SYNETY Announces GoldMine CRM Integration for CloudCall Click

GoldMine, a customer relationship management pioneer, today announced GoldMine 9.2 Premium Edition users can now make and record calls through a new partnership with Synety, makers of the popular CloudCall on-demand business telphoney solutions.

This integration provides GoldMine users with enhanced employee productivity and efficiencies with on-demand telephony services accessible directly from within GoldMine. These telephony functions include desktop click-to-dial, full integration of detailed call histories, and the ability to embed complete recordings of calls directly into contact records for easy replaying and management.

CloudCall’s features can be delivered in addition to GoldMine users’ existing telephony arrangements on a per-user, per-month basis with no upfront costs. Companies using CloudCall integrated with GoldMine also benefit from ultra-low costs for outbound calls, which enables significant savings.

As an added feature, GoldMine will also offer CloudCall to its users as part of its regular software upgrade program, making integration easy and completely seamless for organisations.

“GoldMine helps businesses to enhance their performance through better management of customer and partner relationships, and boosts employee productivity. Integrating SYNETY’s cloud telephony functions into our solution drives additional efficiencies, and enriches customer records with detailed records of actual phone transactions while saving on call costs. This helps to further develop conversations with customers,” said Paul Petersen, vice president & general manager of GoldMine.

Mark Seemann, CEO of SYNETY, said: “GoldMine is one of the world’s leading CRM solutions for small businesses, so making CloudCall available to its 1-million strong user base is a tremendous endorsement of the capabilities and benefits of our solution. The easy integration of CloudCall Click delivers immediate benefits in terms of productivity and more detailed records, enhancing customer service. With our on-demand pricing structure and call costs at wholesale rates, these benefits can be enjoyed by any GoldMine user, irrespective of their business’ size.”

CloudCall is a fully-featured hosted business communications solution that delivers real cost savings and productivity benefits. CloudCall Click enables software integration that works with customers’ existing phone systems, or can be used on its own with the included CloudCall Communicator softphone. It delivers click-to-call and call recording functions integrated into a customer’s CRM, sales or business software.

For more information about GoldMine, visit www.goldmine.com. Press contact: Sabrina Hengehold at [e-mail].

About GoldMine

GoldMine is a leading provider of Windows-based relationship management solutions designed for small businesses. With over 1 million users managing over 1 billion relationships, the GoldMine application is one of the most widely used relationship management technologies in the world.

The GoldMine solution enables organizations to build enduring relationships that enhances business performance through the improvement of employee productivity, customer and partner loyalty and better management of the entire business ecosystem. GoldMine is a division of FrontRange Solutions and is headquartered in Milpitas, Calif. http://www.goldmine.com/

About SYNETY

SYNETY is a software as a service (SaaS) company, developing, delivering and supporting advanced business telecoms capabilities. SYNETY’s pay-as-you-use pricing model cuts costs and enables companies to react quickly to changing demands, without the need for dedicated servers or networks, and with no need for in-house telecoms expertise. The company is part of SYNETY Group plc (SNTY: LSE), formerly Zenergy Power plc, and is based in Leicester, UK. www.synety.com