Hargreaves Lansdown Share Discussion Threads

[jsbach123] 22/10/2013 16:45

I don't think that HL fiasco in not providing trading services all day on 11th October is likely to be a disastrous 'Ratner' moment but I am sure that they will be punished by some customers for their incompetence in not providing a service, and arrogance in their public statements brushing their failings aside following - I for one have begun to unravel my business from them (and intend to remove it completely) and transfer it elsewhere; I have also described my experience of them and my opinion of them to my friends and financial advisers and will continue to recommend that none of them touches HL with the proverbial 'bargepole'.

[hoggetwood] 22/10/2013 16:39

The other side: I'm much better off now by holding this continuously than I would be if I'd traded in and out (which, if done by me, would have been inept). But all good things... [No advice intended]

[cyfalafwr] 22/10/2013 09:29

Tempted to take a profit here just in case it falls back to £10,simply by looking at the 2 year chart ,a series of peaks as the share share price increases,and perhaps buy back in before the next divi. Any thoughts ?

[mozy123] 18/10/2013 13:35

5.3billion for a company that will do £240mil profit!

Shed tonnes of growth factored into the valuation.

Id be a seller if i still owned them. Or maybe im just bitter lol!

[hoggetwood] 18/10/2013 10:36

At 1120, they have reached 7 times their price at ipo, 6 years ago.

[arja] 17/10/2013 11:46

well, hit £11 and I wonder if that round figure might be a temporary hurdle for a short while !

[arja] 17/10/2013 11:12

forget about the pennies and just look at the beautiful HL chart and the NOR situation.

[zangdook] 17/10/2013 10:44

It sounds like they'll refund dealing fees from Friday if you ask. Perhaps I'll try that, though I really don't enjoy writing to these people because their replies are always so snotty. They ought to refund them to everyone if they're going to do it for some.

[hoggetwood] 17/10/2013 10:24

Well, they've got to be careful what they say. We wouldn't want the share price to be damaged, would we?

[shanklin] 17/10/2013 09:54

I would quite like them to reply to my complaint, posted above, which I sent them on Tuesday morning.

I guess they can't bring themselves to be open and honest about the extent of their web-site problems on Friday.

[hoggetwood] 17/10/2013 09:23

I expect the recent problems will kick them into doing something about their online services.

[cyfalafwr] 17/10/2013 08:16

£11 today?

[cyfalafwr] 16/10/2013 17:01

barefoot141 16 Oct'13 - 15:55 - 496 of 497

My dealing fees for RMG were waived when I eventually managed to sell on the phone late in the day.

[par555] 16/10/2013 16:39

Dealing fees refunded on 5 deals .

[barefoot141] 16/10/2013 15:55

Just received £25 compensation from my complaint about last Fridays fiasco

[cyfalafwr] 16/10/2013 14:12

Have any of the ''minority clients'' written in to complain about last Friday and had a positive response in someway with any refunds of dealing charges?
Must say surprised share has gone up strongly after the calamity of the RMG sell off.

[miata] 16/10/2013 14:05

It seems from the posts on the RMG thread that iWeb and Barclays Stockbrokers handled it well. iWeb charges are much lower than Barclays Stockbrokers.

Anyone got a better suggestion?

[tudes100] 16/10/2013 13:34

Received a generic email today through my account to apologise, blame the number of people participating in the RM offer through HL and refund my commission.
They conveniently directed me to their terms and conditions to confirm they will not reimburse monies lost by my inability to trade.
Its left a very bad taste in my mouth and I'm going to spend some time looking at other broking options.

[jsbach123] 16/10/2013 08:37

Well written shanklin and thanks for sharing. I too had no problem placing any trades on my TD account. HL stand condemned on two counts firstly their inexcusable failure to provide a service - not just for a few people for a few minutes but many for practically a whole trading day and secondly their arrogance in publishing statements which appear at best to be half truths.

[shanklin] 16/10/2013 08:05

FWIW, I sent the following to HL yesterday. Yet to get a reply.

"Dear Sir or Madam

This e-mail is to register my extreme disappointment at the appalling performance of your web-site on Friday 11th October. As HL must know, it was impossible to log-in for most of the day and when one could log-in, it was impossible to trade for 99%+ of the day.

It is extremely annoying to have lost several hundred pounds due to being unable to trade, but my level of annoyance has been compounded by:
- the absence of any form of apology, albeit I see the Guardian did show an apology written by your CE; why was this not e-mailed to all clients?
- the ludicrous statement in today's IMS.

Specifically I think the following statement is completely untrue and a flagrant misrepresetation of the state of the service provided by HL on Friday, so it really should not be included in an RNS.

"A minority of clients experienced a reduction in service around the Royal Mail Share Offer period primarily because of the sheer demand to participate through Hargreaves Lansdown. We consider there are no notable financial implications, but we do not underestimate the inconvenience caused to some clients, and have apologised to clients who experienced delays. We will consider any lessons to be learned for the future."

I would be less unhappy if HL had admitted the scale of the problem and committed to resolving it.

I look forward to your response. Are you trying to encourage clients to move to more technically capable platforms?

Regards ..."

Incidentally, having been out of the house on Friday morning until circa 09:30, I logged on to the TDW web-site and was able to trade within seconds as though it was a normal day.

[tenapen] 15/10/2013 19:30

Jack, i did not come on this thread to make excuses or be a prat of which my post this morning showed me to be, sorry. All i wanted to say was that Brokers in general will be posting fantastic profits after this past week with the Royal Mail IPO and maybe its a good idea to buy. I hold and use Jarvis (JIM) who have also been caught napping with the volume of trades the past few days, but i intend to top-up and look forward to the next results, they should be V good.

[jack1236] 15/10/2013 06:52

tenapen

Stop making excuses for HL, if they didn't know what was going to happen then they are even more incompetent, especially as they promoted the 'offer' like crazy. What did they think was going to happen?