Purplebricks Share Discussion Threads

[bamboo2] 17/6/2016 21:49

hill, directors have exercised their options and subscribed to warrants.

Do you really know what that means?

[bamboo2] 17/6/2016 21:39

Hi Monkey, why do you keep repeating the SAME message?

Your story is starting to lose credibility!

[monkeywench1] 17/6/2016 18:50

I have still have not received a letter from PB.

I took a small position in PURP with a view to increasing my position after further due diligence.

I am also selling my home through purple brick which has given me a chance to test their marketing claims. There have been a few minor niggles with my LPE, however these were overcome though dialogue with my LPE.

My concern currently is the lack of support/customer service from the Central Team at PB. I was given contradictory answers to a query i posed on the 24/7 online web chat so I rang PB and asked to speak to a person who would be able to clarify the situation. The advisor was very reluctant to let me speak to the Team Leader and quite rudely put me on hold mid sentence. I asked her if realised what she had done and she refused to accept what she had done until i reminded her that the call was being recorded. Only then did she apologise.

Having been poorly treated and more importantly not been given a clear answer to my query I complained to PB via their Official Complaints Procedure. Their CP states that I would receive a reply within 24 hours. The response to my email took PB 7 days. This email did not answer my original question so I escalated my complaint to Stage 2. PB states that the Regional Director will contact me with 2 working days.I also asked for my Complaint Reference Number which should have been provided in Stage 1.

After 6 days i had still not received a response so I wrote to the Customer Service Manager at PB Head Office in Solihull. This was sent recorded post and was signed for on delivery. A further 12 days have passed since I sent the Letter and I have still not received a response. I also have not received a CRN.

My thoughts at this stage are that PB are undoubtedly cheap however they could improve with regard to Customer Service and After Sales Support. Maybe they do not have the resource to give the service they promise? I understand their will be growing pains in a new venture, however politeness costs nothing and their staff should be able to give a clear answer to a question ( or pass on to someone who can ).

I do not have much faith in PB Complaints Procedure however I will pursue my complaint until I receive a satisfactory response to my query.

[hillofwad] 17/6/2016 17:27

LOL Rubber Directors exercised a whole shedful of options today as well!! There are 5 properties available in my area 2 of which have been on for sometime I went on their chat line to ask how long .One had been on she told me since Aug 2015!! The other she told me was listed on April 26th I said funny that I had messaged the owner on your site with aquery at the beginning of the year . She quickly said sorry it was October 2015 Gets worse!!!!!

[rubberbullets] 17/6/2016 13:41

Can't believe 33m quid was taken off the table by selling shareholders in ipo


Laughing and bating in champagne

[rubberbullets] 17/6/2016 13:39

I wouldn't touch this with your wench monkey

A warning will send this down to 40p

[monkeywench1] 17/6/2016 13:22

Rubber

Would not surprise me.

[rubberbullets] 17/6/2016 12:49

Must be a profit warning coming on the horizon

[bamboo2] 17/6/2016 12:41

monkey, Why do you see the need to post the same post three times now?

We have read your experience.

Update when you have something new to say.

[monkeywench1] 17/6/2016 12:36

May do Hilly. However still very disappointed in the company. As TW would say, this is a bargepole stock for me.

[hillofwad] 17/6/2016 12:34

Monkey Try putting something on trustpilot you will have the regional manager on the phone in seconds

[monkeywench1] 17/6/2016 12:12

I would not add to my holding given my experience of PURP.

I took a small position in PURP with a view to increasing my position after further due diligence.

I am also selling my home through purple brick which has given me a chance to test their marketing claims. There have been a few minor niggles with my LPE, however these were overcome though dialogue with my LPE.

My concern currently is the lack of support/customer service from the Central Team at PB. I was given contradictory answers to a query i posed on the 24/7 online web chat so I rang PB and asked to speak to a person who would be able to clarify the situation. The advisor was very reluctant to let me speak to the Team Leader and quite rudely put me on hold mid sentence. I asked her if realised what she had done and she refused to accept what she had done until i reminded her that the call was being recorded. Only then did she apologise.

Having been poorly treated and more importantly not been given a clear answer to my query I complained to PB via their Official Complaints Procedure. Their CP states that I would receive a reply within 24 hours. The response to my email took PB 7 days. This email did not answer my original question so I escalated my complaint to Stage 2. PB states that the Regional Director will contact me with 2 working days.I also asked for my Complaint Reference Number which should have been provided in Stage 1.

