Homeserve Share Discussion Threads

[yoyoy] 31/10/2011 08:43

Problem will be miss-selling compensation and any FSA imposed penalties

[captain_kurt] 31/10/2011 08:40

You'll get another chance narindg...bad news comes in three's

Directors have been selling shares in the past months.

Jonathan King acquired 113,062 shares on vesting and sold all of them (0.03% of the issued shares). He now holds 251,483 ordinary shares (0.08% of the issued shares).

Jon Florsheim acquired 231,640 shares on vesting and sold all of them (0.07% of the issued shares). He now holds 167,480 ordinary shares (0.05% of the issued shares).

Shares were sold at an average price of GBP4.41 on 12 August 2011.

[dusseldorf] 31/10/2011 08:28

A proactive temporary suspension of outgoing calls and marketing for approx 2 - 3 weeks (in my opinion), no brainer short-term - certainly nothing to justify a 50% drop at open(!).

Longer term what will large investors think of the way this was handled - poorly IMO.

[double6] 31/10/2011 08:17

On track to achieve market forecast profit.

Back up to £4 in no time!

[masurenguy] 31/10/2011 07:15

RNS Number : 1061R
Homeserve Plc
31 October 2011

HomeServe plc update

Over the past month, HomeServe has been undertaking a comprehensive review of its UK telephone sales operations and procedures including commissioning an independent report from Deloitte. This review showed that there were cases where its sales processes did not meet the Company's required standards. Following this review, the Company has decided to suspend all telephone sales and marketing activity. The Company's service to customers making a claim or renewing their policy is unaffected by this decision.

HomeServe has commenced an immediate re-training programme for its telephone sales staff and is developing new scripts. This will mean that from Tuesday 1 November the Company will be in a position to recommence taking 'inbound' calls from customers to buy its products. The Company will not recommence 'outbound' sales calls until relevant staff have been through a comprehensive retraining programme and until it is confident that all sales procedures meet the standards it expects. Throughout the course of this review, HomeServe has been in regular dialogue with its regulator, the FSA, and they have been fully informed of the measures that have been implemented.

HomeServe plc will, as planned, announce its results for the six months ended 30 September 2011 on 22 November 2011 and remains on track to achieve the consensus market forecast profit for the full year ending 31 March 2012. Richard Harpin, Chief Executive, said: "We are determined to ensure customers receive the highest standards of service and we have therefore taken swift action to address the issues identified by our review. We have commenced a programme to re-train staff. We will resume marketing once we are confident that our sales processes meet the standards that we and our customers expect".

[takeatip] 31/3/2011 21:37

Good cause it can only get harder at home.

[takeatip] 26/3/2011 11:54

Axa take their business away others joining the market. Assume you are looking abroad for growth.

[my first mi11ion] 22/3/2011 18:16

Got in today, price target around the £6 mark

[nellie1973] 14/2/2011 14:24

broker upgrade

[takeatip] 09/2/2011 20:45

AA Have joined this market I assume the RAC will follow taken others a long time but they are catching up. Hope things are easier abroad.

[takeatip] 10/1/2011 23:20

They have lost the Axa account on top of that had a bad winter more claims than usual. How much this will impact I have no idea but not good.

[takeatip] 29/12/2010 17:34

Caused a lot more claims whether it has also meant more customers I have no idea.

[pcla] 16/12/2010 16:46

Did no-one notice that the founder Richard Harpin sold off £66M of shares. That might just account for the fall. It seems to have recovered remarkably well though, so the market must be pretty upbeat.

[scrapman] 08/12/2010 10:16

wonder how they are coping with the weather , could be either a great opportunity for them ,

but otoh if there is too much action it may cause a drag on resources

[nellie1973] 25/11/2010 19:21

Broker upgrade to BUY

[grahamburn] 11/11/2010 16:34

Seems little reason for the 10%+ fall in the past month as the statement was reasonably upbeat on 30th September. Though it did cause a sudden drop then, it recovered its poise fairly quickly only to fall again in the last 4 weeks.

Any clues from others?

Results due on 23 November so there should be more guidance then - both through dividend uplift(?) and outlook statement.

[randolph and mortimer] 30/9/2010 12:54

Well sell it then! And then sell some more.

[scrapman] 30/9/2010 09:56

nothing special about the results , still on a pe of over 20 and 1,5 bil market cap seems very expensive to me

[scrapman] 19/9/2010 14:30

have ADVFN adjusted the PE Figs and eps to account for the stock split , seems to have dropped from a PE of nearer 20 to 4.9

[knowing] 02/8/2010 19:40

Share sub div I see.

[fundjockey] 29/7/2010 19:15

Hosede:

Is now the time to jump on or off?

FJ