0.86% 2,355.00 2,345.00 2,355.00 2,365.00 2,315.00 2,345.00 76,406 16:29:47
Industry Sector Turnover Profit EPS - Basic PE Ratio Market Cap
Gen Contractor-nonres Bldgs 4.12B 117.7M 2.4853 9.48 1.12B

Morgan Sindall Group PLC Annual Financial Report (6046A)

27/03/2017 9:52am

UK Regulatory


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RNS Number : 6046A

Morgan Sindall Group PLC

27 March 2017

Morgan Sindall Group plc ('the Company')

Annual Financial Report

27 March 2017

Further to the release of the Company's Preliminary Results announcement on 23 February 2017, the Company announces that it has today posted the following documents on its website at www.corporate.morgansindall.comwww.morgansindall.com:

   --     2016 Annual Report 
   --     Circular containing the notice of the 2017 annual general meeting 

The Company will hold its annual general meeting at 10.00am on Thursday 4 May 2017 at the offices of Jefferies International Limited, Vintners Place, 68 Upper Thames Street, London EC4V 3BJ.

A copy of each of the documents listed above has been submitted to the Financial Conduct Authority's national storage mechanism ('NSM') and can be accessed via the NSM website at www.hemscott.com/nsm.do.

In accordance with the requirements of Rules 4.1 and 6.3.5 of the Disclosure Guidance and Transparency Rules, a description of the principal risks and uncertainties affecting the Group is set out in Appendix 1 to this announcement. The Company's Preliminary Results announcement released on 23 February 2017 contained all other information required by DTR 6.3.5.

ENQUIRIES:

   Morgan Sindall Group plc                                Tel: 020 7307 9200 

Clare Sheridan, Company Secretary

Appendix 1

Overall the Group's risk profile has improved with focused contract selectivity, a strong balance sheet and no noticeable impact following the EU referendum.

Our approach to risk management

Risk is inherent in our business and cannot be completely eliminated if we are to achieve growth. However we view risk management as a fundamental part of our business planning process. Each year objectives and strategies are set that align with the risk appetite defined by the Board.

The Board is responsible for risk management and assesses the principal risks to the Group that threaten our business model and performance.

In accordance with our decentralised philosophy, each division identifies the risks facing its business and takes measures to mitigate the impacts. Twice a year every division carries out a detailed risk review, recording significant matters in its risk register. Senior managers take ownership of specific risks and ensure that tolerance levels are not exceeded. Each risk is evaluated, both before and after the effect of mitigation, on its likelihood of occurrence and severity of impact on strategy. The risk registers record the activities needed to manage each risk, with mitigating activities embedded in day-to-day operations for which every employee has some responsibility.

It is critical that we have rigorous reporting procedures in place to ensure that significant risks throughout the divisions are effectively managed at Group level. The divisional risk registers are reviewed and collated by the Group's head of audit and assurance, who refers to them when preparing the Group risk register. The Group register also contains matters identified by the heads of key Group functions, including legal, regulatory, finance, tax, treasury and sustainability. Both the divisional and Group registers are reviewed by the risk committee before being presented to the Board and audit committee. This approach ensures that principal risks and controls throughout the Group are under regular review at all levels.

With regard to decision-making, the Group's finance director and head of audit and assurance have produced a formal document which delegates approval for material decisions to appropriate levels of management. The document applies particularly to project selection, the pricing and submitting of tenders, and capital requirements. Board approval is required before undertaking the largest and most complex projects. This approval system is implemented throughout the Group and regularly reviewed.

Overview of the Group's risk profile

Overall the Group's risk profile has improved due to a continued focus on contract selectivity, bolstered by a strong balance sheet. The result of the EU referendum introduced some uncertainty into our markets with a corresponding rise in risk at the half year point of 2016. However, we have not witnessed any noticeable impacts to the business since then and do not foresee any in the short term. Based on current trading patterns, our high-quality secured order book and a visible pipeline of opportunities, the outlook for 2017 looks positive. It is still too early to predict the medium- to long-term effects of the UK's decision to withdraw from the EU, and we will continue to monitor Government and commercial reactions in light of the uncertainty still affecting our markets.

