Netcall Share Discussion Threads

[aleman] 19/5/2004 15:57

And I wonder who took another 300k today?

[aleman] 19/5/2004 00:17

Well well well. You read it here first. See post 75.


Netcall PLC
18 May 2004


Netcall plc ('the Company')
Holding in Company

The Company was notified on 18 May 2004 by Charles Stanley & Company Limited
that one of its clients, Rock Nominees (A/c 1614799 - J Patoff and A/c 2000157 -
J Patoff Pension), currently has a beneficial interest of 2,462,215 ordinary
shares of 5p each in the Company ('Ordinary Shares') representing 3.76 per cent.
of the Company's issued Ordinary Share capital.

18 May 2004




This information is provided by RNS
The company news service from the London Stock Exchange

[angler] 28/4/2004 13:41

For those of you who wish to look at the patent details, go to google and enter US Patent 6704404.

Main features would suggest that the NET technology and methodology covers all situations without the need for costly additional hardware. Other Patents listed for other companies systems only deal with specific situations (probably in-house developments).

Clearly the NET patented solution has the widest application of any patented solution in the US.

[aleman] 28/4/2004 12:26

I think it is a good sign that a company can do a running trial significant to the company for 6 months without us getting wind of who it is or the likelihood of winning the contract. I do wonder how much our recent institutional (or big private) buyer knew. He/they seem to have been mopping everything up for last month or two in 25 to 27p range. I wish RNS mentioned other trials close to fruition but I get the impression from previous news that the company doesn't like to give much away. Don't forget these trials cost money and a lot should go straight to the bottom line when deal completed. I think there could be some rise in the share price on this news if we get some publicity in the mags and tipsheets but I can only recall any significant input from techinvest.Don't expect any publicity unless the next week is quiet.

[angler] 28/4/2004 07:52

First USA contract win for NET, AND patent granted for software and methodology. I wonder how many other proof of concept trials are running in the USA. Did we know about Reliant Energy? No.

RNS Number:0528Y
Netcall PLC
28 April 2004


April 28, 2004

Netcall PLC ("the Company")

Contract Win

USA Patent Granted

NetCall Implements QueueBusterTM at Reliant Energy

NetCall Granted US Patent

Netcall, the supplier of call center technology products, has expanded the
market reach of its core product, QueueBuster, by entering into a contract with
U.S. retail electric provider Reliant Energy. Reliant is using the service to
support its call center operations. The contract win is the Company's first in
North America and follows the granting of US Patent 6,704,404 related to
QueueBuster call-back technology and methodology on March 9th. 2004.

QueueBuster enables callers to avoid the frustration of waiting "on hold" by
requesting a call back while their place is held in the queue, as if they had
stayed on the line. This allows call centers to manage their time more
effectively, reduce costs and enhance customer service. The technology
effectively reduces the duration of calls, improves customer satisfaction and
enhances the overall quality of call management.

QueueBuster was placed into production with Reliant in mid-September 2003 and
has successfully completed over 250,000 callbacks through mid-April 2004.

Tracy Carmen-Jones, Reliant Energy Retail Services' Vice-President, Retail
Customer Care said

"We have found that QueueBuster is a win for us, our customers appreciate the
convenience of receiving a callback at the same time as if they had waited "on
hold." Our Customer Care Representatives find our customers are easier to deal
with and our call centers are able to be more responsive to our customers'
needs. We were also pleased with how quickly the system was implemented and how
quickly we began to receive the benefits."

Henrik Bang, Netcall CEO, said today:

"This contract with another blue chip customer is an important step in the
international expansion of the business and it is encouraging to see our first
sale in the US market follow so soon after the granting of our patent. To have
such a well-recognized company as Reliant Energy choose our product, is very
significant for NetCall and further demonstrates that the value we have seen
QueueBusterTM provide customers in Europe can be replicated in other major
markets around the globe."

Enquiries:
Netcall Telecom
Henrik Bang Tel: [phone]
www.netcall.com
-----------------

Editor's notes:

Netcall is an AIM listed company whose main product, QueueBuster, eliminates the
need to be kept waiting on hold by call centres, giving callers the option of
hanging up, keeping their place in the queue and taking a free call back when a
live agent is available to speak to them. This allows the call center to manage
volumes and costs while delivering a greater level of customer satisfaction.
Personalized call back results in less caller complaints and shifts caller
control to the call center, so that calls can be better managed. The hardware
and software technology provided by QueueBuster fits and works with any existing
telephone, Internet or switch system.

Mintel recently published the result of a survey that nine out of ten people's
experience of call centres had left them feeling angry and frustrated. The most
common complaint was about being kept on hold with 60% of those questioned
saying they were frustrated by having to hold on for long periods of time before
being able to speak to someone.

Major organisations such as BT, The Co-operative Bank, Legal & General
Insurance, Royal & Sun Alliance, Thames Water Utilities and Vertex Customer
Management have successfully implemented QueueBuster.

Reliant Energy Retail Services LLC, is a unit of Reliant Resources, Inc. (NYSE:
RRI). Based in Houston, Texas, Reliant Resources provides electricity and energy
services to retail and wholesale customers in the U.S. and Europe, marketing
those services under the Reliant Energy brand name. The company provides a
complete suite of energy products and services to approximately 1.7 million
electricity customers in Texas ranging from residences and small businesses to
large commercial, industrial and institutional customers. Reliant also serves
large commercial and industrial clients in the PJM (Pennsylvania, New Jersey,
Maryland) Interconnection. www.reliantresources.com.