After 6 days i had still not received a response so I wrote to the Customer Service Manager at PB Head Office in Solihull. This was sent recorded post and was signed for on delivery. A further 12 days have passed since I sent the Letter and I have still not received a response. I also have not received a CRN.

My thoughts at this stage are that PB are undoubtedly cheap however they could improve with regard to Customer Service and After Sales Support. Maybe they do not have the resource to give the service they promise? I understand their will be growing pains in a new venture, however politeness costs nothing and their staff should be able to give a clear answer to a question ( or pass on to someone who can ).

I do not have much faith in PB Complaints Procedure however I will pursue my complaint until I receive a satisfactory response to my query.

[hillofwad] 17/6/2016 12:10

Well if you are happy to base your investment decisions on selective release of monthly information which falsley reflects the true story-fine. Bamboos numbers issued by Bricks over the last month indicate they have started the second year falling behind -not my guessing. I suppose you are happy with the fact that Bricks ensure any negative reviews are quickly removed by Trustpilot so it enhances their rating . Why on earth do you think they need to do that?

Interesting comment someone made is comparing Bricks to Easy jet ."Low basic cost but you pay through the nose for a sandwich and putting luggage in the hold"

[prewar] 17/6/2016 11:24

Yeah, come on PURP, why aren't you making public commercially sensitive information to make Hills life better?

Otherwise he's got to make ill informed guesses!

[hillofwad] 17/6/2016 09:55

Bamboo it seems that the start to this financial year has been slow Certainly they have some sprinting to do to average 3,500 this tear

[hillofwad] 17/6/2016 09:35

Bamboo difficult to work out as they keep a lot of the sold STC oneson after they have completed Why cant they be upfront and publish the numberof new instructions taken on a monthly bais making it easier to analyse and be transaprent share price flying today One other thing is that since last November they havee increased the number of LPEs up to 205 -more mouths to feed

[hillofwad] 17/6/2016 09:35

Bamboo difficult to work out as they keep a lot of the sold STC oneson after they have completed Why cant they be upfront and publish the numberof new instructions taken on a monthly bais making it easier to analyse and be transaprent share price flying today One other thing is that since last November they havee increased the number of LPEs up to 205 -more mouths to feed

[bamboo2] 17/6/2016 09:14

Figures for the last month, from the PB website

Prop Search Total/Total [inc Sold]

17 May 2016 7059 /13509
17 Jun 2016 7656 /14089

----Balance 0597 /00580

Balance gives a snapshot.

[hillofwad] 17/6/2016 06:37

The 2827 was in the RNS The 1660 was inthe Prospectus and the 165 LlPES wasin the interim results _I have been keeping a watching brief on the monthly figures so not accurate but noted the trend Belive me if the individual monthly figures were worth mentioning any good apart from April the bricks well oiled PR machine would have shouted them from the rooftops

[lordyjordy1] 16/6/2016 23:27

Hillofwad

Where are these monthly figures you quote.
Can't find them on their site or any rns.

[lordyjordy1] 16/6/2016 23:26

Hillofwad

Where are these monthly figures you quote.
Can't find them on their site or any rns.

[hillofwad] 16/6/2016 20:52

Prewar If only it was that simple lets look at 2016 when the plateauing begins Instructions fell in Jan and Feb and the 2827 in April was a high water mark May has shown no further growth and June unlikley to match this figure either They are going to need to find an average of 3.500 instructions per month to hit targets(their figures not mine) a considerable leap bearing in mind we are aproaching a difficult market Same rules apply to all agents. They seem to discount the fact there are new entrants I just think Bricks apart from throwing a lot of investors money offer anything unique which is going to make them leader of the pack Im in property but not an agent I know how bad they can be Bricks 11 day training course is not going to make a silk purse out out of a sow,s ear My main gripe is their manipulation of Trustpilots reviews why do they feel the need to get any neagtive review removed What are they trying to hide/

[bamboo2] 16/6/2016 19:09

hill, if you are not short, are you an estate agent?

[glaws2] 16/6/2016 13:57

hillofwad - where do get the monthly figures from - the only published ones I can see are Jan 2016 and April 2016.

[prewar] 16/6/2016 13:27

I wish I could invest in companies where growth had 'plateaued' from 1660/2000 to 2827 in a matter of months!

"Further future growth is pure speculation" - erm yes that's cos it's the future?

So let's say they get to 50k instructions per annum, will they have cornered the market and be able to achieve no more growth? What is the addressable market each year oh wise one?