Our diversity of offering through our construction and regeneration activities protects the business from cyclical changes in individual markets. All businesses are focusing on long-term partnerships and procurement routes remain favourable. Our regeneration activities are underpinned by a pipeline which is long term and development portfolios that are mostly non-speculative. Residential schemes have shown no short-term impacts since the result of the EU referendum, with sales, reservations and building targets continuing to be met. With low interest rates and Government support for housing, we remain confident that our products will continue to be both in demand and affordable. Should this not be the case the schemes are subject to economic viability measures and robust risk and capital controls which will help mitigate any negative fluctuations that might arise. In Construction & Infrastructure, improvements made in project selectivity have resulted in a strong order book deriving significantly from committed public sector schemes and frameworks. Projects have sensible risk profiles, entry margins and contract terms. Fit Out, while more susceptible to GDP fluctuations, has a particularly strong secured order book for 2017 and beyond, providing higher visibility of future workload than in previous years.

In terms of resourcing our medium and long-term plans, we have committed banking facilities until 2018, a significantly improved cash profile and robust cash and capital controls in place. Our People Promise, initiated to attract and retain talented people, is gathering momentum. Voluntary staff turnover is falling at various rates across the business and new people are being recruited who will help us achieve our strategic objectives.

Principal risks

The principal risks to the business are set out below. It is not an exhaustive list of all the risks the Group faces, but those currently considered most significant in terms of potential impact.

The risks are set out as they relate to the Group's strategic priorities, indicating any change in severity and likelihood of impacts compared to 2015 and describing mitigating actions being taken.

Viability statement

As required by provision C.2.2 of the UK Corporate Governance Code, the directors have assessed the prospects and financial viability of the Group and have concluded that they have a reasonable expectation that the Group will be able to continue in operation and meet its liabilities as they fall due over the period of the assessment. This assessment took account of the Group's current position and principal risks and has been made using a period of three years commencing on 1 January 2017, which is consistent with the Group's budgeting cycle.

The Group is subject to a number of principal risks, and the directors have considered the Group's solvency and liquidity using cash flow projections. These are compiled on a bottom up basis incorporating each division's detailed business plans. At Group level, the base case financial projections assume modest revenue growth and an improvement in gross margin.

Operating cash flows are assumed to broadly follow forecast profitability in the Group's construction activities, but are much more independently variable in regeneration, driven by the timing of construction spend and programmed completions on schemes.

The Group's main committed bank facility matures in September 2018. The directors draw attention to the key assumption that there is a reasonable expectation that this will be renewed at the appropriate time or the term extended for sufficient facilities to meet the Group's funding requirements over the period of assessment.

The impact of a number of downside scenarios on the Group's headroom against its committed facilities and the financial covenants thereon has been modelled based on the Group's principal risks. The scenarios are focused on the risks that are scored as most likely to occur or that would have the greatest potential severity should they occur and include lower revenue growth, failure to improve gross margin from current levels, a decline in gross margin and deterioration in working capital, specifically client receivables.

The Board has also considered a range of potential mitigating actions that may be available if one or more of the scenarios arose.

Win in targeted markets

The markets we operate in are affected to varying degrees by global and UK economic conditions which could potentially impact our longer-term strategy.

 
 Risk and        Risk change in reporting                                      Mitigating activities 
  potential       period(1) 
  impact 
--------------  ------------------------------------------------------------  --------------------------------------------------------------------------- 
 Changes in      No change 
 the economy      *    While the EU referendum result has not to date had a       *    Targeting sectors identified for Government 
 The number            significant impact, worldwide economic influences               investment, such as infrastructure, housing and urban 
 of                    (including the triggering of Article 50, outcomes               regeneration. 
 opportunities         from the elections in the US and Europe and the 
 in our chosen         impact of exchange rate fluctuations) remain 
 markets could         difficult to predict and could affect investor             *    Monitoring changes in the global economy, which helps 
 be reduced            confidence.                                                     us detect shifts in spending and adapt our strategy 
 or become                                                                             if necessary. 
 less 
 profitable.      *    Government indicators are encouraging in terms of 
 Allocation            housing policy and infrastructure spending, as             *    Strategic focus on market spread, geographical 
 of resources          highlighted in the autumn statement.                            capability and diversification to protect against the 
 and capital                                                                           cyclical effect of individual markets. 
 to the 
 pursuit          *    Our business model is designed to provide a mix of 
 of declining          earnings across different market cycles and is now         *    Business planning that focuses on markets and 
 markets or            benefiting from historic investment in regeneration.            opportunities consistent with our risk appetite. 
 less 
 attractive 
 opportunities    *    Opportunities have continued to flow in all our            *    Committing only to viable development schemes, 
 would reduce          markets and there is high demand for our development            allowing us to maximise our residential portfolio 
 the Group's           schemes. This is partly tempered by competition                 while responding quickly to any market changes. 
 profitability         levels in construction and expected 
 and cash              exchange-rate-driven inflation although procurement 
 generation.           routes, margins and contract terms remain favourable.      *    Selecting opportunities that will provide sustainable 
                                                                                       margins and repeat business. 
 
