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|Just spotted the chart on this one - long-term it's horrible, but recently, it's started to turn up quite sharply.
Had a golden cross of 10/20/50 EMAs at the start of September, and it's been going up ever since. Indicators show it as well overbought, but it keeps on going...
Resistance just above this level at 38ish p, and again at 54ish, then nothing until it's in the 80s.|
|Good Morning, All.
Preliminary results due 9th March 2001. Let's hope this is the turning point.
Exchange FS Group PLC
27 February 2001
Exchange FS Group plc
EXCHANGE FS WINS MULTI MILLION POUND CONTRACT TO DEVELOP INTEGRATED CALL
CENTRE AND INTERNET PORTAL FOR ROYAL LONDON
Exchange FS Group plc ('Exchange FS'), the new business created from the
combination of Crisp Computing Ltd ('Crisp Computing') and The Exchange,
today announces that it has signed a contract, expected to be worth
approximately £4 million, to develop a fully integrated call centre and
Internet portal over the next 14 months for The Royal London Mutual
Assurance Society Ltd ('Royal London'). In addition contracts worth a total
of £1.8 million have been signed to provide support and other services for
the next three years.
Exchange FS will use its call-centre and web portal technology to develop a
new multi-channel sales and administration system for Royal London enabling
it to sell Stakeholder Pensions, Investment Products and Protection Products
to its four million customers over the web or by phone. As information from
both channels will be fully integrated, consumers can start the application
process on the web and complete through the call centre, or vice versa. The
new channels will be developed alongside Royal London's existing direct
By building in a high level of client intelligence into the system Royal
London will be able to provide tailored web content. Accessing policy
information will be easier and more efficient for both Royal London and its
This large contract win for Exchange FS follows its creation on 29th
December 2000, from Crisp Computing and The Exchange. The scope of the
contract emphasises the new capability of Exchange FS by combining the call
centre technology of Crisp Computing with the web portal capability of The
Exchange into a single, integrated proposition.
Exchange FS will supply all the software needed to enable Royal London's
call centre team to handle both telephone and web-based client calls, access
detailed client data and enter new details into a centrally held record.
Exchange FS's web portal software will enable Royal London to build a fully
interactive website for use by their existing and potential customers.
Royal London's Chief Executive of New Markets, Chris Ide comments:
'Integrating multiple distribution channels is a key challenge for product
providers and Exchange FS is ideally placed to help us meet this challenge.
We want to ensure that whichever way our customers want to deal with us, we
are able to provide the products and services that meet their expectations.'
'Driving efficiency and client service in our business is about having the
right information at the right time. Using new technology to automate our
business processes helps ensure that our advisers spend more time providing
advice and service to our customers.'
Exchange FS's Chief Executive Ges Whitmore comments:
'We are delighted to be chosen as Royal London's partners in this project.
It draws upon the skills and technology of both Crisp Computing and The
Exchange and endorses our decision to bring the two businesses together to
create a large specialist solutions provider.'
'The contract signifies a trend toward linking information across multiple
channels for cost-effective distribution and improved client intelligence.
Our existing solutions for IFAs and direct sales forces are recognised as
market leaders. This contract adds call centre and Provider web-portal
solutions to our growing capability.'
For Further Enquiries:
Ges Whitmore, chief executive officer
James Garthwaite, corporate communications director 01932 586 388
Charlie Musson, PR manager 01932 586 343
Chris Ide, chief executive officer, New markets 01206 761 672
Stephen Humphreys, head of corporate communications 01206 215 937
Notes to editors:
* Exchange FS is an e-commerce and solutions business that enables other
businesses to distribute and sell personal financial service products
more efficiently. It provides software applications, business content
and technological infrastructure designed to help its clients automate
their entire business acquisition and servicing process across multiple
distribution channels. These channels include direct salesforces, tied
agents, independent intermediaries and digital services such as internet
* Exchange FS's intermediary portal is a dedicated extranet service that is
used by over 90% of Independent Financial Adviser (IFA) firms in the UK.
It gives IFAs access to the Internet, online product quotations, product
application forms and a wide range of real-time industry information.
The service makes sourcing and selecting a financial product quicker and
easier, and ensures IFAs are able to give consumers correct and timely
* Royal London is a mutual life assurer providing savings, investments,
pensions and life assurance to over four million customers across the UK.|
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