[aleman] 23/4/2004 19:42

No idea. No inside info. Is potentially very lucrative but don't seem to get much news. One Queuebuster contract announced recently won't set world alight but the product works and I hate usual callcentre fodder. Got cut off recently for querying why they (non queuebuster) were asking me all the same ID questions I had just been asked by somebody else.

[wakeland] 22/4/2004 20:35

Aleman - we do take note, when do you think we'll see some action from the tie up with BT?

[aleman] 22/4/2004 20:05

OK I'll mention the 200k yesterday @ 27p and then I won't bother any more. Isn't helping price and nobody seems interested.

[aleman] 15/4/2004 06:56

That buyer was back again yesterday. Weak market is when they occur. This time 150k @ 27.75p.

[aleman] 08/4/2004 21:12

Yes, I saw the piece as well. In fact I have seen a few on and off but they never mention the potential solution.It's just easy journalism. I have used queuebuster in contacting BT and can say that it does what it says on the tin. The market will catch on in time but the slow take up to date leaves NET open to imitation.

[tiltonboy] 08/4/2004 20:22

Aleman,

There was a piece by Geoff Prestridge, in the Mail on Sunday a few weeks ago, about call centres. I e-mailed him and told him to have a look at Netcall. I didn't get a reply, but it might be worth somebody else e-mailing him a copy of this announcement.

tiltonboy

[aleman] 08/4/2004 20:14

Yep. Contract news at last. If only a friendly financial journalist would pick this up as a human interest story and tell the tabloid audiences an end to their call centre frustration is at hand. Or perhaps business lunch - they love snippets like this. I'm sure enquiries would then follow.

[angler] 08/4/2004 08:35

Even though an announcement of a first contract win in the pacific rim region with a blue chip company is great news for NET, this was hardly likely to excite the City on the last day before the long weekend. Is there anyone in the City today?

[aleman] 30/3/2004 13:06

Another 100k @ 27p. Stakebuilding...! Is anybody taking note?

[aleman] 30/3/2004 01:17

Ooooh. Look. What a surprise. Day full of small sells and....
100k bought @ 27p and 100k @ 27.5p.

[aleman] 23/3/2004 16:16

There she goes again. 75k buy @ 27p.

[aleman] 22/3/2004 17:49

75k bought @ 27p during another day of sells in bad market.Don't often see institutional buying. Is there a very astute stakebuilder out there?

[aleman] 16/3/2004 17:03

300k bought @ 26p. Any other day would have pushed up the price. Not today though.I wonder who might be buying in on the quiet?

[aleman] 12/3/2004 18:28

Couldn't log on today. Dial up number constantly engaged due to exchange fault. Rang BT 24/7 Together Internet support. "Press 1 and we will ring you back when an advisor is available within 30mins....Please state your name after the tone....Please enter the telephone number you wish us to ring back...". 10 minutes later a pleasant young lady rang me back. 2 hours later exchange fault was fixed and BT had another happy customer. Advisor confirmed ring back system was Netcall's Queuebuster. Can't believe other callcentres still in stone age.

[thinkbig?] 08/3/2004 10:06

We have some movement today there must be some buying in the background looking very good now, this has been trying to move up for the last week or so but keeps being hit with sellers.

[bzh29] 03/3/2004 09:54

Just got excited when I saw the cumulated volume in my monitor... didn't last

Hopefully Shares Mag will have something more positive to say tomorrow.

[thinkbig?] 26/2/2004 18:08

looking better all the time
Director's Shareholding

Following Henrik Bang's recent appointment as Chief Executive Officer, the Board
is pleased to announce that on 23rd February he was granted, for nil
consideration, options over 1,000,000 ordinary 5p shares ("Ordinary Shares") at
a subscription price of 25p per Ordinary Share. 400,000 of these options will be
under the Enterprise Management Incentive scheme and the remainder under an
individual option scheme.

These options are exercisable as follows: the first tranche of 500,000
exerciseable/vest immediately; the second tranche of 250,000 exerciseable/vest
the day immediately followingthe day on which the mid-market closing price on
the Alternative Investment Market of the London Stock Exchange of a fully paid
Ordinary Share in the capital of the Company has reached 40 pence; and the third
tranche of 250,000 exerciseable/vest the day immediately following the day on
which the mid-market closing price on the Alternative Investment Market of the
London Stock Exchange of a fully paid Ordinary Share in the capital of the
Company has reached 45 pence.

Following this grant Henrik Bang holds options over 1,000,000 Ordinary Shares.

26 February 2004

[aleman] 26/2/2004 18:05

I agree Bzh. It looks to me like the article wasn't up to date with the BT deal. There could have been an interesting article there where Shares could have probed the revenue split and its potential to the company. It looks a bit embarrassing when you tip a stock as a sell at 26p and it opens 2p higher at 29p. Perhaps they will admit to an honest case of bad timing next week.

[bzh29] 26/2/2004 15:41

NET was metioned in Shares but investors were advised to sell as Results were mediocre.

Shares says: "The company's balance sheet may be stronger but prospect look uncertain"

Well, to me they got that one wrong

[thinkbig?] 26/2/2004 11:04

good start to the day looks like we have buyers in the background should test its last high over the next week