                  *    Infrastructure has been reshaped and resized to 
                       handle any short-term delays owing to political            *    Scale of operations that enables us to compete in 
                       uncertainty while taking into account expected growth           areas with higher barriers to entry. 
                       in regulatory work for the rail, road and airport 
                       sectors which constitutes around half of 
                       Infrastructure's workload.                                 *    Divisions working together, which adds value for 
                                                                                       clients. 
 
 
                                                                                  *    Regular monitoring and reporting of financial 
                                                                                       performance, work won, prospects and pipeline of 
                                                                                       opportunities. 
--------------  ------------------------------------------------------------  --------------------------------------------------------------------------- 
 Exposure        No change 
 to UK housing     *    There have been encouraging signals from the                           *    Monitoring key UK statistics, including unemployment, 
 market                 Government in terms of housing policy and stimulus,                         lending and affordability. 
 The UK                 which supports our business model. 
 housing 
 sector is                                                                                     *    A residential portfolio that supports the 
 strongly          *    Sales volumes, pace and inflation have held up since                        Government's demand for affordable housing. 
 influenced             the EU referendum in both the investor and private 
 by Government          markets. 
 stimulus                                                                                      *    Rigorous three-stage approval process before 
 and consumer                                                                                       committing to development schemes. 
 confidence.       *    Dialogue is increasing with housing associations and 
 If mortgage            local authorities, which is not yet reflected in our 
 availability           pipeline.                                                              *    Development vehicles structured to be largely 
 and                                                                                                non-speculative, minimising any negative impacts from 
 affordability                                                                                      market fluctuations. 
 are reduced       *    Demand remains high across our property portfolio 
 this could             given the pressures on housing. 
 make existing                                                                                 *    Where possible, subjecting forward purchase of land 
 schemes                                                                                            to economic viability test before committing. 
 difficult 
 to sell and 
 future                                                                                        *    When feasible, forward selling sections of large 
 developments                                                                                       scale residential schemes to institutional investors. 
 unviable, 
 reducing 
 profitability                                                                                 *    Regular reporting on work won and pipeline and 
 and tying                                                                                          regular development forecasting. 
 up capital. 
--------------  ------------------------------------------------------------  --------------------------------------------------------------------------- 
 
