Waterford/Wedgwood USA Selects Teltronics, Inc.'s OmniWorks(R) Suite of Contact Center Products

Waterford/Wedgwood USA Selects Teltronics, Inc.'s OmniWorks(R)
Suite of Contact Center Products 


SARASOTA, Fla., May 9  /PRNewswire-FirstCall/ -- Teltronics, Inc. (OTC:TELT)
(BULLETIN BOARD: TELT) , an expert in telecommunications solutions, has been
selected by Waterford/Wedgwood USA (NASDAQ:WATFZ), the leading brand of premium
crystal, to fulfill its diverse customer contact center needs. Waterford will
use Teltronics' OmniWorks suite of products for a complete, VoIP-enhanced
solution.

Teltronics' OmniWorks Contact Center suite of products will provide real- time
statistical data, as well as state-of-the-art multi-media functionality,
allowing Waterford's U.S. call center to effectively manage a very high volume
of telephone calls and e-mail messages. Teltronics' OmniWorks also gives
Waterford/Wedgwood the option to deploy VoIP remote-agent capabilities,
resulting in a broad range of dynamic call overflow options. "Teltronics'
Professional Services Group developed customized programming, enabling
Waterford to improve productivity, response time and customer satisfaction,
resulting in better management of our staffing resources," stated Michael
Rossi, Telecommunications Manager for Waterford.

Waterford will also implement Teltronics' OmniWorks IVR and Web Collaboration
applications to further develop and enhance customer relationships. 
"Teltronics' OmniWorks solution effectively addresses our customer service
demands," said John Perrotto, Vice President of Technology for Waterford USA. 
"The total Teltronics solution allows Waterford to better monitor agent
performance, drive overall productivity and increase revenues."

"The complete Teltronics product solution gives Waterford an edge in this
competitive, global economy to automate business operations in order to enhance
customer relations," states Ewen Cameron, President and CEO of Teltronics.

About Teltronics:

Teltronics, Inc. is a leading global provider of communications solutions and
services that help businesses excel. The Company manufactures telephone
switching systems and software for small-to-large size businesses, government
and 911 public safety communications centers.  Teltronics offers a full suite
of Contact Center solutions -- software, services and support -- to help their
clients satisfy customer interactions.  Teltronics also provides remote
maintenance hardware and software solutions to help large organizations and
regional telephone companies effectively monitor and maintain their voice and
data networks. The Company serves as an electronic contract-manufacturing
partner to customers in the U.S. and overseas. Further information regarding
Teltronics can be found at their web site, http://www.teltronics.com/ .

A number of statements contained in this press release are forward-looking
statements, which are made pursuant to the Safe Harbor provisions of the
Private Securities Litigation Reform Act of 1995. These forward-looking
statements involve a number of risks and uncertainties, including the timely
development and market acceptance of products and technologies, competitive
market conditions, successful integration of acquisitions, the ability to
secure additional sources of financing, the ability to reduce operating
expenses and other factors described in the Company's filings with the
Securities and Exchange Commission. The actual results that the Company
achieves may differ materially from any forward-looking statements due to such
risks and uncertainties. 

DATASOURCE: Teltronics, Inc.



CONTACT:  Ewen R. Cameron, President and CEO, Teltronics, Inc.,

[phone], or 



Web site:  http://www.teltronics.com/ 

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