Banco Santander Share Discussion Threads

[brendadunn2025] 17/10/2024 12:01

SANTANDER CUSTOMER'S EXPERIENCE:

Santander blocked my account for no good reason...

Santander blocked my account for "security reasons". They couldn't tell me what these reasons were other than they didn't like a perfectly normal bank transfer request. They then demanded to know what my payment was for. I considered that this was non of their business so they are now effectively holding my account to ransom until I comply with their unreasonable demands. I'll be closing my account.

[brendadunn2025] 17/10/2024 11:55

SANTANDER CUSTOMER'S EXPERIENCE:

Fraud Protection Nonsense

As per others, fraud team blocking my account when trying to pay £8k for a used car.

Took me over an hour to sort out, involving me having to answer ridiculous questions while being barked at "YOU'RE PROBABLY BEING SCAMMED". No, I'm not, what I am at risk of is losing the purchase of the car due to Santander's behaviour.

What really took the absolute biscuit - and appeared to be the determiner of whether they would allow the payment was whether I could provide details and dates of transactions on my account - THIS IS THE ACCOUNT YOU'VE BLOCKED MY ACCCESS TO, HOW AM I SUPPOSED TO CHECK MY ACCOUNT AND TELL YOU THIS. I was reduced to a ridiculous "guessing game" "I think I might have spent £10.50 in Tesco last Tuesday?" while the bemused seller of the car sat there in embarrassment.

If Santander insist on this crude fraud prevention system they should write to their customers and warn them that relatively normal transactions are likely to be prevented so they can choose to bank elsewhere.

[brendadunn2025] 17/10/2024 11:52

SANTANDER CUSTOMER'S EXPERIENCE:

I’ve been with Santander for 20 years

blocked all my cards

They blocked all my cards the weekend I was going to take my family away we had to cancel I would not recommend this bank, customer service is rubbish.

[brendadunn2025] 17/10/2024 11:49

SANTANDER CUSTOMER'S EXPERIENCE:

I’ve been with Santander for 20 years

The whole time I have had my British army salary paid into my account. I’ve now left the military and have my army pension being paid in. Something about that is clearly suspicious. I’ve received email and text messages threatening to restrict my account and stop my direct debits if I don’t call the number provided ... I’ll be switching banks asap.

[brendadunn2025] 17/10/2024 11:46

SANTANDER CUSTOMER'S EXPERIENCE:

Do NOT bank with this mob

Do NOT bank with this mob, even if it's the only bank on the planet. I travelled 6 hrs to buy a vehicle and when I was transferring the £25000, they blocked my account. I called them to say I was happy to make the transaction but they claimed I could be a victim of fraud. I was on the driveway of the sellers house, with the vehicle beside me but they refused to unblock my account. They asked me to do a HPI check, making out if it all came back clear, all would be well. My account is still blocked and I had to travel 6hrs back home with no campervan. I'm now having to go back down again this weekend. They also made out that they were doing you the biggest favour ever in protecting you from fraud. Thankyou Santander for the worst and most stressful weekend of my life.

[brendadunn2025] 17/10/2024 11:35

SANTANDER CUSTOMER'S EXPERIENCE:

Blocked my account!

Blocked my account because my friend sent me a transaction so it could help pay off my debts. It’s been a week & I’ve still not had any luck! Am a new customer & I don’t think I will be sticking around! They make you feel like criminals.

[brendadunn2025] 17/10/2024 11:23

andplus - I've not even started on them yet, this is just the groundworks! If they don't buckle up and get their grubby hands off my cash, within six months I'll bankrupt them. I've fought bigger and brought a multi billion dollar corporation to it's knees. They have no idea who they targeted. Imagine 100 IT kids in India dedicated to making every single Santander customer and shareholder around the world aware of the truth that they are broke and stealing/hijacking customers money just to stay afloat. Imagine a bank run on Santander. I DARE them to keep holding onto my money!

For the next couple of days, I'm holding back from starting on contacting institutional shareholders declared on RNS, but if Santander doesn't return my cash to me by Friday, then every single shareholder that is declared through RNS are going to be made aware of this thread and my X account so that they can be made aware of the truth that this Titanic is heading straight for the iceberg.

[brendadunn2025] 17/10/2024 11:12

SANTANDER CUSTOMER'S EXPERIENCE:

Blocked my bank for a £50 transaction

Avoid at all costs never bank with Santander.

[andplus] 16/10/2024 19:19

LOL. Thanks to you the bank will carry out an early redemption of all outstanding perpetual bonds for 981 million euros ($1.07 billion). Cheers

[brendadunn2025] 16/10/2024 14:50

SANTANDER CUSTOMER'S EXPERIENCE:

No Dignity, No Privacy, STAY AWAY

I have tried to make a payment of £100 over the mobile app to my friend. Received a text from santander saying to phone the fraud department. The other side started to ask silly questions in my opinion, regarding my payment, ... started with some questions:
Do you know this person?
How long you know this person?
Where you meet this person?
Is she local?
Where did you meet her?
Is she your girlfriend?
And so on almost nothing regarding why my payment was blocked.

Started to be upset answering for questions regarding my privacy not regarding the £100 been blocked.

She was proudly saying that I had to answer all of those questions because otherwise she couldn't release the payment that anyway wasn't made in the end. After 7 years of business account after 7 years of personal account yesterday I went to the bank and I said ciao. 7 years of pain. STAY AWAY!