 
 Risk and         Risk change in reporting                                      Mitigating activities 
  potential        period(1) 
  impact 
---------------  ------------------------------------------------------------  --------------------------------------------------------------------------- 
 Poor contract    Decrease 
 selection         *    The majority of our larger projects continue to be                      *    Business planning to target optimal markets, sectors 
 In a volatile          secured with longer- term repeat clients with whom we                        and clients. 
 market where           have good relationships. 
 competition 
 is high,                                                                                       *    Divisions select projects according to pre-agreed 
 a division        *    The quality and volume of our order book continues to                        types of work, contract size and risk profile. 
 might accept           improve. It includes a high proportion of public 
 a contract             sector clients, resulting in a healthier risk 
 outside its            profile.                                                                *    A documented approval process of bid selection, 
 core                                                                                                including tender review boards. 
 competencies 
 or for which      *    A strong order book allows the divisions to be more 
 it has                 selective when bidding for contracts.                                   *    Staff planning to ensure appropriate levels of 
 insufficient                                                                                        qualified resource. 
 resources. 
                   *    Improved pipeline and software tools for selecting 
 Failure to             the right work have de-risked Construction &                            *    Initiatives to select supply chain partners who match 
 understand             Infrastructure and provided greater visibility of                            our expectations in terms of quality, sustainability 
 the project            projects likely to be more successful.                                       and availability. 
 risks may 
 lead to poor 
 delivery          *    A greater understanding of medium-term pipeline                         *    Regular reporting on sales, pipeline and order book, 
 and ultimately         quality and early indication of longer-term changes                          using customer relationship management software. 
 result in              enables us to predict trends more accurately and 
 reputational           adjust our strategy in response. Market stability has 
 damage and             meant continued attractive procurement routes and                       *    Communication of feedback from supply chain. 
 loss of                contract terms. 
 opportunities. 
---------------  ------------------------------------------------------------  --------------------------------------------------------------------------- 
 Safety or        Increase 
 environmental     *    New sentencing guidelines for health and safety have       *    Individuals in each division and on the Board with 
 incident               come into force which can impose significant fines.             specific responsibility for HSE matters. 
 Health, safety         We have no historical material issues that might 
 and                    attract a fine and we continue to focus on managing 
 environmental          HSE issues to the standards required to protect            *    Communication of each division's HSE policy to all 
 (HSE) impacts          individuals, the community and the environment.                 staff and senior managers appointed to ensure they 
 will always                                                                            are implemented. 
 feature 
 significantly     *    Construction & Infrastructure has embedded its 
 in the risk            cultural development programme and introduced a new        *    A Group health and safety forum with representatives 
 profile of             initiative, Human Factors. Human Factors is also                from all divisions that continues to share best 
 a construction         being introduced into joint venture projects.                   practice and exchange information on emerging risks. 
 business. 
 We carry 
 out a             *    Partnership Housing set up its PAVES system.               *    Established safety systems, site visits, monitoring 
 significant                                                                            and reporting procedures including near-miss and 
 portion of                                                                             potential hazard reporting. 
 our work          *    We held health and safety leadership team meetings 
 in public              during the year to discuss safety matters and trends 
 areas                  impacting the business. The meetings were attended by      *    Investigations and root cause analysis of accidents 
 and complex            divisional managing directors and health and safety             or incidents and near misses. 
 environments,          directors. 
 requiring 
 strict                                                                            *    Regular HSE training that includes behavioural 
 observation                                                                            change. 
 of Health 
 and Safety 
 Executive                                                                         *    Major incident management plans and business 
 standards.                                                                             continuity plans that are periodically reviewed and 
                                                                                        tested. 
 Incidents 
 that cause 
 harm to an                                                                        *    HSE report to the Board each month, HSE audits on 
 individual                                                                             projects and training schedules and incident 
 or the                                                                                 investigation reports if necessary. 
 community 
 could result 
 in legal 
 action, fines, 
 costs and 
 insurance 
 claims as 
 well as 
 project 
 delays and 
 damage to 
 reputation. 
 Poor HSE 
 performance 
 could also 
 affect our 
 ability to 
 secure future 
 work and 
 achieve 
 targets. 
---------------  ------------------------------------------------------------  --------------------------------------------------------------------------- 
 

Develop and retain talented people

We undertake high profile projects and operate in sectors that are technically complex and require innovative solutions. We recognise that talented, motivated people improve our performance and reputation, and that attracting and retaining them is key to our planned growth.

 
 Risk and       Risk change in reporting                                      Mitigating activities 
  potential      period(1) 
  impact 
-------------  ------------------------------------------------------------  ------------------------------------------------------------- 
 Failure to     Decrease 
 attract and     *    In divisions where voluntary staff turnover was           *    Continued implementation of the People Promise to 
 retain               higher than it should have been, efforts have been             help employees fulfill their potential. 
 talented             made to improve the working environment, for example 
 people               by developing technology and providing leadership 
 Talented             training. Staff turnover rates have fallen as a           *    Annual appraisals providing two-way feedback on 
 people are           result, although there is room for further                     performance. 
 needed to            improvement. 
 provide 
 excellence                                                                     *    Training and development plans to build skills and 
 in project      *    Our investment in graduate, trainee and                        experience. 
 delivery             apprenticeship schemes is gaining momentum with a 
 and customer         number of participants now progressing to more senior 
 service.             positions.                                                *    Remuneration packages benchmarked where possible. 
 
 Skills 
 shortages       *    The relatively new leadership development programme       *    Monitoring future skills requirements. 
 in the               launched in 2015 is progressing well in its target to 
 construction         train 400 leaders by 2018. 
 industry                                                                       *    Succession plans in all businesses. 
 remain an 
 issue for       *    We are building our reputation as an attractive 
 the                  employer, with Partnership Housing achieving an           *    Debriefs with leavers and joiners to understand the 
 foreseeable          'Investors in People' gold award.                              reasons for their decision. 
 future. 
 
