Netcall Share Discussion Threads

[deltrotter] 23/11/2001 08:32

Still delaying my purchase of 14075 at 21.65p.

Any price targets on this one guys.

Cheers

Del

[dcarn] 23/11/2001 08:30

Just what i need on a dull Friday AM!

[niccar] 23/11/2001 08:28

Ronnie still doubting 25p by friday?

[mad4it] 22/11/2001 16:54

Hi folks

Lurking quietly! :o)

Good to see NET picking up. It looks to be at a recent resistance level but if the volume remains positive and it can continue it's upward trend I will probably have a nibble.

Good luck.

[niccar] 22/11/2001 16:42

Ronnie are we the only NET supporters? Its a very quiet thread, I think things will change when the volume picks up, I still see it hitting 25p+ by Monday.

[niccar] 22/11/2001 08:50

Nice one Ronnie, thanks, all information gratefully recieved.

[ronnie] 21/11/2001 15:44

Today's press release from Netcall/Yorkshire Electricity


End Of The Line For Queues

UK - It's the end of the line for call queues at Yorkshire Electricity. Customers have been taking up the offer of a QueueBuster call-back rather than wait on hold. Customer satisfaction with the service has been beyond expectation, with 97% wanting to use the QueueBuster service in future. Most importantly in today's competitive utilities market, 86% of customers surveyed said that QueueBuster's deployment represented 'good customer service', and 84% said it improved their opinion of Yorkshire Electricity.

Mally O'Brien, Customer Services Logistics Manager at Yorkshire Electricity, comments: "QueueBuster has revolutionised our business and is well-liked by both agents and customers. We receive 60,000 calls per week. QueueBuster is currently handling 900 calls a day and this will increase as our new larger QueueBuster installation comes on stream. QueueBuster gives us a distinct business advantage in terms of customer service. In fact customers repeatedly ask why more call centres don't have QueueBuster installed." Uniquely, QueueBuster holds and progresses a customer's place in the call queue while they hang up. It also initiates an automatic call-back when they reach the top of the queue, with an agent ready and willing to take the enquiry.

David Rothschild, CEO of NetCall Telecom, inventors of QueueBuster, adds: "Customer perception is a key factor in winning or retaining goodwill and business. Yorkshire is showing its customers that it cares, allowing them to use their time as they wish to rather than wait in a call queue. Appreciative customers are more positive when they speak to agents, reducing agent stress and facilitating faster processing of enquiries." m.f.

An agent survey was conducted alongside the gathering of customer reactions. A majority of agents found that customers who had taken the QueueBuster call-back option were easier to deal with and particularly appreciated the speed and reliability with which their call was returned. "Agent stress is a significant economic factor in the call centre industry, with associated costs ranging from staff welfare provision to recruitment and training costs," continues David Rothschild. "It makes financial sense for call centres to address customer relations and agent morale. The evidence shows that QueueBuster can significantly impact both of these issues."


Date and Time Posted : 11/21/2001

[ronnie] 21/11/2001 15:33

Netcall demonstrating queuebuster at Call centre events in Glasgow and London. 20-22 November 2001.

Snippets on their website under events.

Ronnie

[ronnie] 21/11/2001 00:12

Thanks Niccar

Look's like the broker is spreading the word.

Ronnie

[niccar] 20/11/2001 11:42

I believe so but DYOR, (pointless abreviation I know but consider it a disclaimer) I quite often get some good tips from a well respected broker IEN was one but its yet to pay dividends, so I get a lot of hassle when is it going to rise etc.ITK was another which came good. NET could be releasing some good news but who knows? All I can say is the guy has never let me down in over 5 years.

[ronnie] 20/11/2001 11:35

Morning all,

Higher volume than usual, both yesterday and this morning.

Niccar, why might the price move to 25p? 25p is an increase of 60%.Is there any good news on the horizon?


Ronnie

[niccar] 20/11/2001 11:06

Its definately risky but I have a bit of spare cash so can afford to lose it. PCM is going well, accumalated 1.5 mill of those yesterday, averaging 0.012.

[stuart70] 20/11/2001 10:39

Not very sure about this dont like all the ? trades niccar looks a bit risky for me, will keep an eye on it though.

Good Luck

SMF

[niccar] 20/11/2001 10:33

Just as I speak they move it out to 16/18 again was about to have some more as well.

[niccar] 20/11/2001 10:31

Stuart,
Your right but now is the time to get back in, spread is a respectable 16/17 volume will pick up this week and I'm looking for 25p.

[stuart70] 20/11/2001 09:23

Hello niccar, just doing a little research on NET and after reading this BB it looks like a few people got there fingers burnt with this.

What do you know?

SMF

[niccar] 20/11/2001 09:18

Any NET supporters out there?

[mad4it] 09/11/2001 22:36

ronnie

Agreed. I had been tracking these up to results, however I will avoid for now. Great potential but.......

[ronnie] 09/11/2001 21:59

Reetus

Yes, the credibility of the management team.
Read the interim/annual statements over the last 2 years. Compare the "postive forecast" for the future and then compare it with what actually happened 6-12 months later. Huge chasm between forecast and reality.

Only £1.8m in the bank at the year end(06/01). Cash spend aprox £200,000 per month. Could soon run out of cash? They 2 or 3 major sales of QB just to stand still.

I thought the results were awful.

Just an opinion. DYOR.

R.

[wakeland] 08/11/2001 21:13

Did the result's include the Thames Water Queuebuster sale announced in July ?? , I don't belive they did . So that's 3 x QB sales ( incl the two new announcement's ) which will really boost turnover in 6 month's time , hopefully these will be followed by a lot more sales of QB....the first few sales to prove the product are always the most difficult .

[reetus] 07/11/2001 11:10

The company has announced today two excellent contract wins for it's Call Management Product. I'm surprised people haven't piled into today on this news, which is has put me off adding this one to my portfolio today. Is there something that should be holding this share price back?

[ronnie] 21/12/2000 18:55

Very positive report on Citywire:





R.

[the wanderer] 16/11/2000 21:00

Netcall released their results recently and the company is now focusing on their core business of internet telephony systems. Trades in this stock suffer from thin volumes but the core business is growing rapidly (core activity turnover increased six-fold in the last year). With gross margins of 70% and a 220% increase in customer numbers in the last year, Netcall strikes me as being an undiscovered stick of dynamite.These are only my opinions but I would love to here comments fro other punters. As usual DYOR.