[brendadunn2025] 16/10/2024 14:48

SANTANDER CUSTOMER'S EXPERIENCE:

Santander have truly broken our family

CHAPS payment sent before deadline with assurance the payment would be made.

This was a large payment for house completion. The funds never arrived, house completion failed. We are now HOMELESS with an 11 month old.

NOBODY at Santander has been able to help. They don't want to know. No empathy, no apology.

We are now in breach of contract on the house completion and will need to pay all reasonable costs for the houses above us in the chain.

This is going to cost us a HUGE amount - money we simply don't have.

It's honestly broken me. Hours spent on the phone with Santander got me nowhere. I don't know where to turn. Typing this whilst sat in a ridiculously expensive hotel (everything else booked) with no idea if we will be able to compete today.

All of this due to Santander. I'm lost, tired, homeless and utterly broken from the past 48 hours.

[brendadunn2025] 16/10/2024 14:43

SANTANDER CUSTOMER'S EXPERIENCE:

Always such a headache!!

Been with Santander 2 years. had nothing but problems. Constantly blocked accounts and antiquated, unhelpful call centre staff. Their whole banking interface /interaction needs changing.

[brendadunn2025] 16/10/2024 14:36

SANTANDER CUSTOMER'S EXPERIENCE:

Refusing to let me transfer my own money to another account in my name

SHOCKED

WAS QUESTIONED TODAY AND INTERROGATED ABOUT WHY IM TRANSFERRING MONEY, I WILL LEAVE THIS RUBBISH BANK.

[brendadunn2025] 16/10/2024 14:31

SANTANDER CUSTOMER'S EXPERIENCE:

Refusing to let me transfer my own money to another account in my name

15mins on the app trying to transfer money out of my own account into another another account in my name so I don't go overdrawn.

After around 30 security checks asking me to confirm my identity, enter security codes correct that santander sent to my phone.

I get told by the app its fraud and my transfer has been blocked and I must call them immediately. I call them immediately and then spend an hour on the phone still being refused access to my own money.

This is going to cause me to go overdrawn on another account due to refusal to let me transfer my own money. Refusal to let me speak to a manager and refusal to let me open a complaint.

[brendadunn2025] 16/10/2024 14:29

SANTANDER CUSTOMER'S EXPERIENCE:

Blocked account 'unblocked' still blocked!!!

The worst bank I have ever used

Thinking of changing banks? My advice to you is no matter how difficult it is to move bank just DO IT!

[brendadunn2025] 16/10/2024 14:23

SANTANDER CUSTOMER'S EXPERIENCE:

Blocked account 'unblocked' still blocked!!!

Decided to block access to my account because I am chasing a better rate with Chase. They have told me to visit a branch to get it unblocked. They took my money ok without visiting a branch but when you want the money out, it’s a different story.

[brendadunn2025] 16/10/2024 14:19

SANTANDER CUSTOMER'S EXPERIENCE:

Stole money and refused to close account

Since Santander are ignoring our complaint we will begin legal action to regain our property and privacy from Santander.

We take theft seriously even if Santander does not.

[brendadunn2025] 16/10/2024 13:25

SANTANDER CUSTOMER'S EXPERIENCE:

Worse bank I have interacted with

Worse bank I have interacted with, tried to move my money to another of my accounts, was declined, I had to ring them, spending over an hour waiting, being transferred, until finally I was cleared to move my money, after a long speech how wonderful they were, and 50% of the time it was scams, not their customers. I try to use the banks app as it avoids speaking to rude, unhelpful, patronising Staff (in this instance Santander) but their app is particularly useless. Moved everything away from them, although it is easier to open accounts than to close them. Not sure how much longer they will survive against challenger banks, offering decent apps and better rates, great customer satisfaction. ie Atom, Zopa, to name but two.

[brendadunn2025] 16/10/2024 11:27

SANTANDER CUSTOMER'S EXPERIENCE:

Be warned watch this bank...

My account has been completely blocked once already and now my card has been blocked!!

I've only had this account for two months and I have the impression that Santander wants to rob me of my money.

It's scary to go anywhere, even abroad, because you don't know if your account will be blocked for some reason and you'll end up in a bind. terrible surveillance. Beware of this bank!! The worst bank I have ever had in my life!

EDIT:

But luckily I have already activated the switch to my old bank TSB. Only six more days, I must be afraid that you will block my money for no reason. Also, the mobile app is rubbish!!

[brendadunn2025] 16/10/2024 11:23

SANTANDER CUSTOMER'S EXPERIENCE:

Terrible bank

Terrible bank been with them from Abbey national to santandead banks absolutely useless constantly having problems with the app now the accounts completely blocked waiting times on the phone are outrageous definitely leaving this bank this time.

[brendadunn2025] 16/10/2024 11:14

SANTANDER CUSTOMER'S EXPERIENCE:

If you need confirmation of why we should avoid a cashless society open a Santander account.

You will find that they can block your account, at will, under the pretext of protecting you from scams . They talk to you as if you are simple and want to know what you are spending your own money on.

They hate transferring your money to different banks that have better interest rates than theirs and make the transaction very difficult for you.

I’m all for extra security but Santander take it to another level. This is just the thin end of the wedge.