                                                                                *    Divisional 'people boards' that meet twice a year to 
                                                                                     review talent in the business. 
 
 
                                                                                *    Monthly HR reports to the Board including a report on 
                                                                                     leavers and joiners. 
 
 
                                                                                *    Monitoring recruitment. 
-------------  ------------------------------------------------------------  ------------------------------------------------------------- 
 

Disciplined use of capital

The long-term success of the business depends not only on disciplined use of capital within the Group, but also on the liquidity of clients, partners and suppliers, which could be affected by overtrading in an increasingly uncertain market.

 
 Risk and        Risk change in reporting                                      Mitigating activities 
  potential       period(1) 
  impact 
--------------  ------------------------------------------------------------  ------------------------------------------------------------- 
 Insolvency      No change 
 of key           *    Disciplined project selectivity has included focusing     *    A business strategy focused on the public sector and 
 client,               on sectors and clients with a secure financial                 commercial clients in sound market sectors. 
 subcontractor         outlook. 
 or supplier 
 A client's                                                                      *    Rigorous due diligence and credit checks. 
 insolvency       *    A high proportion of our current order book is public 
 could result          sector focused. 
 in bad debt                                                                     *    Obtaining financial security where necessary, such as 
 and                                                                                  specific preferential payment terms or escrow 
 significant      *    Construction & Infrastructure continues to develop             accounts. 
 financial             long-term relationships with financially sound 
 loss.                 subcontractors. 
 Insolvency                                                                      *    Formal approval process before entering contracts, 
 of a supplier                                                                        supported by tender review boards. 
 could disrupt 
 project 
 works,                                                                          *    Working with preferred or approved suppliers wherever 
 cause delay                                                                          possible, which ensures visibility of both financial 
 and incur                                                                            and workload commitments. 
 the costs 
 of finding 
 a                                                                               *    Regular meetings with key supply chain members to 
 replacement.                                                                         exchange feedback and maintain dialogue, resulting in 
                                                                                      meaningful relationships and a greater certainty of 
 There is                                                                             project outcomes. 
 a risk that 
 credit checks 
 undertaken                                                                      *    Monitoring pipeline and order book. 
 in the past 
 may no longer 
 be valid.                                                                       *    Monitoring work in progress (uninvoiced income), 
                                                                                      debts and retentions. 
--------------  ------------------------------------------------------------  ------------------------------------------------------------- 
 
 
 Risk and        Risk change in reporting                                      Mitigating activities 
  potential       period(1) 
  impact 
--------------  ------------------------------------------------------------  ------------------------------------------------------------------------- 
 Inadequate      Decrease 
 funding          *    Debt availability and terms continue to be favourable                   *    Securing medium-term committed banking facilities. 
 A lack of             for the Group, our clients and our supply chain. 
 liquidity 
 could impact                                                                                  *    A three-stage process for approving development and 
 our ability      *    There has been a significant improvement in average                          investment-related schemes, which gives an early 
 to continue           cash in the period, increasing confidence in future                          indication of potential long-term balance sheet 
 to trade              investment opportunities.                                                    commitments. 
 or restrict 
 our ability 
 to achieve       *    We have significant headroom due to our bank                            *    A disciplined allocation process for significant 
 market growth         facilities and strong cash performance.                                      project-related capital which considers all future 
 or invest                                                                                          requirements and return on investment. 
 in 
 regeneration     *    A strengthened balance sheet gives us the opportunity 
 schemes.              to explore further investment in new regeneration                       *    Daily monitoring of cash levels and regular 
                       schemes.                                                                     forecasting of future cash balances and facility 
                                                                                                    headroom. 
 
 
                                                                                               *    Regular stress-testing of long-term cash forecasts. 
--------------  ------------------------------------------------------------  ------------------------------------------------------------------------- 
 Mismanagement   Decrease 
 of working        *    Working capital continues to improve as a result of       *    Monitoring and management of working capital with 
 capital                working through the low-margin legacy projects,                acute focus on any overdue work in progress, debtors 
 Poor                   better contract terms and timing of completions in             or retentions. 
 management             regeneration schemes together with the continued 
 of working             benefits from cash optimisation and controls. 
 capital leads                                                                    *    Ongoing cash management. 
 to inadequate 
 liquidity         *    There has been improved cash management with average 
 and funding            net debt significantly down for the period and            *    Cash profiling of key opportunities at an early stage 
 problems.              changed to average net cash.                                   to ensure they meet the Group's expectations. 
 
