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Share Name | Share Symbol | Market | Type | Share ISIN | Share Description |
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Setstone | LSE:STN | London | Ordinary Share | GB0008528928 | ORD 0.1P |
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0.00 | 0.00% | 0.00 | - |
Industry Sector | Turnover | Profit | EPS - Basic | PE Ratio | Market Cap |
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0 | 0 | N/A | 0 |
RNS Number:1569C Stentor PLC 8 December 1999 Stentor plc ("Stentor") Arrangement with Cisco Systems to offer advanced Call Centre Solutions Stentor Communications Ltd ("Stentor Communications") part of Stentor plc, has entered into arrangements with Cisco Systems in Ireland to provide Intelligent Call Routing and Web Enablement services to the Call Centre and Large Corporate Enterprise sector in Ireland, the USA and Europe. Stentor Communications proposes to purchase GeoTel software and associated hardware from Cisco Systems for US$3.5 million which will be financed by Cisco Capital. As part of this deal Stentor has agreed an arrangement with Cisco Capital for an additional finance facility of US$1.7 million. Stentor Communications will be the first telecommunications services company in Ireland to provide the GeoTel Intelligent Call Routing service. This technology is used extensively by call centres in the USA to balance inbound calls evenly between call centre companies with multiple sites. This is a particularly exciting development for call centres in Ireland. Stentor Communications will be offering the GeoTel service to call centres in Ireland which require the flexibility to balance and reroute calls between Ireland, the USA, the UK and the rest of Europe. Stentor expects that the technology will enable call centres to take an increased volume of business from their global operations into Ireland from the USA and Europe. Stentor Communications will also use the GeoTel technology to offer Web Enablement technologies. This effectively allows companies to blend their traditional telephone services with internet and database services and offers considerable benefits to the customer contact elements of the Financial Services sector, the Hotel and Leisure industry and technical support operations. These arrangements underpin the focus Stentor Communications is placing on a range of IP related services. Earlier in the year Stentor announced its partnership with GTE Internetworking for the provision of Global IP networks for Irish customers, in August 1999, Stentor Communications launched a range of e-commerce services in association with Ulster Bank to facilitate on-line trading and in October Stentor announced its joint venture with Buy and Sell.net to offer free internet access and portal services in Ireland. Enquiries to: Stentor plc Gerard O'Keeffe - Chief Executive Tel: 00 353 1 608 7300 END MSCTPBMBLLIMBBL
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