 
                                                                                  *    Daily monitoring of cash levels and weekly cash 
                                                                                       forecast reports. 
--------------  ------------------------------------------------------------  ------------------------------------------------------------------------- 
 

Maximise efficiency of resources

Contract terms need to reflect risks arising from the nature and duration of the works. Projects must be properly resourced to ensure successful delivery for clients

 
 Risk and        Risk change in reporting                                      Mitigating activities 
  potential       period(1) 
  impact 
--------------  ------------------------------------------------------------  ----------------------------------------------------------- 
 Mispricing      Decrease 
 a contract       *    Improved contract procurement routes and terms are        *    A well-established bidding process with experienced 
 If a contract         reflected in our forward order book and pipeline.              estimating teams. 
 is 
 incorrectly 
 costed this      *    We have maintained our drive to select projects that      *    Robust review of pipeline at key stages, with 
 could lead            are right for the business and match our risk                  rigorous due diligence and risk assessment. 
 to loss of            appetite. 
 profitability 
 that reduces                                                                    *    Tender reviews at three key stages of 
 overall gross    *    We are anticipating an increase in some of our supply          pre-qualification, pre-tender and final tender 
 margin. It            chain costs due to exchange rate inflation which will          submission, with each stage approved by senior 
 might also            need to be carefully managed to avoid surprises.               management via tender review boards. 
 damage the 
 relationship 
 with the         *    Good progress made on legacy contracts with lower         *    Using the tender review process to mitigate any 
 client and            margin projects largely worked through by year end.            impacts of rising supply chain costs. 
 supply chain. 
--------------  ------------------------------------------------------------  ----------------------------------------------------------- 
 
 
 Risk and        Risk change in reporting                                      Mitigating activities 
  potential       period(1) 
  impact 
--------------  ------------------------------------------------------------  ------------------------------------------------------------- 
 Changes to      Decrease 
 contracts        *    The high proportion of two-stage and negotiated work      *    Carrying out work under standard terms wherever 
 and contract          in our current order book has reduced the likelihood           possible. 
 disputes              of unforeseen changes and disputes. 
 Changes to 
 contracts                                                                       *    Reviewing contract terms at tender stage and ensuring 
 and contract     *    Improved early warning tools and metrics are flagging          variations are approved by the appropriate level of 
 disputes              potential issues in Construction earlier than before.          management. 
 could lead 
 to costs 
 being            *    Development is continuing on electronic project           *    Well-established systems of measuring and reporting 
 incurred              management and commercial controls to improve trend            project progress and estimated outturns that include 
 that are              analysis and early warning intervention.                       contract variations. 
 not 
 recovered, 
 loss of                                                                         *    Continued use and development of early warning tools. 
 profitability 
 and delayed 
 receipt of                                                                      *    Building Information Modelling (BIM) to identify any 
 cash.                                                                                design issues before costs are incurred. 
 Ultimately 
 we may need 
 to resort                                                                       *    Regular project reviews including feedback from peers 
 to legal                                                                       , 
 action to                                                                            to learn from experience and put procedures in place 
 resolve                                                                              to prevent or mitigate issues on future projects. 
 disputes 
 which can 
 prove costly                                                                    *    Where legal action is necessary, taking appropriate 
 with                                                                                 advice and making suitable provision for costs. 
 uncertain 
 outcomes, 
 as well as                                                                      *    Monthly monitoring of financial and operational 
 damaging                                                                             performance on projects. 
 relationships 
 . 
                                                                                 *    Electronic dashboards for project management and 
                                                                                      commercial metrics. 
--------------  ------------------------------------------------------------  ------------------------------------------------------------- 
 Poor project    Decrease 
 delivery         *    New early warning tools are flagging problems in           *    Incentivising project teams on Perfect Delivery 
 Failure to            project delivery, enabling earlier intervention.                outcomes to achieve high levels of client 
 meet client                                                                           satisfaction. 
 expectations 
 could incur      *    Improved project selectivity has de-risked the order 
 costs that            book and reduced the probability of poor performance.      *    Strategic supply chain trading arrangements to help 
 erode profit                                                                          ensure consistent quality. 
 margins and 
 lead to the      *    Various initiatives in Construction are underway that 
 withholding           focus on improvements in product quality,                  *    Electronic project management tools which help 
 of interim            predictability and customer experience.                         improve quality and efficiency. 
 cash payments 
 which impacts 
 working          *    Fit Out is using a sophisticated initiative to drive       *    Continued application of early warning tools to 
 capital.              customer service and experience.                                highlight delivery issues. 
 It may also 
 result in 
 reduction        *    We have used electronic snagging technology to             *    An escalation process to ensure senior management 
 of repeat             improve the way we manage project close outs.                   intervention at an early stage if necessary. 
 business 
 and client 
 referrals.       *    Urban Regeneration has established a team                  *    Formal internal peer reviews that highlight areas of 
                       specifically engaged to enrich customer experience              improvement and share best practice and lessons 
                       both pre- and post-occupation.                                  learned exercises. 
 
 
                                                                                  *    Collection and analysis of client feedback. 
 
 
                                                                                  *    Monthly monitoring of project performance and 
                                                                                       electronic dashboards for project management and 
                                                                                       commercial metrics. 
--------------  ------------------------------------------------------------  ------------------------------------------------------------- 
 

Pursue innovation

Innovation drives quality, efficiency and competitive advantage. Continued developments in technology give us opportunities to improve our delivery and service. Business continuity depends on secure and resilient IT systems and the persistent threat of cyber-risks continues to present a challenge.

 
 Risk and      Risk change in reporting                                      Mitigating activities 
  potential     period(1) 
  impact 
------------  ------------------------------------------------------------  -------------------------------------------------------------- 
 Failure       Decrease 
 to innovate     *    The divisions have continued to develop solutions to     *    One of our core values is to challenge the status quo 
 A failure            improve efficiency, customer service and employee             and innovation is strongly encouraged. New ideas are 
 to produce           satisfaction. Examples range from engineering                 welcomed from every employee, partner and supplier. 
 or embrace           solutions such as Construction & Infrastructure's 
 new                  uphill excavator to the social enterprise initiative 
 products             set up in Basildon.                                      *    Business improvement and IT forums review, sponsor 
 and                                                                                and promote new innovations across the business. 
 techniques 
 could 
 diminish 
 our 
 delivery 
 to clients 
 and reduce 
 our 
 competitive 
 advantage. 
 It could 
 also make 
 us less 
 attractive 
 to existing 
 or 
 prospective 
 employees. 
------------  ------------------------------------------------------------  -------------------------------------------------------------- 
 Failure       No change 
 to invest      *    We have continued to invest in IT as part of a            *    A centralised IT service that improves efficiency, 
 in                  Group-wide strategy, with a centralised team working           oversight, reporting, security and performance, with 
 information         to ensure a stable and resilient IT environment. This          localised divisional resource providing 
 technology          has allowed us to focus with confidence on delivering          business-specific product support. 
 Investment          new and improved technology into the business. 
 in IT is 
 necessary                                                                     *    Group-wide and divisional IT forums that discuss and 
 to meet        *    New software was introduced to parts of the business           report IT strategy and operations. 
 the future          where it was needed, including customer relationship 
 needs of            management, data analytics, workflow management, 
 the                 business intelligence and project-specific commercial     *    Continuing investment to improve infrastructure, 
 business            and operational tools. More new technology is in the           application service and new technology. 
 in terms            pipeline. 
 of expected 
 growth,                                                                       *    A dedicated information security team certified and 
 security       *    We upgraded our Group-wide financial software with             accredited with key industry bodies in data 
 and                 the option to add additional construction-specific             protection and information security. 
 innovation,         features as required. 
 and enables 
 its                                                                           *    Group-wide risk and security strategies that address 
 long-term      *    Security levels and data resilience were improved as           creating awareness, threat alert, risk and 
 success.            a result of Group- wide initiatives that included a            vulnerability prioritisation and response. 
                     new dedicated and accredited information security and 
                     compliance team, the rollout of endpoint encryption, 
                     initiation of formal threat analysis including active     *    Government-accredited security installations and 
                     monitoring of external web-based threats, and data             certification to hold protectively marked information, 
                     protection and information security training.                  including under the Government's Cyber Essentials 
                                                                                    Scheme. 
------------  ------------------------------------------------------------  -------------------------------------------------------------- 
 

(1) Risk change in reporting period signifies the Board's opinion of pre-mitigation risk movement.

This information is provided by RNS

The company news service from the London Stock Exchange

END

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